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Mercedes-Benz of Cincinnati

8727 Montgomery RoadCincinnati, OH 45236
1-855-482-17731-855-482-1773
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Services and Amenities

  • Factory Authorized Service Center
  • Loaner Cars
  • Parts & Accessories
  • Courtesy Shuttle
  • Detailing
  • Customization
  • Business Center
  • Internet Access
  • Handicapped Accessible
  • Comfortable Waiting Area
  • Children's Play Area
  • Concierge
View all services and amenities

Why You Should Buy a New Car From Us

Mercedes-Benz of Cincinnati is the premier Mercedes-Benz dealer of Cincinnati, OH. We are proud to serve Cincinnati, Mason, Columbia Township, Anderson Township, and Fort ... Read more
Mercedes-Benz of Cincinnati is the premier Mercedes-Benz dealer of Cincinnati, OH. We are proud to serve Cincinnati, Mason, Columbia Township, Anderson Township, and Fort Mitchell, KY. Mercedes-Benz of Cincinnati is honored by its faithful clientele and dedicated to providing the highest quality customer service. This Cincinnati Mercedes-Benz dealer is full of Mercedes-Benz experts with a committed Mercedes-Benz sales staff with many years of experience satisfying our customers' inquiries and automotive needs. Browse our thorough new and used Mercedes-Benz inventory online, request more information about vehicles, set up a test drive or inquire about financing!

Why You Should Buy a Used Car From Us

HERE AT MERCEDES-BENZ OF CINCINNATI WE CARRY A VARIETY OF HIGHLINE USED IMPORTS SUCH AS BMW, PORSCHE, AUDI, LEXUS AND OF COURSE MERCEDES BENZ. WE HAVE EXTENDED WARRANTIE ... Read more
HERE AT MERCEDES-BENZ OF CINCINNATI WE CARRY A VARIETY OF HIGHLINE USED IMPORTS SUCH AS BMW, PORSCHE, AUDI, LEXUS AND OF COURSE MERCEDES BENZ. WE HAVE EXTENDED WARRANTIES AVAILABLE ON USED MERCEDES BENZ. CAR WASHES AND SERVICE LOANERS ARE ALSO PROVIDED FOR OUR LOCAL MERCEDES-BENZ CUSTOMERS. CONTACT US FOR YOUR NEXT CAR, WE TRY TO MAKE THE EXPERIENCE ENJOYABLE. 513-984-9000.

Dealer Disclaimer

Sales Tax, Title, License Fee, Registration Fee, Dealer Documentary Fee, Finance Charges, Emission Testing Fees and Compliance Fees are additional to the advertised price ... Read more
Sales Tax, Title, License Fee, Registration Fee, Dealer Documentary Fee, Finance Charges, Emission Testing Fees and Compliance Fees are additional to the advertised price.
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A certified pre-owned car has passed a strict inspection by the original manufacturer and is backed by an extended warranty.
Some brands group models with similar body styles together. (Ex: BMW 3 Series or Mercedes-Benz C-Class)
Trim refers to both exterior and interior options that enchance a base model. (Ex: Ford Mustang GT or Honda Accord EX)
These dealers accept offers from our Trade-In Marketplace, which determines the value of your car and provides an instant, free offer. Offers are guaranteed as long as the car's condition and information are verified.
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Dealer Ratings

24-Month Overall Rating
  • 4.9
    Customer Service
  • 4.9
    Quality Of Work
  • 4.9
    Friendliness
  • 4.9
    Overall Experience
  • 4.7
    Price

Dealership Reviews

1 - 5 of 316 
Ron Jurgens7/27/2015 06:56:23 AM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Jack Hoffman,Zach Glutz
Zach is a very knowledgeable sales person who works with the best leader a Mercedes Benz dealer could have Jack Hoffman. Thanks for being so nice.
Bengalsfan7/24/2015 10:27:15 PM
3.2
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Jack Hoffman,Jim Rutter
Jim Rutter sales guy was fantastic. He was honest, polite and answered all of my questions. The only negative was the management. Jack Hoffman barely ackmloedged me and the sales manager spent most of his time pacing in front of the glass office. They sent me a generic email about my experience and I suggested that they should at least meet the customers who bought a car. Jack went on to say that he is too busy managing a sales staff of 12 but at 10a on Friday morning I was the only one in the dealership. no reply from the management??????
Mercedes-Benz of Cincinnati responded to this review
7/27/2015
I appreciate the response and commitment to improve. That's all I wanted in the first place. Let me clarify and say that Robert Wilson sent me an email to which I responded but he did not even meet me during my sales transaction. He spent all of his time pacing in front of his office and socializing with the staff. Jack Hoffman was rude and abrupt. I hold these individuals responsible for the the culture of customer arrive in the dealership since they are in the position of leadership and should lead by example. The best response would be to hear directly from one of them rather than hiding behind the anonymity of their sales staff or this anonymous response. If Mercedes is truly committed to providing a superior customer experience I would expect a phone call from either one, preferably the general manager, stating the same thing contained in this response. Don't you get it at this very basic level to commit to service recovery???????!!!!!!
Mercedes-Benz of Cincinnati responded to this review
7/27/2015
....and that would seal it it for me so that I would be happy to edit my review. Without that, I am left to conclude that the sales management is either out of touch or do not care with what happens on the floor. Either situation is untenable for a company that is committed to its customers. Thank you, Curtis T Ohashi, Phd
Chase7/23/2015 01:09:53 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Chris Walker
I stopped by the dealership on my way home from my office to see what inventory they currently had. It just so happened that they had the perfect CLS550 with the exact options I would have wanted and the perfect color combination. Chris Walker met me on the lot very quickly and let me take the vehicle out for a spin. We kept in touch over the next 2 days via email. We even negotiated the price and terms via email. Chris was very helpful with initiating the credit application and explaining the rate and terms that they could offer. The deal was negotiated quickly over the phone and via email. I already knew what to expect before heading back to the dealership to pick up my new car. When I got there, the car was already being detailed and the paperwork was ready to go. All-in-all, it took about 30 minutes to sign and drive off the lot. Chris was also very helpful with some follow up accessories that I decided to purchase even though it probably wasn't his department.
danbailey7/16/2015 01:37:19 PM
4.8
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Zach Glutz
Zach, and all that I met, were very experienced, knowledgable and courteous. I knew what I wanted and Zach knew how to get me taken care of from start to finish.
billl bahl7/15/2015 07:45:40 AM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Jim Rutter
My experience at MB Cincy was very good....Jim Rutter did a very good job in delivering the car and getting the MBrace setup. Also did a nice job following through on getting the license plate depite difficulties with Ohio BMV.
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This image is a stock photo and is not an exact representation of any vehicle offered for sale. Advertised vehicles of this model may have styling, trim levels, colors and optional equipment that differ from the stock photo.
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