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Chuck Stevens Auto Group

1304 S US HIGHWAY 31BAY MINETTE, AL 36507-2708
1-877-253-40281-877-253-4028
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Services and Amenities

  • Factory Authorized Service Center
  • Loaner Cars
  • Rental Cars
  • Parts & Accessories
  • Internet Access
  • Handicapped Accessible
  • Comfortable Waiting Area
  • Children's Play Area
  • Delivery Options
View all services and amenities

Why You Should Buy a Used Car From Us

Great Selection, Competitive pricing, Easy Going No Pressure Sales Staff.

Languages Spoken

  • Español
  • American Sign Language

Dealer Disclaimer

Sales Tax, Title, License Fee, Registration Fee, Dealer Documentary Fee, Finance Charges, Emission Testing Fees and Compliance Fees are additional to the advertised price ... Read more
Sales Tax, Title, License Fee, Registration Fee, Dealer Documentary Fee, Finance Charges, Emission Testing Fees and Compliance Fees are additional to the advertised price.
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Dealer Ratings

24-Month Overall Rating
  • 1.7
    Customer Service
  • 3.0
    Quality Of Work
  • 2.0
    Friendliness
  • 1.7
    Overall Experience
  • 1.7
    Price

Dealership Reviews

1 - 5 of 9 
patrick39016/03/2014 07:51:35 PM
3.4
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:Yes
Who Helped Me:Leslie McCraney
Left our 2007 Mercury Montego we bought at Chuck Stevens for A/C diagnosis & to have oil & plugs changed. Left it on 29th of May & it was ready June 2nd. Said the compressor was leaking & faulty & would need to be replaced. I was given a price of $1400.00 for this. Quoted 236.00 + tax to change 6 plugs & $ 60.00 for a specified synthetic oil change. I considered 1400.00 a bit high for the A/C work but, was willing to pay more for expertise. When we went to pick up the automobile we were not informed about the warranty till we asked. It was quite good actually (24 months on parts and labor) We proceed to customer service & wrote the check to pay the bill. Upon reviewing the bill I noticed a $30.00 charge for a oil change. I told the customer service individual that took the check that I did not think it was right & did they put synthetic oil in the vehicle? ( We had bought this car new from there and always used synthetic oil in it) She phoned Leslie who came & said it was not synthetic but synthetic blend. She said it was her fault and if I could wait she 15 minutes she would correct it. As she was leaving I asked her if there was going to be a additional charge and she indicated to me "that it was not my money" so I took that as a yes. I had already written the check and told her I was not going to pay for a mistake and asked her to get a manager on the phone which she did. She talked to him and he told her not to charge us. I then was given a customer award or credit on my next visit of $88.00 As i reviewed this I noticed it had wrong address & city on it. It was given to my son who had previously bought a vehicle there. As I pointed this out the clerk said well I will keep his name on there and change address & city to yours. ( We have same name except I am Sr.) Overall I have been satisfied in the past with this dealership and have referred others to it. However, I think customer experience in customer service could be enhanced & would result in higher reviews. .
totalmiche4/03/2014 07:30:57 AM
1.0
Overall Rating
Customer Service
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:No
Who Helped Me:Atmore Chevrolet dealership
I couldn't find Chuck Stevens Chevrolet in Atmore, AL listed on this site specifically, so this was my only option. A couple of weeks ago my parents told me that they were going to and buy a newer car. I asked them to wait for my next visit so I could go with them. I grew up in the Atmore area, and after getting married moved to Hoover, They are getting up there in age and don't always make good decisions of late. I arrived yesterday morning to find that they went against my wishes and bought a used car from the Chuck Stevens dealership in Atmore. They said they were having a big sale. I asked for the paperwork to see what they had paid. I called one of the loan officers at my bank in Hoover with the figures just to be sure they were treated fairly. My stomach turned after hearing what she said. They got screwed! They were charged close to $4000 more than what my bank said the car was actually worth. I tried calling the dealership and was put on endless hold trying to get in touch with the salesman. After a half dozen tries I was told he didn't work there. I called my best friend from high school who works for one of the local banks. She told me the place is notorious. They bring in a group of fast talking con men for these so called sales and take advantage of everyone that walks through the door. She said her bank gets a dozen people a month coming in trying to refinance