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Titus-Will Chevrolet Hyundai Buick GMC Cadillac

2425 Carriage Loop SWOlympia, WA 98502-1101
1-888-565-04131-888-565-0413
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Services and Amenities

  • Factory Authorized Service Center
  • Loaner Cars
  • Rental Cars
  • Parts & Accessories
  • Courtesy Shuttle
  • Customization
  • Internet Access
  • Comfortable Waiting Area
  • Children's Play Area
  • Delivery Options
View all services and amenities

Why You Should Buy a New Car From Us

Titus-Will is a dealership you can be comfortable working with. We make it simple and easy to do business here with documentation and research tools in our showroom and o ... Read more
Titus-Will is a dealership you can be comfortable working with. We make it simple and easy to do business here with documentation and research tools in our showroom and on our website www.TitusWillCars.com. Whether you have questions about rebates, military buying programs, or your trade-in appraisal, we're ready to help. Titus-Will is proud to make our customers satisfaction our top priority. Thank you for letting us be your dealer of choice!

Why You Should Buy a Used Car From Us

We have more used vehicles to choose from than any other dealer in the South Sound- this means more choice for YOU! Every vehicle is inspected so you can drive away with ... Read more
We have more used vehicles to choose from than any other dealer in the South Sound- this means more choice for YOU! Every vehicle is inspected so you can drive away with peace-of-mind! If you have questions along the way, we're ready to help- please let us know if we can help with your research, trade-in valuation, or financing. Visit www.TitusWillCars.com today!

Languages Spoken

  • Español

Dealer Disclaimer

Negotiable documentary service fee of $150 may be added to the advertised price. We make every effort to present information that is accurate. However, it is based on dat ... Read more
Negotiable documentary service fee of $150 may be added to the advertised price. We make every effort to present information that is accurate. However, it is based on data provided by the vehicle manufacturer and/or other 3rd party sources and therefore exact configuration, color, specifications, options, and accessories are not guaranteed. We are not responsible for pricing errors of any kind. Under no circumstance will Titus-Will be held liable for any inaccuracies, claims or losses of any nature. New vehicle prices include all available cash rebates & incentives, including but not limited to USAA, Military, and others. Please contact us for an itemization of all prices and available rebates. Not all applicants will qualify for all available rebates/incentives.
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Dealer Ratings

24-Month Overall Rating
Powered by
  • 2.0
    Customer Service
  • 1.0
    Quality Of Work
  • 2.5
    Friendliness
  • 1.0
    Overall Experience
  • 3.0
    Price

