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Crown Chrysler Dodge Jeep of Cleveland

511 S. Lee HighwayCleveland, TN 37311
1-844-243-78351-844-243-7835
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Services and Amenities

  • Factory Authorized Service Center
  • Body Shop
  • Parts & Accessories
  • Courtesy Shuttle
  • Detailing
  • Handicapped Accessible
  • Comfortable Waiting Area
  • Delivery Options
View all services and amenities

Why You Should Buy a New Car From Us

Are you ready to experience that "new car smell?" At Crown Chrysler Dodge Jeep Ram in Cleveland, TN we're excited to put you in the driver's seat. Allow us to demonstrate ... Read more
Are you ready to experience that "new car smell?" At Crown Chrysler Dodge Jeep Ram in Cleveland, TN we're excited to put you in the driver's seat. Allow us to demonstrate our commitment to exceptional customer service! Crown Chrysler Dodge Jeep Ram's sales staff is here to answer your questions related to inventory, service, parts, financing and more. Exceeding your expectations, one customer at a time.

Why You Should Buy a Used Car From Us

Does one of our pre-owned cars, trucks or SUVs strike the perfect chord? At Crown Chrysler Dodge Jeep Ram in Cleveland, TN we're excited to put you in the driver's seat. ... Read more
Does one of our pre-owned cars, trucks or SUVs strike the perfect chord? At Crown Chrysler Dodge Jeep Ram in Cleveland, TN we're excited to put you in the driver's seat. Allow us to demonstrate our commitment to exceptional customer service! Crown Chrysler Dodge Jeep Ram's sales staff is here to answer your questions related to inventory, service, parts, financing and more.

Dealer Disclaimer

Price excludes the cost of optional equipment selected by the purchaser, state and local taxes, tags, registration and title fees. Prices subject to change at any time wi ... Read more
Price excludes the cost of optional equipment selected by the purchaser, state and local taxes, tags, registration and title fees. Prices subject to change at any time without notice. Not responsible for data entry errors or typos.
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These Participating Dealers accept the Kelley Blue BookSM Instant Cash Offer which is a free actual offer based on your specific car's condition and features. Once the Dealer inspects your vehicle to verify the information and confirm the condition of your car, you decide if you want to walk away with cash, use the Offer toward the purchase of another vehicle, or do nothing at all.
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Dealer Ratings

24-Month Overall Rating
  • 4.7
    Customer Service
  • 4.7
    Quality Of Work
  • 4.7
    Friendliness
  • 4.6
    Overall Experience
  • 4.6
    Price

Dealership Reviews

1 - 5 of 95 
teacherthird39/17/2016 07:19:30 PM
4.6
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Tom Nicholson
A good dealership that has a variety of vehicles new and used. There are a lot of great warranties available that make the price worth it.
Crown Chrysler Dodge Jeep Ram responded to this review
9/19/2016
Thanks for the 5-star rating, teacherthird3! We're happy to hear that you had a pleasant and accommodating car buying experience, and that you were pleased with the options that were available to you. We appreciate your business and hope to work with you again in the future. Regards, Crown Chrysler Dodge Jeep Ram Cleveland
notimpressed8/23/2016 10:31:57 PM
1.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:not sure
I made an appointment for service on my Dodge Ram six days prior. I took off time from work to drop my truck off at the time they opened ( 7:00 A.M.) and had my supervisor come pick me up. At 7:00 there was no workers there except for a nice lady by herself. The workers slowly rolled in and I discussed my servicing to be done with the one who seemed to be in charge. During the afternoon I expected a call from the shop and never heard from them, so I called and got the "everybody's busy" recording and left a message. Still no call back. At 4:00 P:M. I returned to Crown only to find the man who seemed to be in charge knew nothing on the status of my truck. When he checked into it he told me it hadn't been touched, but offered to change the oil while I waited. What a joke ! I asked for my keys and I'll never return again ! I called the store manager to ask why my truck wasn't touched all day and got his voicemail. So I explained and asked for a call back......never happened. TOTAL INCOMPETENCE !
Crown Chrysler Dodge Jeep Ram responded to this review
8/30/2016
Dear "notimpressed", We appreciate you taking time to write a review of your experience in our service department, and also for taking additional time to discuss your concerns with me on the telephone. I look forward to seeing you when you are able to return with your vehicle when we will perform all of the necessary work. Sincerely, Patricia Neal, Service Manager, Crown Chrysler Dodge Jeep Ram, Cleveland TN
Carrie Drake8/01/2016 05:13:01 PM
5.0
Overall Rating
Overall Experience
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Ronny Jones
I recently purchased a vehicle from Crown and was impressed at how smooth and efficient Crown does business. I appreciated the relaxed, homey feel of the dealership. However, I was most impressed with my sales rep., Ronny Jones. Ronny is a very honest, caring and charismatic individual who clearly takes pride in his work.
Crown Chrysler Dodge Jeep Ram responded to this review
8/03/2016
Thanks Carrie! We're happy to hear that you had such a great car buying experience, and that Ronny was able to make sure you were well accommodated throughout the process. It's wonderful to know that he extended useful advice and information to you, and that you felt at ease with his assistance.! We appreciate your business and hope to work with you again in the future. Regards, Crown Chrysler Dodge Jeep Ram Cleveland
bradmt 6/27/2016 09:41:45 PM
2.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:No
Who Helped Me:John Jamieson
The salesman that I spoke with didn't really listen to what I wanted in a new vehicle. He was trying to get me to buy a completely different car that I didn't want. Also he didn't write the right info on my temporary tag or the right VIN number on it. Then the Finance manager filled out half my paperwork with the wrong VIN number. I had to go in 5 days later to resign all correct papers. Just a bad experience sale wise.
Crown Chrysler Dodge Jeep Ram responded to this review
7/01/2016
Dear bradmt, We appreciate you taking the time to post a review of your experience with us, and we apologize that you feel that it was not satisfactory. We would welcome an opportunity to discuss your experience with you in more detail, and to that end I have been trying to reach you at the number we have on file. Could you call me back at the dealership on 423-476-6555 at your earliest convenience please? Sincerely, Benny Hamby, Sales Manager, Crown Chrysler-Jeep-Dodge-RAM, Cleveland TN
Tip6/14/2016 02:24:58 PM
4.6
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:Yes
Who Helped Me:Jeff Milsaps
We were on a long trip when oil pressure dropped. Got to Crown dealership. They promptly and courteously ordered a part and got us going again.
Crown Chrysler Dodge Jeep Ram responded to this review
6/16/2016
Thanks for the 5-star rating, Tip! We're happy to hear that we were able to take care of your emergency repair and get you back on the road quickly so that you could get on with your trip! We appreciate your business! Regards, Crown Chrysler Dodge Jeep Ram Cleveland
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This image is a stock photo and is not an exact representation of any vehicle offered for sale. Advertised vehicles of this model may have styling, trim levels, colors and optional equipment that differ from the stock photo.
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Crown Chrysler Dodge Jeep of Cleveland : Cleveland, TN 37311 Car Dealership, and Auto Financing - Autotrader