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Rairdons Dodge Chrysler Jeep RAM Hyundai of Bellingham

1615 Iowa StreetBellingham, WA 98226
1-877-788-74831-877-788-7483

Services and Amenities

  • Service Centers
  • Factory Authorized Service Center
  • Rental Cars
  • Parts & Accessories
  • Courtesy Shuttle
  • Detailing
  • Internet Access
  • Children's Play Area
  • Concierge
  • Delivery Options
  • Diesel
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Why You Should Buy a New Car From Us

Buying a New car should be fun and easy. Call or email us for a no hassle price quote. We want your business!! Let us prove it!! Our knowledgeable, helpful sales staff wi ... Read more
Buying a New car should be fun and easy. Call or email us for a no hassle price quote. We want your business!! Let us prove it!! Our knowledgeable, helpful sales staff will make sure you find just the right car for your needs regardless of your Dodge, Chrysler, Jeep and RAM make and model preferences and the features you desire.

Why You Should Buy a Used Car From Us

The #1 Dodge Chrysler Jeep RAM dealer in Bellingham in Washington and part of the Rairdon Automotive Group and believe it's the place to go for the best deal. We're here ... Read more
The #1 Dodge Chrysler Jeep RAM dealer in Bellingham in Washington and part of the Rairdon Automotive Group and believe it's the place to go for the best deal. We're here to provide you with tools that we hope will make buying a car easier. You can browse our inventory, new or used, get a quote, fill out a credit application, value your trade or make a service appointment. VISIT US AT DODGE CHRYSLER JEEP OF BELLINGHAM.COM

Languages Spoken

  • Español

Dealer Disclaimer

All vehicles are one of each. All Pre-Owned or certified vehicles are used. A negotiable dealer documentary service fee of up to $150 may be added to the sale price or ca ... Read more
All vehicles are one of each. All Pre-Owned or certified vehicles are used. A negotiable dealer documentary service fee of up to $150 may be added to the sale price or capitalized cost. All financing is subject to credit approval. Prices exclude tax, title, and license. Please consider verifying any information in question with a dealership sales representative. MSRP is Manufacturer's Suggested Retail Price, it is not our sale price, and is used for comparison purposes only. Washington residents only. MPG is based on EPA estimates for newly manufactured vehicles only. Actual rating will vary with driving conditions, habits, and vehicle condition.
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Dealer Ratings

24-Month Overall Rating
  • 4.3
    Customer Service
  • 4.4
    Quality Of Work
  • 4.5
    Friendliness
  • 4.2
    Overall Experience
  • 4.2
    Price

