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Gengras Chrysler Dodge Jeep Ram

460 Connecticut BlvdEast Hartford, CT 06108-3077
1-877-548-52311-877-548-5231
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Services and Amenities

  • Factory Authorized Service Center
  • Body Shop
  • Parts & Accessories
  • Courtesy Shuttle
  • Detailing
  • Customization
  • Business Center
  • Internet Access
  • Handicapped Accessible
  • Comfortable Waiting Area
  • Children's Play Area
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Why You Should Buy a New Car From Us

Gengras Chrysler Dodge Jeep is located in East Hartford Connecticut. Over 300 New Crysler Doodge Jeep Ram and Fiats. At Gengras Chrysler Dodge Jeep will can find a great ... Read more
Gengras Chrysler Dodge Jeep is located in East Hartford Connecticut. Over 300 New Crysler Doodge Jeep Ram and Fiats. At Gengras Chrysler Dodge Jeep will can find a great deal and a comfortable experience while shopping for a new, Chrysler certified, or preowned Chrysler Town and Country, Sebring, 300, PT Cruiser, Aspen, Pacifica, Dodge Ram Pickup, Grand Caravan, Charger, Caliber, Challenger, Jeep Wrangler, Grand Cherokee, Liberty, Patriot, Commander, Compass, car, truck, SUV, or minivan. PLEASE EMAIL US FOR ADDITIONAL DETAILS!

Why You Should Buy a Used Car From Us

PLEASE EMAIL US FOR ADDITIONAL DETAILS! We feature genuine Chrysler Dodge and Jeep parts. You will get great service on your Chrysler Dodge Jeep car, truck, or SUV at Ge ... Read more
PLEASE EMAIL US FOR ADDITIONAL DETAILS! We feature genuine Chrysler Dodge and Jeep parts. You will get great service on your Chrysler Dodge Jeep car, truck, or SUV at Gengras Chrysler Dodge Jeep in East Hartford, Connecticut. Only Chrysler factory trained technicians should work on your Chrysler Dodge or Jeep. We look forward to you visiting Gengras Chrysler Dodge Jeep of East Hartford Connecticut. Don't forget to check out our great line up of Chrysler Dodge Jeep Certified Preowned vehicles today!Say You Saw This on AutoTrader

Languages Spoken

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Dealer Disclaimer

Price excludes state and local tax, registration fees, and dealer conveyance fee or processing fee.
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Dealer Ratings

24-Month Overall Rating
  • 3.1
    Customer Service
  • 3.1
    Quality Of Work
  • 3.4
    Friendliness
  • 3.0
    Overall Experience
  • 3.9
    Price

