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KIA of South Austin

5306 IH 35 SOUTHAUSTIN, TX 78745
1-844-800-59891-844-800-5989
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Services and Amenities

  • Service Centers
  • Factory Authorized Service Center
  • Parts & Accessories
  • Courtesy Shuttle
  • Detailing
  • Internet Access
  • Handicapped Accessible
  • Comfortable Waiting Area
  • Concierge
  • Delivery Options
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Why You Should Buy a New Car From Us

New & Used Car Sales, Parts & Service at Kia of South Austin - A Premier Car Dealership. There are numerous reasons why drivers choose Kia of South Austin. Our team of ... Read more
New & Used Car Sales, Parts & Service at Kia of South Austin - A Premier Car Dealership. There are numerous reasons why drivers choose Kia of South Austin. Our team of sales advisors, service technicians, and financing experts are trained with one focus in mind addressing each of your needs with the utmost respect, care, and attention to detail. Kia of South Austin truly has every one of your automotive needs covered. The only question left now is how we can best serve you.

Why You Should Buy a Used Car From Us

New & Used Car Sales, Parts & Service at Kia of South Austin - A Premier Car Dealership. There are numerous reasons why drivers choose Kia of South Austin. Our team of ... Read more
New & Used Car Sales, Parts & Service at Kia of South Austin - A Premier Car Dealership. There are numerous reasons why drivers choose Kia of South Austin. Our team of sales advisors, service technicians, and financing experts are trained with one focus in mind addressing each of your needs with the utmost respect, care, and attention to detail. Kia of South Austin truly has every one of your automotive needs covered. The only question left now is how we can best serve you.

Languages Spoken

  • Español

Dealer Disclaimer

Sales Tax, Title, License Fee, Registration Fee, Dealer ads, Finance Charges, Emission Testing Fees and Compliance Fees are additional to the advertised price. Must quali ... Read more
Sales Tax, Title, License Fee, Registration Fee, Dealer ads, Finance Charges, Emission Testing Fees and Compliance Fees are additional to the advertised price. Must qualify for availble incentives. Online price may not include CPO fees or ads, if applicable. See dealer for details.
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Dealer Ratings

24-Month Overall Rating
  • 3.7
    Customer Service
  • 3.9
    Quality Of Work
  • 4.0
    Friendliness
  • 3.7
    Overall Experience
  • 4.0
    Price

