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Criswell Chrysler Jeep Dodge Ram

84 Bureau DrGaithersburg, MD 20878
1-888-686-13651-888-686-1365
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Services and Amenities

  • Service Centers
  • Factory Authorized Service Center
  • Body Shop
  • Parts & Accessories
  • Courtesy Shuttle
  • Detailing
  • Internet Access
  • Handicapped Accessible
  • Comfortable Waiting Area
  • Children's Play Area
  • Delivery Options
View all services and amenities

Why You Should Buy a New Car From Us

We listen and you matter, because We're Driven by YOU! Check out our customer reviews and see why your friends and neighbors are shopping at Criswell Automotive. Criswell ... Read more
We listen and you matter, because We're Driven by YOU! Check out our customer reviews and see why your friends and neighbors are shopping at Criswell Automotive. Criswell began as a family owned Chevrolet dealership in Gaithersburg in 1972. Today, we're still a family owned and operated business that has expanded to two locations and multiple dealerships including Chrysler Jeep Dodge RAM, Honda, Nissan, FIAT, Commercial Trucks and Isuzu Trucks. At Criswell, you, the customer, are our first priority. Criswell's goal is to lead the way in providing our customers with outstanding sales and service.

Why You Should Buy a Used Car From Us

We listen and you matter, because We're Driven by YOU! Check out our customer reviews and see why your friends and neighbors are shopping at Criswell Automotive. Criswell ... Read more
We listen and you matter, because We're Driven by YOU! Check out our customer reviews and see why your friends and neighbors are shopping at Criswell Automotive. Criswell began as a family owned Chevrolet dealership in Gaithersburg in 1972. Today, we're still a family owned and operated business that has expanded to two locations and multiple dealerships including Chrysler Jeep Dodge RAM, Honda, Nissan, FIAT, Commercial Trucks and Isuzu Trucks. At Criswell, you, the customer, are our first priority. Criswell's goal is to lead the way in providing our customers with outstanding sales and service.

Languages Spoken

  • Español

Dealer Disclaimer

The New Vehicle Internet Sale Price includes rebates, incentives and dealer discounts; customers may not qualify for all incentives; freight, sales tax, tag fees and a $3 ... Read more
The New Vehicle Internet Sale Price includes rebates, incentives and dealer discounts; customers may not qualify for all incentives; freight, sales tax, tag fees and a $300 processing charge are additional. The Used Vehicle Sale Price is plus sales tax, tag fees and a $300 processing charge. All prices, specifications, and availability are subject to change without notice. Pictures may be for illustrative purposes only; offers not valid on prior sales. Every Used Vehicle comes with a free CARFAX vehicle history report. Please contact Criswell Chrysler Jeep Dodge RAM in Gaithersburg, MD for details and the most current information.
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Dealer Ratings

24-Month Overall Rating
  • 4.4
    Customer Service
  • 4.4
    Quality Of Work
  • 4.5
    Friendliness
  • 4.4
    Overall Experience
  • 4.3
    Price

