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John Eagle Honda - Dallas

5311 Lemmon AveDallas, TX 75209
1-888-380-52311-888-380-5231
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Services and Amenities

  • Factory Authorized Service Center
  • Body Shop
  • Loaner Cars
  • Parts & Accessories
  • Detailing
  • Internet Access
  • Handicapped Accessible
  • Comfortable Waiting Area
  • Children's Play Area
View all services and amenities

Why You Should Buy a New Car From Us

Welcome to John Eagle Honda, the oldest family-owned dealership in the Metroplex, where we treat you like family. John Eagle Honda of Dallas, stands behind every car we s ... Read more
Welcome to John Eagle Honda, the oldest family-owned dealership in the Metroplex, where we treat you like family. John Eagle Honda of Dallas, stands behind every car we sell as a result of this we are the recipient of the prestigious Presidents Award 3 years in a row 2008-2010. Which Honda only awards to the top 15% of all Honda dealers in the nation. WE WERE IN TOP 5%. We are recognized for outstanding customer service. THE WORD IS OUT about how we treat our customers, just Google our reviews

Why You Should Buy a Used Car From Us

Welcome to John Eagle Honda, the oldest family-owned dealership in the Metroplex, where we treat you like family. John Eagle Honda of Dallas, stands behind every car we s ... Read more
Welcome to John Eagle Honda, the oldest family-owned dealership in the Metroplex, where we treat you like family. John Eagle Honda of Dallas, stands behind every car we sell as a result of this we are the recipient of the prestigious Presidents Award 3 years in a row 2008-2010. Which Honda only awards to the top 15% of all Honda dealers in the nation. WE WERE IN TOP 5%. We are recognized for outstanding customer service. THE WORD IS OUT about how we treat our customers, just Google our reviews

Languages Spoken

  • Español

Dealer Disclaimer

All prices exclude certification, government fees and taxes, any finance charges, any dealer document preparation charge, and any emission testing charge. The price for l ... Read more
All prices exclude certification, government fees and taxes, any finance charges, any dealer document preparation charge, and any emission testing charge. The price for listed vehicles as equipped does not include charges such as: License, Title, Registration Fees, State or Local Taxes, Dealer Prep, Smog Fees, Credit Investigation, Optional Credit Insurance, Physical Damage of Liability Insurance, or Delivery Fees. Any and all differences must be addressed prior to the sale of this vehicle.
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A certified pre-owned car has passed a strict inspection by the original manufacturer and is backed by an extended warranty.
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Dealer Ratings

24-Month Overall Rating
  • 1.0
    Customer Service
  • 1.7
    Quality Of Work
  • 1.8
    Friendliness
  • 1.2
    Overall Experience
  • 2.0
    Price