Dealership Reviews

1 - 5 of 47 
samjenny4416/21/2014 02:24:55 PM
2.8
Overall Rating
Customer Service
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:No
Who Helped Me:John (sales person) & Manager
Would love to have done business with John at Titus Will Olympia, however the Sales Manager in my opinionkilledthedeal. Triedtohidethefacttheyraisedtheiraskingpricewithconfusingcalculations.Whenaskedaboutit,hethenofferedalongertermofpaymentandsaidwouldn'tthepaymentwork??.Somethingyouhearaboutinthe80'sbutgoodluckintodaysinterneteraSorryforthenospacescouldonlyuse25wordsandthoughttheinfomighthelpothersorownershipknowwhatcustomersaresaying
texrock4/07/2014 10:13:55 PM
1.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:Rick Backman
Absolutely horrendous service. This review is just as much about a terrible GM product as it is about the terrible service department at Titus Will. I had a 2014 Chevy Silverado LTZ, fully loaded, with a list of problems that Titus Will could not fix in a brand new truck. For three months I received the run around in trying to get my truck fixed then trying to Lemon it. I had moving seats, yes the drivers seat would actually shift side to side and front to back while going around turns or while braking. I was told "it is operating as designed". You see, this is there way of saying tough crap, deal with it. Next a clunking shift in the driveline. Again, the truck is operating as designed. Missing lights in the dashboard. Rear sliding window track broken, condensation in the headlights, rough idle with fluctuating RPM so bad the engine would rock. Time after time, reflashing the computer, I would get the same answer, it operates as designed. All of these problems started when the truck had just 1,300 miles. Titus Will did not stand behind the product they sell. I received the run around for three months, I asked for GM/Titus Will to Lemon it which went no where. I asked them to swap it out, they said it would be at my cost. Finally after months of dealing with this crap I traded it. GM sent me a survey on how the dealer is doing and I gave them negative comments. Now I get harassing SPAM emails with fake vehicles requesting I bring them in for service. I've opted out of future emails and asked for my email address to be removed and still receive emails from Titus Will. Avoid this place at all costs!
Titus-Will Hyundai Chevrolet Buick GMC Cadillac responded to this review
4/08/2014
Readers of this review should know that Service Manager Rick Backman and his team did everything they could to address texrock’s vehicle concerns, but at the end of the day if the GM engineers tell us something is normal, there is nothing we as a dealership can do about it and we’re as frustrated about that as texrock is. For that reason the vehicle didn’t qualify for Lemon Law, but the GM service rep agreed to a “collateral exchange” and Rick was even able to negotiate a substantial discount on texrock’s behalf. He advised texrock up front that the process could take several weeks, which has nothing to do with Titus-Will and everything to do with GM. When we finally got approval from GM, texrock had already traded in the vehicle for another brand. While I can’t hardly blame texrock for wanting to switch to a different brand based on his experience with the truck, I hope readers understand that Titus-Will worked very hard in an effort to make texrock happy. We have relayed texrock’s concerns to General Motors and hope that they will address them in future bulletins (a term for non-serious fixes). In regards to the service emails texrock is receiving, I will personally see to it that texrock’s email is removed from our database. Readers should be assured that any solicitation sent is intended to be legitimate and accurate. Unfortunately, sometimes data gets mixed up and this sort of thing can happen. We apologize for the confusion and have addressed it with the third party vendor that supplies the software. Readers are always welcome to contact me personally with any questions, suggestions, or concerns. Thank you. Sincerely, TREVOR WILL twill@tituswill.com
agoodsi6/04/2012 05:59:57 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Sean McFadden ,Linda Flannigan
This is a review I just sent to the dealership. We had a wonderful experience- and are still raving about how easy it was and how stress-free it was. They made life long customers out of us. Just HAD to write a big and sincere thanks to everyone who helped us with our purchase of our 2012 Sonic. It was the smoothest transaction we have ever had purchasing a car. From Sean McFadden our salesman, Linda the finance guru, and the awesome manager who made the final numbers work for us. We are very happy customers. We felt like we were more than just a number. We will be repeat customers and will tell our friends and family! Great place. We will be back! Amy and Tom Keeney
king95915/02/2012 08:17:40 PM
1.2
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:Tad Orme, Brian VanAagten, Karen Karwal, Rick Bachman
<p>Service Department Incompetent or Perhaps Something Worse.</p> <p>My legal domestic partner and I own a 2009 Pontiac Vibe still under warranty. The car recently developed an alarming lurch and shudder felt throughout the car when coming to a stop. We took the car into the Titus-Will service department twice and were told each time that nothing was wrong with the car. In fact, we were accused of causing the malfunction ourselves due to our own incompetency behind the wheel.</p> <p>Feeling that the car was unsafe to drive, we found an internet forum describing the exact problem we were facing, harsh downshifting due to a Power Control Module with faulty programming, a very quick and simple fix. Presented with this information, Titus-Will again insisted nothing was wrong with the car and we were actually belittled for looking to the internet for answers.</p> <p>Toyota of Olympia then confirmed the problem in the car (The Vibe is the twin to the Toyota Matrix) so we found a GM shop which serviced both Toyota and GM to insure competent repair. Five Star Toyota-Chevrolet in Aberdeen fit the bill, and they re-programmed the module and restored the car to working order quickly and easily.</p> <p>My partner and I were treated shabbily at Titus-Will of Olympia, left to diagnose and fix the problem ourselves. We are left wondering if the treatment we received was due to mere incompetence or an attempt to avoid dealing with people such as ourselves. </p>
kskeil541/30/2012 06:57:09 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Francisco Huertas
Courteous and enjoyable experience....Francisco went the extra mile to make sure i got the vehicle I wanted for a price that would accommodate my means.
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