Dealership Reviews

1 - 5 of 324 
Happy Single Mom7/17/2016 03:16:38 PM
4.8
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Ale Toueg,Jeff Boyd
Jeff Boyd and Ale were laid back and made the buying process stress-free. No pressure tactics experienced, and as a single Mom buying the car, I really appreciated that level of professionalism.
Gina35857/17/2016 02:37:32 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Kevin Glassic,Alwyn Alli
Over the years I have purchased 5, now 6 vehicles from Criswell and the sales team has always been good. This recent purchase Alwyn and Kevin Glassic were AMAZING !!! Now other way to put that. They bent over backwards and then some to make sure I got the vehicle I wanted at the price I wanted. It was a LONG process due to issues on my side but they smoothed everything out like true professionals and keeping me entertained the entire time. When you find a team that is straight forward, professional and do whatever they can to keep you smiling, you come out the winner every time. I could go on forever on how great Alwyn is but come in and see for yourself. THE BEST!!!!!
Charles Krause7/06/2016 02:43:26 AM
1.5
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:Brandon Miles,Mo Rahamatullah
The folks at Criswell Chevrolet-Chrysler-Dodge-Jeep-Maserati-Nissan-Honda-Fiat-RAM-Alfa Romeo will do almost anything to get you to buy a car from them, and they have a mouthful to choose from. But before you drink the Kool-Aid, be sure to ask them about their No Fault Service Plan. Because once the car leaves the showroom, their No Fault Plan kicks in. And what that means is, "hasta luego, sucker. You bought the car. Now, you're on your own." In April of last year (2015), I bought a brand new Fiat 500 (VIN #FT509135S34) from Criswell. I love the car. It's perfect for city driving---when it works. But I've had to take it in for servicing every week for the past three weeks. And what happened today was the final straw. The first time was for regular servicing: oil change, rotating the tires, that sort of thing. I called for an appointment and was told I would have to wait three weeks to get one. Three weeks? Last week, I took the car back to Criswell because the engine service light went on and the manual said, take it to your dealer for servicing, immediately! I did, without an appointment. An hour out there, two hours back on Metro. Ok, stuff happens. It was ready the next afternoon. But the engine light was on again within 24 hours. Then, I received a recall notice from Fiat Chrysler in the mail. Something about the clutch cover going bad and needing to be replaced. Otherwise "loss of motive power could cause a crash without warning," the recall notice said. And then yesterday, July 4th, some friends noticed that my front tire had a blister in it, which they said was so bad the tire could blow out at any second. And when we went to look for the spare, we discovered there wasn't one. Bingo! While everyone else in Washington was watching the fireworks, I was driving home in a car unsafe-at-any-speed: engine, clutch and tire---all ready to make me and my Fiat one of those sad holiday stories. You know: war correspondent who'd cheated death a hundred times, dies in a car crash. Police say it seems his car's engine blew up...or was it the tire that blew out? Or the clutch that failed? Autopsy of car and driver underway. You can imagine how I felt when I woke up this morning, alive. So I called Criswell, asking to speak with my service adviser. Then, when I got his voice mail, I asked the operator to speak to the head of the service department. I wanted to ask if I should drive the car out to Gaithersburg, or have it towed? But after 15 minutes, she said she was sorry; nobody was there. She took my number and assured me someone would call back "as soon as possible." One hour. Two hours. How soon is "as soon as possible?" Then, I remembered Criswell's No Fault Service Plan. No one would ever call me back (and no one ever did). I was on my own. When I got out to the service department this afternoon, still alive, sure enough they quickly invoked No Fault clauses 1, 2 and 3 and 7: CLAUSE 1 (TIRES): There was only a 1 per cent chance the tire was defective so they weren't responsible and their failure to rotate the tires two weeks ago, which they were supposed to do, had nothing to do with the tire, which they agreed needed to be replaced; CLAUSE 2 (ENGINE): They couldn't understand why the light had come back on but the fact that it did, after they had supposedly fixed whatever was wrong, wasn't their fault, either; Clause 2 stated quite clearly, they said, that neither my inconvenience nor my life was important enough for Criswell to give me a loaner until my Fiat was fixed; CLAUSE 3 (SAFETY RECALL): They couldn't do anything about that, either, because Chrysler hadn't sent them the parts needed to fix it; not their fault nor their responsibility. Their No Fault Service policy, they repeated, gives Criswell the right to ignore Safety Recall notices that explicitly say a car they sold could "crash without warning." That's the "hasta luego, sucker" clause in the fine print down at the bottom. CLAUSE 7 (NO SPARE TIRE): Even though they acknowledged that not having a spare meant having to be towed in if you have a dangerous blister in your tire or a flat, the No Fault Policy absolves the service department of responsibility for that, too. "Your salesman should have told you," they said, as if the Criswell salesman (who's long gone, by the way) hadn't been working for the same auto dealership they do. We'll call this the Blame It On Someone Else Clause, though I'm not sure even they believe it would stand up in a court of law. Wanna make America great again? How about boycotting companies like Criswell that don't stand behind the products they sell and cheat their customers--- giving other car dealers and capitalism, too---a bad name?
BeepBeepIt'saJeep6/24/2016 01:53:08 PM
5.0
Overall Rating
Customer Service
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Leon Travis
I live 377 miles from this dealership and chose them over all the local ones because of Leon Travis and getting the specific vehicle I wanted. He picked me up at the airport and took me to pick up the vehicle that we negotiated the week before. The finance person, of course, tried his best to get "more", but the price was set and honored. I was also impressed by Leon's follow up...even after the deal was done and everyone was paid. I appreciate him standing out.
MsIson046/22/2016 07:05:22 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Dan Leithauser,Alex Sellouk
This was not my first time buying a new vehicle, but this was my first time doing it solo. As a woman, it can definitely be a bit concerning walking into a dealership alone since a lot of places will try to take advantage. I've had salesmen try to use a loud alarm set sound as a selling point because I'm short and could use it to find my car while out shopping (argh). When I submitted for TrueCar pricing, I did it in two regions and was contacted by 6 dealerships. Alex's email immediately stood out to me as he didn't try to pawn off lot vehicles and made it clear that I could factory order, while most of the others were persistent with vehicles that didn't meet my key needs. Alex was very fast in responding to my emails/questions, and we quickly arranged an appointment. He was very accommodating to my contact needs as I work in a field that doesn't allow for phone call breaks. When I went in, we went through what I wanted/did not want, and he helped to guide me with the 'maybe' items. He was very knowledgable with the vehicle and he's a down to earth guy that makes you feel at home. No pressure to sell me on things that I did not want and lots of patience. The price ended up being under what I was financed for (yay!) and no haggling was needed, dealership was very transparent with costs. The arrival from the factory was at the low end for quoted time, pretty much 4 weeks to the day out of a possible 6 weeks, and Alex was sweet enough to pick me up from the closest metro station since I wasn't doing a trade-in and was coming from DC. He also collected a lot of needed info prior to my visit to keep my wait time low and get me into my new jeep as fast as possible. The Wrangler was everything I wanted and was spot on with the order. The check-out process was amazingly smooth and Dan in Finance was also friendly, straight up and not pushy at all. All of my questions were fully explained and I never felt rushed or concerned. After the ink was dry, Alex went through the vehicle and setup the Bluetooth and reviewed the features that have changed since I had my last Jeep. He even scraped off the sticky spots that were left from necessary stickers. The dealership was nicely setup and the entire staff was very friendly with a clear 'teamwork' attitude going on. Overall, the process was the best that I've had at a dealership and they will have a repeat customer. I would 100% recommend the team that I worked with at this dealership to friends.
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This image is a stock photo and is not an exact representation of any vehicle offered for sale. Advertised vehicles of this model may have styling, trim levels, colors and optional equipment that differ from the stock photo.
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Criswell Chrysler Jeep Dodge Ram : Gaithersburg, MD 20878 Car Dealership, and Auto Financing - Autotrader