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Kendall Ford of Eugene

344 Good Pasture Island RoadEugene, OR 97401-1318
1-855-863-50511-855-863-5051
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Services and Amenities

  • Factory Authorized Service Center
  • Body Shop
  • Parts & Accessories
  • Courtesy Shuttle
  • Detailing
  • Business Center
  • Internet Access
  • Handicapped Accessible
  • Comfortable Waiting Area
View all services and amenities

Why You Should Buy a New Car From Us

At Kendall, our mission is to deliver an unrivaled customer experience through highly motivated, knowledgeable and caring professionals. Our team of professionals will do ... Read more
At Kendall, our mission is to deliver an unrivaled customer experience through highly motivated, knowledgeable and caring professionals. Our team of professionals will do this by listening and respecting your needs. We want your selection process to be simple, fun, and easy. At Kendall, this progressive attitude is more than selling and servicing vehicles. It's about doing the right thing. We strive to make your experience with Kendall Ford of Eugene a great one for the life of your vehicle. Contact us at 855-981-5486 today!

Why You Should Buy a Used Car From Us

At Kendall, our mission is to deliver an unrivaled customer experience through highly motivated, knowledgeable and caring professionals. Our team of professionals will do ... Read more
At Kendall, our mission is to deliver an unrivaled customer experience through highly motivated, knowledgeable and caring professionals. Our team of professionals will do this by listening and respecting your needs. We want your selection process to be simple, fun, and easy. At Kendall, this progressive attitude is more than selling and servicing vehicles. It's about doing the right thing. We strive to make your experience with Kendall Ford of Eugene a great one for the life of your vehicle. Contact us at 855-981-5486 to see if this vehicle qualifies for the Kendall Protection Plan. THE KENDALL PROTECTION PLAN INCLUDES Substitute Transportation or Reimbursement Towing & Emergency Road Service Reimbursement Nationwide Assistance Powertrain Coverage Fully Transferable

Languages Spoken

  • Español
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Dealer Ratings

24-Month Overall Rating
  • 3.1
    Customer Service
  • 2.9
    Quality Of Work
  • 3.5
    Friendliness
  • 2.7
    Overall Experience
  • 3.1
    Price

