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BMW Northwest

4011 20th Street EastTacoma, WA 98424
1-866-309-55321-866-309-5532
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Services and Amenities

  • Factory Authorized Service Center
  • Loaner Cars
  • Rental Cars
  • Parts & Accessories
  • Courtesy Shuttle
  • Internet Access
  • Handicapped Accessible
  • Comfortable Waiting Area
  • Children's Play Area
View all services and amenities

Why You Should Buy a New Car From Us

We have a great selection of new and pre-owned BMW's. Our rich history and dedicated staff make the purchase experience easy and fun. We'll work with you to provide pre ... Read more
We have a great selection of new and pre-owned BMW's. Our rich history and dedicated staff make the purchase experience easy and fun. We'll work with you to provide premiere customer service and help you find the perfect BMW to purchase and on your terms. We have a no pressure, stress-free atmosphere for each client and our staff is excited to assist.

Why You Should Buy a Used Car From Us

We have a great selection of new and pre-owned BMW's. Our rich history and dedicated staff make the purchase experience easy and fun. We'll work with you to provide pre ... Read more
We have a great selection of new and pre-owned BMW's. Our rich history and dedicated staff make the purchase experience easy and fun. We'll work with you to provide premiere customer service and help you find the perfect BMW to purchase and on your terms. We have a no pressure, stress-free atmosphere for each client and our staff is excited to assist.

Dealer Disclaimer

All AutoTrader.com price, description and photos are supplied through a 3rd party service. In the event incorrect information is published, we will not be held liable. Pr ... Read more
All AutoTrader.com price, description and photos are supplied through a 3rd party service. In the event incorrect information is published, we will not be held liable. Prices are subject to change without notice. We will do our best to keep all information current and accurate however, the dealership should be contacted by phone, e-mail or in person for final pricing and availability. Tax, licensing and $150 negotiatable document fees not included.
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A certified pre-owned car has passed a strict inspection by the original manufacturer and is backed by an extended warranty.
Some brands group models with similar body styles together. (Ex: BMW 3 Series or Mercedes-Benz C-Class)
Trim refers to both exterior and interior options that enchance a base model. (Ex: Ford Mustang GT or Honda Accord EX)
These dealers accept offers from our Trade-In Marketplace, which determines the value of your car and provides an instant, free offer. Offers are guaranteed as long as the car's condition and information are verified.
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Dealer Ratings

24-Month Overall Rating
  • 4.8
    Customer Service
  • 4.8
    Quality Of Work
  • 4.9
    Friendliness
  • 4.8
    Overall Experience
  • 4.7
    Price

