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Rainier Dodge

2550 Carriage LoopOlympia, WA 98502
1-844-248-69661-844-248-6966
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Services and Amenities

  • Service Centers
  • Factory Authorized Service Center
  • Loaner Cars
  • Parts & Accessories
  • Courtesy Shuttle
  • Internet Access
  • Handicapped Accessible
  • Comfortable Waiting Area
  • Delivery Options
  • Diesel
View all services and amenities

Why You Should Buy a New Car From Us

Rainier Dodge's mission statement Rainier Dodge is "A Dealer FOR the People"" and we believe EVERYONE deserves to drive a nicer, newer car! Our staff is dedicated to sat ... Read more
Rainier Dodge's mission statement Rainier Dodge is "A Dealer FOR the People"" and we believe EVERYONE deserves to drive a nicer, newer car! Our staff is dedicated to satisfying that statement by using our best expertise, tools and ability. Whether it is your need for a new car, used car or service and parts, we will be able to help.

Why You Should Buy a Used Car From Us

Rainier Dodge's mission statement Rainier Dodge is "A Dealer FOR the People"" and we believe EVERYONE deserves to drive a nicer, newer car! Our staff is dedicated to sat ... Read more
Rainier Dodge's mission statement Rainier Dodge is "A Dealer FOR the People"" and we believe EVERYONE deserves to drive a nicer, newer car! Our staff is dedicated to satisfying that statement by using our best expertise, tools and ability. Whether it is your need for a new car, used car or service and parts, we will be able to help.
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Dealer Ratings

24-Month Overall Rating
  • 1.4
    Customer Service
  • 1.0
    Quality Of Work
  • 1.4
    Friendliness
  • 1.0
    Overall Experience
  • 1.0
    Price

