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Toyota of Olympia

2225 CARRIAGE DRIVE SWOlympia, WA 98502-1018
1-888-845-01571-888-845-0157
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Services and Amenities

  • Factory Authorized Service Center
  • Parts & Accessories
  • Business Center
  • Comfortable Waiting Area
  • Delivery Options

Why You Should Buy a New Car From Us

Welcome to Toyota of Olympia, located in the Olympia Auto Mall. We would like to thank you for considering us for the purchase of your next new or pre-owned vehicle. It i ... Read more
Welcome to Toyota of Olympia, located in the Olympia Auto Mall. We would like to thank you for considering us for the purchase of your next new or pre-owned vehicle. It is our goal to provide you with an excellent purchase and ownership experience. Dedicated to serving all your automotive needs. For us, "customer service" means making your car buying experience as easy and enjoyable as possible. You'll find a number of ways that we make customer service the basis of buying and owning a car from our dealership.

Why You Should Buy a Used Car From Us

We have a Special Finance Department. Apply at ToyotaOfOlympia.com or call one of our finance specialists today. Welcome to Toyota of Olympia, located in the Olympia Au ... Read more
We have a Special Finance Department. Apply at ToyotaOfOlympia.com or call one of our finance specialists today. Welcome to Toyota of Olympia, located in the Olympia Auto Mall. We would like to thank you for considering us for the purchase of your next new or pre-owned vehicle. It is our goal to provide you with an excellent purchase and ownership experience. Dedicated to serving all your automotive needs. For us, "customer service" means making your car buying experience as easy and enjoyable as possible. You'll find a number of ways that we make customer service the basis of buying and owning a car from our dealership.

Languages Spoken

  • Español
  • 한국어
  • Русский
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A certified pre-owned car has passed a strict inspection by the original manufacturer and is backed by an extended warranty.
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Dealer Ratings

24-Month Overall Rating
  • 2.7
    Customer Service
  • 4.0
    Quality Of Work
  • 3.3
    Friendliness
  • 2.0
    Overall Experience
  • 3.3
    Price