Dealership Reviews

1 - 5 of 235 
samnicscott4/20/2015 02:20:16 PM
1.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:Jesse Hernandez
This review is for the service department. My car (bought from John Eagle) was apart of the airbag recall so I took it in to have it checked out and chose to get an oil change while I was at it. When the time came that I needed another oil change, I realized my hood latch was broken. Being the last people to touch my car and seeing as they gave me an entire report of all the things they wanted to over charge me to fix while I was there, I figured surely they noticed they broke the hood latch. I spoke to one service technician who told me that it was not their fault and I could pay $180 to fix it and the conversation was abruptly ended. Now I understand I drive an older car and things happen but the part itself is a $15 part online and has 4 screws holding it in place. Wanting to figure out an option and assess the degree liability that John Eagle's service department had in breaking my hood latch, I asked to speak with a manager, Jesse Hernandez. I called Mr. Hernandez numerous times over the course of several days. I left a voicemail, sat on hold for upwards of half an hour, and left messages with others in his department and received ZERO response. I even went so far as contacting the Service Director who must have trained Mr. Hernandez on how to dodge calls because he too ignored me entirely. Bottom line, don't waste your time at this dealership. If you do buy a car from them, you'll be forced to encounter atrocious customer service if you never need any work done.
sun&sea527/26/2014 03:06:49 PM
1.5
Overall Rating
Customer Service
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:No
Who Helped Me:Benny Franklin
I had filled out a short form internet request for financing at another dealership, without having investigated my own credit worthiness first, so when I was told after the briefest of phone conversations by them (it was a Saturday, and they were busy) that I would require a co-signer, due to lack of credit? I said I wasn't interested. I was just going to stick with the car I had, or pay cash for a later model used car (partially funded through a loan through my 401K), and give up on the idea of a new car. I decided instead, after reading the reviews for John Eagle, to go ahead and fill out their more detailed, longer form application online and submit it. Since I was supplying much more detail about my financial situation, I thought it likely there would be more of a chance of a new car being an option, and the worst they could tell me was no. I immediately got a call from a helpful and friendly young man, who I truly believe wasn't being disingenuous (ultimately, perhaps, just not as knowledgeable as he could be). I made it crystal clear at the very start, that if they were to say I needed a co-signer, I wouldn't be interested. Long story short, he told me I absolutely had a shot at a new car without a co-signer, and what would be most helpful in my situation is a larger down payment. I informed him I had some extra cash, but I had to purchase a headstone for my son (who I lost some time previously), so wouldn't know how much extra cash I would end up with at the end of that process. I told him I would be in touch by week's end with that amount. I also had/have a trade in. He said that was perfectly fine, and he would touch base with me here and there, which he did...by phone. Several days after my initial contact with this young man though, I get an email (not call), from a gentlemen I didn't know...Benny Franklin, their Internet Director. It was a typical follow up email, and I informed him where I stood. AT THAT POINT, I receive an email saying he had a finance manager review my account, and there was absolutely no way they could finance me without a cosigner...that money down always helps, but it wouldn't in my case. So, after multiple phone calls with the first young man saying a co-signer wasn't required, it turns out I was told this without my account ever having been reviewed? It wasn't even reviewed until many days later, after I was told that a new car WAS within the realm of possibility for me, and I was rather excited about it? I am the nicest person in the world, to my own detriment it would appear, and in the end was just succinctly dismissed out of hand. When I replied that Benny's suggestion wasn't acceptable, and I would just borrow cash through my 401K and buy a later model used car such as a Ford Fiesta (which are pretty affordable), I never heard another word from him. There was NEVER any kind of apology for my valuable time that was wasted, or the fact I was given misinformation at their hands. Also, wouldn't you think it a pretty bold statement to make that "money down always helps, but not in my case"? At that point, they had NO IDEA how much cash I could have come up with. None. Also, there was no offer to sell me a used car, when I said that would be my next option then? The most disappointing aspect of my experience actually? It was the further eroding of my once held belief that people are basically good and kind and sincere. It was one more time I went into a situation being completely open and honest, believing I would be dealt with in kind? Only to end up feeling like something of a fool for having done so.
tlaycock6/20/2014 10:00:32 AM
2.4
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:No
Who Helped Me:Drew Gutherie
When I purchased my certified used car at John Eagle Honda, my salesman told me he would try to track down the second key for my car. I called the next week, left a message for Mr Gutherie. I called back later that day, I was told he could not track down the key. I wished he had called me with the information. I talked to the sales manager, he told me that they could make a new key. Mr Gutherie called back the next day, he said no one informed him about the problem. He was told that I had already taken care of the key problem. He did not follow up on this problem. I was glad that they called me to tell me my plates are in. Thank you for taking care of that.
jlhelectro133/05/2014 01:41:20 PM
1.6
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:No
Who Helped Me:Okama, Kelly, Miguel
Miguel & Kelly in finance were the only good part of my experience. The lot has cars with lots of dents, dings and scratched that they don't even bother to fix. There is a 2012 or so Honda Civic on the lot with body damage with rust. That's not the way to present a vehicle used or not especially at a Honda dealer. I found that the vehicle was not ready when promised. These cars are not 100% Fully Reconditioned as advertised on there website if they were they wouldn't have rust on the body of the vehicle. The "4 hour detail process" is not what I would consider a detail at all. My car has been cleaned up better at a $5 wash. Not a professional operation. The service promised was not delivered. Very disappointed in this dealership and will not be returning and if you are looking for a new or used Honda don't stop here.
norm0212/04/2014 06:22:29 PM
1.0
Overall Rating
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:No
Who Helped Me:Rick Carrasco
The finance manager, Rick Carrasco, was very slick, practiced and deceptive. He filled in the numbers on the contract in such a way that we couldn't even tell what we paid for the car. There is no way that I could ever recommend this dealership. Because of my complaint technique, the business manager Kelly Moody and the managing partner John Ingram facilitated the reimbursement of $7,194.00 in unrequested warrantees and charges. Even though the funds were deducted from my principle after 48 days of frustration and complaining, I can't bring myself to recommend this dealership to even my worst enemy, if I had one. Disclaimer: this was over the Christmas holidays, so the time frame of the funds returned is skewed, but the length of frustration isn't.
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