cars purchased there only to find out they are so underwater because of the price they paid they're stuck. She's been told by others in the business that there are very few banks that will finance cars purchased there because they are so corrupt. My parents are kind, generous, trusting, simple country people. They've never hurt anyone in their lives. They were totally taken advantage of by an unscrupulous business. There are numerous online complaints about this Chuck Stevens dealership and other Chuck Stevens dealerships all with the same pattern of deceit and deception. I've emailed Chevrolet about the business practices of this dealer along with links to all the complaints I've found so far online. I've also filed a formal complaint with the Attorney General in Montgomery. I'm mad and I'm can't let this go. Someone has to stop this.
millie19529/14/2013 06:55:28 PM
1.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:No
Who Helped Me:The Owner
This guy has more websites than I've ever seen in my life, every one of them priced different. Most, if not all of the sites have prices called "Equity Pricing". I still have no idea what that is, it doesn't say on most of their sites. Others have the same equity pricing, but on these it says the discounted prices are with 10% down. Others say with $2500 down. which is it? But if you look at the window sticker of the new cars, the discounted online price is full sticker. Can you believe it discounted to full sticker. So does that mean they are adding more to the price of the cars so they can discount it back to full sticker? Is that even legal? My poor daughter drove over 100 miles to figure out she was being taken. and she called them before going down there and they continued on the phone with the scam. Do yourselves a favor and find an honest dealer. Companies doing business like this won't be around very long. We wound up in Pensacola. The dealer there is straight as an arrow.
87-Rocket11/20/2012 11:49:30 AM
4.8
Overall Rating
Customer Service
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Brandon Harvey
My wife and I purchased a new Dodge Durango from Chuck Stevens Automotive on 11/19/2012. This is the third automobile that we have purchased from Chuck Stevens since living in the Mobile County area. The customer service was great. The Internet Sales Department (Tenille & Jim) was very responsive and prompt to my contacts. The Salesman (Brandon) and Managers (Chuck & Bobby) stayed until almost 9:00 P.M. to get everything done. Everyone we dealt with was very friendly and accommodating. The price of the Durango we purchases was a little more than I wanted to pay but I believe we still got a good deal. Our overall experience was excellent.
scottwatts11/05/2012 11:43:44 AM
3.2
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:No
Who Helped Me:
Very friendly people. HOWEVER, make sure you get everything in writing and make a final inspection BEFORE you sign the contract or else you will be left holding the bag. Signed contract on Friday, came back on Saturday to pick up car. When I picked up the car, only one floor mat was in car. It was suspected that detail shop forgot to put them all back in car. Was also only given one key to car and was told other was locked up in GM’s office and would be retrieved on Monday and mailed to me. On Tuesday, I called dealership after not hearing anything back, and was told “sorry” on the floor mats, nothing they could do, and was told cannot find 2nd key but would continue to look and let me know when they found it. After a week of back and forth calls, was finally told “sorry” on the 2nd key, but they would be willing to sell me another one at “their cost” of $185.00! An anonymous call to their parts department got me a verbal quote of $185 for this as well. I guess they sell all of their parts and service at “their cost”? They now were trying to say never had a 2nd key, even though one of the photos on the on-line ad clearly showed 2 keys. But now since the car was sold, that ad had been deleted and mysteriously no back-up of it is to be found anywhere in the world. They apologized again, but basically said too bad, that they were not willing to do anything to make this right. Ad also said the car had a radio that satellite capable too. Once I got home with the car and read the manual and had the satellite radio guys on the phone to activate it, found out this was not true. This car did not have a satellite radio. Did not even bother calling and asking about this as from their response on the floor mats and 2nd key, I was sure what their response would be on this. Chuck Stevens claims to be the home of the “lifetime warranty” which is what got me to their dealership in the first place. Based on their service after the sale thus far, I am concerned how they will react should I ever need to have any work performed under this warranty….
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