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DARCARS Toyota of Baltimore

6007 Eastern Ave.Baltimore, MD 21224
1-877-501-66681-877-501-6668
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  •  Finance a vehicle with us

Services and Amenities

  • Factory Authorized Service Center
  • Body Shop
  • Loaner Cars
  • Parts & Accessories
  • Courtesy Shuttle
  • Detailing
  • Internet Access
  • Handicapped Accessible
  • Comfortable Waiting Area
  • Children's Play Area
View all services and amenities

Why You Should Buy a New Car From Us

At DARCARS Automotive Group, our goal is to take customer service to a whole new level. We don't want you to be just satisfied. We want you to love every aspect of your i ... Read more
At DARCARS Automotive Group, our goal is to take customer service to a whole new level. We don't want you to be just satisfied. We want you to love every aspect of your interaction with us& from sales and financing to parts and service and all touch points in between. We hope you're ready to become one of the very happy people who call themselves a DARCARS customer.

Why You Should Buy a Used Car From Us

At DARCARS Automotive Group, our goal is to take customer service to a whole new level. We don't want you to be just satisfied. We want you to love every aspect of your i ... Read more
At DARCARS Automotive Group, our goal is to take customer service to a whole new level. We don't want you to be just satisfied. We want you to love every aspect of your interaction with us& from sales and financing to parts and service and all touch points in between. We hope you're ready to become one of the very happy people who call themselves a DARCARS customer.

Languages Spoken

  • Español

Dealer Disclaimer

Price excludes taxes, tags, $300 dealer processing charge. Please call dealership to verify vehicle availability, pricing, and options.
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Dealer Ratings

24-Month Overall Rating
  • 3.3
    Customer Service
  • 3.4
    Quality Of Work
  • 3.4
    Friendliness
  • 3.1
    Overall Experience
  • 3.4
    Price

Dealership Reviews

1 - 5 of 52 
modo208/23/2016 04:11:30 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Shawn Reddick
Went to 3 different Toyota dealerships. DARCARS was the only dealership that gave me the deal I was looking for. Thanks guys for my Camry
DARCARS Toyota of Baltimore responded to this review
8/23/2016
Thank you for sharing your positive review with us! We are thrilled our team was able to help. Let us know if you need anything or have any questions. Enjoy your new Camry!
Hahahah8/16/2016 04:53:37 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Kenny
Kenny got me in and out quick. Walked in and never felt pressured. Would recommend to a friend or family member. Highly professional. Top notch.
DARCARS Toyota of Baltimore responded to this review
8/17/2016
We truly appreciate your kind words and business! Let us know if you need anything or have any questions, our team will be happy to help.
Chryses4/09/2016 09:29:45 AM
1.0
Overall Rating
Friendliness
Overall Experience
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:Bruce Knapik
The Service Staff refused to perform the interim repair per the safety recall notice 15V-577 from the NHTSA for my 2011 RAV4 that I had scheduled through DARCARS earlier in the week. The Service Staff refused to perform the interim repair in violation of the National Traffic and Motor Vehicle Safety Act. Before I presented the document, the first staff member stated that DARCARS would do nothing because the safety recall notice was interim. Once I read the sentence “As an interim repair, any authorized Toyota dealer will replace the wiper crank sub-assembly at NO CHARGE to you.” from the recall notice, the staff member changed her statement to DARCARS did not have the part in stock. Neither staff member offered to reschedule the appointment upon receipt of the part for Safety Recall Notice 15V-577 from the NHTSA. Both staff members made it quite clear that DARCARS would not perform the interim repair per the safety recall notice 15V-577 from the NHTSA for my 2011 RAV4. Neither of the Service Department was Mr. Knapik. The service was execrable..
DARCARS Toyota of Baltimore responded to this review
5/02/2016
I am so sorry to hear this. I understand that this has been taken care of and you have spoken with Gary our Service Director. Please email me directly at jdobson@DARCARS.com. Thank you in advance.
Stivico281/15/2016 12:52:13 PM
2.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:Neal Hillenburg was my advisor
The service was terrible I had to wait for 2 hours to get an oil change even though I had an appointment for 9.30am my car was not ready until 11.30am.Nobody came to tell me anything about why it was taking so long.when i asked the service representative what the eta will be on my car he said your car is in the shop "so".when I went back to the waiting area I look out the window and my car was still parked behind the building.
DARCARS Toyota of Baltimore responded to this review
1/15/2016
Oh no! I am so sorry to hear about your visit. I will make sure to address this with all the parties involved. If there is anything I can do at this time please email me directly at jdobson@DARCARS.com. Thank you.
natashar3810/27/2015 12:27:53 PM
4.8
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:James
The general manager James was the perfect person for me to get this deal done. He definitely made this car buying experience the the best! Really good energy and has a playful approach which helped me relax. My sales person Keith was very nice and warm person who was down to earth and fun to talk to as well. He did a great job of keeping me calm. They were able to make miracles happen and I am so grateful. The first finance person I met with, Edgar, very nice and understanding. I did have a run in with the sales manager. He definitely needs a lesson in ask before you assume. And the finance person who closed my deal, nice, but a little cold. Not a very personable person. But overall great experience, I have recommended several friends to check them out. The car they got me in was exactly what I wanted. Thanks guys!
DARCARS Toyota of Baltimore responded to this review
10/27/2015
Thank you for taking the time to give us your feedback! We appreciate you kind words and are glad you got the car you were looking for! We hope to see you again soon.
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DARCARS Toyota of Baltimore : Baltimore, MD 21224 Car Dealership, and Auto Financing - Autotrader