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Plaza Motor Company

11910 Olive BlvdCreve Coeur, MO 63141
1-877-415-95131-877-415-9513

Services and Amenities

  • Factory Authorized Service Center
  • Body Shop
  • Loaner Cars
  • Parts & Accessories
  • Courtesy Shuttle
  • Detailing
  • Business Center
  • Internet Access
  • Handicapped Accessible
  • Comfortable Waiting Area
  • Concierge
  • Delivery Options
View all services and amenities

Why You Should Buy a New Car From Us

Plaza Mercedes-Benz prides itself on giving our customers the best selection of NEW Mercedes Benz models. Our Mercedes-Benz experts can help you with your purchase fro ... Read more
Plaza Mercedes-Benz prides itself on giving our customers the best selection of NEW Mercedes Benz models. Our Mercedes-Benz experts can help you with your purchase from beginning to end. We would love the opportunity to earn your business. Call us now or just stop by today.

Why You Should Buy a Used Car From Us

Plaza Mercedes-Benz prides itself on providing the St. Louis area with the best in quality pre-owned vehicles! Our friendly, qualified sales and service staff would love ... Read more
Plaza Mercedes-Benz prides itself on providing the St. Louis area with the best in quality pre-owned vehicles! Our friendly, qualified sales and service staff would love the opportunity to earn your business. Call us now or just stop by today.

Languages Spoken

  • Русский
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Certified Cars A certified pre-owned car has passed a strict inspection by the original manufacturer and is backed by an extended warranty.
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These Participating Dealers accept the Kelley Blue BookSM Instant Cash Offer which is a free actual offer based on your specific car's condition and features. Once the Dealer inspects your vehicle to verify the information and confirm the condition of your car, you decide if you want to walk away with cash, use the Offer toward the purchase of another vehicle, or do nothing at all.
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  • 3 Cylinder
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  • Electric
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Dealer Ratings

24-Month Overall Rating
  • 3.5
    Customer Service
  • 3.6
    Quality Of Work
  • 3.9
    Friendliness
  • 3.7
    Overall Experience
  • 3.8
    Price

