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Toyota of Olympia

2225 CARRIAGE DRIVE SWOlympia, WA 98502-1018
1-888-509-83941-888-509-8394
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    Get your Instant Cash Offer on your Trade-In

Services and Amenities

  • Factory Authorized Service Center
  • Parts & Accessories
  • Business Center
  • Comfortable Waiting Area
  • Delivery Options

Why You Should Buy a New Car From Us

Welcome to Toyota of Olympia, located in the Olympia Auto Mall. We would like to thank you for considering us for the purchase of your next new or pre-owned vehicle. It i ... Read more
Welcome to Toyota of Olympia, located in the Olympia Auto Mall. We would like to thank you for considering us for the purchase of your next new or pre-owned vehicle. It is our goal to provide you with an excellent purchase and ownership experience. Dedicated to serving all your automotive needs. For us, "customer service" means making your car buying experience as easy and enjoyable as possible. You'll find a number of ways that we make customer service the basis of buying and owning a car from our dealership.

Why You Should Buy a Used Car From Us

We have a Special Finance Department. Apply at ToyotaOfOlympia.com or call one of our finance specialists today. Welcome to Toyota of Olympia, located in the Olympia Au ... Read more
We have a Special Finance Department. Apply at ToyotaOfOlympia.com or call one of our finance specialists today. Welcome to Toyota of Olympia, located in the Olympia Auto Mall. We would like to thank you for considering us for the purchase of your next new or pre-owned vehicle. It is our goal to provide you with an excellent purchase and ownership experience. Dedicated to serving all your automotive needs. For us, "customer service" means making your car buying experience as easy and enjoyable as possible. You'll find a number of ways that we make customer service the basis of buying and owning a car from our dealership.

Languages Spoken

  • Español
  • 한국어
  • Русский
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A certified pre-owned car has passed a strict inspection by the original manufacturer and is backed by an extended warranty.
Some brands group models with similar body styles together. (Ex: BMW 3 Series or Mercedes-Benz C-Class)
Trim refers to both exterior and interior options that enchance a base model. (Ex: Ford Mustang GT or Honda Accord EX)
These dealers accept offers from our Trade-In Marketplace, which determines the value of your car and provides an instant, free offer. Offers are guaranteed as long as the car's condition and information are verified.
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Dealer Ratings

24-Month Overall Rating
  • 3.3
    Customer Service
  • 5.0
    Quality Of Work
  • 3.5
    Friendliness
  • 3.0
    Overall Experience
  • 3.5
    Price

Dealership Reviews

1 - 5 of 38 
M51504/08/2015 08:56:42 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:Yes
Who Helped Me:Fred
Great service! I went there for recall work and was greeted quickly and politely. Fred, in the service dept sets the bar high for customer service!
Darby4/07/2015 04:33:51 PM
4.8
Overall Rating
Customer Service
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Lenny Connon
i just moved here from Las Vegas and needed a used car, My sister recommended Lenny Connon at Toyota of Olympia, and am i glad she did. Lenny was a pleasure to work with, he answered a lot of questions about several cars as i was not sure what car I wanted, Great guy, great car dealership.
clanman51502/25/2015 11:28:44 AM
1.0
Overall Rating
Customer Service
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:No
Who Helped Me:70,s guy white shoes white belt
bought used corolla when i returned to pick up car drove ha ome and realized this was not the car i looked at 1000 more miles called and talked to them and they denied drove back to the lot and there it was the car ilooked at and test drove and they still wouldnt do anythig, will never buy from these people. they dont care about you all they care about is the mighty dollar. really really sad. and the sales man dressed like he was from the seventies totally unproffesional. have you ever heard the saying dress for success this salesman has not. i will never return.
AdamPeaslee8/24/2013 02:20:28 PM
2.5
Overall Rating
Customer Service
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:No
Who Helped Me:Kayla Gillen
I was looking at a used Chevy Avalanche. I had been looking for months when this one showed up. I contacted Kayla who said "If you are coming I will have it pulled off the lot". I told her that I would be there between 5 and 6pm. It took me 2 hours to drive there and made it there at 5:45pm. When I arrived a salesman asked if the could help me and I told him that I was looking for Kayla and he informed me that she was located at a different lot but wondered what I was looking for. I had seen the Avalanche getting washed in the back and told him that was what I was here to look at. He told me that he just sold it. I will never deal with them again. You don't make promises and not keep them.
markspj6/04/2013 07:20:31 PM
3.6
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Brian Johnson
I bought a used Camry here, after doing a lot of research, on both the dealer and the actual car. After test driving, I decided to buy it. During the negotiating process, they asked me THREE times if I wanted an alarm system installed for $800. I kept telling them no. So I finally get the car, but they only gave me the sub-key. I didn't notice until I got home that I had no other keys, or remote, in the package. Returned next day, and was told that there were no other keys, or remote. That seemed a bit odd to me, as the previous owner had kept the car in pristine condition, that there were no master keys (the car is supposed to have two) or remote. They told me, "it happens." So I went and got two copies made of the key I did have. I found out later that if I tried to open my trunk with the sub-key they gave me, the alarm went off! The alarm I declined paying $800 extra for. It was already installed, it had been installed by the previous owner. I had to go back to the dealer to get a remote, since I could not find one online, because I did not know what series alarm system I had, and didn't know how to work it. It was armed, and I had no way of resetting it, and no way to get in the trunk from outside the car. Every time I went back to the dealer, they insisted I had to contact the salesman, but he had given me a phone number that was a disconnect, and was located down the street. Both times I went up there, I had to wait until they contacted him, then was told he was busy, so then I could state my needs. I just wanted a simple answer both times: 1. Was there another key or remote? and 2. How do I work the alarm system (which I was told it did not have, and declined paying $800 extra for) I ended up having to pay over $100 for a remote (and to get it programmed) for an alarm system I did not want, just so I could disarm it and get into my trunk. The whole thing left me feeling like I was being lied to: that they were trying to get me to pay $800 for an alarm (that was already installed), and when I declined, they kept the remote. The guy in parts was really nice and helpful, but the service managers were just short of being outright rude. ------------------------------------------- Update: I received a call from Brian Johnson, the Used Car Manager, who listened to my concerns, apologized, and offered me another master key and another remote, free. He stated that his purpose was to make sure that all customers are satisfied. I was impressed by the follow-up and by his offer to make things right. So I am upgrading my review. If you are in the market for a used car, they do have good quality cars, and if you have a problem, contact Brian Johnson, the Used Car Manager, and he will take care of it.
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This image is a stock photo and is not an exact representation of any vehicle offered for sale. Advertised vehicles of this model may have styling, trim levels, colors and optional equipment that differ from the stock photo.
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