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Jerry's Chevrolet Mitsubishi

1940 E Joppa RdBaltimore, MD 21234-2730
1-888-978-09421-888-978-0942
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Services and Amenities

  • Service Centers
  • Factory Authorized Service Center
  • Body Shop
  • Rental Cars
  • Parts & Accessories
  • Courtesy Shuttle
  • Handicapped Accessible
  • Comfortable Waiting Area
  • Children's Play Area
View all services and amenities

Why You Should Buy a New Car From Us

Tires and Tire Rotations for Life, Complimentary 1st Service & Car Washes for Life, Nitrogen-filled Tires, Complimentary Multi-Point inspections, Shuttle Service & Rental ... Read more
Tires and Tire Rotations for Life, Complimentary 1st Service & Car Washes for Life, Nitrogen-filled Tires, Complimentary Multi-Point inspections, Shuttle Service & Rental Cars, Comfortable waiting area with Complimentary Wi-Fi Access, Bed Liners for Life, plus a $500 Trade-in Bonus when you trade in a Jerrys purchased vehicle. Please contact us for complete details.

Why You Should Buy a Used Car From Us

When you buy a car from Jerrys we throw in the dealership ! All cars are MARYLAND STATE INSPECTED & come with One Year Free Maintenance & Roadside Assistance! Car wash fo ... Read more
When you buy a car from Jerrys we throw in the dealership ! All cars are MARYLAND STATE INSPECTED & come with One Year Free Maintenance & Roadside Assistance! Car wash for life, free Carfax, 72 hours vehicle exchange program.

Languages Spoken

  • Español

Dealer Disclaimer

Price excludes Tax , Tags & dealer processing charge
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Dealer Ratings

24-Month Overall Rating
  • 3.8
    Customer Service
  • 3.7
    Quality Of Work
  • 3.8
    Friendliness
  • 3.5
    Overall Experience
  • 3.3
    Price

