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Russel Volkswagen Mazda Subaru

6624 BALTIMORE NATIONAL PIKEBaltimore, MD 21228-4146
1-844-330-24811-844-330-2481

Services and Amenities

  • Service Centers
  • Factory Authorized Service Center
  • Body Shop
  • Loaner Cars
  • Parts & Accessories
  • Courtesy Shuttle
  • Internet Access
  • Handicapped Accessible
  • Comfortable Waiting Area
  • Delivery Options
View all services and amenities

Why You Should Buy a New Car From Us

At Russel Volkswagen, our top priority is the customer. We know that our customers deserve top quality service and we strive to deliver just that. We carry a huge selec ... Read more
At Russel Volkswagen, our top priority is the customer. We know that our customers deserve top quality service and we strive to deliver just that. We carry a huge selection of new Volkswagen models and offer competitive lease and finance options. Contact us today and tell us how we can help you find the perfect car or SUV. We are conveniently located at 6624 Baltimore National Pike, just minutes from I695 and I95. Thank you for your interest in one of our vehicles! Russel Volkswagen...changing the way you buy cars, one family at a time!

Why You Should Buy a Used Car From Us

At Russel Mazda, Subaru and Volkswagen, only the best vehicles make it into our pre-owned inventory. We always stock a huge variety of low mileage, one owner vehicles. ... Read more
At Russel Mazda, Subaru and Volkswagen, only the best vehicles make it into our pre-owned inventory. We always stock a huge variety of low mileage, one owner vehicles. We are proud to have pre-owned supercenter located at 6624 Baltimore National Pike, just minutes from I695 and I95. Our exceptional team of award winning Sales Consultants will work with you to find the perfect vehicle for your budget. We aggressively price our inventory and offer low finance options. Your complete satisfaction is our number one goal. Please view our entire pre-owned inventory and contact us today for a no hassle quote. Russel Mazda, Subaru & Volkswagen...changing the way you buy cars, one family at a time!

Languages Spoken

  • Français

Dealer Disclaimer

Price excludes dealer processing charge of $299.00, tax, tags and title are additional. Please call dealer for details and vehicle availability.
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A certified pre-owned car has passed a strict inspection by the original manufacturer and is backed by an extended warranty.
Some brands group models with similar body styles together. (Ex: BMW 3 Series or Mercedes-Benz C-Class)
Trim refers to both exterior and interior options that enchance a base model. (Ex: Ford Mustang GT or Honda Accord EX)
These dealers accept offers from our Trade-In Marketplace, which determines the value of your car and provides an instant, free offer. Offers are guaranteed as long as the car's condition and information are verified.
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Engine

  • 3 Cylinder
  • 5 Cylinder
  • 6 Cylinder
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  • 10 Cylinder
  • 12 Cylinder
  • Rotary Engine
  • Hybrid

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  • Alternative
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Dealer Ratings

24-Month Overall Rating
  • 4.8
    Customer Service
  • 4.6
    Quality Of Work
  • 4.8
    Friendliness
  • 4.5
    Overall Experience
  • 4.9
    Price

Dealership Reviews

1 - 5 of 43 
1993706/11/2014 09:35:16 AM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:Yes
Who Helped Me:John Akers
This was the best experience I have had with service associate since the purchase of my awesome car. Very friendly, Concerned about my comfort and explained everything about the service performed and my upcoming service.
Russel Volkswagen responded to this review
8/25/2014
Good morning! Russel Volkswagen would like to personally thank you for taking the time to write this extremely positive review. We encourage you to ‘Like’ us on Facebook so you may catch our in-store specials. Thank you and be sure to visit us soon!
evaline126/10/2014 03:20:54 PM
2.2
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:John Akers
Within the last 12 months, my car has probably been serviced more than 25 times. During the visit on April 22 or 23, I had to take it in yet again to fix a noise on the passenger side front door. Supposedly it was fixed -- a week later, I took it back and mentioned to John that I could still hear that noise in the door. Something else was done, but it still didn't fix the problem. I once again scheduled an appointment for May 28th, a door panel was ordered (but for the driver's side, not the passenger side). Unfortunately, John was on vacation and Jerica took care of my vehicle. She called me to advise that the door panel was on but not secure, and they were not comfortable with me driving my car as it was. A loaner car was scheduled for me and my car was to be ready the next day, it was not. Come to find out, John had ordered the panel for the passenger door and not the driver's side front. My car was finally ready after two days on May 31st. On Monday, June 2nd, (took a vacation day from work) I took my car in again because it was still making noise. I did not schedule an appointment, I came in to have my windshield fixed (rocks had put scratches on the window and I fixed them before they spread over the entire windshield). I told John that the door still made that noise and my car was miraculously fixed that day. Just the inconvenience alone is just too much. I would like to mention that I have had my car in for service (not regular maintenance) for 73 times since purchasing my car - REALLY!!!!
bobcat106/10/2014 10:29:48 AM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:Yes
Who Helped Me:John Akers
Everything was perfect with the service from John and his crew. I was scheduled promptly and the service took less time than John estimated it would take.
Russel Volkswagen responded to this review
8/25/2014
Hi! We are glad to hear that you were happy with John's service - that kind of feedback can go a long way. Russel Volkswagen appreciates your considerate review, and we really appreciate you sharing your personal experience with us. If you should need any further assistance with a future vehicle purchase and/or service, we would love to help. Thanks so much!
Kristen06175/29/2014 08:26:53 AM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:Yes
Who Helped Me:Samantha Hahn
Samantha was wonderfully helpful! Apparently, I had more than 1 recall to be fixed on my vehicle & the center completed them all in a very timely manner; free of charge to me. My vehicle was also washed and vacuumed on top of it all!! I've owned my vehicle since April of 2012 and this was my 1st positive experience. Thank you!!!
skarvy5/24/2014 11:11:51 AM
4.8
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:Yes
Who Helped Me:Jerica
This is by far my favorite VW dealership in the Baltimore area. I have taken my car to other VW dealerships (Laurel, Pasadena) and do not receive the same level of service and attention that I do here at Russell. I enjoy bringing my car in where I am met by professionals who quickly check me in and consult with me about my car. I would like to commend Jerica (sorry, forgot her last name) and John Akers for their exceptional customer service and consulting skills. Without asking, they always think about the little things and anticipate my questions regarding car wash, car vacuum, and calling a shuttle for me. This high level of customer service and attention to detail is why I keep bringing my car back to Russell. Thank you for a job well done!
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