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BMW Northwest

4011 20th Street EastTacoma, WA 98424
1-866-309-55321-866-309-5532
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Services and Amenities

  • Factory Authorized Service Center
  • Loaner Cars
  • Rental Cars
  • Parts & Accessories
  • Courtesy Shuttle
  • Internet Access
  • Handicapped Accessible
  • Comfortable Waiting Area
  • Children's Play Area
View all services and amenities

Why You Should Buy a New Car From Us

We have a great selection of new and pre-owned BMW's. Our rich history and dedicated staff make the purchase experience easy and fun. We'll work with you to provide pre ... Read more
We have a great selection of new and pre-owned BMW's. Our rich history and dedicated staff make the purchase experience easy and fun. We'll work with you to provide premiere customer service and help you find the perfect BMW to purchase and on your terms. We have a no pressure, stress-free atmosphere for each client and our staff is excited to assist.

Why You Should Buy a Used Car From Us

We have a great selection of new and pre-owned BMW's. Our rich history and dedicated staff make the purchase experience easy and fun. We'll work with you to provide pre ... Read more
We have a great selection of new and pre-owned BMW's. Our rich history and dedicated staff make the purchase experience easy and fun. We'll work with you to provide premiere customer service and help you find the perfect BMW to purchase and on your terms. We have a no pressure, stress-free atmosphere for each client and our staff is excited to assist.

Dealer Disclaimer

All AutoTrader.com price, description and photos are supplied through a 3rd party service. In the event incorrect information is published, we will not be held liable. Pr ... Read more
All AutoTrader.com price, description and photos are supplied through a 3rd party service. In the event incorrect information is published, we will not be held liable. Prices are subject to change without notice. We will do our best to keep all information current and accurate however, the dealership should be contacted by phone, e-mail or in person for final pricing and availability. Tax, licensing and $150 negotiatable document fees not included.
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A certified pre-owned car has passed a strict inspection by the original manufacturer and is backed by an extended warranty.
Some brands group models with similar body styles together. (Ex: BMW 3 Series or Mercedes-Benz C-Class)
Trim refers to both exterior and interior options that enchance a base model. (Ex: Ford Mustang GT or Honda Accord EX)
These dealers accept offers from our Trade-In Marketplace, which determines the value of your car and provides an instant, free offer. Offers are guaranteed as long as the car's condition and information are verified.
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Dealer Ratings

24-Month Overall Rating
  • 4.6
    Customer Service
  • 4.5
    Quality Of Work
  • 4.6
    Friendliness
  • 4.5
    Overall Experience
  • 4.5
    Price

