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Crown Chrysler Dodge Jeep of Cleveland

511 S. Lee HighwayCleveland, TN 37311
1-844-367-01911-844-367-0191
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Services and Amenities

  • Factory Authorized Service Center
  • Body Shop
  • Parts & Accessories
  • Courtesy Shuttle
  • Detailing
  • Handicapped Accessible
  • Comfortable Waiting Area
  • Delivery Options
View all services and amenities

Why You Should Buy a New Car From Us

Are you ready to experience that "new car smell?" At Crown Chrysler Dodge Jeep Ram in Cleveland, TN we're excited to put you in the driver's seat. Allow us to demonstrate ... Read more
Are you ready to experience that "new car smell?" At Crown Chrysler Dodge Jeep Ram in Cleveland, TN we're excited to put you in the driver's seat. Allow us to demonstrate our commitment to exceptional customer service! Crown Chrysler Dodge Jeep Ram's sales staff is here to answer your questions related to inventory, service, parts, financing and more. Exceeding your expectations, one customer at a time.

Why You Should Buy a Used Car From Us

Does one of our pre-owned cars, trucks or SUVs strike the perfect chord? At Crown Chrysler Dodge Jeep Ram in Cleveland, TN we're excited to put you in the driver's seat. ... Read more
Does one of our pre-owned cars, trucks or SUVs strike the perfect chord? At Crown Chrysler Dodge Jeep Ram in Cleveland, TN we're excited to put you in the driver's seat. Allow us to demonstrate our commitment to exceptional customer service! Crown Chrysler Dodge Jeep Ram's sales staff is here to answer your questions related to inventory, service, parts, financing and more.

Dealer Disclaimer

Price excludes the cost of optional equipment selected by the purchaser, state and local taxes, tags, registration and title fees. Prices subject to change at any time wi ... Read more
Price excludes the cost of optional equipment selected by the purchaser, state and local taxes, tags, registration and title fees. Prices subject to change at any time without notice. Not responsible for data entry errors or typos.
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A certified pre-owned car has passed a strict inspection by the original manufacturer and is backed by an extended warranty.
Some brands group models with similar body styles together. (Ex: BMW 3 Series or Mercedes-Benz C-Class)
Trim refers to both exterior and interior options that enchance a base model. (Ex: Ford Mustang GT or Honda Accord EX)
These dealers accept offers from our Trade-In Marketplace, which determines the value of your car and provides an instant, free offer. Offers are guaranteed as long as the car's condition and information are verified.
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Dealer Ratings

24-Month Overall Rating
  • 4.9
    Customer Service
  • 5.0
    Quality Of Work
  • 4.9
    Friendliness
  • 4.9
    Overall Experience
  • 4.9
    Price

Dealership Reviews

1 - 5 of 75 
LarryHill8/29/2015 02:36:13 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:Yes
Who Helped Me:Patricia Neal
This place was a pleasure to deal with thanks to Trish their Service Manager. I contacted her about a recall I had been trying to accomplish with the Crown Dodge dealer in Chattanooga but I soon found out the Chattanooga voice mail goes to a dead letter department, thank goodness that their Cleveland dealership isn't that way. I found out after contacting the Chrysler Recall phone line that Cleveland had my part for the Recall, after speaking with Trish about the Grand Caravan problems with randomly not starting or while driving it would shut down she said they could work me in the very next day. Their Chattanooga dealership needs to take lessons from Trish on how to run their Service Department. It was amazing to actually speak to a person the first time I called instead of an answering machine. It might be different if they returned my calls in a reasonable period of time but I don't believe they really care about Customer Service at the Chattanooga location. Thanks again Trish for the quick turn-around and the friendly atmosphere at your Cleveland location. :-)
B. Farmer8/13/2015 12:30:30 PM
4.8
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:Yes
Who Helped Me:Jeff Milsaps
My Jeep Cherokee started to cut out, so I went by Crown in Cleveland. Jeff MIllsaps helped me out and got me back on the road quickly. I didn't have to wait very long and felt welcomed and happy to get back on the road.
slideone7/25/2015 10:40:23 AM
1.0
Overall Rating
Customer Service
Friendliness
Overall Experience
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:Kat Cole
I was greeted two days in a row by a frown from Kat Cole. After explaining a check engine light was on for the third time, her response, "how many miles on it". So what does that have to do with anything?
Crown Chrysler Dodge Jeep Ram responded to this review
8/10/2015
Dear “slideone”, Thank you for taking the time to write your review, and we apologize that you felt that your experience with us was unsatisfactory. Unfortunately, at the time of your visit, we were unable to provide repair services for diesel trucks like yours and Kat was trying to assist you in having your truck repaired at our Chattanooga location. We agree that a warm smile and friendly manner goes a long way towards providing a great service experience! With this in mind, I have spoken to Kat about your review and counseled her on being more friendly. If I can be of any assistance to you in future, please do not hesitate to contact me directly at the store on 423-476-6555. Sincerely, Patricia Neal, Service Manager, Crown Chrysler-Jeep-Dodge-Ram, Cleveland TN
Mr.manperson6/16/2015 04:21:35 PM
4.8
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:Yes
Who Helped Me:Jeff Milsaps
I was driving in the road with my great granddaughter and I noticed that my battery was on low. I pulled over and steam was coming out and water was EVERYWHERE! I called road side assistance and they told me to call Mr. Milsaps. He was very cooperative and polite. I got towed to his dealer and I did not even need an appointment. He fixed my water pump in less than two hours. He went out of his way to help me. If you are around Cleveland, Tennessee, call Mr. Milsaps. You won't regret it. He is such a help ??
Crown Chrysler Dodge Jeep Ram responded to this review
6/19/2015
Thank you for recognizing Jeff! He will really appreciate it. And we, as a whole. are glad that we could get you and your granddaughter up and running in no time! Thank you for stopping in and if you need anything at all, please do not hesitate to give us a call. Sincerely, Crown Chrysler Jeep Dodge Ram Cleveland
Walt6/13/2015 11:05:01 AM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:Yes
Who Helped Me:Jeff Milsaps
Excellent. Mr. Jeff Milsaps fixed my truck without a appointment on a Saturday within 30 minutes. Well coordinated and supportive. Parts employee did a good job looking up some information for me too.
Crown Chrysler Dodge Jeep Ram responded to this review
6/16/2015
Thank you for your time and feedback. We are so happy to hear that your service experience with us was better than you expected! Please let us know if you have any other issues. We would be happy to help! Kind Regards, -Crown Chrysler Dodge Jeep Ram Cleavland
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This image is a stock photo and is not an exact representation of any vehicle offered for sale. Advertised vehicles of this model may have styling, trim levels, colors and optional equipment that differ from the stock photo.
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