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Lithia Chevrolet Cadillac of Bend

345 NE Third StreetBend, OR 97701
1-877-399-20841-877-399-2084
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Services and Amenities

  • Factory Authorized Service Center
  • Body Shop
  • Parts & Accessories
  • Courtesy Shuttle
  • Internet Access
  • Handicapped Accessible
  • Comfortable Waiting Area
  • Children's Play Area
  • Delivery Options
  • Diesel
View all services and amenities

Why You Should Buy a New Car From Us

Lithia now brings its competitive pricing, huge inventory, and friendly low pressure sales staff to Bend. With that, we have also brought back the Chevrolet and Cadillac ... Read more
Lithia now brings its competitive pricing, huge inventory, and friendly low pressure sales staff to Bend. With that, we have also brought back the Chevrolet and Cadillac brands. Come see us for our vast network of financing and certified factory technicians. Your satisfied car buying experience is our passion.

Why You Should Buy a Used Car From Us

Lithia now brings its competitive pricing, huge inventory, and friendly low pressure sales staff to Bend. With that, we have also brought back the Chevrolet and Cadillac ... Read more
Lithia now brings its competitive pricing, huge inventory, and friendly low pressure sales staff to Bend. With that, we have also brought back the Chevrolet and Cadillac brands. Come see us for our vast network of financing and certified factory technicians. Your satisfied car buying experience is our passion.

Languages Spoken

  • Español

Dealer Disclaimer

Sales Tax, Title, License Fee, Registration Fee, Dealer Documentary Fee, Finance Charges, Emission Testing Fees and Compliance Fees are additional to the advertised price ... Read more
Sales Tax, Title, License Fee, Registration Fee, Dealer Documentary Fee, Finance Charges, Emission Testing Fees and Compliance Fees are additional to the advertised price.

State-Issued Dealer License Number

DA3026
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Dealer Ratings

24-Month Overall Rating
  • 3.8
    Customer Service
  • 3.8
    Quality Of Work
  • 4.4
    Friendliness
  • 3.6
    Overall Experience
  • 3.3
    Price