Dealership Reviews

1 - 5 of 197 
Angi7/02/2015 08:04:51 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Damien Martin
We traded two of our older bmw's in for newer models, we've always had the best experience from service to sales, everybody was wonderful. Thanks Damien Martin....
2015 3-Series7/01/2015 12:38:54 PM
4.8
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Paul Mao
I recently purchased my 3 Series from BMW Northwest. I spent time working with Paul in sales and he was not pushy or trying to "hard sell" me on purchasing a car. He was very helpful and patient with me while I worked through my options and then made my final decision. On the day I purchased my vehicle Paul even came and picked me up since I did not have a vehicle at the time and had no other convenient way of getting to the dealership. The entire sales team explained everything to me making things much easier to understand. Overall I had a great experience purchasing my new vehicle from BMW Northwest.
cargirl6/26/2015 08:24:03 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Kevin Lambert
My husband and I had a great buying experience at BMW Northwest. We test drove a 3 Series and loved it. Kevin (our sales consultant) tracked down the exact model, color, options we wanted and we are now enjoying our new BMW. Fair price and great customer service all around!
Catfamisan25/27/2015 07:02:02 AM
1.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:Ryan Dewey, and Sales Manager.
If you are looking to be lied to and throw your money away by a business as reputable as BMW then go here. I have never dealt with service as poorly handled as I have with BMW NORTHWEST. I took my 2007 X5 in to diagnose a message for a level malfunction on the I-Drive. I had called and scheduled a 7:45 A.M appointment for the next day. And when my fiancé arrived to get my car serviced that morning, they had told him his name wasn't on the list for scheduled appointments, and that a loaner would not be given to us. (of course when I was on the phone with one of the service workers she had told me that a loaner would be available for us to use until the car was ready). Well he called me while he was there, completely shocked and frustrated at all the confusion. I instantly called BMW Northwest very upset at whoever was in charge of appointments and spoke to a woman about this issue. She apologized about the mess up,explained they were at fault and told me "because I scheduled 20 minutes passed 5 the day before, the appointments made after 5 weren't on the list of appointments".. SO, why would someone in the SERVICE DEPARTMENT give me a 7:45 A.M appointment if nobody the next day would be aware of my car even coming to be serviced that early?..AT that point I didn't understand how a business as BIG as BMW could of miscommunicated something that small up. Well, my car was diagnosed later that day and received a call back stating that it was the rear airbags leaking and as they were running through my car found a oil leak in my transmission. So, we approved of them diagnosing the leak, fixing the problem with the leak, and an oil change. While we get a second opinion on the rear airbag diagnosis. We paid 1,700.00 for two diagnosis, a mechatronic sleeve leak, and an oil change. Picked up the car and left.. We took the car in to a local mechanic to change the airbags that we were told were faulty. He found that both of our Rear air bags were not seeping, and that even after replacing them that my message level malfunction still went off. I asked to keep the old air bags for some visual proof. He also noticed that BMW never reset my CBS which is supposed to be done after every oil change. And after all of that made me concerned at what I had even paid BMW to do if I paid to have them diagnose a problem that they had told us was the problem, but wasn't the issue.. An oil change which I have no proof they had done, and now I am questioning whether there was a leak in my transmission, and they fixed it or if this was all a big scam. We had received a call yesterday from BMW northwest leaving a voicemail just checking up to see how the car was doing and to do a survey.. Well I called BMW northwest today, spoke to the service manager about how unhappy I am about their dishonesty, and the service that was poorly done to my car. I had told him about every mistake the service team has done to my x5, which a service team as supposedly qualified as this place should be more then aware of NOT making on any vehicle they service whether it be an oil change or diagnosing a problem incorrectly. On top of that as he was looking up what was done to my x5 the service MANAGER spoke to me that my transmission leak was supposed to get done (but I was told it was done, and we had paid them to get it done), so i paused him and asked what do you mean supposed to? we paid to get that done., and he stuttered and said oh, I'm sorry I'm just looking at these papers and saw it wrong. after that I told him about why they didn't reset my CBS which was supposed to be reset after a SUPPOSED oil change, and he apologized and said "Im sorry, yes that was suppose to to be reset"...After having a long and very unprofessional conversation with the man that is suppose to manage the service team making sure they are doing their job right, I have every reason to question and feel scammed right out to giving these idiots my money and having no proof they have done what we paid them to get done to my X5.
yoshodeep2/13/2015 01:53:08 PM
1.8
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:No
Who Helped Me:Mark Rauschert,Allen Deen
My experience from trying to purchase a new I3 in December - Had been emailing with a sales guy for a week. Determined the car, landed on a price, and scheduled an appointment to complete the deal. The sales guy was not going to be available that day, so he promised to share all the details with another guy and connected me with him. Went to the dealership as scheduled, and found the second sales guy had no clue as to why I was there, and to top it off, they didn't even have my vehicle (someone else had taken it for an extended test drive). Pretty callous attitude from the sales guy in the process didn't help. Later emailed the branch manager, who apologized and asked me if there' something he could do. Told him I may still be interested if the deal is fair, but he didn't bother to respond. First sales guy came back from his vacation and emailed me a few days later, and I shared my experience, and...nothing. Given two other BMW dealerships in the Seattle metro area, this one should and could be summarily avoided. Bought mine from another dealer in the area, and so far no issues.
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This image is a stock photo and is not an exact representation of any vehicle offered for sale. Advertised vehicles of this model may have styling, trim levels, colors and optional equipment that differ from the stock photo.
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