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Honda of Salem

1101 Van Ness Ave NESalem, OR 97301
1-855-240-39531-855-240-3953

Services and Amenities

  • Factory Authorized Service Center
  • Body Shop
  • Loaner Cars
  • Parts & Accessories
  • Courtesy Shuttle
  • Detailing
  • Internet Access
  • Comfortable Waiting Area
View all services and amenities

Why You Should Buy a New Car From Us

Lithia Auto Stores based in Oregon treats the needs of each individual customer with paramount concern. We know that you have high expectations, and as a car dealer we en ... Read more
Lithia Auto Stores based in Oregon treats the needs of each individual customer with paramount concern. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence!

Why You Should Buy a Used Car From Us

Lithia Auto Stores based in Oregon treats the needs of each individual customer with paramount concern. We know that you have high expectations, and as a car dealer we en ... Read more
Lithia Auto Stores based in Oregon treats the needs of each individual customer with paramount concern. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence!

Languages Spoken

  • Español

Dealer Disclaimer

Sales Tax, Title, License Fee, Registration Fee, Dealer Documentary Fee, Finance Charges, Emission Testing Fees and Compliance Fees are additional to the advertised price ... Read more
Sales Tax, Title, License Fee, Registration Fee, Dealer Documentary Fee, Finance Charges, Emission Testing Fees and Compliance Fees are additional to the advertised price.

State-Issued Dealer License Number

DA3795
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These Participating Dealers accept the Kelley Blue BookSM Instant Cash Offer which is a free actual offer based on your specific car's condition and features. Once the Dealer inspects your vehicle to verify the information and confirm the condition of your car, you decide if you want to walk away with cash, use the Offer toward the purchase of another vehicle, or do nothing at all.
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Dealer Ratings

24-Month Overall Rating
  • 4.5
    Customer Service
  • 4.5
    Quality Of Work
  • 4.5
    Friendliness
  • 4.5
    Overall Experience
  • 4.4
    Price

Dealership Reviews

1 - 5 of 76 
Larry 52/02/2016 12:16:46 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:I believe it was Kip
Time taken to find out concerns, thorough explanation of findings, work done on car. Kept informed of where they were in the process in a timely manner.
momomk33131/26/2016 06:59:13 PM
1.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:No
Who Helped Me:Mike Sullivan,Brant Plaster
Best two words to describe these guys RUDE and MISLEADING I get a car isn't yours until you sign papers but at least call the person you have been working with for 2 days and tell them the car sold, don't make them drive 45 min in with two kids. They went to run my credit check I asked for my father to get to see the car while we waited, the sales guy then picks ups a phone that never rang or lite up and says "Oh know the car sold this morning" Okay, if that's the case why were you going to run my credit report. They then didn't want to give me any of my paperwork back that had all my personal information on it. I would not recommend these guys to anyone!!! In today's world being a bad person is way to easy, Lets strive to not give in to these kinds of places we have 1000's of places to get a car these days. Its to easy for a business to say it isn't personal, well guess what it is. My family is riding in this car and hard earned my money is paying for it.
Honda Fit Owner1/23/2016 01:19:24 PM
1.6
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:No
Who Helped Me:Not Listed
I will start with the positives: The sales man I worked with was kind on the phone and returned my calls promptly. He was easy to get ahold of. But there were also many negatives. In my initial negotiations, I felt that the sales team was very stereotypical. Using phrases like "we are all in" and "we would lose money if we lowered the price" even when the car was significantly above retail value on KBB. I understand wanting to make a high profit, but sacrificing honesty isn't necessary. When we learned we couldn't agree on their unreasonable offer, the sales man walked away without a handshake or eye contact, which I found very rude. I had been polite the entire interaction. Two days later they called back and decided to drop the price, which is when I agreed to the sale. There was a minor chip in the paint and they could not "afford" to send me away with a sample of touch up paint and the car wasn't even sold with a full tank of gas. At one point, they even sent me home with a stranger's registration information by mistake and didn't seem concerned at the situation when I returned it. The sales man made a joke about how busy they were that day. I would be appalled at my lack of privacy if my personal information had been sent home with a stranger. I love my car, but I would not work with this dealership again due to what I felt was an unprofessional sales team that cared only on profit and not on creating a return customer.
bustamove891/15/2016 05:38:22 PM
1.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:No
Who Helped Me:James malley, mike peters
We purchased an as is 07 Honda Accord on December 12th 2015. Two days later, we found that the mirror was stuck on by electrical tape that matched the color of the mirror and a bad battery. The car actually died on us. I spoke with Mike Peters and after a twenty minute phone call he finally got off the as-is car train and agreed to purchase the battery. Then we were told that once all the financing went through to inquire about the mirror. While we were being bombarded with calls to give them a good review no one bothered to call about the mirror. We finally went in to get this looked at as we were getting nowhere with calling first Malley approached us and accused us of lying about it and said that he found it hard to believe that everyone missed that. We got into a meeting with Mike Peters and he let us know and held against us that they took the overpriced car down in price and covered the cost of the bad battery he sold us. Mike also openly admitted that cars that hit 90K miles are often put on the lot with tape or glue on the mirrors and other parts. Which completely contradicted what the salesman told us. We understand what an as is car is. But we also understand GOOD customer service. Good customer service is telling your customer that something is wrong, not hiding it. We told them that we would have still bought this car if they just would have been honest. In the end they were still just looking for that good review. Not to help us. We still have a mirror barely hanging on by electrical tape. My advice? Take all your car buying needs elsewhere! The only person at this dealership we would recommend is Brant plaster who works in the finance department.
Mike1/14/2016 02:54:14 PM
4.7
Overall Rating
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Jeff Jaynes
My first NEW car purchase in 41 years and I will say that it was about as a quick and easy a process as one could imagine. I already new I wanted a Honda - they're the "best"! With limited time available I preceded my visit with a phone call to announce that I was going to go "Look" at/for a new car. After test driving two preferable models I quickly narrowed it down to my choice of a Civic EX-T. The salesperson Jeff was extremely friendly and easy to work with. Not being a frequent car buyer I asked Jeff, if there any reason to purchase a new car TODAY? He replied, "Yes, because we have the car you want now". May not have it tomorrow? I probably needed a "push". The hardest part of the experience was coming to a decision on beyond sticker price "extras". What makes sense and what doesn't make sense - FOR ME. Once that was determined, Honda of Salem was FANTASTIC in helping me with all the financing and paperwork - having my new car ready to roll quickly. When I picked the car up Jeff was super helpful and made himself available for any follow-up I may need/want. THANK YOU
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Honda of Salem : Salem, OR 97301 Car Dealership, and Auto Financing - Autotrader