Dealership Reviews

1 - 5 of 159 
arlan smith4/01/2016 11:12:44 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:Yes
Who Helped Me:Armstrong
We own a vehicle that was on recall for airbag inflator. For this occasion we decided to bring it to the professionals at Kendall Ford Auto Service to have the work done by the experts! I was treated with the best respect, given a ride home and picked up 6 hours later as according to the plan. The auto was delivered to me to drive home. Great service and I was treated with the utmost respect.
Ryan_W4/01/2016 10:07:50 PM
1.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:Steve
If you don't already know that dealers are the most unethical and expensive place for automotive transactions, you should really read on and open your eyes. I had excessive tire wear on my driver side rear tire. At 9:00 am Wednesday I took my F-150 to Kendall because unfortunately I purchased a warranty. I didn't hear anything from Kendall all day, so I called near the end of business hours on Wednesday and was told they would be keeping my truck over night. I called back on Thursday at 2:00 pm to find out what was going on and was told that they did a front end alignment and my truck would be ready in a couple of hours. I picked my truck up and was shown the specs on my alignment and told that it was initially perfectly aligned. So without my consent they charged me for a front end alignment which I did not need, and did not address my rear tire wear issue whatsoever. Also, when I picked up my truck they informed me that my rear breaks where worn out and I should have them worked on. This is information that should have been conveyed to me during the 2 days they had my truck I am moving my daughter to Spokane Washington with a 14' trailer fully loaded today for her first post-college job and thought I would have to do it with worn out breaks because Kendall couldn't pick up the phone to communicate anything on time. I called and stated that I want my money back for the work they did without consent and having nothing to do with the issue I was concerned about, and I still got the run around. I was told that one manager has to talk to a higher up manager to issue my money back for being ripped off for the front end alignment. I am supposedly going to hear back Monday whether or not they are going refund my $69.00 that they screwed me out of. It took them two days to rip me off and now at least two days to make things right. While I am forced to wait for my $69.00 refund I am betting that the con-artists at Kendall Ford have made hundreds of thousands off of unsuspecting customers. I read some reviews online and ended up taking my truck to Glen at GNC, Mohawk Service Center in Springfield because I am tired of the exploitation taking place at Kendall. He had me bring my truck in immediately and quoted me $200 dollars to do the rear break job with machining my rotors because I only have 50,000 miles on the truck. Kendall quoted me $480 if I brought it back to them. Glen called me an hour and a half after I brought it in and said it was done! When I got there he informed me that he measured the thickness of my rotors and that they were a bit thin. As I mentioned before he quoted me $200 dollars and stuck to his quote while throwing in $200 dollars worth of new premium rotors because he is a man of his word and honored his original quote. Glen is an honest craftsmen in his trade with little overhead and the ability and integrity to go above and beyond what is fair. I haven't ever had this quality of experience as a customer in the crooked trade of auto mechanics. Please do yourself, your family, and friends a favor and quit getting ripped off by the giants, Kendall dealership, all other dealerships, and Les Schwab. Take your vehicle to someone that cares and can beat the large rip off companies by at least half!
Kendall Ford responded to this review
4/19/2016
Ryan – We wanted to take the time here to thank you again for your detailed review regarding your experience at Kendall Ford. Thank you for taking the time to speak with Ardel and giving us a chance to resolve this issue for you. Please accept our sincere apologies again that your experience was anything less than exceptional. Please know that your review will help us to improve our process & customer service. If you have any further questions or concerns, please do not hesitate to reach out to us. We look forward to serving you better in the future. Respectfully – The Kendall Ford Team
walt3/07/2016 01:55:26 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:Yes
Who Helped Me:unknown
The service was outstanding, and completed quicker than promised. The only problem was the car wash, I had to go through twice and it still wasn't satisfactory. Auto was still dirty. .
tiffjoness1/17/2015 03:23:46 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Skylar, Casey, Dan, Gary, Ronnie
My husband and I recently bought a Certified Ford Edge from Kendall Ford and WOW, were we thrilled with the level of service. Everyone that helped us throughout the transaction was incredibly attentive, kind and happy to help! Skylar and Casey worked with us to locate the vehicle that we wanted. Dan and Gary went above and beyond to give us an excellent deal on an excellent car. Ronnie in financing was extremely helpful in locating us financing at the price point that we wanted and 2 points lower interest than we were quoted at another dealership! You would do well to purchase a vehicle from Kendall Ford. These guys really took care of us. I hadn't purchased a car in almost ten years and my husband in over six years. These gentleman made the process very easy. Their honesty and hard work was greatly appreciated!
michael.fifer112/14/2014 12:28:58 PM
1.6
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:Darrel Everton
My car has made several trips to the service department at Kendall ford and I have yet to be happy with the outcome. The first time was because my check engine light was on and I took it in to have it checked out. Apparently my engine had lost oil pressure and had ruined itself at 75000 miles. Luckily I had bought the extended warranty when I purchased the vehicle used so the warranty covered the 7000 dollar replacement cost to the motor. However while my car was in there they found a brake caliper that needed to be replaced that I had to pay for out of pocket. Get the car home and the engine doesn't run quite right and it has a bad vibration when accelerating and doesn't have the power that it used to have. Now I notice that my transmission is becoming rather noisy while driving down the road in a couple of gears and later progresses to all of the gears. I take it back in and they look at it and discover that there are some worn syncros in the gearbox which they replace under my warranty and also discover that my clutch needs replaced aka 700 out of pocket for me. I get the car back and the transmission is now just as noisy as it was before so I take it back in and complain and they look at it and tell me that mustang transmissions are notoriously noisy which it wasn't when I bought the car. I think whatever and just keep driving the car until I notice a really bad smell while driving down the road. Apparently I now have a transmission leak that is leaking onto my exhaust and burning off creating this terrible smell. They try fixing it three times before the finally consult ford and are told to tear the transmission down where they find a worn bearing on the output shaft that is leaking. The finally get the transmission leak stopped and I go to pick up the car and my clutch is dropped to the floor. They look at it again and apparently the hose going from the slave cylinder to the master cylinder is leaking air into the system. They then try to charge me for the part which I argue with them about it and they agree to cover the cost themselves. I finally got my car back. Noisy transmission and vibration in the motor but no leaks. They also told me that my motor vibration was normal as well. I drove the car for a month and now as I am writing this my car is stuck in the grocery store parking lot and I am going to have to tow it home as the transmission is stuck in fifth gear and will not release. Needless to say I am very unhappy with all of my experiences there and I will not be returning to this dealership again for anything.
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Kendall Ford of Eugene : Eugene, OR 97401-1318 Car Dealership, and Auto Financing - Autotrader