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Koons Baltimore Ford

6970 Security BoulevardBaltimore, MD 21244
1-866-764-71431-866-764-7143
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Services and Amenities

  • Service Centers
  • Factory Authorized Service Center
  • Body Shop
  • Parts & Accessories
  • Detailing
  • Internet Access
  • Handicapped Accessible
  • Comfortable Waiting Area
  • Children's Play Area
  • Delivery Options
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Why You Should Buy a New Car From Us

Buy From Us With Confidence! * No Haggle Trade-In**Customized extended warranties available**When You're Talkin' Cars You're Talkin' Koons**Guaranteed Financing Available ... Read more
Buy From Us With Confidence! * No Haggle Trade-In**Customized extended warranties available**When You're Talkin' Cars You're Talkin' Koons**Guaranteed Financing Available**No Credit No Problem**Zero Down Payment Program**CALL TODAY 1-866-764-7143!!!

Why You Should Buy a Used Car From Us

Buy From Us With Confidence! * Carfax Vehicle History**Quality Inspections**No Haggle Trade-In**Customized extended warranties available**When You're Talkin' Cars You're ... Read more
Buy From Us With Confidence! * Carfax Vehicle History**Quality Inspections**No Haggle Trade-In**Customized extended warranties available**When You're Talkin' Cars You're Talkin' Koons**Guaranteed Financing Available**No Credit No Problem**Zero Down Payment Program**CALL TODAY 1-866-764-7143!!!

Languages Spoken

  • Español

Dealer Disclaimer

Additional Rebates may be available to reduce your WOW price further! Please contact the dealer for additional rebates that may be available that could reduce your pric ... Read more
Additional Rebates may be available to reduce your WOW price further! Please contact the dealer for additional rebates that may be available that could reduce your price further! WOW prices include current rebates and incentives. Additional rebates from certain manufacturers may be available when financing through the manufacturer, for first time buyers, recent college graduates, veterans and members of the military, owners of competitive makes, loyalty rebates etc. WOW pricing may not be compatible with special factory financing. WOW prices are valid based on manufacturer incentive program time periods. We make every effort to provide accurate information, but please verify options and price before purchasing. All vehicles are subject to prior sale. All prices are special internet prices only. All financing is subject to approved credit. All new vehicle prices exclude freight. Tax, tags, and processing fee of $300 additional.
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Dealer Ratings

24-Month Overall Rating
  • 4.8
    Customer Service
  • 4.8
    Quality Of Work
  • 4.9
    Friendliness
  • 4.7
    Overall Experience
  • 4.8
    Price

