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Heritage Chrysler Dodge Jeep RAM Volkswagen Parkville

9219 Harford RoadBaltimore, MD 21234
1-855-668-61051-855-668-6105

Services and Amenities

  • Factory Authorized Service Center
  • Body Shop
  • Loaner Cars
  • Parts & Accessories
  • Courtesy Shuttle
  • Internet Access
  • Handicapped Accessible
  • Comfortable Waiting Area
  • Children's Play Area
  • Delivery Options
  • Diesel
View all services and amenities

Why You Should Buy a New Car From Us

Come Visit Baltimores Five Star Dealer Today! Our goal is to create an unparalleled car buying, ownership and service experience that puts the customer's needs first and ... Read more
Come Visit Baltimores Five Star Dealer Today! Our goal is to create an unparalleled car buying, ownership and service experience that puts the customer's needs first and results in a lifetime relationship with us. Convenient Location.....Exit 31B Harford Rd from 695.

Why You Should Buy a Used Car From Us

Unlike our competitors. The Used car price you see from us is the price. All you pay are the taxes, tags as required by the state where you intend on titling the vehicle ... Read more
Unlike our competitors. The Used car price you see from us is the price. All you pay are the taxes, tags as required by the state where you intend on titling the vehicle and the $299 dealer process fee. What can be easier? Stop in, email or call to setup your personal NO obligation test drive. A $25 gift card simply for stopping in. We are located at Exit 31B Harford Rd off the Baltimore Beltway 695.

Languages Spoken

  • Русский

Dealer Disclaimer

*Your additional costs are sales tax, tag and title fees for the state in which the vehicle will be registered, freight (Maryland only see below for specific charges), ... Read more
*Your additional costs are sales tax, tag and title fees for the state in which the vehicle will be registered, freight (Maryland only see below for specific charges), any dealer-installed options (if applicable), and a dealer processing fee ($299 Maryland); ($134 Pennsylvania). Chrysler freight charges: $995 (All New Chrysler Models). Dodge freight charges: $995 (All New Dodge Models). Jeep freight charges: $995 (All New Jeep Models). RAM freight charges: $1,195 (All New RAM Models). VW freight charges: $820 (Beetle, Jetta, Jetta SportWagen, Passat, Golf, Golf SportWagen, GTI); $865 (CC, Eos, Tiguan); $910 (Touareg). Every Internet Price is subject to change, and prior sales are excluded from these offers. While every reasonable effort is made to ensure the accuracy of this information, we are not responsible for any errors or omissions contained on these pages. Please verify any information in question with the dealer.
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A certified pre-owned car has passed a strict inspection by the original manufacturer and is backed by an extended warranty.
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These Participating Dealers accept the Kelley Blue BookSM Instant Cash Offer which is a free actual offer based on your specific car's condition and features. Once the Dealer inspects your vehicle to verify the information and confirm the condition of your car, you decide if you want to walk away with cash, use the Offer toward the purchase of another vehicle, or do nothing at all.
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Dealer Ratings

24-Month Overall Rating
  • 4.4
    Customer Service
  • 4.5
    Quality Of Work
  • 4.6
    Friendliness
  • 4.5
    Overall Experience
  • 4.4
    Price

