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Van Bortel Ford

71 Marsh RoadEast Rochester, NY 14445
1-866-719-45581-866-719-4558
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Services and Amenities

  • Service Centers
  • Factory Authorized Service Center
  • Loaner Cars
  • Parts & Accessories
  • Courtesy Shuttle
  • Detailing
  • Internet Access
  • Handicapped Accessible
  • Comfortable Waiting Area
View all services and amenities

Why You Should Buy a New Car From Us

There's Nothing We Won't Do For You! Everyone Pays the Same Low Price at Van Bortel Ford!

Why You Should Buy a Used Car From Us

Van Bortel Ford offers the BEST USED CARS, TRUCKS, and SUV'S in Western New York. Take the fear out of buying a used vehicle, 20 days or 2000 mile 102% Money Back Guara ... Read more
Van Bortel Ford offers the BEST USED CARS, TRUCKS, and SUV'S in Western New York. Take the fear out of buying a used vehicle, 20 days or 2000 mile 102% Money Back Guarantee, thats right drive happy knowing that you can return the vehicle if you are not completely satisfied. AUTOCHECK Certified! The Best Quality Used Cars, Trucks, and SUV'S at the Best Prices!!!There's Nothing We Won't Do For You!

Dealer Disclaimer

All sale prices or internet prices include all standard rebates in lieu of special APRs and exclude sales tax and DMV fees. All special APRs are available on approved cre ... Read more
All sale prices or internet prices include all standard rebates in lieu of special APRs and exclude sales tax and DMV fees. All special APRs are available on approved credit. Additional rebates may be available to qualified customers, see your sales consultant for details. Inventory shown may not be available for sale in some instances as it usually takes at least 24 hours for changes to appear online as vehicles are sold, please contact sales consultant to check availability.
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A certified pre-owned car has passed a strict inspection by the original manufacturer and is backed by an extended warranty.
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Trim refers to both exterior and interior options that enchance a base model. (Ex: Ford Mustang GT or Honda Accord EX)
These dealers accept offers from our Trade-In Marketplace, which determines the value of your car and provides an instant, free offer. Offers are guaranteed as long as the car's condition and information are verified.
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Dealer Ratings

24-Month Overall Rating
  • 4.6
    Customer Service
  • 4.6
    Quality Of Work
  • 4.6
    Friendliness
  • 4.6
    Overall Experience
  • 4.7
    Price

Dealership Reviews

1 - 5 of 11 
a60dan11/25/2014 09:49:45 AM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:Yes
Who Helped Me:Rebecca Polka, Guy Kalpin
Rebecca and Guy exceeded my expectations this week. While technically the "60000 mile" tires I had were not yet worn out (with 1-3/32 of tread to go), there were only 38,000 miles on them and winter is looming. I was given a pro-rated discount a new set of tires. Because the original brand was on backorder, I was given the option to buy a different brand. On top of that, they matched the competitive price for the different brand. It's the great customer service that keeps us coming back (from Chili).
Ktynan11/18/2014 05:23:09 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Matt German,Matt German,Bryan Zemaitis
I just purchased a vehicle through Van Bortel Ford and I was very impressed. Everything was organized and done very professionally. I came from New Jersey to pick a car up. When I got there the truck was parked right out front all prepared along with all the paperwork. I was in and out within 10 minutes. They also pushed to get the rate I needed to meet my needs. Very pleased.
dtracey@rochester.rr.com10/17/2014 05:58:36 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Paul Bowers,Paul Bowers,Service Department
We have purchased 2 vehicles in the past and from our 1st purchase we knew that we needed to look no further for a dealership we could trust. We are anxiously awaiting our 3rd purchase, a new F350 which our salesman Paul Bowers helped us build. We will be purchasing a truck camper in the near future and Paul was very knowledgeable about the "extras" that we needed for a safe truck/camper package. The same day we were making our truck purchase we also asked if the service department could do a LOF on our 2009 Fusion (we were overdue). They happily squeezed us in and asked us if we wanted to have them replace a tail light bulb (we said yes). We LOVE Van Bortel Ford, Paul Bowers and the Service Department!
kathy.joneskaram10/11/2014 01:36:37 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:Yes
Who Helped Me:Rebecca, Andrew, Ryan in service!!
My car decided to die one day after work. Being a single mom with no one here in NY to help I remembered my friend saying what great work Van Bortel did. So I had my car towed there and prayed for the best. I found Rebecca and Andrew helpful, supportive and professional when I was stressed and with no way home. I was given a loaner for the long time my car was being worked on. When I came to pick it up the wonderful people in the cashiers office helped me with the payment and even found my lost jacket. Ryan helped me understand the bill and warranty. Compassion, support and professionalism. Great team, great job and you have a new customer for life!! Thank you for taking great care of me when you could have taken advantage instead. Integrity!! WOW!
valiant708/27/2014 09:27:20 AM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:Yes
Who Helped Me:Brandon McKenzie
I have come to expect lackluster customer service or perhaps one person who acts like they are glad I stopped by. But at your dealership, I was shocked that every single person I encountered was over-the-top pleasant, friendly, and helpful, especially Brandon McKenzie who went out of his way to help me. I watched as the workers interacted with customers and I watched as they interacted with one another. I was impressed by the level of respect they showed one another. Van Bortel Ford is a special place and I will be sure to return for any automotive needs I may have.
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This image is a stock photo and is not an exact representation of any vehicle offered for sale. Advertised vehicles of this model may have styling, trim levels, colors and optional equipment that differ from the stock photo.
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