Dealership Reviews

1 - 5 of 16 
bofsthus3/17/2014 07:19:37 PM
1.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:Service
Do not use their Service Department. I have a 2006 Dodge Durango. It was acting strange poor mileage etc. I drop it off and get a call. They said I needed Software update, Injector/Throttle Body Cleaning, Spark plugs, Tranny Service, Coolant Flush, Brake lines Flushed, and some Broken Exhaust bolts replaced. 1622.00 Later and 2 days without my truck. I drove it off the lot and didn’t get 10miles when the engine light came on and the Lurching it was doing was still there!!! I did some research and found that the EGR Valve was the issue. 40.00 and 1 hour of my time and it was fixed. The Truck runs like a dream now!!!! So Don’t Trust this dealership! I put my trust in them and I got taken. I feel like I was robbed. All I got was a sorry. I took it to the dealer thinking I could trust them. What I don’t understand is I’m not a Mechanic and I solved the issue myself with 40.00. And the people that work on these cars every day couldn’t even after they stole 1622.00 from me. I will not deny that some of the things they did were needed but come on! They saw me coming. The GM wouldn’t even respond to my Email.
AmySpall341/31/2014 02:23:35 PM
1.0
Overall Rating
Customer Service
Friendliness
Overall Experience
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:Casey Johnson
So I purchased a truck from Rainer Dodge three years ago and had custom heated seats installed. Something, I am not sure what occurred with my husband and his friend while buying an additional car. From the jest of it, upset expectations and false hope. Blah Blah Blah. My husband received a very nice letter from Gene Johnson apologizing for the incident. Done right? Not even close, after years of receiving letters and phone calls from Casey Johnson ( the wonderful Mr. Gene's son) my seats stopped working after a friend vacuumed my truck. o on Tuesday this week an appointment was made, the seats were after market and an interesting install according to the wonderful mechanic that installed them. Today, which is Friday I received a phone call from service stating they would not service my truck and to contact management. I called in and after a bit of run around and a second phone call I was able to speak with Casey Johnson. He informed me that he would not service my truck or do any business with my family. This was most confusing after receiving at least monthly requests for business and a letter requesting my husbands Challenger with the included offer of a steak dinner to do business again. It seemed to me that the events of the past were water under the bridge considering the numerous mailings and phone calls. I just wanted my seats fixed, I was in a bad accident and it is agony to drive without heat. Not to mention my husband, a combat wounded veteran of the armed forces recently had his spine fused and sustained a cord injury as a result. With numerous trips to the Seattle VA, heat for the trip is a must. Yeah I could drive his Challenger and I have, however my beast makes me feel safe and is far easier for him to get in. I thought about the mailings, phone calls and letter from Gene and decided to call back and speak with him. Gene that is, I had waited with my info on the books all week and did not understand why I was not contacted earlier in the week if there was in fact an issue. I spoke with the receptionist Josie and asked for Gene Johnson, I was transferred back to Casey who pretended to be his father. Really!? I had to simply hang up. How pathetic. We had referred numerous friends and family members to purchase vehicles from Rainer Dodge, not cheap ones either. My friend bought two Chargers from them and had expensive amenities added. Another purchased two vehicles with cash outright, the third a Charger. Love for Mopar is contagious. I had continued to refer people their way. I was happy with my truck and believe in giving credit where credit is due. I cannot even recall the number of random dudes that admired my truck and asked where they could get one like it. I have no choice but to stop that today, I am appalled at Casey's behavior and I feel bad for his father. I had nothing to do with whatever went down, didn't even truly know what happened. If it was anything like the sorry impersonation that Casey did of his father today and the attached phone games and antics I now understand my husbands anger. I used to be that voice saying, we bought a lot from Rainer Dodge and let's give them another chance. WOW, not sure what else to say.
1angryrichard8/12/2013 07:32:19 PM
1.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:service clerk
in 2012 took my truck in for a/c repair. was told by gillis dodge in Shelton that evaporator was bad. after talking to a friend about gillis ,decided to take it to rainier. told them to replace broken door also since they had to pull dash out to get to evap coil. they called and said I had a bad compressor also. i authorized the repair. but the first compressor the installed was bad and had to be replaced. had no need for a/c for many months. summer gets here and go on vacation to glacier national park.as soon as we get over to eastern wa turned on a/c and nothing happens. temp in 90s and no a/c. stopped and purchased 134 kit and added .lasted less than 2 days. returned to dealer upon return and told it had a leak at the compressor, but they didn't have the parts (o rings) and to return in 2 days. returned they repaired it no charge. we went to moses lake for family reunion the following week. SUPPRISE NO A/C. returned again to rainier dodge. and told evacuator coil was leaking. was told they never replaced evap coil because problem was compressor. i told them I would not have had the door repaired if had known they were not changing the coil, but I was never told. but there was no reference to the evap coil on the original work order. I just wish you had a rating below zero
tamiayres348/04/2013 10:45:26 PM
1.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:FRANK IN SERVICE
WE BEGAN OUR RELATIONSHIP WITH THIS DEALERSHIP BY LEAVING OUR 2000 DODGE DAKOTA TRUCK HERE WHILE WE WERE ON VACATION. THEY CALLED TO TELL US THAT OUR TRUCK NEEDED A NEW TRANSMISSION. WHEN WE RETURNED FROM VACATION TO PICK UP THE TRUCK, WE DECIDED TO BUY A NEW ONE AND KEEP OUR OLD ONE FOR OUR DAUGHTER. FIRST THE DODGE DAKOTA, DID NOT NEED A NEW TRANSMISSION AS WE WERE TOLD BUT WHEN WE FOUND THIS OUT, WE HAD ALREADY BOUGHT A USED 2005 DODGE RAM 1500. WE NOTICED SOME NOISES IN THE REAR END AND THE DEALERSHIP TOLD US THEY WOULD HAVE THEIR SERVICE DEPT DO A FULL INSPECTION OF THE TRUCK IF WE BOUGHT IT. THEIR SERVICE DEPARTMENT HAD COME UP WITH SOME THINGS TO FIX SO WE RETURNED A FEW DAYS LATER TO HAVE THE TRUCK SERVICED. THEY HAD TRIED TO SELL US A WARRANTY BUT WE HAD AT FIRST DECLINED THEN ANOTHER PERSON TALKED US INTO BUYING THE WARRENTY, WHICH I BELIEVE IS DUE TO THEM KNOWING THIS TRUCK HAS MAJOR ISSUES. AFTER HAVING THIS TRUCK IN THEIR SHOP 3 DIFFERENT TIMES FOR NOISES THAT THEY COULD NOT FIGURE OUT, WE BROUGHT IT OVER THE PASSES. ON OUR WAY BACK IT MADE A WHINING NOISE ALL THE WAY HOME AND WE HAD A TOW TRUCK TOW IT TO THEM THE NEXT DAY. THEY HAD THE TRUCK FOR 6 DAYS WHEN WE GOT IT BACK IT HAD ANOTHER ISSUE IN THE FRONT END THAT THEY WOULD OF NOTICED IF THEIR SERVICE TECHNICIAN HAD OF TEST DROVE THE TRUCK AFTER DOING THE WORK BUT THEY DIDNT. THERE IS NO COMMUNICATION AT THIS DEALERSHIP, I HAD TO KEEP CALLING THEM FOR AN UPDATE DAY AFTER DAY WITH NO ANSWERS OR MUCH OF AN UPDATE. WHEN WE REALIZED THEIR WAS AN UNRESOLVED ISSUE WE TOOK THE TRUCK TO A DIFFERENT DODGE DEALERSHIP FOR REPAIR. I BELIEVE THIS DEALERSHIP IS CROOKED AND THAT THEY KNEW THERE WAS SOMETHING WRONG WITH THE TRUCK WHEN THEY SOLD IT TO US. FIGURED IF THEY SOLD US A WARRANTY THEY WOULD BE IN THE CLEAR. THE LACK OF CUSTOMER SERVICE AND THE SERVICE DEPARTMENT DOES NOT KNOW WHAT THEY ARE DOING.
vanderk7/21/2013 09:36:40 PM
1.8
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:Aaron Tolliver
Took our Dodge Sprinter RV there to check and fix "check engine" light that stayed on. Tried a couple of things. Didn't work. So had to do the "expensive thing" (injector)... $3600 later we picked the vehicle up. Engine light came back on a few miles out. 5 miles down the road it STALLED while driving on the freeway. (It had never stalled on us before.) Expensive; they didn't fix the problem; now it stalls. I will not entrust my vehicle to them again. >S
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