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Herb Chambers Honda Of Boston

1186 Commonwealth AveBoston, MA 02134
1-888-390-02371-888-390-0237

Services and Amenities

  • Factory Authorized Service Center
  • Rental Cars
  • Parts & Accessories
  • Courtesy Shuttle
  • Detailing
  • Customization
  • Handicapped Accessible
  • Comfortable Waiting Area
  • Concierge
  • Delivery Options
View all services and amenities

Why You Should Buy a New Car From Us

For more information call a Client Care Specialist, toll free 888.771.9071. Herb Chambers is New Englands Largest Dealer and Automotive Internet Retailer. Why because we ... Read more
For more information call a Client Care Specialist, toll free 888.771.9071. Herb Chambers is New Englands Largest Dealer and Automotive Internet Retailer. Why because we keep it simple by focusing on convenience, cost, selection professionalism, integrity and excellence. Our goal is 100% customer satisfaction. With over 8000 new and more than 2000 Herb Chambers Certified Pre-Owned vehicles the choice is simple. We look forward to seeing you soon at Herb Chambers!

Why You Should Buy a Used Car From Us

For more information call a Client Care Specialist, toll free 888.771.9071. Herb Chambers is New Englands Largest Dealer and Automotive Internet Retailer. Why because we ... Read more
For more information call a Client Care Specialist, toll free 888.771.9071. Herb Chambers is New Englands Largest Dealer and Automotive Internet Retailer. Why because we keep it simple by focusing on convenience, cost, selection professionalism, integrity and excellence. Our goal is 100% customer satisfaction. With over 8000 new and more than 2000 Herb Chambers Certified Pre-Owned vehicles the choice is simple. We look forward to seeing you soon at Herb Chambers!

Languages Spoken

  • Español

Dealer Disclaimer

Info is based on data provided by the vehicle manufacturer and other sources and therefore exact configuration, specifications & accessories should be used as a guide onl ... Read more
Info is based on data provided by the vehicle manufacturer and other sources and therefore exact configuration, specifications & accessories should be used as a guide only and are not guaranteed. We will not be liable for any inaccuracies, claims or losses of any nature. Inventory is also subject to prior sale and prices are subject to change without notice, cannot be combined with any other offer(s), do not include taxes, registration fees, insurance, finance and/or documentation charges.
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Dealer Ratings

24-Month Overall Rating
  • 4.3
    Customer Service
  • 4.3
    Quality Of Work
  • 4.5
    Friendliness
  • 4.3
    Overall Experience
  • 4.3
    Price

Dealership Reviews

1 - 5 of 491 
AlexS8/29/2016 10:32:10 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:Yes
Who Helped Me:Susanne Moore
I live in Cranford, NJ and I have never met Susanne Moore from Boston Herb Chambers Honda face to face. Susanne helped me today to take care of my daughter's old good Honda Accord 2002. I was updated in details on a state of the car, repairs that have to be done ASAP and car problems to take care as soon as I can. I got a call from Susanne as soon as repair was finished and it was earlier than was promised. All communication was detailed and friendly, I appreciate Susanne's help very much.
Herb Chambers Honda in Boston responded to this review
8/30/2016
Thank you for taking the time to share your experience with Susanne. She is an asset to our team, and it is encouraging to hear she impressed you by delivering our trademark service. Thank you for your recommendation and please let us know if there is anything we can assist you or your daughter with in the future. Best, Gerry Salois, General Manager
Ekaterina Savchenko8/19/2016 12:59:48 PM
4.4
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Braulio
it was pleasure to buy a car there, the team was very nice and helpful. I like my car and service which i got there.
oscar27738/14/2016 10:46:08 PM
1.0
Overall Rating
Overall Experience
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:No
Who Helped Me:Mohammed Denny
After driving 175 mi from Burlington Vt. to Boston for a prescheduled appointment Sun. 8/14 at 12:30, the vehicle of interest was essentially sold out from under us. We learned upon arrival from Julie, salesperson, vehicle was sold to a woman who was scheduled to see it at 11am Sun., 90 min. before we were scheduled to arrive for our 12:30 time. Neither she nor Mo, finance manager, were honest enough to tell us the woman had called for an appointment the day before and instead, simply explained "she just happened to drop in". General Manager Dana informed us her appointment was made Sat.8/13 24 hrs. after I scheduled mine Fr. 8/12. In fact Julie called me Sat. pm at 3:30 to tell me what her manager offered for my trade in vehicle and never spoke a word about about it. No effort was made to notify us, as a courtesy, despite our long journey. When I called and offered a deposit 24 hrs before my appointment, I was told.."you'll be fine." It truly casts HC sale staff in the classic mold of "used car salespeople". Apologies were superficial, defensive and disingenuous. I want Herb Chambers to know how his employee's behavior today undermines his so called reputable image. I know they are in business to sell vehicles, and have the right to sell to sell on a first come first serve basis, but I am offended to know that this staff blatantly and patently violates ethical practice and common decency. It leads me to believe they customarily draw out customers in the belief they might sell additional vehicles (which they offered me) despite personal hardships incurred. Thanks for the opportunity to be heard (or read in this case).
roedan7/24/2016 11:08:33 AM
4.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Thomas Ayers
My wife and I went in knowing in general what we were looking for, and Thomas Ayers helped us to find it. He was very reachable by phone, answered all our questions, and guided us through the process. I would recommend Herb Chambers.
Herb Chambers Honda in Boston responded to this review
7/25/2016
I sincerely appreciate the time it took for you write this great review about Thomas. Our number one goal is providing an exceptional customer experience. I'm so happy to know that this was achieved with you and your wife during your visit with him. We thank you for your business and look forward to the opportunity to serve your automotive needs again in the future. Best, Kenny Giordano, General Manager
Leezc37/01/2016 12:40:58 PM
1.4
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:Herb Chambers Honda in Boston Service Specialists
A customer lounge filled with tattered and worn out chairs is indicative of is dealerships atitude towards and commitment to customer service. When I made my appt. I was told he "1st annual service" for my 2015 Honda CRV Touring would run less than $100 and would only require "an hour or two." Imagine my surprise when I learned I would spend at least 3 hours in this uncustomer friendly environment and spend almost $500 on service. They apologized about the "confusion." Here I am 24 hours later waiting again in this shoddy space bcause they managed to screw up my vhicle. I broght in a car that ran perfectly. Despite paying for an alignment my vehicle now pulls to the left. Shoddy if not incomprtent service to say the least. They seem to have no concern for or understanding that my time is valuable. So here I sit ... Again. I'll find somone else to service my vehicle in the future.
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Herb Chambers Honda Of Boston : Boston, MA 02134 Car Dealership, and Auto Financing - Autotrader