Dealership Reviews

1 - 5 of 35 
AdamPeaslee8/24/2013 02:20:28 PM
2.5
Overall Rating
Customer Service
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:No
Who Helped Me:Kayla Gillen
I was looking at a used Chevy Avalanche. I had been looking for months when this one showed up. I contacted Kayla who said "If you are coming I will have it pulled off the lot". I told her that I would be there between 5 and 6pm. It took me 2 hours to drive there and made it there at 5:45pm. When I arrived a salesman asked if the could help me and I told him that I was looking for Kayla and he informed me that she was located at a different lot but wondered what I was looking for. I had seen the Avalanche getting washed in the back and told him that was what I was here to look at. He told me that he just sold it. I will never deal with them again. You don't make promises and not keep them.
markspj6/04/2013 07:20:31 PM
3.6
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Brian Johnson
I bought a used Camry here, after doing a lot of research, on both the dealer and the actual car. After test driving, I decided to buy it. During the negotiating process, they asked me THREE times if I wanted an alarm system installed for $800. I kept telling them no. So I finally get the car, but they only gave me the sub-key. I didn't notice until I got home that I had no other keys, or remote, in the package. Returned next day, and was told that there were no other keys, or remote. That seemed a bit odd to me, as the previous owner had kept the car in pristine condition, that there were no master keys (the car is supposed to have two) or remote. They told me, "it happens." So I went and got two copies made of the key I did have. I found out later that if I tried to open my trunk with the sub-key they gave me, the alarm went off! The alarm I declined paying $800 extra for. It was already installed, it had been installed by the previous owner. I had to go back to the dealer to get a remote, since I could not find one online, because I did not know what series alarm system I had, and didn't know how to work it. It was armed, and I had no way of resetting it, and no way to get in the trunk from outside the car. Every time I went back to the dealer, they insisted I had to contact the salesman, but he had given me a phone number that was a disconnect, and was located down the street. Both times I went up there, I had to wait until they contacted him, then was told he was busy, so then I could state my needs. I just wanted a simple answer both times: 1. Was there another key or remote? and 2. How do I work the alarm system (which I was told it did not have, and declined paying $800 extra for) I ended up having to pay over $100 for a remote (and to get it programmed) for an alarm system I did not want, just so I could disarm it and get into my trunk. The whole thing left me feeling like I was being lied to: that they were trying to get me to pay $800 for an alarm (that was already installed), and when I declined, they kept the remote. The guy in parts was really nice and helpful, but the service managers were just short of being outright rude. ------------------------------------------- Update: I received a call from Brian Johnson, the Used Car Manager, who listened to my concerns, apologized, and offered me another master key and another remote, free. He stated that his purpose was to make sure that all customers are satisfied. I was impressed by the follow-up and by his offer to make things right. So I am upgrading my review. If you are in the market for a used car, they do have good quality cars, and if you have a problem, contact Brian Johnson, the Used Car Manager, and he will take care of it.
aduckzoner4/02/2013 01:22:37 PM
2.8
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:Fred
This Dealer has a sub-par service facility that is not properly sized for the volume of customers they experience. A recent express oil-change/routine inspection took four hours. If you intend to wait for your vehicle it is like visiting a dealer of yore where you wait in cramped quarters, wander the showroom -grounds, or take a hike. Unpleasant enough experience that I don't want to repeat, even if must drive to Tacoma or Chehalis. I'm told a new service facility is in the works. Let's hope it ultimately measures up to many other, better Toyota service experiences that I have had with dealers in Oregon and Virginia.
2012Fj11/07/2012 10:39:33 PM
2.6
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:No
Who Helped Me:Brian piper
This is your typical stealership that will say anything to sell you a car. They played the waiting game with me so I was there for hours longer than I should have been. They do this to get you mentally invested i it to make it harder for you to leave without buying a vehicle. The finance guys try everything in the book to get you to buy an extended warranty, protectants, etc. They try to make you feel like an idiot for not financing an extended warranty that doesnt even begin until the factory warranty ends. When that doesnt work they try to lay a guilt trip on you. It reminded me of that scene in the movie Fargo. The whole thing was insulting. If you really want an extended warranty, there are dealerships in other states that will sell you the same warranty for less than half the price that these guys are asking. A quick google search will save you a ton of money. To be fair, none of this is unique to this dealership. Its all pretty standard when buying a new car. I probably wouldnt have bothered to rate this dealer except i have a cosmetic part on my vehicle that came damaged and they refused to replace it. Probably a $20 part. I just went to a different dealer to have my problems fixed. No arguing or begging was required. Why is that? Probably because they want to be the next dealer to have an opportunity to try and sell me an extended warranty......
grampam3x9/21/2012 09:53:57 PM
2.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:No
Who Helped Me:Waiting for D. Manager
Recently purchased a used vehicle and didn't even drive 60 mi until the check engine light came on. There's certain things that dealerships are supposed to check before sending the auto out. After 2 tries, I finally got the "work done" list but never what they checked. My salesman was good but not available. I called service to have them check the light and had to get forceful saying yes, it's a used vehicle but I didn't even get 60 miles before this came on. There's just certain times the dealer should offer to at least look at it if only for their reputation. I had to insist and say I am not paying for this check. Took well over an hour to get "it's the o2 sensor. Well over an hour. I've since been told they know the problem in minutes. I was told by service, the part will be ordered and taken care of. OK, great. I went 1 week, heard nothing. Sent a text to my salesman and he wasn't aware of but went forward with this. I now have a recorded voice mail and text message saying the GM was ordering the part and going to fix for me. Now it's over 2 weeks later and I've heard nothing except "fax me your insurance coverage please" just this week. My response. "Sure when I get my service appointment scheduled!" I said 2 weeks to order an o2 sensor, NOT unless it was from Japan. Still nothing. This week I learned a friend, a shop teacher has been arguing with them for two years over something they say is not happening. He's gone to video taping his starts to prove the problem. For me, I would never again deal with Toyota of Olympia. Their customer service stinks. If you can't expect someone to follow through what is left in voice message and text to help their customer, a minor fix, then NOT interested. And no, I'm not faxing the insurance papers. The lender has them.
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This image is a stock photo and is not an exact representation of any vehicle offered for sale. Advertised vehicles of this model may have styling, trim levels, colors and optional equipment that differ from the stock photo.
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