Dealership Reviews

1 - 5 of 282 
Teach Talk4/18/2015 12:43:46 AM
4.8
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Ahmed Baroud
We traded in our 2013 Fusion after the recall work was completed to avoid any possible problems in the future. Ahmed, who had also sold us our 2013 Fusion, bent over backwards to put us in a new and improved 2014 model. Ahmed had to leave for an outside appointment, but he made sure others completed the process, and he called me the next day to make sure everything had gone well and to see if he could do anything else for us. I would be happy to purchase another car from Koons Baltimore Ford, especially if Ahmed were available to assist me!
hot rod guy4/16/2015 09:13:25 AM
5.0
Overall Rating
Customer Service
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Casey Topper
We spent months looking online for a new truck because I hate buying a car. After finding a F350 that I liked online at Koons of Baltimore, I e-mailed the dealership and had a response within a few minutes. I spoke to Tom and he actually quoted me a price over the phone which was less than I had hoped for. Of course I didn't tell him that. We made plans to visit the dealership the following day and Tom e-mailed me the name of the person who would be helping me.Once we arrived, we were greeted very nicely and then our salesperson Casey walked up to us. He had already had the vehicle cleaned and sitting out front so we could test drive it, another pleasant surprise as most dealers don't even look for the vehicle until you show up. I drove the vehicle, really liked it and was on my way home with my new truck before much time had passed. I would recommend Koons Ford of Baltimore to anyone looking for a stress free experience. Thanks again Tom, Casey and Sam Billy
Teach Talk4/16/2015 01:28:47 AM
1.4
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:Steve Harrell
My husband took our 2014 Ford Fusion in to Koons Baltimore Ford for scheduled routine maintenance in the form of an oil change and a tire rotation on March 11, 2015. The service technician in charge of our service was Steve Harrell (unsure of spelling). As my husband drove away from the dealership he noticed a strange grinding type of sound coming from the front of the car and was worried something had been messed up with the front brakes during the tire rotation. However, he was wrong about the problem with our car, which he discovered as he was accelerating down the road when the car suddenly stopped dead on the road, and the front driver’s side tire rolled away down the street. Fortunately, no other car or person was injured in this accident, but my husband did hit his head hard and was very shaken up. Immediately following the accident he stumbled back across the street to the dealership where our salesman, Ahmed Baroud, tried to assist him by calling the service department to come get the car and to figure out what happened. The service manager, Paul, came up, changed the front tire, and returned the car to the dealership for repair. They got a rental car for my husband and sent him home even though he was clearly shaken from the experience. I spoke with the Service Manager, Paul, who told me there was only minor fender damage caused by the accident. The following day we met with Paul who took full responsibility for the damage to our car and assured us our car would be repaired to look ‘like new.’ He further told us they would ‘Take care of everything’ and would ‘Make it right.’ When I first saw my car I saw not only was the driver’s side fender damaged, but the front bumper was partially off the car; the hood was no longer centered; and damage had been done to the rotor when it hit ground. (I have pictures of the damage that could also be included with this review if that would help.) Paul also told us the damage was minor, showed us the body shop repair estimate, told us our car should be ready by the end of the following week 3/20/15, told us he noticed the rotor had flat spotted and would be replaced, and put us in a dealer rental. The accident occurred 5 weeks ago, and my car has still not been repaired to my satisfaction. During this time I was never contacted by either the body shop or the service department with updates about the status of my car or to apprise me of any delays in completing the repairs. I left a message for Steve Harrell on Thursday, March 26th to ask for an update on my car. When my call was not returned by Monday, March 30th I called again and was finally able to speak with Steve, who was not able to tell me anything about what was happening with my car. He told me he would leave a message for the Body Shop Manager to call me with information. After not being contacted by the following afternoon I called Paul the Service Manager to find out what was going on. He had not realized until Steve told him the day before that the work on my car had not yet been completed. He followed up with the Body Shop, explained the reasons for the delays, and told me the car should be completed by the following Tuesday or Wednesday. 4/ 7 or 4/8. In the early afternoon of Friday, April 10th, after not hearing anything else about my car, I again called Paul to find out what was happening. He called back around 2:00 to tell me my car was finished and was being cleaned up. The first and only time I was ever contacted by the body shop was late afternoon on Friday, April 10th, 4 and ½ weeks after the accident, when they called to tell me my car was finally ready to be picked up. Because of previous plans, the late time of day I was told the car was ready and the limited Saturday hours of operation of the Service Department and Body Shop we were not able to get my car until after work on Monday, April 13th. We looked over our car and found that the rotors had not been changed, the hood was still not properly aligned, and they had not even put the spare tire and accessories back away. We went in and asked for Steve, but he was gone for the day and no one else there could tell us anything about the unsatisfactory status of our car! When Steve contacted me the following day he told me the rotors and other service had been done in the service department prior to the body shop working on it, and the obvious oxidation on the rotors had occurred in the 3-4 weeks since the repairs were made. It seemed to me that he had not even looked at the car or reviewed the message we left prior to calling me and I was at work, so I asked him to call my husband for additional information about what was still unsatisfactory about the repairs. Steve admitted to my husband the rotors had not been changed. We returned to Koons that evening and reviewed the body shop and service records regarding the repairs to our car and discovered the rotors had not been changed, the front axle and connected parts had not been inspected for damage, and the cost of the repairs was about $1000.00 less than the estimate making me wonder what else was not done. We are still waiting for a final resolution to correct the damage done due to their sloppy work and negligence. A complaint has also been filed directly with Ford. Due to this nightmare experience I NO LONGER TRUST THE SERVICE DEPARTMENT AND BODY SHOP AT KOONS BALTIMORE FORD AND WILL NEVER TAKE ANOTHER CAR THERE AGAIN FOR SERVICE OR REPAIRS! After speaking with the General Manager, Dennis Koulatsos, I discovered my anger and distrust of the Body Shop may be a bit displaced because the Service Department should have taken the lead on making certain the repairs were completed quickly and competently. While we still do not have our car back, I am now receiving updates from Paul about the status of the repairs regularly and hope this will be resolved soon.
Mark4/09/2015 07:39:30 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Rudolph "Pete" Dixon,Mark Rodgers
This is the second car I bought at Koons with Mark Rodgers understanding of the business and my transportation needs. He introduced me to Pete Dixon who informed me of all the possible features available and how well they work in the car. I recommend talking to Mark or Pete when you're looking for advise or answers about cars. Thanks for getting me into a very nice car at the best price.
Vicki4/09/2015 06:18:48 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Casey Groop
I recently bought at new Focus at Koons. The salesman worked hard to get me a great deal and was very patient with my questions. He made sure I had everything I was looking for in a Focus.
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