Dealership Reviews

1 - 5 of 191 
BlackFiveLover12/25/2014 01:45:38 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Mark Rauschert
Great experience. I custom ordered a new car and tried dealing with two other bmw dealerships in the state only to be frustrated by the lack of interest to work with me, despite my having been in bmws for 10 years! Mark aggressively pursued my business and helped secure a good deal for a great car that was exact to my specifications. Furthermore, Mark and his team were very kind and professional and made my business feel very welcomed. I plan on recommending Mark and BMW northwest to any and everyone thinking about acquiring a BMW and exclusively work with BMW northwest in the future for my next car. No stress, no pressure from finance to add on things, and just an overall great experience. Its how buying a bmw or any car for that matter should be.
shivpcar7/04/2014 03:23:43 AM
2.4
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:No
Who Helped Me:Allen Deen
The buying experience at this dealership is anywhere from poor to worst. Bought a Certified pre-owned BMW. Ran into several mechanical problems within 1000 miles of driving, Took me 5 trips to another BMW dealership and 3 months to resolve all the issues. As a customer with limited knowledge about cars, I was able to pinpoint these obvious mechanical problems. But, the dealership and the certification process didn't find it. The dealership took no ownership or responsibility for these issues. The worst part is, they claimed that the car was at perfect condition when they certified. Worst car buying experience ever. Based on my experience, I do not recommend this dealership for both buying and servicing needs.
BMW Northwest responded to this review
8/21/2014
I apologize for the issues you have encountered with your vehicle and this is not a usual occurrence as you can see with the majority of very satisfied customers that have purchased from BMW Northwest for years. I spoke with this customer on many occasions and offered to verify his concerns but he decided to take it to a BMW center that was closer to his residence. They reported to the customer what was wrong as they should have, but as I explained to our customer we have no control over damage that occurs after you purchase your vehicle. We went through this vehicle thoroughly as we do with all CPO vehicles and installed new OEM tires and inspected the rims for damage with paperwork to verify work preformed. The customer drove almost 2000 miles and when checked found 3 bent rims and broken cords on his tires and the reason why he felt the front end out of alignment. As I explained to the customer that we cant be held responsible for hitting potholes and/or curbs that would cause this issue. I understand his frustration and offered him to bring in his vehicle so we can verify the issues but reminded him that we couldn't be held responsible for damage occurred while driving, let alone driving it for almost 2000 miles. I assured customer that if there were any issues with the tires they would be covered under warranty as they were new when he took delivery, but of course the only way to have "broken cords" in your tires would be caused by a hard impact which would not be covered. If the rims and tires cords were broken you would have noticed immediately on driving and not 3 months and 2000 miles later. Unfortunately I couldn't satisfy this customer as is my goal with all of our clients. We have built our business on our reputation as a great place to do business as attested by being DealerRaters Dealer of the year for 2013. Allen Deen General Sales Manager BMW Northwest
darcycg6/16/2014 12:25:20 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Bruce Lincicome
I would recommend Bruce without hesitation. He is so knowledgeable, and he really helps customers get the best price. I think this is the third car I have purchased from him. He is very available to you after you have purchased the car and really feels like a friend.
MillaNikolova4/09/2014 03:33:23 PM
1.2
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:Gary Edinborough
Visited this facility for out of warranty service and was quoted a different amount then on their website, Asked Gary to price match with their website and he went absconding and was no where found. Hilarious but I was told to pay 3 times more than what was on their website and was made to wait hours and told that Gary has to leave because of some urgent work and I should visit them next day....an excuse which a 4th grade kid would not have accepted. Too much for me, to save couple of 100 bucks I didn't buy a BMW and this will be my last BMW. My experience buying a BMW was great but once sold they don't give a xxx....be it a curtsey vehicle or service. Stay away from this dealer and BMW buy Audi, expensive to drive but better service.
BMW Northwest responded to this review
8/21/2014
well we have tried numerous times to respond to this customer with no reply. We have run her name through our system in service and in sales to no avail, this customer has never been in our store. I have run across this before as there is another dealer in Maryland with the name Northwest BMW that people confuse with us regularly. I would like to respond or at the minimum find out what the story is but this customer must have confused us with the other store, and have the personnel confused as we have no Gary ever working in service. Allen Deen General Sales Manager BMW Northwest
goatflats3/25/2014 01:05:35 AM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Ron Hansen,Susan Grissom
I had an awesome and completely stress-free experience buying my 328xd from Ron Hansen. I really just lucked out getting connected with Ron. The 328d looked great on paper, but I wanted to see if my kids fit in the back seat. The BMW dealers closer to home didn't have any 3-series wagons in stock. I called BMW Northwest and for whatever reason they connected me to Ron who said they had a wagon. They're more than an hour from our house, but sure -- road trip. :) Ron spent a ton of time chatting with me that day about BMW in general, the 3-series, diesels, European delivery, etc, etc. It was clear from the start that he was super-knowledgeable. Later on we drove down again to test drive the car. Again Ron spent plenty of time with me and made sure all my questions were answered. He showed me the car configurator on bmwusa.com and sent me home to plan my dream car. I got the Costco price on the car, so no negotiating. Just, "Here's what I want", "Ok, here's the price". Easy peasy. I picked up the car a couple days ago. No hard sell on the extras from the finance office. I was expecting to get bullied a bit there. Isn't that the car dealer stereotype? Anyway I was pleasantly surprised. Then after 45+ minutes getting a tour of the car from the BMW Genius, Ron got me ready to drive off. He pointed out a few features in the back of the car and that quickly turned into a second tour of the car. :) We didn't wrap that up until about 20 minutes past the dealership's closing time, and really that was because my wife called wondering if I had left yet. ;) Could I have bought the same car from the dealer that's 20 minutes from my house? Sure. But I'm convinced I couldn't have found a more knowledgeable, helpful, and transparent salesperson than Ron. I'll definitely recommend him to my friends and family. I tend to keep my cars for a long time. Hopefully Ron will still be around in 2025 when I need my next car!
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This image is a stock photo and is not an exact representation of any vehicle offered for sale. Advertised vehicles of this model may have styling, trim levels, colors and optional equipment that differ from the stock photo.
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