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Tacoma Dodge Chrysler Jeep Ram

4101 S. Tacoma WayTacoma, WA 98409
1-855-359-43631-855-359-4363
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Services and Amenities

  • Factory Authorized Service Center
  • Parts & Accessories
  • Customization
  • Business Center
  • Internet Access
  • Handicapped Accessible
  • Comfortable Waiting Area
  • Children's Play Area
  • Diesel
View all services and amenities

Why You Should Buy a Used Car From Us

Tacoma Dodge Chrysler Jeep Ram SRT in Tacoma, WA , also serving Puyallup, WA and Olympia, WA is proud to be an automotive leader in our area. Since opening our doors, Tac ... Read more
Tacoma Dodge Chrysler Jeep Ram SRT in Tacoma, WA , also serving Puyallup, WA and Olympia, WA is proud to be an automotive leader in our area. Since opening our doors, Tacoma Dodge Chrysler Jeep Ram SRT has kept a firm commitment to our customers. We offer a wide selection of vehicles and hope to make the car buying process as quick and hassle free as possible. If you would like financing options and you are in the market to purchase a new Chrysler, Dodge, Jeep, RAM or used car or truck, we will provide assistance to help you find financing options that fit your needs! Whether you have bad credit, no credit, or are a first time car buyer, you can trust that Tacoma Dodge Chrysler Jeep Ram SRT will get you into the car or truck you choose with professionalism and attention to your needs.

Languages Spoken

  • Español
  • 한국어

Dealer Disclaimer

Negotiable dealer documentary service fee in an amount up to $150 may be added to the advertised price.
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A certified pre-owned car has passed a strict inspection by the original manufacturer and is backed by an extended warranty.
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Dealer Ratings

24-Month Overall Rating
  • 3.2
    Customer Service
  • 3.2
    Quality Of Work
  • 3.4
    Friendliness
  • 3.2
    Overall Experience
  • 3.2
    Price

Dealership Reviews

1 - 5 of 69 
Not Happy6/10/2015 08:28:31 PM
1.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:No
Who Helped Me:L.C., Morgan
This was my Experience at Tacoma dodge in Tacoma, Wa. My wife and I went to Tacoma Dodge to look at the 2015 Jeep Wrangler Rubicon’s. We hadn’t decided if we wanted a 2 or 4 door Rubicon. The salesman asked if we would like to take a test drive and we said yes. The first test drive was the 2 door Rubicon and all went well. The next test drive was the 4 door Rubicon. My wife and I sat in back to see the fit; the salesman said he has to drive the vehicle off the property. We merged on to Tacoma Avenue, at the next light the salesman drove onto a dirt road. The road had many turns. He proceeded to drive fast and turning hard, to me this was inappropriate and did not represent what a “Jeep” can do. This was simply driving fast and dangerous, which scared my wife and made her very uncomfortable. It was a concerning trip as he came of the dirt road weaving onto asphalt. Hitting asphalt while driving fast and swerving could easily been problematic. We left that evening with no intent of working with your sales team. Morgan from the dealership called to ask how our experience was, I detailed out the test drives and said that our experience was not pleasant and would not be working with them to purchase a Rubicon. Morgan started emailing and I asked for the bottom price of the jeep. She gave us a price which was acceptable to us and we made an appointment to have our trade-in appraised. The price of the Jeep was already established. When we got to the dealership we met L.C. and he knew that all we needed was the price on our trade-in, which we negotiated back and forth a few times finally agreeing on a price. L.C. made a loud announcement about selling Jeep everyone cheers, so now we wait to go sign papers. Once in the finance office to sign they started handing us all these different options they added on. We asked the guy where he got this from, he said it is what we approved. I asked to see what he was talking about and said I had never seen that form. I pointed out that there was no customer signature only the salesman manager (Troy), he agreed that was strange. I told him we only want the jeep with no extra add-ons and insurances. He removed the items and printed the final contract. The Jeep went up about $7000 from what we originally agreed to. I told him about the price Morgan had emailed me and he left to talk to sales manager. They both came back and the manager said he could not honor what they emailed to me. At that point I said we are not interested, the sales manager said your almost done, why let the deal go and he could not believe we were going to cancel. They just tried to add $7000 on the price of the Jeep plus every option under the sun on the paperwork hoping we would just sign. The original paper that listed the price of the Jeep and our trade-in was no longer available, which we had signed. The deal was nothing but a bunch of lies and wasted 3.5 hours of the day. We will never give your dealership our business. We went to Larson Jeep in Puyallup, Washington and received great service, a deal we accepted and they held true to. Tacoma Dodge is dishonest and tries to trick their customers. Rob and Tyler at Larson Jeep were great and uphold honesty and true customer service.
Tacoma Dodge Chrysler Jeep responded to this review
6/23/2015
Sincerely, I would like to extend an apology to you for the feeling of frustration that is evident in your review. Our intent here at Tacoma Dodge Chrysler Jeep Ram is to provide all of our customers with the best level of service possible. We do value the voice of our customer and will certainly review this situation. If you would like to follow up offline with our General Sales Manager please contact Shane Robidoux at Tacoma Dodge Chrysler Jeep Ram.
chrisearles455/11/2015 05:21:02 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:victoria, robert
Worked very well with me. Would do business with them anytime. Very efficient at getting everything done. Very good options of cars to choose from. Didn't feel like they we just trying to make a quick buck.
Tacoma Dodge Chrysler Jeep responded to this review
6/23/2015
Chris, Thank you for taking the time to send us your feedback and for your endorsement of Robert and Victoria. We strive each day to make each customer experience seamless and efficient. We hope you are still enjoying your new vehicle and look forward to assisting you with your future routine maintenance needs. Thank you again for choosing Tacoma Dodge Chrysler Jeep Ram.
steve000012/02/2014 10:49:51 PM
1.0
Overall Rating
Customer Service
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:No
Who Helped Me:Jason
Save your money - don't shop here. Don't trust them with any hold money - they still haven't refunded mine, and I already have the plates on the new Jeep from Larson.
momabthe111/08/2014 06:58:27 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Willie Newcomb and Chris Bonilla
I love how hard these guys work to get me in a car that I can afford. They worked hard to find a lender who would finance me as I didnt have the best credit. Totally would recommend this place to anyone. And Willie Newcomb and Chris Bonilla were awesome to work with.
havense7/09/2014 05:46:19 PM
1.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:Did not see any employee long enough to catch a name
After buying a new car here, I went in to get my license plates, the key they forgot to give me in the first place, a free car wash, and free tank of gas. You would think that would take, what, a maximum of half an hour to do? NOT HERE!!! It took over 2 hours and 15 minuets to accomplish that. After an hour and a half I asked if it was almost done, I was getting fed up. The person "helping" me said they were just about to start the wash and it would be ready soon. Over half an hour later she comes in and says that the car is pulled up front and they are just putting the license on. If they're just now putting the license plates on, WHAT ON EARTH HAVE THEY BEEN DOING FOR THE PAST 2 HOURS!?!?! It was a Wednesday morning, they did not seem that busy, and people who came in after us kept being done before us. One of the worst things was the fact that no one apologized for the time we wasted there. She kept saying that it was almost done, almost done, just this last thing to do, but never once did she say that she was sorry it was taking so long or gave any kind of reason why it was taking so long. My only guess is that they are terrible at time management or hated me personally and wanted me to suffer. Do not ever get any work done here, especially something really simple, unless you want to spend your ENTIRE day in the waiting room.
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