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Heritage Chrysler Dodge Jeep Volkswagen

9219 Harford RoadBaltimore, MD 21234
1-866-881-94971-866-881-9497

Services and Amenities

  • Factory Authorized Service Center
  • Body Shop
  • Loaner Cars
  • Rental Cars
  • Parts & Accessories
  • Courtesy Shuttle
  • Detailing
  • Internet Access
  • Handicapped Accessible
  • Comfortable Waiting Area
  • Children's Play Area
  • Delivery Options
View all services and amenities

Why You Should Buy a New Car From Us

Come Visit Baltimores Five Star Dealer Today! Our goal is to create an unparalleled car buying, ownership and service experience that puts the customer's needs first and ... Read more
Come Visit Baltimores Five Star Dealer Today! Our goal is to create an unparalleled car buying, ownership and service experience that puts the customer's needs first and results in a lifetime relationship with us. Convenient Location.....Exit 31B Harford Rd from 695.

Why You Should Buy a Used Car From Us

Unlike our competitors. The Used car price you see from us is the price. All you pay are the taxes, tags as required by the state where you intend on titling the vehicle ... Read more
Unlike our competitors. The Used car price you see from us is the price. All you pay are the taxes, tags as required by the state where you intend on titling the vehicle and the $299 dealer process fee. What can be easier? Stop in, email or call to setup your personal NO obligation test drive. A $25 gift card simply for stopping in. We are located at Exit 31B Harford Rd off the Baltimore Beltway 695.

Dealer Disclaimer

*Internet price includes all current applicable manufacturer rebates and incentives for which not all buyers will qualify (Maryland). Your additional costs are sales tax, ... Read more
*Internet price includes all current applicable manufacturer rebates and incentives for which not all buyers will qualify (Maryland). Your additional costs are sales tax, tags and title fees for the state in which the vehicle will be registered, dealer processing fee ($299 Maryland), ($134 Pennsylvania), ($649 Virginia, North Carolina), and freight (Maryland only). Any accessories that either you add or are installed by us are additional. Any offers (etc) must be presented upon arrival and cannot be combined with any other offers (etc). Pricing subject to change. Prior sales excluded. See sales associate for details.
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A certified pre-owned car has passed a strict inspection by the original manufacturer and is backed by an extended warranty.
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These dealers accept offers from our Trade-In Marketplace, which determines the value of your car and provides an instant, free offer. Offers are guaranteed as long as the car's condition and information are verified.
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Dealer Ratings

24-Month Overall Rating
  • 4.3
    Customer Service
  • 4.5
    Quality Of Work
  • 4.6
    Friendliness
  • 4.4
    Overall Experience
  • 4.4
    Price

