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Byers Imports LLC

401 North Hamilton RoadColumbus, OH 43213
1-844-807-45951-844-807-4595
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A certified pre-owned car has passed a strict inspection by the original manufacturer and is backed by an extended warranty.
Some brands group models with similar body styles together. (Ex: BMW 3 Series or Mercedes-Benz C-Class)
Trim refers to both exterior and interior options that enchance a base model. (Ex: Ford Mustang GT or Honda Accord EX)
These dealers accept offers from our Trade-In Marketplace, which determines the value of your car and provides an instant, free offer. Offers are guaranteed as long as the car's condition and information are verified.
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Dealer Ratings

24-Month Overall Rating
  • 3.9
    Customer Service
  • 4.1
    Quality Of Work
  • 4.3
    Friendliness
  • 3.8
    Overall Experience
  • 4.2
    Price

Dealership Reviews

1 - 5 of 25 
Ol4/30/2015 11:41:18 AM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:Yes
Who Helped Me:Eric Friend, Ellis Sorrell, Adam Frantz, Jason Sparks, Jaime
I want to share my very positive experience with Byers Audi of Columbus; I stopped over in March and April 2015 for a major vehicle inspection, application of a few accessories and wheels rotation. I was sincerely impressed with the approach, speed and professionalism of the ENTIRE team on the floor, after being the premium cars owner for many years I have seen and dealt with a fair number of premium brand dealerships and Byers Audi of Columbus definitely stands out and its team makes all the difference. Special thanks to Eric Friend, the Service Director of Byers Audi for the personal approach when working with customers and assembling the great team, it was my true pleasure to work with Ellis Sorrell, an Audi Service Advisor and his assistants who made the entire servicing experience so focused and enjoyable. Parts Advisor Jason Sparks was very helpful in providing a great insight into parts and accessories and delivering them in a timely manner, exactly as ordered. Also for me it was important to get a detailed technician’s “hands-on” opinion on my car’s condition and Adam Frantz who took care of my vehicle, did an outstanding job of walking me around the service bay (the whole service area looked VERY tidy btw) and answering my questions at length – really appreciate it. Finally the last but not the least – it feels truly great to get your car back SPOTLESS clean and detailed. So the provided quality complimentary wash on every visit is totally worth it and Jaime, the detailing specialist, is my go to guy when I need that car shine. PS: The dealership interior and condition is very nice, the waiting space could have been a little bit cozier but it is not off–putting in any way. The loaner vehicles are brand new, super clean and the dealership does it best to match the loaner class to your own. Bottom line is, if you have a premium vehicle or just like your car to be well taken care of, definitely go to Byers Audi of Columbus (Byers Imports).
Doug Acker3/27/2015 05:24:26 PM
2.2
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:Eric and Ellis
I recently relocated to Columbus. Took my Audi in for the 35K service. They misplaced the paperwork I gave them, which required an additional trip back to the service center, and they broke off a screw inside the engine compartment attached to my headlight. They refused to replace the part they broke. They broke my car and didn't offer any reasonable fix. Such a miserable service center. Shop around before you too learn the hard way. People warned me, but I ignored them.
Cowtown2/18/2015 10:01:31 AM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Justin Riddle,Bart Ertuncay
Justin Riddle is an excellent representative for Byers Audi! He is very professional and willing to listen to what is most important for the customer. Justin is not a pushy sales representative and will go above and beyond with finding you the best deal on a vehicle. I also want to thank Kevin King - General Manager, Matt Kneeland - Audi Sales Manager, Rachel Dimler - Audi Brand Specialist and Bart Ertuncay - Audi Finance Manager for all of their help with the purchase of my wife's 2015 Audi Q5. Mike Garas - Audi Brand Specialist is another great resource of information at Byers Audi. We look forward to doing more business and recommending our friends and family to Byers Audi and Imports.
akmorris9212/24/2014 01:13:56 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Heath Maynard, Dominic Decaro
I came in from out of state to buy a car here, these guys made it easy and fun! The car is spotless and Dominic was super professional and nice. He had the car cleaned and fueled when I got there. What a great deal! Heath got me financed in no time and had my paperwork done super quick. He also hooked me up with a great warranty and gap insurance since my insurance company doesn't offer it. Thanks Heath and Dominic!
michael.g.lacy9/16/2014 02:35:07 PM
2.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:
They told me the problems I was having were do to a bent rim after a wheel alignment. We repaired what was called a minor dent and it didn't solve the problem. The service manager tried to blame the dealership that sold me the car "He asked me why do you think they would sell you a car that has theses problems". I would never take my car to byers. Check the fourms everyone in Columbus says stay way.
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This image is a stock photo and is not an exact representation of any vehicle offered for sale. Advertised vehicles of this model may have styling, trim levels, colors and optional equipment that differ from the stock photo.
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