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Pfeiffer Infiniti

2930 Breton Rd SEGrand Rapids, MI 49512
1-866-689-03551-866-689-0355

Services and Amenities

  • Factory Authorized Service Center
  • Body Shop
  • Loaner Cars
  • Parts & Accessories
  • Courtesy Shuttle
  • Detailing
  • Customization
  • Internet Access
  • Comfortable Waiting Area
  • Delivery Options
View all services and amenities

Why You Should Buy a New Car From Us

Welcome to Pfeiffer Infiniti a Grand Rapids Infiniti dealership serving as your Kalamazoo Infiniti dealer and Lansing Infiniti dealer for 17 years! Driving an Infiniti ... Read more
Welcome to Pfeiffer Infiniti a Grand Rapids Infiniti dealership serving as your Kalamazoo Infiniti dealer and Lansing Infiniti dealer for 17 years! Driving an Infiniti is a luxury in and of itself. Owning one should be, too. At Pfeiffer Infiniti, it is our promise to make sure every aspect of owning an Infiniti is as extraordinary as driving one. We are committed to meeting your highest expectations, from the initial sale to the ongoing care of your Grand Rapids Infiniti, Kalamazoo Infiniti

Why You Should Buy a Used Car From Us

Welcome to Pfeiffer Infiniti a Grand Rapids Infiniti dealership serving as your Kalamazoo Infiniti dealer and Lansing Infiniti dealer for 17 years!

Dealer Disclaimer

Sales Tax, Title, License Fee, Registration Fee, Dealer Documentary Fee and Finance Charges are not reflected in the advertised price.
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A certified pre-owned car has passed a strict inspection by the original manufacturer and is backed by an extended warranty.
Some brands group models with similar body styles together. (Ex: BMW 3 Series or Mercedes-Benz C-Class)
Trim refers to both exterior and interior options that enchance a base model. (Ex: Ford Mustang GT or Honda Accord EX)
These Participating Dealers accept the Kelley Blue BookSM Instant Cash Offer which is a free actual offer based on your specific car's condition and features. Once the Dealer inspects your vehicle to verify the information and confirm the condition of your car, you decide if you want to walk away with cash, use the Offer toward the purchase of another vehicle, or do nothing at all.
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Dealer Ratings

24-Month Overall Rating
  • 4.2
    Customer Service
  • 3.8
    Quality Of Work
  • 5.0
    Friendliness
  • 3.7
    Overall Experience
  • 3.0
    Price

Dealership Reviews

1 - 5 of 34 
DaviVascaino1/16/2016 07:07:07 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Craig Ressell
I really liked the experience I had at Pfeiffer. I was looking for an Infiniti, and we don't have many options in Michigan. Despite the lack of options around, they were willing to negotiate the price, which was very important for me to close the deal. Craig Ressell did a great job. The dealership looks classy and quiet. I got there 12:45pm, test drove the vehicle and left with a brand new SUV in less than 1 hour. No hassle, no waiting, nothing.
slgpc11/23/2015 06:31:13 PM
2.4
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:No
Who Helped Me:Craig Ressell
We recently purchased a QX60 AWD. After the purchase we realized that the car is not at all as advertised. It boasts very poor comfort and the technological amenities are very subpar. In addition, as part of our negotiated deal, we were to receive WeatherTech floor mats. When we picked up the car, we were told that the Infiniti floor mats were "just as good." My wife did not want to haggle, so we accepted the car. As soon as we drove away, we noticed a rattle in the dash which has yet to be fixed. When we bought the car, we were told that the resale is an attribute, so I looked at Kelley Blue Book values, which seemed to confirm that representation. Unfortunately, when trying to unload this car after only 6,000 miles, we realized that the actual value is over 20% less than the Blue Book value. It is true that one can get large discounts on this car, but take it from us: It is not a good deal, but rather the only way they can sell these cars. Do your homework and avoid this car.
Brian Armour6/09/2015 08:31:40 PM
4.8
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Craig
Mike Murphy was easily one of the best "sales" professionals I've ever worked with. And I'm in sales... Great, personal service seemed just his way, including proactive post-sale follow up. I would recommend him to any wanting to buy a great car.
phillips13/24/2015 09:33:13 AM
3.6
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:No
Who Helped Me:Ha
Ha is a friendly and attentive salesperson and he is pleasant to work with. I had my heart set on an FX35 but after comparing prices at other dealers I realized that every FX35 on Pfeiffer's lot was $2000-$4500 higher than other dealers. I am guessing this is due to the fact that they are the only Infiniti dealer in the immediate area, but it wasn't worth it to me. I'd rather drive to a different city. Which is what I did.
deltaservicerater2/11/2015 10:36:34 AM
2.8
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:Barco?
I have had great interactions with this dealership during purchasing but less so with service. Although the staff is friendly and prompt, they did not reset any of the service intervals during the service event. Overlooking a minor detail such as this brings to bear concern about the completeness of the major work. A minor gripe to some, a cautious warning for the detail-oriented.
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This image is a stock photo and is not an exact representation of any vehicle offered for sale. Advertised vehicles of this model may have styling, trim levels, colors and optional equipment that differ from the stock photo.
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Pfeiffer Infiniti : Grand Rapids, MI 49512 Car Dealership, and Auto Financing - Autotrader