Dealership Reviews

1 - 5 of 100 
lindsay10297/22/2015 03:09:59 PM
1.6
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:No
Who Helped Me:Corey Jimenez, Chris Palmer
For starters, the buying process was super easy. Corey was great and not pushy, I left there with the car and very impressed at how easy and smooth it was.. then it just went down hill. I bought a 2010 Kia Forte and noticed when I got home that the Bluetooth features did not work, as well as the USB port and the AUX port and steering wheel controls. I drove all the way back down to the dealership from Western Mass and spoke with Corey. He set me up to come down that following Friday to have the service take a look at it. I took the day off to get it taken care of and when I got down there, no one had a clue and Corey wasn't there. The service department was really busy but they were great and did what they could. After finding out they couldn't fix it, they sent me next door to see the KIA dealership, who confirmed I needed a new radio. KIA was going to confirm with Gengras that they could order a new radio at no cost to me and then someone would follow up with me. In the meantime, my car wouldn't pass inspection because a fog light was out. I went back down to the dealership, they fixed it and still nothing had been done about my radio. Seth (one of the other service advisors) said he would look into it and if I didn't hear from them to follow up with them in about 5 days. I waited over a week and heard nothing so I called and STILL nothing had been done and there were no managers there to authorize it. I'm still waiting. I haven't heard from anyone and am very fed up with this dealership. Also, on the way back from having them fix my fog light, my hood wasn't properly latched, thank god for safety latches. I would never recommend this dealership to anyone, not even my enemies and as soon as they fix my radio, I will never go back.
jeff19697/10/2015 09:11:51 PM
1.6
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:No
Who Helped Me:Joe Goffa,Jim Vincek,Evan Newmark
They sold me Resistall for $499 and never put it on the vehicle not told me a product needed to be applied. Ask for a refund and two weeks later no refund. If they need to operate like this to make money find another dealership.
Gengras Chrysler Dodge Jeep Ram responded to this review
7/17/2015
Jeff, We have processed a refund for the Resistall and will follow up on Monday 7/20 with the status. Evan Newmark General Manager
CR Anderson11/12/2014 12:48:35 PM
4.8
Overall Rating
Customer Service
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Adam Szczerkowski
I have to say this was the best buying experience of my life. Adam Szczerkowski was knowledgable and profesional. After a bit of haggling a deal was worked out, and I believe a fair price was settled on. The whole process was streamlined as well as efficient. Love my new to me 2008 GC. Would recommend this dealer to anyone.
DanRose05089/23/2014 04:29:12 AM
2.2
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:No
Who Helped Me:Evan Newmark,Paul Mandirola
Absolute nightmare. Long story short my 2014 Jeep GC Overland ended up being bought back by Chrysler because the brakes failed. It lived in the shop. I finally refused to take it back. Evan was great at first once I flat out refused to take the Jeep back. 3 months later, Chrysler replaced my leased jeep with a new 2014 Jeep GC Overland after my brother's Jeeps brakes failed (same model and year - different dealership). After my jeep was replaced I was told the old jeep would be going to the headquarters "for research". Yeah, the head of buyback at Chrysler called me to inform me that my jeep was completely fine and fixed….oops. So my brother was currently in the process of trying to get his leased jeep replaced and Kevin from Chrysler buyback assured that my brothers' jeep would also be bought back. Yeah, nobody will call me back from Gengras, can't get ahold of Chrysler buyback guy Kevin and I was lied too. I can't wait til this lease is over….my brother ended up bringing his back to his dealership and getting a Ford Explorer because Chrysler wouldn't help him and didn't care. I'm so disgusted with this situation….if I hadn't fought in the beginning I would have gotten no where. This is dangerous and I hope that nobody gets hurt with these failed brakes in those jeeps….but Chrysler doesn't seem to care….which is why I can't get a call back I guess. This is my 4th Jeep lease - always a great experience…until now at Gengras. NEVER AGAIN. WORST CUSTOMER SERVICE EVER….AND JUST PLAIN RUDE. I'm completely disgusted. Oh and my new jeep has 8000 miles on it….yeah it is vibrating on highway. And no they won't give me a loaner and I'd honestly rather pay and take it to a different dealer. I will never ever go back here again. Flat out disgusted. Worst part is its a $700 a month lease….can't wait til its over. 15 more months….. Nothing worse than dishonesty….don't go here!!!!!
shred59/18/2014 10:58:15 AM
1.8
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:No
Who Helped Me:Kyle Fasci
I have had many bad experiences with dealerships. But none come close to my experience with Gengras Chrysler Dodge Jeep starting with the second I walked out the door with my new car. I took delivery of a Dodge Charger last Friday. The initial sales experience wasn't too terrible except they told me they would be ready for me at 10am and were not ready for me at 11:30am. I could let that slide. However on the way home is when things started to go wrong. First, the car overheated while stopped at a red light. I pulled over and sat for a hour, and finally tried to drive somewhere I could use a phone and found the car was running at normal operating temperatures as I kept it moving. I brought it into a local dealer, as it's certified and thus under warranty, and Gengras has not updated my information with Chrysler's system yet so it's not recognized as a certified & warrantied vehicle. I have been trying to get in touch with someone. All service has told me is to drive it back there and -- I'm not driving a car that may overheat if stopped in traffic that far, especially when there's all sorts of construction going on and I don't know how to get around it. They would not pay for a tow. And nobody in sales or management answers their phones or returns my calls. I asked to speak with Kyle, my salesperson and was informed that he was let go. I asked to speak to Kameron, and he never answers his phone or calls me back. He "attempted" to call me back one time, which was was made to my home number, when I clearly specified in my message that I would be available at my work number which I provided, AND my girlfriend who was home gave to them as well. I never got a call at work after that. Blatant blow off right there. I finally got ahold of someone at 1pm yesterday (Wednesday) after being on hold around 35 minutes. They told me my registration may have possibly been done (I have 7 days in Massachusetts to get the car inspected, for which I need the registration), and my information was definitely not updated with Chrysler and they would call me back at 4pm. Never received a phone call, so I had my girlfriend call. They told her that my information was updated yesterday. So who's lying? Jasmine, the girl who answers the phone should be the first to go. I call and explain my situation and she places me on hold for 10-15 minutes at a time, and then picks up the phone as if it was a new call, and I explain I've been on hold and then puts me back on hold, figuring I would eventually hang up and spare her some work. If I ever pulled the same thing, I would be looking for a new job. This has been by far the worst customer service I have experienced in my life by far from a car dealer or anywhere else. It is now day 6, and someone has yet to call me back. Finally, the clamp on the thermostat hose had been replaced, so they clearly knew there was a problem and they didn't even fix it correctly. The problem is the fans sometimes work, and sometimes they shut down when they're supposed to be running. I now have a car that I can't drive in the city, through construction, or unfamiliar roads that I do not know where to go to avoid stopping. And it appears I may be paying out of a pocket it fix a problem that they clearly found and failed to fix properly. I will be contacting Chrysler corporate, the BBB and if I do not receive a call and my registration in the mail by the end of the day so I can get it inspected tomorrow (on the 7th day), I will be contacting lawyers as well.
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