Dealership Reviews

1 - 5 of 300 
nick10105/13/2015 11:45:27 AM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Bob Mrokowski
I made an online inquiry for a Jeep Wrangler I was interested in. The Parkville Heritage store called me to set up an appointment with their salesman, Shawn Jeffries, one of the coolest and most efficient sales guys I've ever dealt with. Not only did he find me the car I wanted -- color, features, price, but had it shipped from another dealer. When it took a while for the car to be delivered, the dealership suggested we visit the restaurant across the road for dinner, and they would pick up the tab, which they did. But that's not all. The Jeep I bought is a dream, but after I opened the sunroof the next day, I couldn't get it to button back down. I drove to a closer Jeep dealer, and, believe it or not, they couldn't help me. I guess that because I didn't buy from that exact lot, they had no responsibility as a Jeep dealer to help me. So I drove back to see Shawn. In 2 minutes he showed me exactly what to do to get the sunroof closed. What a guy. I'll be a fan for life.
Bruce Luchansky5/05/2015 01:53:49 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Jacob Cardwell
I never expected that I would be motivated to write a review of a car dealership, but I find myself in that unexpectedly pleasant position. I just leased a Dodge Charger from Heritage Dodge in Parkville, and my experience was superb. I began looking for the right replacement for my 2000 Avalon more than a year ago, while the Avalon still had some life in it. I did not want to be in a position where I had to find a replacement in a hurry and not be able to consider all my options. I came to Heritage because it is close to my home, and I was fortunate enough to be greeted by salesman Chad Edwards. Even though I did not want to buy a car immediately, Chad took all the time in the world with me just as if I was a current customer -- he educated me about the different vehicles that might suit me, he allowed me to test drive all the vehicles I wanted to, and he answered all of my questions patiently and knowledgeably. When I came back months later and thought I was ready to buy, he spent a lot of time trying to locate the exact vehicle I wanted. Personal circumstances interrupted my plans to buy at that time. Yet when I returned several additional months later, Chad was just as courteous and professional as ever. We reexamined what was available, and in the end, I decided to lease rather than buy. Once again, he took the time to walk through my options, find the vehicle I wanted, get it over to the dealership promptly, and finalize the deal. He was great, and the dealership was great. The showroom is clean, well lit, and friendly. Every person I met there was professional and service oriented. The Finance Manager Jacob Cardwell did a great job going through my paperwork with me and explaining my add on options quickly and painlessly. And I LOVE my car. I am a 54-year old father of 6 with 2 grandchildren who loves to drive. I leased a 2015 Granite Charger SXT AWD with the Rallye Sports package. The 300 hp and sports suspension are amazing on the road -- especially when I throw the car into "Sports" mode -- yet the cabin is so spacious that it serves as the mid-size sedan that I must have (considering the size of my family). Although I initially was disappointed at Dodge's 2015 styling changes from the more muscular 2012-2014 version of the Charger, I have come to appreciate the change. Perhaps it's just the blacked-out grill, but there is something pleasantly menacing about the front of this car that has offset my initial disappointment over the rounded lines of its tail. Thanks for a great car-leasing experience, Heritage and Chad. All the best, Bruce Luchansky
Aubrey8974/19/2015 11:48:32 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Shawn Jeffries
Heritage Dealership has impeccable customer service and makes sure to best fit your needs with the car you are looking for. They offer a wide selection of cars and are one of the first to get new releases and vehicles when they first come out. Our car salesman Shawn Jeffries made our purchase easy and made sure to be up front and honest about all prices and functions of the vehicles we were considering buying. He was able to get us the prices we needed while also being a delight to work with. Heritage is one of the best car dealership we've ever been to and we highly recommend this being your first choice when looking to buy a vehicle of any sort.
Heritage Chrysler Dodge Jeep Ram Parkville responded to this review
4/20/2015
Good morning! In response to your review, I want to take the time to thank you for praising our dealership. Heritage Chrysler Dodge Jeep Ram Parkville works extremely hard to ensure a satisfying visit for each and every customer and we take pride in the fact that you’ve provided us with exceptional positive feedback. Please don’t hesitate to call or stop in anytime should you need any further services. Thank you again and have a great day!
Pk1234/19/2015 09:42:59 AM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Jim Dinges
We bought a 2015 caravan with the help of Jim Dinges. He walked us through everything and responded to emails quickly. He really went above and beyond of any other salesman we have worked with. I would recommend Heritage Chrysler Dodge and Jeep, and Jim Dinges to anyone.
Heritage Chrysler Dodge Jeep Ram Parkville responded to this review
4/20/2015
Thanks so much for your positive feedback! We were very glad to assist you in your purchasing experience. I hope you and your family enjoy your new 2015 Caravan! Moving forward, please do not hesitate to stop by for a visit should you need any maintenance services performed. We would love to see you! Thank you again and have a great day.
Bob O4/08/2015 02:09:33 PM
4.4
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Chad Edwards
Granted we went there on a Saturday Afternoon at the end of the month but we had an appointment. It took almost 5 hours to complete the transaction. The Salesman was very appoligetic for the delays but the day dragged on. Go on an off time, Monday, Tuesday or Wenesday. The personnel were very nice.
Heritage Chrysler Dodge Jeep Ram Parkville responded to this review
4/10/2015
Thank you for the positive review, we're happy to hear your experience with our staff was a good one. Please contact us if you have any questions about your new vehicle.
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This image is a stock photo and is not an exact representation of any vehicle offered for sale. Advertised vehicles of this model may have styling, trim levels, colors and optional equipment that differ from the stock photo.
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