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Jerry's Chevrolet Mitsubishi

1940 E Joppa RdBaltimore, MD 21234-2730
1-888-978-09421-888-978-0942
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Services and Amenities

  • Service Centers
  • Factory Authorized Service Center
  • Body Shop
  • Rental Cars
  • Parts & Accessories
  • Courtesy Shuttle
  • Handicapped Accessible
  • Comfortable Waiting Area
  • Children's Play Area
View all services and amenities

Why You Should Buy a New Car From Us

Jerry's Extended Care to 4 years/48K miles of factory maintenance, Tire Rotations for Life, Car Washes for Life, Nitrogen-filled Tires, Complimentary Multi-Point inspecti ... Read more
Jerry's Extended Care to 4 years/48K miles of factory maintenance, Tire Rotations for Life, Car Washes for Life, Nitrogen-filled Tires, Complimentary Multi-Point inspections, Shuttle Service & Rental Cars, Comfortable waiting area with Complimentary Wi-Fi Access, Bed Liners for Life, plus a $500 Trade-in Bonus when you trade in a Jerrys purchased vehicle. Please contact us for complete details.

Why You Should Buy a Used Car From Us

When you buy a car from Jerrys we throw in the dealership ! All cars are MARYLAND STATE INSPECTED & come with One Year Free Maintenance & Roadside Assistance! Car wash fo ... Read more
When you buy a car from Jerrys we throw in the dealership ! All cars are MARYLAND STATE INSPECTED & come with One Year Free Maintenance & Roadside Assistance! Car wash for life, free Carfax, 72 hours vehicle exchange program.

Languages Spoken

  • Español

Dealer Disclaimer

Price excludes Tax , Tags & dealer processing charge
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A certified pre-owned car has passed a strict inspection by the original manufacturer and is backed by an extended warranty.
Some brands group models with similar body styles together. (Ex: BMW 3 Series or Mercedes-Benz C-Class)
Trim refers to both exterior and interior options that enchance a base model. (Ex: Ford Mustang GT or Honda Accord EX)
These Participating Dealers accept the Kelley Blue BookSM Instant Cash Offer which is a free actual offer based on your specific car's condition and features. Once the Dealer inspects your vehicle to verify the information and confirm the condition of your car, you decide if you want to walk away with cash, use the Offer toward the purchase of another vehicle, or do nothing at all.
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Dealer Ratings

24-Month Overall Rating
  • 2.5
    Customer Service
  • 2.6
    Quality Of Work
  • 3.3
    Friendliness
  • 3.0
    Overall Experience
  • 3.2
    Price

