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Suburban Buick, GMC LLC

21800 S Woodward AveFerndale, MI 48220
1-877-602-99871-877-602-9987
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Services and Amenities

  • Service Centers
  • Factory Authorized Service Center
  • Parts & Accessories
  • Detailing
  • Handicapped Accessible
  • Comfortable Waiting Area
  • Delivery Options
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Why You Should Buy a New Car From Us

Welcome to The Suburban Collection. On behalf of our staff, thank you for giving us an opportunity to serve you online. Our commitment to perfection is exceeded only by o ... Read more
Welcome to The Suburban Collection. On behalf of our staff, thank you for giving us an opportunity to serve you online. Our commitment to perfection is exceeded only by our commitment to offer you the highest levels of guest satisfaction. Our professional and well-trained staff is ready to assist you with your automotive needs. The Suburban Collection strives hard to make sure each and every one of our guests feels completely satisfied.

Why You Should Buy a Used Car From Us

Thank you for visiting Suburban Buick GMC in Ferndale. The Suburban Collection prides itself in offering high quality GM Certified and Pre-Owned cars, trucks, and SUV's. ... Read more
Thank you for visiting Suburban Buick GMC in Ferndale. The Suburban Collection prides itself in offering high quality GM Certified and Pre-Owned cars, trucks, and SUV's. Our team has the knowledge and resources to provide our customers with the best quality lowest price vehicles. Aggressive Internet pricing on all Pre-Owned vehicles! Mention AutoTrader.com when contacting.

Dealer Disclaimer

Sales Tax, Title, License Fee, Registration Fee, Dealer Documentary Fee, Finance Charges, Emission Testing Fees and Compliance Fees are additional to the advertised price ... Read more
Sales Tax, Title, License Fee, Registration Fee, Dealer Documentary Fee, Finance Charges, Emission Testing Fees and Compliance Fees are additional to the advertised price. New vehicle pricing reflects GM Employee Discounted pricing.
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A certified pre-owned car has passed a strict inspection by the original manufacturer and is backed by an extended warranty.
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Dealer Ratings

24-Month Overall Rating
  • 4.4
    Customer Service
  • 4.5
    Quality Of Work
  • 4.5
    Friendliness
  • 4.4
    Overall Experience
  • 4.3
    Price

Dealership Reviews

1 - 5 of 62 
khancock891/12/2015 08:43:02 AM
5.0
Overall Rating
Customer Service
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Lavert Poole
I live in the Grand Rapids area and was looking for a car for my Fiance so she could commute to work more safely in the snow that we get out here. I found an All-wheel drive Lincoln MKZ at Suburban Buick Ferndale in their used car lot. There customer service rep put me in contact with Lavert Poole. We actively communicated the week leading up to my visit to that side of the state (to visit family) I was able to put a hold on the car and we came out first thing in the morning. They had kept the car indoors over-night so it wouldn't be too cold when we came to drive it. Lavert was diligent and worked with me to get the car to the best price the dealer could offer. He advocated for me and made sure that questions that I didn't think to ask were brought to light. All in all the experience was as painless as it could be and after driving the car back across the state we still love it as much as we thought we would. If you are going to go to the Ferndale location make sure you talk to Lavert. He is an amazing communicator and I never felt like he left me hanging.
10show101/02/2015 01:19:23 AM
2.2
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:No
Who Helped Me:Kim White,Mustafa Alomari
We purchased a $35,000 Suburban, and once we signed on the dotted line, we discovered that the vehicle only had 1 key, no user manual, no floor-mats, and paint damage that was previously concealed, as the truck had been very dirty at the time of our test drive. We were very frustrated with the lack of interest in customer satisfaction once they had our check. I will admit, that not inspecting the vehicle once it was washed was my mistake as a buyer...I just assumed a 2 year old vehicle would not have any significant blemishes....I took the salesman at his word that it was just dirty because they had't had time to wash it prior to our scheduled test drive.... So, my initial feeling was that The Suburban Collection was just like any other used car dealer... However, once posting our review online, we were contacted by the used car sales manager, Rob. He said he would order us a user manual, he reimbursed us for the floor mats we'd since purchased, and he offered to see if they couldn't buff out the paint blemishes. It's too bad that they had to see a negative review online to take action, but at least they contacted us and tried to do so.
Suburban Buick GMC responded to this review
1/26/2015
Firstly, thank you for your valuable feedback. Customer service and satisfaction always have been, and will continue to be our number one priority. We are constantly evaluating our processes, and striving to improve the customer experience we provide. We apologize for your initial dissatisfaction, and hope that we have done all we can to rectify the situation. If there is anything else we can do for you please do not hesitate to contact us!
Buick Beauty12/29/2014 07:19:25 PM
4.2
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Sydney Bond
Mr. Bond was very informative and professional from the start. Mr. Bond explained all policies and procedures to me before finalizing the deal. I was extremely happy that I was able to get the vehicle I wanted with a reasonable purchase price and more importantly in my favorite color. Mr. Bond went over and beyond.
bdoppel12/22/2014 08:19:58 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Sydney Bond,Mustafa Alomari
I have a great experience with Sydney and Mustafa. They were very friendly, accommodating and helpful. Sydney made sure my Trailblazer was repaired the way I wanted it and Mustafa was extremely helpful and knowledgeable when it came time to finance. Great team!
Charger1212/19/2014 10:18:28 AM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Lavert Poole
I recently purchased a used vehicle from Suburban Buick GMC and dealt with Lavert Poole. Lavert was very professional and worked very hard to make sure I got the perfect deal with a price that was right for me. I highly recommend working with Lavert if you are in the market for a vehicle, the service at this Suburban was great, and I always felt welcomed and that everyone I worked with had my best interest in mind. Great team, excellent service!
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