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Sewell Lexus of Fort Worth

5100 BRYANT IRVIN RDFORT WORTH, TX 76132-3804
1-888-380-53171-888-380-5317

Services and Amenities

  • Service Centers
  • Factory Authorized Service Center
  • Body Shop
  • Parts & Accessories
  • Courtesy Shuttle
  • Detailing
  • Business Center
  • Internet Access
  • Handicapped Accessible
  • Comfortable Waiting Area
  • Children's Play Area
  • Concierge
  • Delivery Options
View all services and amenities

Why You Should Buy a New Car From Us

At Sewell we make car ownership as rewarding as it can be. Our knowledgeable sales associates and reliable service department provide a second to none purchase and servi ... Read more
At Sewell we make car ownership as rewarding as it can be. Our knowledgeable sales associates and reliable service department provide a second to none purchase and service experience. With all-day Saturday and extended service hours, complimentary after-service car wash and customized finance options, Sewell continues to set the standard. Please visit Sewell.com to see what our customers are saying and to view our entire inventory. Sewell. Obsessed with service since 1911.

Why You Should Buy a Used Car From Us

At Sewell we make car ownership as rewarding as it can be. Our knowledgeable sales associates and reliable service department provide a second to none purchase and servi ... Read more
At Sewell we make car ownership as rewarding as it can be. Our knowledgeable sales associates and reliable service department provide a second to none purchase and service experience. With all-day Saturday and extended service hours, complimentary after-service car wash and customized finance options, Sewell continues to set the standard. Please visit Sewell.com to see what our customers are saying and to view our entire inventory. Sewell. Obsessed with service since 1911.

Languages Spoken

  • Español

Dealer Disclaimer

Sales Tax, Title, License Fee, Registration Fee, Dealer Documentary Fee, Finance Charges, Emission Testing Fees and Compliance Fees are additional to the advertised price ... Read more
Sales Tax, Title, License Fee, Registration Fee, Dealer Documentary Fee, Finance Charges, Emission Testing Fees and Compliance Fees are additional to the advertised price.
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Dealer Ratings

24-Month Overall Rating
  • 1.0
    Customer Service
  • 2.0
    Quality Of Work
  • 2.0
    Friendliness
  • 1.5
    Overall Experience
  • 2.0
    Price

Dealership Reviews

1 - 5 of 20 
jeffbbell7/23/2013 02:24:11 PM
2.4
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:No
Who Helped Me:Gina Collins, Kent Dawson
I am a previous Sewell buyer, and I had no issues when I bought my CT in 2011. However, something has changed in this company. Last month, my friend and I both purchased new Lexus vehicles from Park Place Lexus in Grapevine. We gave Sewell Lexus of Fort Worth ample opportunity to be our dealer of choice; however, Sewell failed miserably, if only because we never received phone calls in a timely manner. Sewell asked me for my contact info at one point during the process, because the sales manager, Gina Collins, wanted to contact me. I didn’t hear from her until 6 days later, but it was too late. I had already purchased a new Lexus from Park Place. I was ready to move on and forget what had happened, but my friend decided to buy a new Lexus as well. I gave Sewell another opportunity to try and win his business, in addition to winning my future business. I contacted Gina Collins and gave her the details regarding the RX purchase. My friend contacted her multiple times with no response back. This was after she asked for him to contact her. Again, she finally called him, but it was too late. I had initially told her that he was ready to move quickly on a purchase, and he did so with Park Place. I’m not sure what is different at Sewell now, but I will no longer consider them as an option during any buying or service needs. Honestly, a phone call (or email) is not difficult and/or time-consuming. Gina Collins said on both occasions that she could not call us back because of long meetings. Well, then she shouldn’t have requested our contact info. Someone else should have handled it. Basically, Sewell needs to know that they missed out on two buyers within 7 days simply because of no phone calls. These were two transactions that totaled well over $100K dollars (including extended warranties, dent protections, tire/wheel warranty, etc.), not to mention the thousands in future service-related revenue. Word of mouth is important, and unfortunately, these negative experiences leave me with little positive to say about Sewell. Bottom line: if you would like a hassle-free experience, stay away from Sewell Lexus of Fort Worth!!!
nonamefguvggg7/13/2013 07:43:41 PM
1.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:No
Who Helped Me:General manager
DO NOT GO TO THIS COMPANY!!!! They lie!!! They belittle you and the worst one of all was the general manger!! That place disgusts me!! Biggest waste of freaking time!
turan810/12/2012 09:49:29 AM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Ken Dawson and Butch Gautier
If you are in the market for a Lexus, Sewell of Fort Worth is the place to go. It's worth asking for Ken Dawson in sales. He's friendly, helpful, organized, and will bend over backwards to make you happy and get you the car you want at a great price. Highly recommend him. I won't work with anyone besides him for our next vehicle purchase. Butch Gautier was another employee at Sewell that was extremely helpful and pleasant to work with. Good job to the entire staff at Sewell of Forth Worth.
Madhavi Karkala6/28/2012 11:46:22 AM
1.8
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:No
Who Helped Me:Sales person and Manager
Went to buy a CPO Lexus RX350. They didn't disclose that the vehicle had a massive paint job done (about $11k worth) until we were ready to sign the papers. That too it was mentioned grudgingly that they were doing so as a courtesy and were not required to disclose! Prior to going to the dealership, we asked the sales guy about any issues on the vehicle and were assured that there was nothing other than a minor scratch at the back. He assured that it was in excellent condition. Drove from far with a drive out price and financing paper work done only to learn that it had a huge paint job done two weeks ago. The manager and the sales person had the gall to say that the price was lower because of it and somehow we should have known why it was low. Here we were thinking that it's end of month and we had a decent deal and it was definitely nothing out of range compared to other dealerships. We asked the sales guy to check if everything was ok and to inform us of anything that's wrong. I would not have gone and wasted our time if they had the courtesy to let us know of the paint job ahead of time. But then that's their sales tactic. Great disappointment to us given our experience with other Lexus dealers in the area. Avoid buying a used car from this dealership unless due diligence is done. 1) ask for service records 2) don't rely on car fox. it only shows what was reported. 3) have a mechanic or experienced person look at the vehicle. This experience has soured us on the Lexus CPO thing. It's no better than buying it from Joe down the road. We expected better from a Lexus dealership and Sewell. What a let down!
Rosher8/09/2011 03:27:57 PM
5.0
Overall Rating
Customer Service
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Danny Tyroch
We traveled from Tyler to pick up a used 09 Honda CR-V that we saw advertised by Sewell on E-Bay. From the moment we arrived we were treated like we were there to buy the most expensive Lexus they had. Further, the vehicle we purchased was just as advertised if not better. Overall, we had a great experience. I will strongly recommend this dealership to others. Danny was outstanding.
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This image is a stock photo and is not an exact representation of any vehicle offered for sale. Advertised vehicles of this model may have styling, trim levels, colors and optional equipment that differ from the stock photo.
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