Dealership Reviews

1 - 5 of 70 
CJ6/21/2015 08:59:34 AM
1.0
Overall Rating
Overall Experience
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:No
Who Helped Me:Tom, Dave
I made a deal to purchase a used car from them. I live out of state, so I had to buy sight unseen, and that the car be ready with a full tank as I was going to have to drive over 500 miles to get home. I asked that some vinyl stripes be removed before I got there. I fly in on a Sunday and the salesman was nice enough to pick me up. That was the only nice part of the experience. I get to see the car for the first time and see a lot of little things that annoy. The car was listed in excellent shape but there are 4 large rock chips in the windshield, and more on the hood and roof. And whoever they had remove the door striped damaged/burnt the paint on the passenger side. So I'm already getting disappointed. Then I hop inside and start the engine for the first time and a warning comes up that oil change is due soon - xxx! It's not like they weren't aware I have a 9 hour drive ahead of me. And that warning kept me from seeing the worst part yet. I get started signing paperwork and see what I thought was a BIG mistake. The paperwork says the car has almost 36K miles on it. The ad (which I still had on my smartphone) states it only has 13.4K miles on it! xxx! So they made excuses and said their apologies and we settled on $2500 off the agreed price, but it didn't make me any happier. Had I been local I would have walked as the condition wasn't what was stated and the warranty would be up by the time I drove home instead of in 20K miles. But I was stuck as I was from out of state and already spent $300 on a plane ticket and would have to do so again if I didn't take the car. But it doesn't end there. As I am driving home I notice that the stereo doesn't sound right. I played and played with the EQ but still the bass isn't there. What I found out after I got home is the subwoofer has failed. Now I'm really pissed. IT WAS UNDER WARRANTY BEFORE I LEFT THE DEALERSHIP, BUT BY THE TIME I GOT HOME THE CAR HAS OVER 36K MILES AND IS OUT OF WARRANTY!!!! IT WOULD HAVE COST THEM NOTHING TO HAVE THIS FIXED BEFORE I GOT THERE!!!!!!! Now I get to fix it at my expense! And this is on top of the fact I had to service the car the very next day!!!!! To add insult to injury, I'm washing the car from all the bugs from the drive home and I find that they damaged the passenger door far worse than I noticed and even damaged the lower rocker panel when they removed the stripes. The estimate I got to repair both is $700! So to sum it up, I ended up paying $500 more than the car was worth (KBB shows retail at $27K, I paid $27.5K, I paid over $100 to service the car the day after it was purchased, it will cost $700 to fix the paint they damaged on the right door and rocker panel, plus who knows how much to replace the factory subwoofer and windshield - all on a car listed in excellent condition and stated as much by the sales staff before I flew up. I sent an e-mail over 2 weeks ago to them - to date, no response. I haven't called yet as I am still so heated I figured I would lose my temper. But its obvious they couldn't care less - they got their money. And looking at other reviews it seems plain they will do as little as they think they can get away with, and is that really where you want to spend your hard earned money??
Rose19836/18/2015 12:52:30 AM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Scott and Dave(?)
My experience was super simple and fast! I found the car I wanted, test drove it and bought it within two hours! Couldn't be easier, thanks guys!
PatriotFan6/04/2015 11:14:44 PM
1.2
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:Derek, Norm(?) (Service Manager and
Wow, reading a prior customer's review, particularly vis a vis Derek's slick at first, then passive-aggressive/abuse behavior, really resonated. I'm an honest, decent human being and still cannot believe how I was treated by these people over a problem THEY ADMITTEDLY CREATED AND INJECTED INTO MY CAR - nor can my young daughter, who was left speechless witnessing this clown show. It's incredible how quickly certain short-sighted creatures in the customer service industry shift on a dime when things aren't easy in-and-out jobs and they can't stay in character. Incredible that they think it makes sense to turn on customers when problems arise instead of owning them and showing some sincere regret and customer service skills. I genuinely believe that the service arm of this dealership should be scrutinized/sanctioned by their affiliated car companies. Those in need of maintenance for their vehicles? Unless you're desperate and your options are few, I'd certainly go elsewhere. Oh, I suspect that if you go in with a basic job, ask no questions, get lucky with mechanics who don't render your car in worse shape than when you drove in (I've never actually experienced such a crazy phenomenon with any dealership in 48 years until Rairdon), care not about price, merrily move yourself along and buy into the phony, conveyor belt "care" people like Derek proffer you, then you may do okay here. Anything unexpected or more complicated and