Dealership Reviews

1 - 5 of 98 
HappyCamper4/01/2015 03:14:13 PM
2.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:No
Who Helped Me:Mark Krupinsky
We purchased a new 2014 Chevy Impala December 27th at Jerry's Chevrolet in Towson.  The salesman was friendly and helpful.  However, on the 1st visit to have the tires rotated and the vehicle detailed things went downhill.  Do not know what they detailed our vehicle with, but the hood, roof, rear bumper and one rear door was scratched. It looked like something was dragged across the roof & hood.  I called and spoke with the sales manager and he assured me that they would take care of it.  Asked me to have the car dropped off on the following Monday and that he would give my wife a loaner car while they took care of the issue on Tuesday, because that was the day the detail crew would be there!  My wife shows up and no one has any idea why she is there, I receive a call from the GM named Mark.  He tells me that the detail crew will be there on Thursday and for us to return late Wednesday.  I explain where we live and Mark says no problem, I'll have someone meet you at your home with the loaner car and take care of the issue.  Ok, I said and Wednesday as I am leaving work around 8pm my wife says no one showed up or called.  I call the GM Mark and he starts cussing that he can't believe that this got screwed up and he will call me right back.  Mark calls back and says everyone is gone in service so he will have someone come get it on Thursday morning.  I say that I'm Ok with this.  So, now it is late Thursday night and I call the GM Mark to see why the car has not been returned.  He tells me that he was not happy with the results and was going to have them redo it on Friday.  On Friday, I meet the driver and see that there is still a scratch on the hood, the one on the rear door not even touched and the rear bumper not touched.  I called the GM Mark and he can't believe that they missed them.  I remarked that you were not happy with the results on Thursday, but you were on Friday!  He says he will have his manager from the body shop give me a call to have them take care of this problem.  I state that I am not comfortable with Jerry's taking care of it because of the issues so far and lack of communication and professionalism.  He asked for another shot, I said I look forward to the return call.  Now, keep in mind this is Friday, March 27th at around 3:30pm.  Saturday came and went, Monday  came and went, Tuesday I call the GM Mark at 6:35pm and leave a message on his personal cell phone.  I went to dinner and called the store at 7:35pm and got his voice mail, called back and asked if was available and was told he was with a customer.  Called back at 8:35pm to find out that he left for the evening! I told the receptionist, "How Convenient" and hung up.....  Be very careful is all I can tell you!
Jerry's Chevrolet responded to this review
4/16/2015
We are truly disappointed to hear of your recent experience with our service center. We can assure you that this is an isolated incident and not how we intend to conduct business. We strive for 100% customer satisfaction and it comes with grave disappointment when this is not achieved. We appreciate that you took the time to bring this to our attention and we truly hope to work with you to bring this to a resolution. If you would be open to contacting me at your earliest convenience, I would appreciate the opportunity to further discussion your situation and the chance to make things right and to assist you better in the future. Sincerely, David Warder General Manager
Miknor111/08/2014 08:47:38 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:
John was an absolute joy to work with. His knowledge and expertise went beyond our expectations. I cannot thank him and your wonderful dealership enough.
Jerry's Chevrolet responded to this review
11/20/2014
Thank you for setting time aside to let us know how we're doing. We appreciate the feedback and look forward to seeing you again! Sincerely, David Warder General Manager
clairebrown10954/19/2014 04:24:08 PM
2.2
Overall Rating
Customer Service
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:No
Who Helped Me:Mike Friend Jr.,Mark Krupinsky
I went to this dealership to purchase a new equinox. The salesman I was working with was nice. I test drove an LS model and I liked it. Only thing left was price. Like I'm sure most people do, once I obtained a price for the vehicle I was interested in, I shopped around. I called another dealership and was offered an LT model for roughly $2000 less. After a couple of days I went back to Jerry's to see if they would be willing to match the price. Mike Friend went and brought in the sales manager Mark Krupinksy. I was so offended and put off by his cockiness and attitude. He told me the other dealership was lying to me and that it was impossible that they would sell me the LT for the price I was quoted. Unfortunately for Jerry's, I didn't purchase the vehicle. As soon as I left the dealership, I traveled up the road to Bob Bell of Bel Air. I was treated very well and left there with a brand new 2014 Equinox LT for the price that was quoted on the phone to me. I paid $2000 less than what Jerry's was asking. I will not recommend Jerry's to anyone just from my one interaction with Mark Krupinsky.
lilniece75212/23/2013 05:09:46 AM
4.8
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Larry Webb
As I walked onto the Jerry's Chevrolet lot I was greeted by an excited salesman, Mr. Larry Webb. We talked about what I heard, what I was looking for or was interested in purchasing in a settle manner. After listening to me, he explain some things about the cars on the lot. Him, my future son in-law and I walked around the lot looking and discussing the difference about the cars that I selected. After I selected my car and its color, we proceeded to do business in his office. All my concerns/questions were answered in a positive manner. He knew what the car came with, what it didn't have, and asked and answered questions about the car that made me want the car even more. Whenever I come to the Jerry's Chevrolet dealer I find him-Mr. Webb to handle my concerns. If he can't find it the time of my visit, he will find my best time to come back and that works out great. Also if he is unable to work out the unwarranted situation, he will call on a college. Mr. Webb continues to serve me in handling all of my concerns in a timely manner. My he continued to be an access to his job and colleges.
Jerry's Chevrolet responded to this review
1/03/2014
Thank you for sharing your experience at Jerrys, we appreciate your business. Congratulations on your new vehicle and welcome to the Jerry's Family! Sincerely, David Warder General Manager
ronlechs12/26/2012 12:02:43 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:Yes
Who Helped Me:Bob @ Collision Center
I was trying to park my new RAV4 in a very tight parking garage Downtown. I decided to back out instead of staying there and severely scraped and dented the rear door on a square, cement column that I did not see. This was a week before the Christmas holiday and I arrived at the Collision Center about a half hour prior to its closing on a Friday evening and was very upset. Bob went out of his way to give me an estimate on the spot and set up an appointment for early Monday morning. He treated me with compassion and made me feel like I was his only customer although I saw many other cars in the shop. He kept in touch with me on the progress of the repairs and worked around my work schedule in order to pick up the car when finished. They did a fabulous job and the car looked brand new again. His handling of the repairs gave me a confidence in the service throughout the week and I was extremely satisfied with the final product. My RAV4 was brand new again. Thanks, Bob, and your able crew!
Jerry's Chevrolet responded to this review
4/01/2013
Thank you for taking the time to share your experience with our Collision Center. Bob is an asset to our team! We are pleased to hear your Rav4 is brand new again! Sincerely, David Warder General Manager
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