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Charles Maund Toyota

8400 Research BoulevardAustin, TX 78758
1-866-476-71121-866-476-7112

Services and Amenities

  • Service Centers
  • Factory Authorized Service Center
  • Body Shop
  • Rental Cars
  • Parts & Accessories
  • Courtesy Shuttle
  • Internet Access
  • Handicapped Accessible
  • Comfortable Waiting Area
  • Children's Play Area
  • Delivery Options
View all services and amenities

Why You Should Buy a New Car From Us

Charles Maund, was Founded in 1957. We are the ONLY Family Owned Dealership. We don't just have used we carry New Toyota and Scions too. We truly are, "A DEALERSHIP YOU C ... Read more
Charles Maund, was Founded in 1957. We are the ONLY Family Owned Dealership. We don't just have used we carry New Toyota and Scions too. We truly are, "A DEALERSHIP YOU CAN TRUST". Call and ask for our Internet Sales Department to see if the new car you want is available! toll free 888-518-6739

Why You Should Buy a Used Car From Us

Charles Maund, was Founded in 1957. We are the ONLY Family Owned Dealership. We don't just have used we carry New Toyota and Scions too. We truly are, "A DEALERSHIP YOU C ... Read more
Charles Maund, was Founded in 1957. We are the ONLY Family Owned Dealership. We don't just have used we carry New Toyota and Scions too. We truly are, "A DEALERSHIP YOU CAN TRUST".

Languages Spoken

  • Español

Dealer Disclaimer

Sales Tax, Title, License Fee, Registration Fee, Dealer Documentary Fee, Finance Charges, Emission Testing Fees and Compliance Fees are additional to the advertised price ... Read more
Sales Tax, Title, License Fee, Registration Fee, Dealer Documentary Fee, Finance Charges, Emission Testing Fees and Compliance Fees are additional to the advertised price.
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  • 3 Cylinder
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  • Electric
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  • Rotary Engine

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Dealer Ratings

24-Month Overall Rating
  • 4.8
    Customer Service
  • 4.5
    Quality Of Work
  • 4.7
    Friendliness
  • 4.6
    Overall Experience
  • 4.5
    Price

Dealership Reviews

1 - 5 of 52 
Nikhil4/23/2015 09:17:29 AM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Sony Bala
This is my first time buyer. The Employees explains every this its a very good experience. The dealer reduces the prices too, They give me a good deal fro my 2015 Toyota corolla s premium
Chris4/11/2015 11:58:51 AM
1.2
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:No
Who Helped Me:Elmer Piche, Mark Lynch, Paygon
WORST CAR BUYING EXPERIENCE EVER !!! DO NOT BUY A CAR FROM THEM IF YOU DON'T WANT ALL THE HEADACHES . We purchased a used 2012 Toyota Camry from them In January. We decided to purchase this car because the sales guy told us the price is including 3 years warranty from the date we purchased and they would take care of all the minor dings on the car that we all agreed on. Once we signed the confirmation of purchasing and the satisfaction survey, the rep came back with a different story. He said he made a mistake that this car did not include the warranty and with a used car they would not be able to fix the dings as they will " lose money" . While we were ready to walk out the door, the sales manager stopped us and apologized that the sales rep is new and only worked there for 2 weeks. So he was willing to fix the dings that they previous agreed and provided us with a bumper to bumper warranty if we pay extra ( here comes the sales game). To make the story short , after spending more than 5 hours of them playing games, we took the car as we needed it right away. There was an final inspection paper that needed to be done by them and put in the car for warranty. The sales guy set an appointment with me to pick it up in the morning, I had to specially take time off to go to the dealership to pick it up. When I arrived, they left me wait for more than 30 mins. then the sales rep showed up saying after his checking, they are not finished with the paperwork yet. So he handed me a " blank form" for me to sign saying I agreed with all the inspection. This is way too ridiculous so I refused. Again, they apologize and ask me to go back again. Then for the next 3 times they did the same thing, we made a special trip there to pick up this xxx inspection form, they are playing hide and seek, 3 trips there, we did not get it. Finally both me and my husband have to lose our temper then finally we got it after many weeks!! Next, schedule to fix the dings. We had to drop off our car during the week day when we need the cars to get to work. The first week of dropping our car there, they did not even work on it. The excuse was " the person that can fix the dings is not there for that week" !! Hello, what is meaning of making the appointment with them ?!! So we scheduled for the 2nd time. This time, they did some of them but not all. The dings on the roof were not touched because they said they had to drop the roof liner. So once again, we had to leave our car there for the 3rd appointment to fix those dings on the roof. This is where the nightmare continued . After another week , the dings are all fixed BUT THEY DAMAGED THE ROOF LINING AND TRIM AND CAUSE THE FRONT PASSENGER SIDE SEAL BELT NOT TO RETRACT. We called them many times for them to take care all these, After several weeks the body shop manager said they did not do it when it is so obvious and even changed their story and denied they dropped the roof liner (in addition to the tell tale damage on the liner and trim they left the seats completely reclined and a small screw driver in the car as evidence) and they transferred us to customer relations. After speaking to customer relations Mark, He agreed to take care of it and order the parts. We had to follow up with him every time and he only called back one time , telling us the parts are not there yet. After weeks gone by, we went back to Charles Maund again this morning. This customer relation manager Mark has long gone. We were told no one there knows our case and the new guy has to spend more time to investigate this situation!!! We will have to start the nightmare all over again. They are obviously putting us off and do not want to be responsible for all their errors , playing games with us and trying to make us go away!!! Their service department also told us the bumper to bumper warranty does not cover the seat belt or trim issue that is causing the seat belt not to work properly. So it is April now and we still have issues the dealership promised to fix but hasn't fixed yet on a car purchased in January. I wish to give them minus stars if I could.
Adam 3/10/2015 06:59:50 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Mark lynch, Jonathan Nevels, Miguel Vega-Centeno
My experience was wonderful and the 3 sales associates waited until we were statisfied with everything and that was way after the store was closed. Excellent store & service.
Love Lifted Me2/04/2015 09:51:49 AM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Malia
This is my third car from this dealership and each time it gets better and better! Malia was fast, friendly and efficient! As a techy I loved the high technology they use, it made it a fun car buying experience. Everyone was friendly and made you feel like you were special.
Retiree2/02/2015 03:49:20 PM
4.8
Overall Rating
Customer Service
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Shannon Brady and a fine young man in the finance whose name escapes my old mind.
They made it as painless as possible. Their Shannon Brady is an asset to their operation. The price for the vehicle and total package was far better than some others. You'll get a pretty good treatment and deal overall.
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