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Chaplin's Bellevue Volkswagen Subaru

15000 SE Eastgate WayBellevue, WA 98007
1-877-730-26291-877-730-2629
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Services and Amenities

  • Service Centers
  • Factory Authorized Service Center
  • Loaner Cars
  • Parts & Accessories
  • Courtesy Shuttle
  • Detailing
  • Internet Access
  • Handicapped Accessible
  • Comfortable Waiting Area
  • Concierge
View all services and amenities

Why You Should Buy a New Car From Us

Chaplin's is a family owned dealership in the community since 1993. Over 6 acres of inventory to choose from. Factory certified technicians to meet your service needs. We ... Read more
Chaplin's is a family owned dealership in the community since 1993. Over 6 acres of inventory to choose from. Factory certified technicians to meet your service needs. We are recognized by VW and Subaru as a top dealer nationally.

Why You Should Buy a Used Car From Us

Chaplin's is a family owned dealership in the community since 1993. We are the largest used car dealer in Washington with over 300 QUALITY used vehicles in stock on our 6 ... Read more
Chaplin's is a family owned dealership in the community since 1993. We are the largest used car dealer in Washington with over 300 QUALITY used vehicles in stock on our 6 acre lot! Factory certified technicians to meet your service needs. We are recognized by VW and Subaru as a top dealer nationally.

Languages Spoken

  • Español

Dealer Disclaimer

All vehicles are one of each. All vehicles are subject to prior sale. All Pre-Owned or Certified vehicles are Used. A negotiable dealer documentation fee of $150 may be a ... Read more
All vehicles are one of each. All vehicles are subject to prior sale. All Pre-Owned or Certified vehicles are Used. A negotiable dealer documentation fee of $150 may be added to the sale price or capitalized cost. All financing is subject to credit approval. Prices exclude tax, title, and license. All transactions are negotiable including price, trade allowance, interest rate (of which the dealer may retain a portion), term, and documentary service fee. Any agreement is subject to execution of contract documents. Every reasonable effort is made to ensure the accuracy of this data. Please verify any information in question with a dealership sales representative.
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Certified Cars A certified pre-owned car has passed a strict inspection by the original manufacturer and is backed by an extended warranty.
Some brands group models with similar body styles together. (Ex: BMW 3 Series or Mercedes-Benz C-Class)
Trim refers to both exterior and interior options that enchance a base model. (Ex: Ford Mustang GT or Honda Accord EX)
These Participating Dealers accept the Kelley Blue BookSM Instant Cash Offer which is a free actual offer based on your specific car's condition and features. Once the Dealer inspects your vehicle to verify the information and confirm the condition of your car, you decide if you want to walk away with cash, use the Offer toward the purchase of another vehicle, or do nothing at all.
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Dealer Ratings

24-Month Overall Rating
  • 3.7
    Customer Service
  • 3.7
    Quality Of Work
  • 3.7
    Friendliness
  • 3.7
    Overall Experience
  • 3.7
    Price

Dealership Reviews

1 - 5 of 16 
Eli H4/30/2016 03:01:38 PM
1.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:Service floor manager, service manager
If I could give them zero stars, I would. The worst service I've ever seen in 45 years. My car been sitting in their lot for 9 days, and they haven't even started working on it. I drive a VW GTI. I accidentally hit a sidewalk curb and brought it in for service. To start, they promised to repair my car "by the end of next week." Now they say, "next Tuesday." Talked to the floor manager, Kevin Moore, several times. No use. Talked to the dealership service manager, Chad, twice. No use. My worst service experience ever!
730010/29/2015 10:56:07 AM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Tim and Scott
Re: Subaru ...Excellent customer service from sales to service, No pressure buying answers all questions fairly and upfront. Second buy from this dealer customer since 2001 (Outback)
Kelley674/01/2015 12:39:46 AM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Todd Withey
I must start by saying that car shopping is nothing I generally enjoy! It's a task that needs to be done to find a solid, dependable vehicle that meets my needs. However, buying from Chaplin's was a pleasant evening out. I did a lot of my own research online comparing the variety of options out there, checking Blue Book, comparing prices, and MOST IMPORTANTLY, when I found what looked like a "great deal," I researched the ACTUAL CAR LOT selling the vehicle. If you are serious about finding a good vehicle,this is a must do. When I did, I quickly was able to eliminate the "better deals" because there were multiple terrinble rating reviews about those car lots and their shady ways of doing business. However, this was not the case when I researched Chaplin's Bellevue. Everyone raved about Chaplin's honesty, integrity, friendly service, great prices, and quality vehicles. I called Chaplin's on the vehicle I found online and was welcomed by Todd Withey. I was very direct in what I was expecting out of the used vehicle I was looking for, and I asked him to do a personal visit to the vehicle before I arrived. I was driving from 2 hours away and didn't want to waste my time. Todd returned my call after inspecting the vehicle and reported the most minor things about it. I knew exactly what to expect. I imagine these guys receive a commission, but if so, you wouldn't know it by their behavior. They are just there to show you what they have to offer and offer the best deal. What a refreshing change from car shopping. When I arrived, the car was in the lot just outside the showroom and was running. We inspected it, took it for a spin, and made the offer. They were very quick and efficient to process things. While my dad waited in the showroom with his dog, the other salesmen/women were greeting him and were very friendly overall. And I mean GENUINELY friendly, not that nasty, sleazy, pushy salesman phony friendly. The entire office was incredibly professional and didn't waste a moment of our time. We arrived at 3:30, completed the sale, went next door to eat dinner while they did some detail work and gassed it up, and we were on the road to home before 6:00. If I could give this place 6 STARS, I would. I highly recommend them. They are well worth the drive. Thanks, Todd Withey, for giving me a car shopping experience that didn't cause me migraines and was actually very pleasant. I hope you are still there in 10 years when I am ready to purchase again. Kelley from Chehalis, WA
kiernanl5/09/2014 01:36:53 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Mary Ann
It was a real pleasure working with Mary Ann at Chaplin's VW. From the beginning to end the experience was easy and straightforward. We got the price and lease terms we wanted, with no games or haggling that I've experienced at other dealerships. In fact, this has to be quickest, most painless car lease I have ever done in my life. Since the purchase, Mary Ann has followed up twice with a phone call to make sure everything was good with my new car. I love my new GTI and working with Mary Ann was a joy. I wouldn't hesitate to reccomend her and Chaplin's to all of my friends and family. We'll be back next year to get my wife a new car!
hwashburn5/08/2014 11:48:29 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:BZ
I am not your typical car buyer. I do a lot of research about the vehicle(s) I am looking at buying. Hence, when I am ready to look at purchasing a car, I reach out to local dealerships via Internet requests/inquiries to see if the car I want is readily available on the lot or at least a similar car I can look at. With Chaplin's VW, I was contacted by "BZ", their Internet Sales Manager (now he is a Finance Manager), who communicated and treated me like an adult and who's wants really mattered. He did not pressure me to come in ASAP. He offered to meet with me when it was convenient for me. When I came in, he treated me like a friend who was looking for information on a car. There was no pressure to buy right then and there. In fact, "BZ" offered to allow me to test drive another car in the model I was looking at (as the one I wanted was not available), while he did an inquiry on what would be offered for my current vehicle while. Again, there was no pressure. "BZ" even told me he would understand if I needed time to think about buying. The whole buying process was painless for me. I would highly recommend buying a vehicle for Chaplin's.
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Chaplin's Bellevue Volkswagen Subaru : Bellevue, WA 98007 Car Dealership, and Auto Financing - Autotrader