Dealership Reviews

1 - 5 of 63 
KRange6/01/2016 07:28:27 PM
1.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:Jason King
I had my Range Rover towed because the key would not turn in the ignition. I told the service advisor a tiny piece of plastic had gotten into ignition hole and threw the vehicle into "lock out" mode. Jason King, the advisor told me that it's probably steering column. He called me an hour late after they looked into it and said it would be $6200 for a new steering column. I told him that is not true and this is probably caused by plastic falling into ignition switch. I refused to get it repaired and got it towed home. I did some internet research and put my key in ignition and tapped it with a screwdriver and it started!!! Problem fixed!!! And to top it off...the service guys left my gear shift cover off exposing wiring. Their excuse was they didn't know it was getting towed. Wow!!! They tried to get me for $6200. Plaza has no ethics!!! Never take your car there. I'm going to make sure I post this story at work (Monsanto) and I might call Fox2 News. I still have a print out of the estimate for $6200.
Plaza Motor Company responded to this review
6/17/2016
Hello, After reading your review I would like to apologize for the entire experience that you had to deal with. It looks as if you may have meant to write this review to Plaza Land Rover-Jaguar. This is the Plaza Mercedes-Benz dealership. Feel free to reach out to GM James Allmeroth at 314.919.8171. I let him know about this situation yesterday. Regards, Keith McLain GM
Chris Forsbach5/17/2016 11:35:08 AM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Brett Donaldson
Brett from Plaza was great. He found what we wanted, had it delivered, and made the entire process as easy as possible. This is the 2nd car we have purchased from Brett and both experiences have been phenomenal. He worked very hard to get what we wanted and was very approachable with questions and concerns. I would definitely recommend him to a friend or family.
Plaza Motor Company responded to this review
5/27/2016
Hello Chris, Thanks again for coming in to Plaza Mercedes-Benz to find your new car. Brett is one of our best employees! Good to hear he took such good care of you. Regards, Keith McLain GM
Nancee5/05/2016 07:12:20 AM
1.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:Jeff, Service Manager
I purchased a BMW 6 series a couple of weeks ago. My experience in purchasing the vehicle was outstanding. The Salesman, Charles Smith was fair, professional, not pushy and probably one of the more pleasant purchasing experiences I've ever had. Part of my agreement was that Plaza would repair the scrape marks on all 4 of my wheels. I scheduled this repair about 2 weeks after my purchase. When dropping my car off for the repair, the service rep was very rude. He never introduced himself to me, and proceeded to be very business like. That's fine with me although I think very rude. He requested an IOU form that stated that this repair was owed to me. I produced every piece of paper the dealer had given me in the transaction and it was not there. I offered to go get my salesman to back me up but he wouldn't even acknowledge that I was talking. His actions made me think that he thought I was being dishonest. He had me follow him to the service desk, handed my paperwork to the girls there, turned his back and walked away. The girls were standing there not knowing what to do. I saw my salesman and he came over and assured them it was in my purchase agreement. Okay.... I figured maybe this gentleman was having a bad day. Next I had a young lady take me to my loaner vehicle. She never spoke to me other than to tell me to look the vehicle over for damage and to sign off on the paper saying there was no damage. I inspected the body of the vehicle, even pointed out a couple of mars that she said were safety tape. I didn't see anything and signed her from. I barely drove the car, basically putting it in my garage and driving it back the next day. When I returned this same young lady tells me there is wheel damage and I'm responsible. I know I didn't do it. I explained that I looked the car over but didn't inspect the wheels nor was I told to do so. But she and another man were insisting that I had damaged the car and I was responsible. Not giving any consideration that maybe she too didn't look at the wheels or that she didn't tell me to look there too. The Service Manager got involved and just point blank looked at me and said, you damaged our car. If I had knowingly damaged the car I would have been the one telling them and taking full responsibility. But I know I didn't bump up on a curb or have any type of situation that could have caused a scratch on the wheel. They weren't even nice about it. They just repeated themselves over and over saying you damaged our car. So, I asked what the damage was. They said $75. Two weeks earlier I had paid cash for my BMW so it wasn't the $75 or even had it been more, that was the issue. It was how I was treated. They made me feel in both scenarios that I was dishonest. They didn't say, we understand that maybe you didn't look a the wheels in the inspection or it could have been missed in their inspection. It was a hard, blatant accusation to my guilt. And for that, I feel there was no gratitude for my being a customer of that organization. And I had been a service customer for 9 years prior with my previous BMW. So I paid the sales manager $75 cash and left. Like I said, $75 is not the issue. But for $75. Plaza lost the following: All future car purchases (and we are purchasing a second car in the fall), all future service work (why would I put myself through that again?), my referrals (I'm a business owner and absolutely know the importance of referrals and gladly give them when they are deserved), and lastly, this review which I also know is important in building a positive reputation and brand. They lost my trust in a brand that up until this week I had always had great respect. That $75 sure was important to them. I hope they think it was worth it. Makes me wonder how often they do this to other customers and what other areas they put a measly $75 over the satisfaction of a good customer. I didn't ask for my $75 to be returned. I asked for an apology for embarrassing me, for making me feel like I was a criminal. Other than my salesman going to bat for me and striking out, I got nothing. My business, my referrals and my trust will from this point forward will be going to another BMW dealership in town.
Plaza Motor Company responded to this review
5/11/2016
Hello, After reading your review thoroughly, I would like to apologize for how you were treated by our service staff and front desk employees. I assure you that this is not a reflection of our dealership, and the strict standards we hold ourselves to. I would like to speak with you further regarding this situation so that we can ensure that this does not happen again, and rectify the situation. Regards, Jeff Baker GM 314.635.9372
KBlaskow5/02/2016 06:41:02 AM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Jay Schuessler
Went to Plaza Motor to purchase my very first car and I could not be more thrilled with my experience, everyone was nice and helpful.
Plaza Motor Company responded to this review
5/03/2016
Hello, Thanks again for coming in to purchase a vehicle at Plaza Motor Company. We appreciate your loyalty as a customer. I will be sure to pass the kind words along to Jay. Regards, Keith McLain GM
Whirlwend4/25/2016 10:35:15 PM
5.0
Overall Rating
Overall Experience
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Ben Arndt
Ben did a great job from the first introduction to transferring my license plates. He didn't overwhelm with information, but answered all of our questions and answered the questions we didn't know to ask! I felt Ben was forthright and knowledgable about the vehicles he sells. He knows he is selling a great product and looks forward to putting as many people into a safe and stylish (and reasonably-priced, to be honest) Mercedes-Benz.
Plaza Motor Company responded to this review
4/27/2016
Hello, Thanks very much for coming in to Plaza Mercedes-Benz. We would not be where we are today without customers like yourself! I will be sure to pass along the kind words to Ben. Regards, Keith McLain GM
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Plaza Motor Company : Creve Coeur, MO 63141 Car Dealership, and Auto Financing - Autotrader