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Courtesy Chrysler Dodge Jeep RAM

440 28th St SEGrand Rapids, MI 49548-1202
1-866-386-30831-866-386-3083

Services and Amenities

  • Service Centers
  • Factory Authorized Service Center
  • Body Shop
  • Loaner Cars
  • Parts & Accessories
  • Courtesy Shuttle
  • Business Center
  • Internet Access
  • Handicapped Accessible
  • Comfortable Waiting Area
  • Children's Play Area
View all services and amenities

Why You Should Buy a New Car From Us

Courtesy Chrysler Jeep Dodge Ram is West Michigan's original Five Star Dealer serving Grand Rapids, Wyoming, Grandville, Holland, Hudsonville, Kalamazoo, Battle Creek, Mu ... Read more
Courtesy Chrysler Jeep Dodge Ram is West Michigan's original Five Star Dealer serving Grand Rapids, Wyoming, Grandville, Holland, Hudsonville, Kalamazoo, Battle Creek, Muskegon and all points beyond!

Why You Should Buy a Used Car From Us

Largest selection of quality New and Used cars, trucks, vans, and suvs in West Michigan! Family owned and operated in West Michigan since 1966. Our commitment to the cust ... Read more
Largest selection of quality New and Used cars, trucks, vans, and suvs in West Michigan! Family owned and operated in West Michigan since 1966. Our commitment to the customer is our number one priority. Courtesy Chrysler Jeep Dodge is West Michigan's original Five Star Dealer serving Grand Rapids, Wyoming, Grandville, Holland, Hudsonville, Kalamazoo, Battle Creek, Muskegon and all points beyond!

Languages Spoken

  • Español

Dealer Disclaimer

Sales Tax, Title, License Fee, Registration Fee, Dealer Documentary Fee, Finance Charges, Emission Testing Fees and Compliance Fees are additional to the advertised price ... Read more
Sales Tax, Title, License Fee, Registration Fee, Dealer Documentary Fee, Finance Charges, Emission Testing Fees and Compliance Fees are additional to the advertised price. All New Vehicles are plus Tax, Title, Lic., Doc. and Dest. Customer must qualify for all applicable rebates. All rebates to dealer. Vehicle may not be as shown. The invoice total may not reflect the factory cost of the vehicle to the dealer.
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Certified Cars A certified pre-owned car has passed a strict inspection by the original manufacturer and is backed by an extended warranty.
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These Participating Dealers accept the Kelley Blue BookSM Instant Cash Offer which is a free actual offer based on your specific car's condition and features. Once the Dealer inspects your vehicle to verify the information and confirm the condition of your car, you decide if you want to walk away with cash, use the Offer toward the purchase of another vehicle, or do nothing at all.
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Dealer Ratings

24-Month Overall Rating
  • 5.0
    Customer Service
  • 5.0
    Quality Of Work
  • 5.0
    Friendliness
  • 4.9
    Overall Experience
  • 4.8
    Price

Dealership Reviews

1 - 5 of 179 
Brooke Maurice1/19/2017 05:46:41 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:Yes
Who Helped Me:Abbie T (sales)
Best Chrysler Dodge JEEP dealership in Grand Rapids! This place has top notch customer service, friendly, honest, detailed and efficient employees in the service department especial my! The Lounge is clean and filled with hot coffee, tea, cookies, water, fireplace, TV, and transportation service if needed. Thank you for provding superior service for my auto needs!
Lisa_Marie1/15/2017 04:55:45 AM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Matt Hoople
I was passing this dealership on my way to work one very cold snowy morning and decided to stop and look at the Jeeps. Matt was very knowledgeable and helpful. I left and no more than a few hours later Matt called and said come pick up your Jeep! I couldn't believe it. Matt kept me company throughout the buying process and made me feel very comfortable. I am very happy I stopped. My Jeep is awesome! Thank you Matt...for everything :-)
Diva122512/25/2016 05:25:05 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Jason
I wanted to say that Pat Smith my sales man he was awesome , him and Jason worked with me to be in the price point I wanted. They couldn't locate my vehicle and did everything to find me what I was looking for . To make a customer happy they even drove over 200 miles, to make a customer happy. This is the second Grand Cherokee , I have purchased from them. They really go the next step and it's a smooth process.
dcsarver10/30/2016 06:33:36 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Service Director
This is my first review ever but I felt compelled to talk about my experience with this dealership particularly in view of the negative perception many have about used car dealers. In May of 2016 I bought a pre-owned vehicle with high mileage and certain mechanical issues. Early on I had repairs made in an effort to troubleshoot and resolve those issues. However, as time passed it became evident that the problem I had was an engine problem. Due to this misunderstanding at the time of purchase I went back to the dealership to seek relief and plead my case. I talked with 3 managers at Courtesy Chrysler Jeep. Each of these individuals treated me with respect, patience, and understanding. At no time was I put on the defensive. Here is what Rick Balkema, the Used Car Manager, offered to do for me. I could either (1) return the vehicle and they would refund me the purchase price OR (2) they would fix the engine for me and absorb the bulk of the expense. I was BLOWN AWAY! Here's why. First of all, I bought this car AS IS and we all know what that means. They weren't obligated to do anything for me. Secondly, this car is TEN YEARS OLD! Well, I decided to go ahead and let them do the repairs. Rick was there for me every step of the way. I was given a loaner car (I live 45 miles away) and Tom Williams in the service department had the work done and the car ready to go for me the very next day (Saturday). Now, I'd like to emphasis a couple of things. First, it was made abundantly clear to me in my dealings with all concerned that this is a dealership of integrity that truly wants to make things right with their customers. They easily could have dismissed my concerns as not being worth the time and effort to address. After all, the vehicle in question has a low market value. Secondly, I want to point out that I am relatively new to the state of Michigan (2013) and have no ties to any people at the dealership and have no reason to be biased in this review. I just wish I had the superlatives to better express my appreciation for the way they do business at this dealership! Mr Campeau, Mr. Balkema, Mr. Williams and the manager in the service department as well as everyone that I came in contact with were friendly, professional and sincere in doing what they could to meet my needs as a customer. They will do the same for you.
khaleesi10/06/2016 11:02:39 AM
4.8
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Matt Hoople
Matt was the most approachable salesman I've ever met. My sister and I were just window shopping after seeing a great selection of Jeeps online. Matt walked out and asked us if we needed any help at all. Only a few minutes later we were test driving a Jeep I've dreamed of owning. Buying a car is super stressful but Matt not only eased my worries but didn't pressure me to make the purchase which only made him more credible than other salesmen in the area. After a horrible experience purchasing my last car, I was kind of skeptic. Anyways, Matt was well-versed in the Jeep and the overall performance. Matt also had my sister and I laughing the entire time. Funny and friendly as xxxx. In less than 24 hours, I had my dream car and I will come to Matt whenever I am looking to buy another car. He has a client for life.
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This image is a stock photo and is not an exact representation of any vehicle offered for sale. Advertised vehicles of this model may have styling, trim levels, colors and optional equipment that differ from the stock photo.
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Courtesy Chrysler Dodge Jeep RAM : Grand Rapids, MI 49548-1202 Car Dealership, and Auto Financing - Autotrader