Dealership Reviews

1 - 5 of 315 
Orchidca51/22/2016 08:16:25 AM
1.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:No
Who Helped Me:Bob Mazurek
1. Ran our credit three times when we have a score above 700. 2. New car had a busted headlight, could not even drive our new car because it was in the shop instead of offering a brand new car or additional benefits. 3. our brand new car was in the shop for 2 weeks!!! We had to call the main jeep headquarters to report how horrible heritage was handling their jeep client. 4. When they could not fix the headlight problem they finally offered us a new car but had to go back again sign paperwork and rerun out credit again. 5. They offered us nothing other than a lot of grief and terrible service. We called the main jeep headquarters and they offered us additional warranty. Shouldn't heritage be the ones offering this? 6. After this was all said and done, first time getting oil change terrible service again. Even set an appointment and still took two hours to get a measly oil change!!!!! They did not offer a drive back home, free oil change, or rent a car. Terrible service. Most awful car experience I ever had, handled us as if this was some 20 dollar purchase instead of 30,000 dollar purchase. Heritage handles their clients poorly. Never go there!!!!
Heritage Chrysler Dodge Jeep Ram Parkville responded to this review
1/29/2016
Orchidca5, Thank you for your feedback about your purchase and service experience at Heritage Chrysler Dodge Jeep Ram Parkville. I am sorry to hear about your disappointment. I would like to speak with you in greater detail about your experience. As agreed upon in our phone conversation, I will follow-up with you next week. Should you have additional questions or concerns, or would like to further discuss before then, please feel free to reach me the contact information below. Again, thank you for your time and consideration. I look forward to speaking with you soon. Brad Scammell, General Manager, Heritage Chrysler Dodge Jeep Ram Parkville Direct: 410-663-7131 Email: bscammell@mileone.com
kls12/30/2015 05:32:10 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:MITCH
My name is Karen and I had the pleasure of having Mitch the used car manager of I brought an used 2012 Nissan Frontier from Heritage of Parkville Mitch ( the used car manager was most helpful and patient with me through may continuous calls and question always polite and above all honest. He went over and beyond the call of duty gave me a great deal and made sure I was happy with the service. I will be purchasing next vehicle from them from start to finish it has been as educational experience Thank You so very much to personally
Jeannie Krieger12/14/2015 08:58:30 AM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Terry Leipold,Mike Kydd
I bought my 2015 Jeep Wrangler in September. Mike gave me excellent service. He was straight forwarded, which I appreciated after going to many dealerships to find my Jeep. Good Customer Service is an important skill, and Mike exemplified this quality. He made the experience easy and hassle free. I would recommend Mike and this dealership. I also had my oil changed and Terry made the experience so easy. Everyone was very polite and courteous.
Heritage Chrysler Dodge Jeep Ram Parkville responded to this review
12/15/2015
Good morning Jeannie Krieger. Thank you very much for your encouraging review of Heritage Chrysler Dodge Jeep RAM Parkville! Customer satisfaction is a priority here at our dealership and we appreciate you sharing your positive feedback with us. We are pleased to hear that you have had a memorable car buying and service experience with us and we will certainly share your thoughts with Mike, Terry, and the team. If you should need any further vehicle assistance, please do not hesitate to contact us. Thanks again Jeannie Krieger and have a wonderful day!
estyr11/12/2015 10:18:27 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Serdar and Mitch
I recently bought a jeep through the used department at the Parkville location. I went in with a very specific car in mind and at the time they didn't have the exact car I wanted so both Mitch and Serdar went above and beyond to search for exactly what I was looking for. While they were searching, they were constantly in touch with me letting me know how the search was going. within a few days they had a brought in three different jeeps that fit my criteria and I was able to choose the exact one I wanted. it was pressure free experience and was a breeze to deal with both of them. not only am i really happy with the car i purchased but I'm incredibly happy with the entire experience and would recommend them to everyone. ask for Mitch and Serdar when you go in to look for your next car! Esty
Heritage Chrysler Dodge Jeep Ram Parkville responded to this review
11/16/2015
Hello estyr, Heritage Chrysler would like to sincerely thank you for taking your time to give us a complimentary review. We strive to provide excellent service to all of our customers and we love to know when we’ve succeeded. I will be sure to share your feedback with Mitch, Serdar, and the team! Thank you again for your review.
Wineseeker5510/18/2015 03:16:22 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Brad Scammell,Chad Edwards
Wide selection of inventory. Received a quote on a durango prior to coming down from south jersey and had a preliminary number on our trade. Car was ready and salesman met us as we exited our vehicle. Trade was as expected and so was pricing on the durango. Everbody is a straight shooter here!
Heritage Chrysler Dodge Jeep Ram Parkville responded to this review
10/19/2015
Greetings Wineseeker55, thank you for taking some time to share your positive experience with us .We are please to hear that most recent purchase and trade in experience was a pleasant one. Heritage Chrysler Dodge Jeep RAM Parkville strives to provide each customer with superior customer service and takes pride in knowing your visit was a memorable one. Please feel to stay in-touch should you have an questions or information on your new Dodge Durango. Thank you again, and have a great day.
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This image is a stock photo and is not an exact representation of any vehicle offered for sale. Advertised vehicles of this model may have styling, trim levels, colors and optional equipment that differ from the stock photo.
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Heritage Chrysler Dodge Jeep RAM Volkswagen Parkville : Baltimore, MD 21234 Car Dealership, and Auto Financing - Autotrader