Dealership Reviews

1 - 5 of 106 
ex8/11/2014 08:43:01 AM
1.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:No
Who Helped Me:JD, and "Anthony" (I think that was his name.)
I have been looking to purchase a used van for a few weeks and have done a lot of research. I used the USAA Car Buying service to find my next ride.... this place was listed, and after several back and forth emails and being told by JD to come in and let's make a deal, I drove the 2 hours to see what we could do.... What a MISTAKE!! When I arrived, JD was (conveniently) making a delivery, so after waiting about 10 minutes, Anthony came to help. He informed me that he would "Take good care of me" and that he was their "Top Salesman" (he did have several plaques on the wall in his cubicle to back that claim.) We went for a test drive -- No problem. It wasn't until we returned that the REAL problems began.... I'd asked about seeing another vehicle -- we never got to that, because things got ugly quick! After my vehicle was appraised with an extremely low offer, I presented Anthony with my documentation showing it's book value. He then brought that upstairs to their (OPEN) area where I guess employees do their "negotiations" for potential customers.... that's when it ALL fell apart! I kept hearing things like "She xxxxx" this and "xxxxx" that. I even heard a female employee, unrelated to my transaction, who was clearly wearing shoes not appropriate for her line of work, say loudly, "I xxxxx hate these stairs!" as she stumbled down them. I told Anthony that we were finished and that I'd like my keys back. He went back upstairs for MORE cursing, ( "She just wants her xxxxx keys back" and "She xxxxx" this.) Next thing I know, a guy who claims to be the manager, (I didn't catch his name because at this point, I didn't care,) comes downstairs asking how he can help. I told him that was the most unprofessional dealership I'd ever been to and that I'd like my keys back. He didn't want to hand them over , and instead wanted to have a conversation, but I was FINISHED, so I grabbed my keys and began walking out. When I told him I could hear their conversations upstairs along with all of the cursing, he claimed that he wasn't a part of it and didn't know anything... even though he'd just walked downstairs! Regardless, as the "Manager" he's responsible for the behavior and conduct of his employees, and I doubt very seriously that he's "unaware" of their behavior and use of profanity. I drove 2 hours (ONE WAY!) because they had a vehicle I was interested in and I was assured that I'd be taken care of.... NOT the case!! Those people are representing a large car maker who has a good reputation. I expected MUCH better. I will NEVER set foot there again, and I will be SURE to let USAA know how a business they are referring their customers to treats people. *** The ONLY reason they got 1 star is because I HAD to check at least 1 to proceed! (they certainly do NOT deserve it!)
lynnsoucy8/06/2014 10:59:32 PM
1.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:No
Who Helped Me:JD Juarez
The salesman was rude and pushy. I accidentally left my drivers license, emailed JD to drop it in the mail. He emailed me and said it wasn't his fault that I left it there. I had to drive 45 minutes each way to pick it up.
parhampa6/30/2014 04:01:14 PM
1.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:No
Who Helped Me:Jeremy Robson
After emailing, calling for over 3 weeks the Kia South Point finance department still has not processed my application to purchase one of their cars. I finally gave up and went to Round Rock Kia. The finance person at Round Rock was very helpful and has gone out of his way to assist me in my purchase.
vincentf5/10/2014 01:56:49 PM
2.0
Overall Rating
Customer Service
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:No
Who Helped Me:Ben Boyle
We have bought 4 Kia's from this dealership. Shawn Hamze was always fantastic. However, in purchasing my 2014 Optima, Shawn wasn't available so BEN BOYLE closed the deal. My hobby has always been working on my own cars and today I wanted to change my own oil. Imagine my surprise when I went to change my oil today and there is not only NO jack included with the car but also NO SPARE TIRE???? This model comes with a "repair kit" with instructions that, if you get a flat tire, use the repair kit. If that doesn't work, call the Kia dealership and they will send someone out! What if I am in the middle of the desert or in the Idaho mountains? I would be waiting for hours! This is a safety issue that any buyer can't put a spare tire on and continue on their way. Other objections are that of course Ben Boyle didn't tell me there isn't a spare tire - leaving me totally vulnerable. And, I can only buy a spare tire and jack for $250!!!! Ben didn't care. Both said this is now a "trend" with automobile sales to save money and for weight of the veheicle. Something as important as a spare tire and jack? We are phoning other dealerships. So far, Nissan and Mazda both provide spare tires in ALL of their cars. Because they didn't notify us when we purchased the car (which is called honesty and safety) and because we have to spend another $250 for something that should have been included and as much as we like Shawn Hamze, we will not buy a vehicle at Southpoint Kia again. And we will stop recommending them to other people.
donnameche543/03/2014 12:54:35 PM
1.4
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:No
Who Helped Me:Chuy
Worked with them to get my daughter into a new car. First they tried to sell it to her for $3000 over the fair market value. I had to get on the phone to negotiate it down to where it should be. Both the sales rep, Chuy, and the Financial Department were very deceitful in their dealings with us. I was to co-sign for my daughter on this car. Although they never told us this, they knew my daughter's credit was not as good as mine, so they put me as as primary applicant instead of co-applicant to get the loan. Even though I questioned how the paperwork seemed to have me as primary, they assured me it was just an oversight when their girl typed it up for them and that it would be fine to sign as is. So I did. Turns out - it was NOT an oversight - it was their deceitful bait & switch tactics to get the car sold. We didn't find out until the loan payments came in. I just talked to the bank and they did indeed pull a fast one. I suggest that no one EVER deal with this Kia dealership. Kia won't do anything about it because they claim their dealerships are independently owned. Horrible customer service on the part of Kia as a whole. STAY AWAY FROM SOUTH POINT KIA IN SAN MARCOS
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