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Byers Imports LLC

401 North Hamilton RoadColumbus, OH 43213
1-877-926-70451-877-926-7045
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A certified pre-owned car has passed a strict inspection by the original manufacturer and is backed by an extended warranty.
Some brands group models with similar body styles together. (Ex: BMW 3 Series or Mercedes-Benz C-Class)
Trim refers to both exterior and interior options that enchance a base model. (Ex: Ford Mustang GT or Honda Accord EX)
These dealers accept offers from our Trade-In Marketplace, which determines the value of your car and provides an instant, free offer. Offers are guaranteed as long as the car's condition and information are verified.
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Dealer Ratings

24-Month Overall Rating
  • 3.8
    Customer Service
  • 4.3
    Quality Of Work
  • 4.0
    Friendliness
  • 3.6
    Overall Experience
  • 3.8
    Price

Dealership Reviews

1 - 5 of 21 
michael.g.lacy9/16/2014 02:35:07 PM
2.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:
They told me the problems I was having were do to a bent rim after a wheel alignment. We repaired what was called a minor dent and it didn't solve the problem. The service manager tried to blame the dealership that sold me the car "He asked me why do you think they would sell you a car that has theses problems". I would never take my car to byers. Check the fourms everyone in Columbus says stay way.
screamin1111/31/2014 02:20:14 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Mark Elliott
Mark goes above and beyond with all my automotive need and would recommend the Buyers team to all my friends and family. Thank you and much love. J.
gaspatznick1/06/2014 06:55:23 PM
4.8
Overall Rating
Customer Service
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:corey fergus
just picked up new 2014 audi q5, corey was great to work with, kept us informed on the status of our car. everyone from the sales manager, finance manager,and service dept. were great to work with. If service on our new car is as good as the buying experience we should have no problems. Would definitley recommend to a friend or family member
TomFrechette9/16/2013 01:02:40 AM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:Yes
Who Helped Me:Ryan Kyre
I was driving eastbound cross-country (from Los Angeles to Baltimore) in a 2005 VW Jetta, when I had an unexpected breakdown. My coolant reservoir had broken and was leaking coolant/water everywhere. I was stuck in Nowheresville, Ohio, about 40 miles east of Columbus. I had my AAA tow-driver take my car to Byers, the only place "close-by" that could possibly have the replacement part. I explained my situation to Ryan, who found my broken reservoir in Byers' inventory immediately. He hi-fived me in excitement to know that I might have a shot in getting back on the road in hours (as opposed to days). My car was serviced and road-worthy in 2 hours...complete with a fresh car-wash, to boot. Upon paying my bill, I was touched to find out Ryan had took it on as his personal mission to get me back on the road ASAP. It was nice to know he was as concerned about getting me home as I was. As sad as it is to say, it is a rarity to find a service professional who genuinely cares. Byers' service was reasonably priced, and its waiting area had complimentary coffee, free wi-fi, working vending machines, comfy chairs, and DirectTV for the comfort of its customers. I highly recommend Byers to any car owner. And, I highly commend Ryan for his exemplary customer service. All-in-all my catostrophic break-down only cost me 5 hours total, at a minimal cost. Considering this all happened on a Saturday morning, my results could have (and maybe should have) turned out much more costly.
oq018/24/2013 10:27:32 PM
2.8
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:No
Who Helped Me:Amy Issac
I have had a very frustrating experience with this dealership all the way from purchase through my service experiences. After making the deal on the car, and while waiting for paperwork to be prepared, I was told that the car that I had selected "had already been sold." I ended up selecting the same vehicle in a different color, and was offered a gift card as compensation for my trouble. By the time this had all been sorted out, it was dark outside, and I took delivery about half an hour after closing time. The next morning, when I went to take a look in the car, I saw a dent above the wheel well. I took the car back to the dealership, and to their credit, Byers had it fixed. I should have never been delivered a car with a dent though, and the delivery inspection report should not have indicated that there were no issues with the body. With regard to the gift card, I have not seen it to this day, and I gave up chasing it as I felt that I was constantly being given the run around. After having the car for a couple of weeks, I noticed a cosmetic defect in one of the door handles. I brought the car back in, and was told that a part would be ordered and that I would be notified when it arrived. A couple of months later, I had not heard anything. I made an appointment with the service department regarding the handle, and when I arrived for my appointment, I was told that I did not have an appointment despite having an email confirmation. They ended up looking at the car, and said that "I never brought it back in, so they returned the part." I was never given a call about the part having arrived. I was told the part would be reordered, and that I would hear from them when it arrived. Several weeks passed, and I heard nothing from Byers. It took a negative survey review filed with VWOA for me to finally get a call. The door handle was eventually fixed satisfactorily. My experience with an otherwise good car has been soured by a poor dealership experience. I feel that I no longer mattered once I drove the car off the lot. All the positive reviews about Byers made me okay with paying a little more than I wanted to for this car, but I have learned the hard way that Byers is like the rest. They pretend to offer a higher level of customer service up until the point you write them a check. This was my first purchase of a VW, and it will probably be only one, not because of VW's product, but because of the ownership experience its dealers provide.
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