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Goldstein Buick GMC

1671 Central Avenue Albany, NY 12205
1-844-448-44011-844-448-4401

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Dealer Ratings

24-Month Overall Rating
  • 4.8
    Customer Service
  • 4.6
    Quality Of Work
  • 4.8
    Friendliness
  • 4.8
    Overall Experience
  • 4.4
    Price

Dealership Reviews

1 - 5 of 45 
Ralph Canyon SLT3/13/2017 09:21:44 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Seth and Eli, Angel and Glen(Sales Managers), Both Dan and Mark in finance
I live about 110 miles away, found the exact truck I wanted online, picked up the phone and talked to Seth, (Internet sales), two calls later we agreed on a price. I drove out to finalize the purchase. I was greeted at the door by Eli, who was assigned to work with me. All verbal agreements were honored and I added a dealer installed option at the time of purchase. I met many staff members at that time, received a follow up call two days later by a lady to inquire if I was happy so far in the process. When I took delivery later in the week, Eli had come in on his day off to deliver the vehicle. Overall, I would say that these guys were great.
Karen3/13/2017 11:06:36 AM
3.6
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Ernie, Josh, Mark, Kyrek
I'm glade I knew what I wanted. Just needed to test drive and see if yes this is what I want. I got the new sales man (KYREK)! Did not show or tell me all the whistles and bells of the car. The process to haggle over the car same as all dealerships. Lets go back and forth over the price. But thankfully Ernie (Sales Manager) made the process fun. I had no problem with the dealership but, you need to train your salesmen better. I had my insurance company fax over new insurance cards. Went back to dealership to get my original plates put on new car and temporary registration. Now the salesman knew this. But as I'm driving up to the dealership, I see him walking down Central Ave. He handed off the rest of the deal to some one else. Now, the person he asked to help was very nice but had no clue to where everything was. Found the plates, but not the insurance cards. Asked to speak with a manger after half an hour. Josh knew the card came in because he had handed them to sales guy (Kyrek) and told him customer will be by today to pick these up and to switch the plates and anything else that needed to be done. He was the one to finally find them. Then had to wait for registration to be reprinted. By the time I got everything, an hour had gone by. Next time IF I go there, I will ask for an experienced sales person.
Thomas2/03/2017 09:05:44 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Adam Rosenbaum, Cecil
Adam was very professional in helping me and my family find the vehicles we were looking for. His patience in allowing me to test drive multiple vehicles, and take my time deciding, made the car buying experience much more comfortable. When Adam was busy, Cecil was there to step in and help out. We are very happy with our purchase.
Peter 11/29/2016 10:22:05 AM
4.6
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Fritz Pierre
Good pricing for this used low-mileage vehicle. Price reduced and add-on requests accommodated. Trade-in offer was too low. Sales staff was very friendly and helpful. First-time sale for Fritz Pierre.
Amieb11/13/2016 08:59:07 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Jace, Kevin
Jace made buying my 2014 Dodge easy! He understood my needs, helped to make the car buying process so easy! I would recommend anyone work with Jace!
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This image is a stock photo and is not an exact representation of any vehicle offered for sale. Advertised vehicles of this model may have styling, trim levels, colors and optional equipment that differ from the stock photo.
Goldstein Buick GMC : Albany, NY 12205 Car Dealership, and Auto Financing - Autotrader