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Gus Johnson Ford

8300 E SPRAGUE AVESPOKANE, WA 99212-2916
1-877-754-21141-877-754-2114

Why You Should Buy a New Car From Us

Gus Johnson Ford Earns his Third Presidents Award- "Earning this award for the third time is a reflection of our entire staffs commitment to delivering the best customer ... Read more
Gus Johnson Ford Earns his Third Presidents Award- "Earning this award for the third time is a reflection of our entire staffs commitment to delivering the best customer experience possible" says Gus Johnson. "I couldnt be more proud to receive this award"

Why You Should Buy a Used Car From Us

Gus Johnson Ford Earns his Third Presidents Award- "Earning this award for the third time is a reflection of our entire staffs commitment to delivering the best customer ... Read more
Gus Johnson Ford Earns his Third Presidents Award- "Earning this award for the third time is a reflection of our entire staffs commitment to delivering the best customer experience possible" says Gus Johnson. "I couldnt be more proud to receive this award"

Dealer Disclaimer

Documentary service fee in an amount up to $150 may be added to the advertised price.
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These Participating Dealers accept the Kelley Blue BookSM Instant Cash Offer which is a free actual offer based on your specific car's condition and features. Once the Dealer inspects your vehicle to verify the information and confirm the condition of your car, you decide if you want to walk away with cash, use the Offer toward the purchase of another vehicle, or do nothing at all.
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Dealer Ratings

24-Month Overall Rating
  • 4.7
    Customer Service
  • 4.7
    Quality Of Work
  • 4.7
    Friendliness
  • 4.7
    Overall Experience
  • 4.3
    Price

Dealership Reviews

1 - 5 of 83 
Natalie S.11/04/2015 11:40:39 PM
1.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:No
Who Helped Me:Gus Johnson
Gus Johnson Ford is not a dealership from which you want to be purchasing your vehicle – the owner and employees of this dealership are dishonest and do not care in the least about their customers. My daughter is asthmatic and cannot tolerate cigarette smoke, so when looking for a vehicle I make sure that it is non – smoking. After test driving a 2013 Ford Edge I noticed that it had a strong odor in the vehicle, but the salesman assured me that this was just the scent of cleaning solution (that would air out) and that the vehicle had never been smoked in. Since my current car keeps breaking down I decided to purchase this vehicle, against by better judgment. After a couple days, the car sure did air out, leaving only the smell of tobacco behind. Furthermore, my daughter had an asthma attack after spending about 20 minutes in the car, making this vehicle useless to me. After contacting Gus Johnson Ford about this issue they offered me to detail and clean the car interior, which did absolutely nothing about the smell. Then they offered to exchange the Edge for a similar “non-smoking” vehicle, however all except one that they showed me also stank of tobacco. Finally they showed me one Edge (a former Enterprise rental) that was odor free, but then demanded that I pay an additional $6000 since this Edge had 4000 less miles on it, which is laughable since you could drive a rental car that many miles in only a few days (for the cost of $500 or less). Furthermore, I noticed that another Edge that was parked next to one that they showed me had a damaged exterior and when I asked the why Gus Johnson Ford had damaged cars on their lot, the salesman replied that this car was from an insurance auto auction and that they still needed to fix it. So chances are that you will receive a formerly wrecked vehicle if you purchase a used car from Gus Johnson Ford. Given the blatant dishonesty and the utterly reprehensible behavior of the sales staff, it would not be surprising at all if Gus Johnson Ford would sell you a vehicle with other defects that will end up costing you thousands of dollars extra to fix in the long run or could even endanger the life of you family. One final thing that I would like to add is that when I told one of the salesmen that I would post a negative review online about my experience at Gus Johnson Ford, he just laughed and replied that for every bad review that they receive, Gus Johnson Ford will have ten friends or family post fake five star reviews. In hindsight, it is quite obvious that the positive reviews of Gus Johnson Ford have been written by paid shills since most of them are very brief and lack detail or mention specific employees by name, who were probably the ones that actually wrote those reviews. As another reviewer stated, there should be negative five star rating option available specifically for Gus Johnson Ford.
AG10/06/2015 04:34:06 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
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Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Scott, Shannon
I've never bought a new car and both of our vehicles broke down the same week. Needless to say I needed something immediately. I was looking at leasing and was referred to Scott and Shannon. Quick and painless. Hit my target payment and down so I was in a new car the next day. Scott even took the time to go through EVERY option on my new car and help me set everything up and answer my questions. Thank you so much!
fritzrt48/17/2015 03:35:39 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Dan Burns
Saw the car advertised on line and decided to set up a test drive. Came in drove it, bought it, love it. Sale Rep was very friendly and extremely knowledgeable. This was a fast, no hassle deal.
GaryW8/16/2015 11:08:44 AM
5.0
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Quality Of Work
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Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:Yes
Who Helped Me:Keith, Scott and Shannon.
Best dealership in the area! Friendly service people, sales staff are excellent too. I would not go anywhere else for a vehicle. Gus Johnson is the premier dealership for supporting the local community and for fast friendly expert service!
Eroal8/05/2015 11:46:21 AM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:Yes
Who Helped Me:I cant remember
I have had nothing but great visits every team member has been helpful and kind. When I dropped off the car they remembered to wash it and did a check of all the systems for our road trip. All at a great price.
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Gus Johnson Ford : SPOKANE, WA 99212-2916 Car Dealership, and Auto Financing - Autotrader