Dealership Reviews

1 - 5 of 43 
Peter Guzie10/01/2014 01:20:46 PM
2.2
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:Louis Ruiz
New to the area with three Chevys to service, and I'm a dedicated dealership service customer. I had a power window that wasn't working, so I made an appointment to have that checked and to get an oil change at the same time. Service advisor was friendly, but after fiddling with his iPad for a few minutes, he turned to show me my three service options: $150, $225 and $300 or so. I asked where the $50 options was. He replied that the $150 included the diagnostic fee on the window - which would have been fine if it was really in the description. Instead, they added other services such as wiper blades, air filter, tire rotation, and so on to boost the $50 oil change to $150. I had him add the diagnotic fee (which is cheesy in the first place), and remove the extra services. The advisor called later in the day to say that the oil change was complete, and the window switch would be about $180. He also said that the 27 point inspection noted that we needed brakes both front and rear. Fronts would be about $340, and rears would be about $350. The rotors were ok. I declined at the time, and had him do the switch. Upon picking the car up, I discovered that the $180 for the switch was on top of the diagnostic fee - something that should have been made clear in our conversation. I called my old Portland dealer to ask about the brakes. The service advisors were shocked at the estimate. Without rotors, they would have been $150 per axle, and actually had a coupon for $99. That's after market brake pads, not OEM, but I wouldn't need OEM on a 14 year old car anyway. Now suspicious, I made an appointment to bring the Suburban in for them to have a look. I drove to Portland and waited while the technician reviewed the situation. The result is that the front brake pads had 5-6mm left and the rears had 8mm. The told me that they normally recommend brakes at about 3mm, and based on what they saw, I had 15-30kmi remaining EASILY. Oh, one more thing, the rear brakes had been done last summer - about 14,000 miles ago. So, the Portland dealership found no need for brakes, and did not charge me for the diagnostic. I appreciate being encouraged to provide good maintenance of my vehicles, even if I don't follow every recommendation. An honest ongoing conversation will get you my loyalty and my referrals, although you may not get the largest sale per transaction. I have purchased three vehicles from the Portland dealership. On the other hand, if I feel that you're slamming services, or recommending things that are not needed at all, or charging insanely high prices - I'm done with you. I had all three experiences in my first visit here. Sadly, there's no other Chevy/GMC dealership close enough to provide my ongoing service needs. I guess it's time to change to an independent garage - or to Ford.
jpassin9/05/2014 08:33:04 PM
1.6
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:doesn't matter
First trip was in spring '14 for a routine oil change on 2014 Silverado while out to check progress on house. After service an item was missing from center console.. It did NOT ''fall out''. Indeed I cannot accuse,.... however it WAS there when I tendered my keys and was NOT when I got them back. I had moved it from my 2012 to this one the day I took delivery and has never strayed til now. Said they would ''ask around'' and get back with me"...never heard back. I called and spoke with GM couple days later. Apologetic of course, .Again, I make no accusations, but lack of concern and follow up rather unprofessional in my opinion. Interestingly enough while in waiting room first visit overheard two salesmen whooping it up over ''slamming'' a customer into a used car and high fiving in sight and earshot of other customers, too. Such professionalism. Second trip was today, 5 Sep...made apt on Tuesday for 3 recalls and other elective services, warranted and not. ( Getting ahead of myself here, but one recall was for an air bag issue....less than 1/4 mile after their service the beeping "service airbag" warning came on as it does very time I start the truck. Makes me wonder if they performed it properly if at all.. So now I have to visit a dealer much farther away to correct their work or lack there of.) At 0800 service advisor wrote ticket, said he would be in touch with estimate ''soon''. Mentioned to him that this was the second chance visit, that I had problems before. Come 1100 had not heard a word ...called dealership...on hold for 15 minutes with polite and apologetic operator coming back occasionally. Hung up and called back at 1200. After 5 minute hold reached advisor.. Informed he did not have the estimate yet but would call me back ''shortly''. Two hours later just drove to dealership. Hard to get put on hold while standing there. One elective service they could not perform. OK by m, no problem.. For the second was told they did not have a part in stock so didn't bother to notify or give an estimate even IF they were to order the part. Apologized to the advisor for requesting that he might have made at least one effort to contact me in six hours and for taking so much of his time. GM was not in, so called back to voice my concerns. His excuse was employees on vacation and they were busy. Continued to talk over me and interrupt. Informed him that we are done dealing and hung up. Interesting transcript indeed. We are GM 'lifers',....currently own 3 GM vehicles that need regular service with plans to purchase a new truck and a Malibu or whatever works for youngest daughter in about 60 days when our relocation west is finally complete . They will neither be purchased nor serviced at this dealership. Location is so ultra convenient to our new home, but the lack of professionalism and absence of a trust factor cannot be regained by any apology, offer or incentive. There was one part of my visit that was quite satisfactory...Enterprise loaner.
jrnra6/03/2014 02:43:12 PM
1.4
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:Jeff Raszler
On May 28th I called and talked with Jeff, told him I wanted an oil change and that the car had a kind of grinding sound when turning left – Jeff said I could bring in the car at 7:45 am on Thursday the 29th. The Cadillac is my son’s car who is at college down in Nevada. Thursday the 29th - Brought my Cadillac at 7:45am. Jeff said it would cost $100 for a diagnosis and that he would be in touch to let me know what the prognosis was. I hadn’t heard from Jeff by 1:00 so I called him and asked how it was going – he said nothing had been done yet. Jeff called and left me a voicemail at 5:03pm saying to call him back. I called the dealership at 5:45 and Jeff had left work, the guy who helped me finally found the paperwork and said it looked like I needed two new hubs. Friday morning May 30th, Jeff called me and said the car needed two new hubs which would run about $1,188; he also said I would need 4 new tires. I told Jeff I would consider it and get back with him. I hung up with Jeff and called Les Schwab; they said they would take a look at the car for free and give me a diagnosis. They said that two hub replacements would run around $560. I called Jeff back and told him about the Les Schwab price quote. He said he would see what he could do…He said he could match this price. I said no. I picked up the car from Chevrolet Cadillac of Bend and dropped the car off at Les Schwab with the same comments – that the car had a kind of grinding sound when turning left. They responded back within an hour of dropping the car off. They said the hubs were in good shape, in fact he said that the hubs looked so good that he went into their system and checked if Les Schwab had performed service on them in the past. In fact another Les Schwab Tire Center had replaced both hubs back in August of 2013 (my son had them replaced at another Les Schwab Tire Center). Les Schwab said that the right front brake caliper was loose and so they tightened it and the grinding sound stopped. All of this service was provided for free. They suggested I replace the front two tires; however the back two tires were in great shape and would probably last another 40,000 miles. As you can imagine, I am not very happy with my experience at Chevrolet Cadillac of Bend. Not only was your customer service slow, the diagnosis was wrong, I don’t know how your technician could recommend that the two hubs be replaced and how you could recommend that all four tires be replaced. And to top it all off, you didn’t even change the oil – which is what I originally came in for – but you did charge me for it!
Chevrolet Cadillac of Bend responded to this review
6/18/2014
Hello Jrnra, we are sorry for the inconvenience. We wish we could have had an opportunity to go back over your car to resolve your issues and earn back your trust. If you have any other questions, please feel free to contact me. Gary Robbins, Service Manager
bdeanbend5/13/2014 01:01:04 PM
4.8
Overall Rating
Customer Service
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Dave Wilcox
Chevy 3500HD duallys are hard to find, but our salesman, Dave Wilcox, did a great job locating the truck I wanted. Dave is very knowledgeable and helpful and easy to work with. No pressure sales here. I got a fair deal. I would highly recommend Chevrolet of Bend and Dave Wilcox.
Jimx3Jackson4/27/2014 11:33:28 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Dave Wilcox
Dave is great!! We parked by the front door, I though that something was wrong, I though where are the two ,or three salesmen, We went inside, and we were greeted by Dave Wilcox with a big friendly smile. The experience just got better after that. There was no push, just friendly information. Dave went over everything, many things several times, we were not very quick to pick up on so many features. A most enjoyable experience!!!! Jim & Millie Jackson
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