just be prepared to be treated like garbage. Watch grown men hide from you, ignore and ridicule you, deny the obvious, and pass the buck like toddlers. I scheduled a "major" 60k service job on my Jeep per the manual and related research online. The car manual actually suggests service items at 50k but because my car is about to be shipped overseas I thought I'd consolidate and do the 50k/60k checkup together at about 58k. We live a long distance from Bellingham but I figured these guys would be competent and trustworthy. I called to confirm the appointment with a service member and had a brief chat about it - nobody said I wouldn't need the service, which would have saved me a lot of time, $, and hassle. I arrived and was treated to a slick, over-the-top sunny welcome by Derek. You know: the "You betcha - anything you need - we're gonna fix ya right up and take great care of ya" kind of charm. I like nice - I am Minnesota nice. But this was all a bit insincere and saccharine given that I heard the "other Derek" speaking in entirely different tones to his colleagues. Anyhow, he said I didn't need the service. I told him I was going overseas, away from Jeep parts and service options for a few years so I really needed to be sure the car was in exceptional working order. (I could see they were very busy and sort of wondered if that might have something to do with this recommendation but who knows.) I thanked him for saving me the $400. He then convinced me to do an oil and filter change (which I could have done at Jiffy Lube for $30 in 15 minutes) and that he'd throw in a multi-point inspection and discount and free car wash. I didn't want a car wash but figured I had driven 90 minutes to Rairdon so having Jeep looked at by their "specialists" was still a good idea and it was still going to be under $100 so what the heck. Two of my daughters and I waited for I believe somewhere between 1 and 2 hours, Derek disappeared and I was ushered out eventually after paying. Not 10 minutes into our drive home after a gas stop we started noticing a bizarre, new, extremely loud and annoying buzzing/rattling/shaking sound coming from the engine area. Not knowing much about cars I thought, "Gee, is it the cheaper gas I put in? Is it because I'm running the A/C on a hot day?" My kids were as dumbstruck as I was. To make a long story short, a neighbor friend who knows a bit about cars looked under the hood and said "Wow, now that's lazy. There's your problem. They left two of the air filter screws off, conveniently the ones against the firewall that are a pain to put back in!" And sure enough: there is all sorts of colloquy devoted to this precise issue online. Those two screws demand attention! It's not reasonable to assume they merely forgot to put them in. And it's amazing how two screws can render a car ride so miserable but indeed that was the case. Blame Jeep for their silly engineering decision but gosh: Derek promises my car is going to get red-carpet treatment in preparation for our move overseas and I drive 3 hours out of my way to get a brand new annoying defect installed at his people's hands during a basic oil filter job. When I called to convey my concern, Derek denied this could be, was skeptical about the screws, insisted his people would never do such a thing, and really tried to make it about me. It was the "Lady, you are dreaming" treatment circa 1972, "but sure, you can bring the car in and we'll have a look." I started to get upset - as Derek was aware, my husband is representing our country in Afghanistan and rockets were being launched outside his door the very moment I was having to deal with this nonsense - so my patience threshold was admittedly low that day given the dicey situation. But I also knew I was right and being mistreated. So I said his reaction seemed really insincere and subpar and I hoped for more a genuine response. Here I would be having to drive another 3 hours yet again just to get screws put back in to make my driving bearable and an assurance that the rest of the filter job was done properly and his first reaction is to doubt me, the customer, and act as though I were some major burden in his happy day. Sure, he said get us in and out fast (I believe he said in 10 minutes!) and throw in a tank of gas when I demanded he do something else to honor their own mistake that had caused me a lot of hardwhip. I certainly thought a gas filling was reasonable. I mean, seriously, who goes in for an oil change and comes out with things so messed up? All of this was bad enought but the treatment I received on arrival at Rairdon for the re-screwing was beyond unbelievable. I called ahead, as Derek requested, to let him know I'd be there that day around 1 and when I arrived he saw me but scurried away and refused to acknowledge me. I dealt with someone else and we were left just awkwardly standing there, no greeting, no like "Hey there, sorry again about this. How was your drive down?" We had no idea how long it would really take, no idea what we were supposed to do, nada. He knew I was there - just two feet away from him. The manager also knew I was there and was well-versed on the issue. Yet no one said anything to us. In fact, the