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Lexus of Albuquerque

4821 Pan American Freeway NEAlbuquerque, NM 87109
1-866-605-91461-866-605-9146
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Services and Amenities

  • Service Centers
  • Factory Authorized Service Center
  • Rental Cars
  • Parts & Accessories
  • Courtesy Shuttle
  • Detailing
  • Internet Access
  • Handicapped Accessible
  • Comfortable Waiting Area
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Why You Should Buy a New Car From Us

Lexus of Albuquerque has some of the finest pre-owned inventory in town. We only keep the best conditioned vehicles on our pre-owned lot so you can know if it's at Lexus ... Read more
Lexus of Albuquerque has some of the finest pre-owned inventory in town. We only keep the best conditioned vehicles on our pre-owned lot so you can know if it's at Lexus of Albuquerque, it's a rare find. Our reputation for outstanding service is legendary, so give yourself a treat and come to Lexus of Albuquerque to experience what it should be like to buy a car. Our values are the best in town and so is our service. You owe it to yourself. Call us today at 866-605-9146!

Why You Should Buy a Used Car From Us

Lexus of Albuquerque has some of the finest pre-owned inventory in town. We only keep the best conditioned vehicles on our pre-owned lot so you can know if it's at Lexus ... Read more
Lexus of Albuquerque has some of the finest pre-owned inventory in town. We only keep the best conditioned vehicles on our pre-owned lot so you can know if it's at Lexus of Albuquerque, it's a rare find. Our reputation for outstanding service is legendary, so give yourself a treat and come to Lexus of Albuquerque to experience what it should be like to buy a car. Our values are the best in town and so is our service. You owe it to yourself. Call us today at 866-605-9146!

Languages Spoken

  • Español

Dealer Disclaimer

Price excludes applicable TT&L fees and dealership's documentation/title transfer fee of $388.15.
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A certified pre-owned car has passed a strict inspection by the original manufacturer and is backed by an extended warranty.
Some brands group models with similar body styles together. (Ex: BMW 3 Series or Mercedes-Benz C-Class)
Trim refers to both exterior and interior options that enchance a base model. (Ex: Ford Mustang GT or Honda Accord EX)
These dealers accept offers from our Trade-In Marketplace, which determines the value of your car and provides an instant, free offer. Offers are guaranteed as long as the car's condition and information are verified.
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Dealer Ratings

24-Month Overall Rating
  • 3.0
    Customer Service
  • 4.0
    Quality Of Work
  • 3.7
    Friendliness
  • 3.3
    Overall Experience
  • 4.3
    Price

Dealership Reviews

1 - 5 of 14 
jesse.constant10/31/2014 08:37:19 AM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me: Eric Diaz
My wife and I are extremely busy business people and were able to do much of the foot work on line and by phone. We were in and out with our new ES 350 Lexus in about an hour and a half. The deal we had was truly what was advertised and no hidden charges. We also went to Bell Lexus in Scottsdale, AZ, and they tried to match the deal but came in $1,000's over the Abq deal with lots of add-ons and hidden costs.
bigwave229/20/2014 02:20:23 AM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:Yes
Who Helped Me:Robert Estrada
Robert Estrada, Servicewriter was Extremely Professional. He provided a loaner car and kept me updated throughout the process. I am very pleased with the entire service team at Lexus of Abq! Pricing was fair and I will highly recommend.
Jhsturt10/30/2013 03:01:26 PM
1.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:No
Who Helped Me:Tom
This dealer is totally dishonest and unethical. Bought a new 2013 lexus ES300h. Dealer called later and said they had made a mistake in the paperwork and that I owed another $3000. I received a number of phone calls on this. Then took the car in to have the front license plate holder removed and the holes filled in. Called three days later and was told that the car was still at the body shop. Finally got another call from the owner Tom about the $3000. I asked about the car and was told that I could pick it up the next morning. When I was at the dealer I paid the extra $3000. Then got my car only to discover that they had done no work on it. They basically held my car hostage for a week just to get the $3000. I feel that their actions in this case were not only dishonest, but underhanded and very unethical. Unless you must just have a lexus and live in Albuquerque, stay away from this dealer.
dougespo6/25/2013 01:50:56 PM
2.8
Overall Rating
Customer Service
Quality Of Work
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:No
Who Helped Me:saleman name I don't remember. They are not to be trusted
All I will say, do not trust LEXUS OF ALBUQUERQUE. They will screw you. The first Lexus that wathe just an issue. This was my gmistake for trusting them. I should have known when 5 months after the sale. I was stranded in the NV desert with a flat and the wheel key was not the right one. They denied all responsibility. Cost me over $1000 and lost of several days vacation. I was not even in cell phone range. That began the nightmare. I've avoided Lexus service because the expense was mounting. I think they changed parts on this car . 3 months late wires hanging out of the dash. and breaks (and rotors) were usable for 5k miles, filters were all bad. Oil needed changing. Rubber pads on break peddle came off wile driving and I nearly had an accident. They painted over the chrome on the trunk. They must of re-painted it in a hurry. A year later I had to spend a good chunk of cash to fix that. xxx of the Earth. Thats Lexus of Albuquerque.
Lawliason5/13/2012 06:04:25 PM
1.0
Overall Rating
Customer Service
Overall Experience
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:No
Who Helped Me:Simon
Bought a preowned vehicle.. Took it in to have it looked over immediately post sale.. Was told it needed approx 4-5k worth of work done for leaks in steering, brakes, etc.. Had vehicle for less than two weeks. Most of which I was given a loaner... I wanted out of the deal.. They offered me almost 4 k less than what I paid for it just days before. Spread the word about this very real despicable part of their business model. Thomas ( owner) is from the wrong side of the tracks and I guess you can't erase that type of hardship.
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