Dealership Reviews

1 - 5 of 102 
barbh29605/10/2016 05:44:43 AM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:Yes
Who Helped Me:COLLEEN TALMADGE, TARA KEYS
COLLEEN WAS VERY KNOWLEDGEABLE, FRIENDLY AND KEPT ME INFORMED OF ALL THAT NEEDED TO BE DONE WITH MY VEHICLE.. WILL ALWAYS BRING MY VEHICLE TO JERRY'S.
Lee2/06/2016 07:18:58 PM
1.6
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:No
Who Helped Me:Mike Friend Jr, Susan Landsman, Pablo Reyna, Frank Beatty
I was and still am very unsatisfied with the business from Jerry's Chevrolet. The customer service was ok until a situation that was not on my part but the part of the dealership accrued and nobody wanted to handle it. I continuously get sent to the answering machine majority of the times I call and when I show up they tell me that the person isn't in to help me and they will contact me the next day and no one ever does. This has been going on since January 19th I am very upset with the way I am being treated I am so very sorry I chose to do business with this place...I am still having these issues and need them taken care of asap I am out of a vehicle and my trade I walked in with a vehicle and a co-signer and walked out with nothing PLEASE EXPLAIN THIS. Someone has to do something about this it is ABSOLUTELY UNFAIR TO THE CUSTOMER. I am trying to contact George Ponko please contact me about this!!!!!! I AM PISSED!!!!
Redram28000?really11/15/2015 11:10:01 AM
1.2
Overall Rating
Customer Service
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:No
Who Helped Me:Tom chaffin
Road tested vehicle explained up front with sales person I was also interested in a older truck. Salesman contacted me I made an offer on the truck he would call back. Never called and instead of lowering asking price, they raised the price by 3,000.00!! Tacky dealer practice
E_Szczepanik8/12/2015 10:31:29 PM
2.4
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Louis, Brittany, James, Susan, George Ponko
I have removed my negative review this morning after George Ponko received my e-mail and contacted me back. They are going to fix all issues we have had with the car and they are going to make the first payment for me. George was generally concerned as to why he had not been notified of my issues and said he would address the issue. We are going to contact him with a list of the issues with the car and he is going to draw something up and sign it. When we drop off the car, we will get a loaner until everything is done. He's a generally good manager and was the only person to move along the process of buying the car, as everybody else seemed to drag it out or take their time. I still can not give them a 5 star rating because their service department has really just pissed me off. But I can give them a 4 star because of George.
HappyCamper4/01/2015 03:14:13 PM
2.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:No
Who Helped Me:Mark Krupinsky
We purchased a new 2014 Chevy Impala December 27th at Jerry's Chevrolet in Towson.  The salesman was friendly and helpful.  However, on the 1st visit to have the tires rotated and the vehicle detailed things went downhill.  Do not know what they detailed our vehicle with, but the hood, roof, rear bumper and one rear door was scratched. It looked like something was dragged across the roof & hood.  I called and spoke with the sales manager and he assured me that they would take care of it.  Asked me to have the car dropped off on the following Monday and that he would give my wife a loaner car while they took care of the issue on Tuesday, because that was the day the detail crew would be there!  My wife shows up and no one has any idea why she is there, I receive a call from the GM named Mark.  He tells me that the detail crew will be there on Thursday and for us to return late Wednesday.  I explain where we live and Mark says no problem, I'll have someone meet you at your home with the loaner car and take care of the issue.  Ok, I said and Wednesday as I am leaving work around 8pm my wife says no one showed up or called.  I call the GM Mark and he starts cussing that he can't believe that this got screwed up and he will call me right back.  Mark calls back and says everyone is gone in service so he will have someone come get it on Thursday morning.  I say that I'm Ok with this.  So, now it is late Thursday night and I call the GM Mark to see why the car has not been returned.  He tells me that he was not happy with the results and was going to have them redo it on Friday.  On Friday, I meet the driver and see that there is still a scratch on the hood, the one on the rear door not even touched and the rear bumper not touched.  I called the GM Mark and he can't believe that they missed them.  I remarked that you were not happy with the results on Thursday, but you were on Friday!  He says he will have his manager from the body shop give me a call to have them take care of this problem.  I state that I am not comfortable with Jerry's taking care of it because of the issues so far and lack of communication and professionalism.  He asked for another shot, I said I look forward to the return call.  Now, keep in mind this is Friday, March 27th at around 3:30pm.  Saturday came and went, Monday  came and went, Tuesday I call the GM Mark at 6:35pm and leave a message on his personal cell phone.  I went to dinner and called the store at 7:35pm and got his voice mail, called back and asked if was available and was told he was with a customer.  Called back at 8:35pm to find out that he left for the evening! I told the receptionist, "How Convenient" and hung up.....  Be very careful is all I can tell you!
Jerry's Chevrolet responded to this review
4/16/2015
We are truly disappointed to hear of your recent experience with our service center. We can assure you that this is an isolated incident and not how we intend to conduct business. We strive for 100% customer satisfaction and it comes with grave disappointment when this is not achieved. We appreciate that you took the time to bring this to our attention and we truly hope to work with you to bring this to a resolution. If you would be open to contacting me at your earliest convenience, I would appreciate the opportunity to further discussion your situation and the chance to make things right and to assist you better in the future. Sincerely, David Warder General Manager
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This image is a stock photo and is not an exact representation of any vehicle offered for sale. Advertised vehicles of this model may have styling, trim levels, colors and optional equipment that differ from the stock photo.
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Jerry's Chevrolet Mitsubishi : Baltimore, MD 21234-2730 Car Dealership, and Auto Financing - Autotrader