whole garage seemed to know about this. A swarm of about 5 guys (manager, Derek, head mechanic, et al.) went over to my car once the hood was open to examine it. Were they hoping to see that the little lady was crazy and wrong? Sorry guys. The little lady was right. We waited longer and finally asked Derek - cordially -whether we should go sit in the lounge or what we should be doing. No more nice Derek - he wouldn't even look me in the face, telling my daughter and I we could sit there if wanted or "out there on the stoop. It's your choice." Wow. Thanks for that red-carpet welcome over a problem, again, that YOU guys created. We were getting toward 40 minutes at that point and had an X-ray to get to so we went back out and, again, no one would acknowledge us. The car was sitting there with the hood down and no one around it. We saw Derek look at us and take off in the other direction. Finally, a kid drove it up front, gave me the keys, and acknowledged the screw issue and a broken bolt (also new)! I assumed there was paperwork so went back inside. No Derek, no anyone but the manager in his little office, ignoring us yet again. I knocked and excused myself and got nasty treatment straight away. He knew exactly who we were and he snapped "If you want your free gas how is anyone supposed to get it when you have the keys?" Say what?! The MANAGER is now being a total jerk to me too? Is this an alternative universe? I have done NOTHING wrong! I quicly told him I had JUST gotten the keys. He barked that the "kid" doesn't fill cars up. I honestly didn't care about gas at that point. We needed to be on our way and, again, it was incredibly disconcerting that this entire operation was treating me so horribly over a problem they created, a defect in my car that forced me to endure and go through hassles to get them to own it and fix. I will say that at least the manager himself got off his stump and filled the tank and I think he realized as we left and I explained to him the problem that I wasn't some lunatic. Meanwhile, perhaps Derek was angry that the manager was involved because it meant he'd get in trouble. Who knows? But I was treated to him telling me sarcastically he's "so sorry I live in _____ and had to drive down," that "the car's fixed, I'm done, you can leave now," and some other incredibly discourteous nonsense. I asked him why he hadn't at least greeted us and he yelled at me! Said "Oh, you were just sitting on your phone," gesturing in a mocking manner. How strange that Derek couldn't find his voice because I happened to be glancing down at a phone for part of the time. (For the record, Derek, my husband's flight out of Kabul for a much-needed vacation was cancelled and I was trying to get an update on where he might be.) Thanks for the gas, Rairdon - I do appreciate that the manager finally stood up and did SOMETHING/ANYTHING about a situation that obviously required managerial involvement after the whole time I was left standing there. A tank of gas, however, doesn't excuse a dealership's mechanics' laziness or ineptitude, the utterly stunning behavior of Derek (beware that guy!), or the manager himself's initial tactic to ignore me and then treat me like garbage. Too little too late. You know, I went to the same Honda dealership in Oakland, CA for 20 years with the most honest, competent, lovely, and caring folks. I know dealerships. And I know what I can reasonably expect from their service arms. I trusted the Jeep name and chose Rairdon on that basis, mistakenly thinking they would do a better job servicing the car, ensuring it was in top shape, and lending peace of mind as we prepare for another overseas move. Big mistake. The Rairdon service department sucks. Jeep people, it's time for a major overhaul in Bellingham.
catpayne3/31/2015 11:44:10 PM
5.0
Overall Rating
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Brandon
Rairdon's Dodge of Bellingham has an excellent customer service team! We recently purchased a Jeep Sports Unlimited and have to praise Brandon (our Salesman) for his patience, honesty and willingness to go the extra mile in helping us purchase our Jeep. Brandon is very easy going and friendly. He listened to our desires and worked n unique package to get us the deal we needed. After the purchase a minor issue arose and Brandon assisted once again and the service department did an outstanding job in repairing the vehicle! Brandon is very easy to get in touch with and is there to help us long after the purchase of our Jeep. This is the first review I have ever given a car dealership but felt compelled to praise Radon's for their outstanding customer service and ability in getting us the deal we needed. I strongly recommend Rairdon's and especially Brandon to anyone wanting to purchase a new or used car!
Brandon3/31/2015 07:53:34 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Scott Weber
For the first time ever I bought a car over the Internet. Scott Weber was awesome to work with. The entire deal was done via the phone and email. When I finally went to Bellingham to get my car it was even better than I'd hoped! I am a huge fan of Rairdon's in Bellingham.
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