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Heritage Chrysler Dodge Jeep Volkswagen

9219 Harford RoadBaltimore, MD 21234
1-855-668-61051-855-668-6105

Services and Amenities

  • Factory Authorized Service Center
  • Body Shop
  • Loaner Cars
  • Rental Cars
  • Parts & Accessories
  • Courtesy Shuttle
  • Detailing
  • Internet Access
  • Handicapped Accessible
  • Comfortable Waiting Area
  • Children's Play Area
  • Delivery Options
View all services and amenities

Why You Should Buy a New Car From Us

Come Visit Baltimores Five Star Dealer Today! Our goal is to create an unparalleled car buying, ownership and service experience that puts the customer's needs first and ... Read more
Come Visit Baltimores Five Star Dealer Today! Our goal is to create an unparalleled car buying, ownership and service experience that puts the customer's needs first and results in a lifetime relationship with us. Convenient Location.....Exit 31B Harford Rd from 695.

Why You Should Buy a Used Car From Us

Unlike our competitors. The Used car price you see from us is the price. All you pay are the taxes, tags as required by the state where you intend on titling the vehicle ... Read more
Unlike our competitors. The Used car price you see from us is the price. All you pay are the taxes, tags as required by the state where you intend on titling the vehicle and the $299 dealer process fee. What can be easier? Stop in, email or call to setup your personal NO obligation test drive. A $25 gift card simply for stopping in. We are located at Exit 31B Harford Rd off the Baltimore Beltway 695.

Dealer Disclaimer

*Internet price includes all current applicable manufacturer rebates and incentives for which not all buyers will qualify (Maryland). Your additional costs are sales tax, ... Read more
*Internet price includes all current applicable manufacturer rebates and incentives for which not all buyers will qualify (Maryland). Your additional costs are sales tax, tags and title fees for the state in which the vehicle will be registered, dealer processing fee ($299 Maryland), ($134 Pennsylvania), ($649 Virginia, North Carolina), and freight (Maryland only). Any accessories that either you add or are installed by us are additional. Any offers (etc) must be presented upon arrival and cannot be combined with any other offers (etc). Pricing subject to change. Prior sales excluded. See sales associate for details.
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A certified pre-owned car has passed a strict inspection by the original manufacturer and is backed by an extended warranty.
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Dealer Ratings

24-Month Overall Rating
  • 4.4
    Customer Service
  • 4.6
    Quality Of Work
  • 4.7
    Friendliness
  • 4.5
    Overall Experience
  • 4.4
    Price

Dealership Reviews

1 - 5 of 305 
BCFDCaptainRet7/26/2015 07:26:50 PM
5.0
Overall Rating
Customer Service
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Brad Scammell,Shawn Jeffries
After driving my third Caravan (2005 SXT) for ten years in large part because I simply HATE the vehicle purchase experience and shopping around, the third dealer I went to online was Heritage in Parkville. In very short order, I got the price I thought reasonable doing ALL of the "haggling" via text message and email, spent just a little over an hour in the showroom and drove away more pleased with EVERYTHING than I could have imagined. I won't let my aversion to the vehicle purchase experience cause me to wait another ten years for my next Caravan and would recommend Heritage to anyone interested in a fair price without all the B.S.. Special THANKS to Shawn for all of his help and for making it all rather painless.
Heritage Chrysler Dodge Jeep Ram Parkville responded to this review
7/27/2015
BCFDCaptainRet, thanks so much for your positive feedback! We were very glad to assist you in your purchasing experience. I hope you and your family enjoy your new Caravan! Moving forward, please do not hesitate to stop by for a visit should you need any maintenance services performed. We would love to see you! Thank you again BCFDCaptainRet and have a great day.
bmoreliketiff7/13/2015 10:43:28 AM
4.8
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Doug
I enjoyed my experience at this dealership, specifically with my sales guy Chad. He was very busy as it was July 4th weekend but I did not feel neglected, rushed, or that I was just another customer. Chad was very helpful with my purchase but not pushy like some sales agents sometimes are. I also found the Finance manager, Doug, to be very friendly and accommodating. They really do show care and appreciation for their customers. As this was my second purchase with this automotive group (previous purchase at Owings Mills location) I expected nothing less than great service and they delivered.
Heritage Chrysler Dodge Jeep Ram Parkville responded to this review
7/13/2015
Thank you for your heartfelt response bmoreliketiff. We truly appreciate your business and strive to maintain a high standard of customer satisfaction. We are pleased to hear that Chad and Doug were able to assist you in your car buying experience and we will certainly share your kind comments with them. Please do not hesitate to call or stop by for a visit if you should have any questions or would like a little more insight on your new vehicle. Thank you again bmoreliketiff and have a great day!
Kevin 6/28/2015 10:44:47 AM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Steve Jakubik
Steve Jukubik was amazing to work with and very knowledgeable. Even ran across the street to grab a drink for my fiance, showing awesome character. Highly recommended!! I'm very happy with my purchase. Thank you!
Heritage Chrysler Dodge Jeep Ram Parkville responded to this review
7/07/2015
That is the kind of customer service we love to hear about! We truly appreciate you taking the time to share your experience with us! I hope you are loving your new vehicle! Come back and see us again soon at Heritage Chrysler Dodge Jeep Ram Parkville! Happy driving!
RsparksMD656/12/2015 02:11:45 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Shawn Jeffries
I have purchased over 5 cars now from Heritage! Each time with Salesman Shawn Jeffries. Absolutely no hassle and outstanding service. Mr. Jeffries ever leaves, oh my!!!! Finance person was awesome as well! :) Kudos to a wonderful staff!
Heritage Chrysler Dodge Jeep Ram Parkville responded to this review
6/15/2015
Thanks so much for the kind comments! We are delighted to hear that Shawn Jeffries was able to assist you in your car buying experience! Come by and see us again for your first routine servicing! www.facebook.com/HeritageCJDRamParkville
merle0075/27/2015 09:43:22 AM
4.8
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Nancy Fawsy, Jacob Caldwell,
I am so pleased with my truck-buying experience at the Heritage Chrylser Dodge Jeep Ram Dealership in Parkville. Nancy Fawsy, my salesperson delivered outstanding customer service. She was able to provide 2 viable options for me and when the more costly option caused me to hesitate, she had no compunctions about researching and giving the the numbers for the more affordable option. She was patient, knowledgeable and went out of her way to ensure my complete satisfaction with the deal. This is the first time in my car-buying experience that I experienced absolutely no pressure. I would be remiss in not extending thanks and appreciation to managers Randall Melvin, Jacob Caldwell and Bob Mazurek who were also a part of this pleasant experience. I cannot say enough good things about this dealership and recommend it without reservations to anyone wishing to experience stress-free car buying.
Heritage Chrysler Dodge Jeep Ram Parkville responded to this review
6/01/2015
Heritage Chrysler Dodge Jeep Ram Parkville is delighted to hear that your truck buying experience was a memorable one. We welcome you to stay in touch so that we may answer any further questions you may have about your new truck. It was our pleasure assisting you in selecting the perfect vehicle and we look forward to hearing from you in the future! www.facebook.com/HeritageCJDRamParkville
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