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Courtesy Chrysler Dodge Jeep RAM

440 28th St SEGrand Rapids, MI 49548-1202
1-866-386-30831-866-386-3083

Services and Amenities

  • Service Centers
  • Factory Authorized Service Center
  • Body Shop
  • Loaner Cars
  • Parts & Accessories
  • Courtesy Shuttle
  • Business Center
  • Internet Access
  • Handicapped Accessible
  • Comfortable Waiting Area
  • Children's Play Area
View all services and amenities

Why You Should Buy a New Car From Us

Courtesy Chrysler Jeep Dodge Ram is West Michigan's original Five Star Dealer serving Grand Rapids, Wyoming, Grandville, Holland, Hudsonville, Kalamazoo, Battle Creek, Mu ... Read more
Courtesy Chrysler Jeep Dodge Ram is West Michigan's original Five Star Dealer serving Grand Rapids, Wyoming, Grandville, Holland, Hudsonville, Kalamazoo, Battle Creek, Muskegon and all points beyond!

Why You Should Buy a Used Car From Us

Largest selection of quality New and Used cars, trucks, vans, and suvs in West Michigan! Family owned and operated in West Michigan since 1966. Our commitment to the cust ... Read more
Largest selection of quality New and Used cars, trucks, vans, and suvs in West Michigan! Family owned and operated in West Michigan since 1966. Our commitment to the customer is our number one priority. Courtesy Chrysler Jeep Dodge is West Michigan's original Five Star Dealer serving Grand Rapids, Wyoming, Grandville, Holland, Hudsonville, Kalamazoo, Battle Creek, Muskegon and all points beyond!

Languages Spoken

  • Español

Dealer Disclaimer

Sales Tax, Title, License Fee, Registration Fee, Dealer Documentary Fee, Finance Charges, Emission Testing Fees and Compliance Fees are additional to the advertised price ... Read more
Sales Tax, Title, License Fee, Registration Fee, Dealer Documentary Fee, Finance Charges, Emission Testing Fees and Compliance Fees are additional to the advertised price. All New Vehicles are plus Tax, Title, Lic., Doc. and Dest. Customer must qualify for all applicable rebates. All rebates to dealer. Vehicle may not be as shown. The invoice total may not reflect the factory cost of the vehicle to the dealer.
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Dealer Ratings

24-Month Overall Rating
  • 5.0
    Customer Service
  • 5.0
    Quality Of Work
  • 5.0
    Friendliness
  • 4.9
    Overall Experience
  • 4.8
    Price

Dealership Reviews

1 - 5 of 169 
Ken Markiewicz4/09/2016 08:01:02 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Laura Betten Lamer, Abbey
Courtesy CDJR just keeps the "hits" coming! This dealership never ceases to amaze me and my family at what experts they are at sales, service and the "art of customer service". Laura Betten Lamer (Courtesy President) has molded her staff to such a high level that they perform like a Seal Team or Army Rangers unit! No matter what the task is, large or small, Team Courtesy always services its customers with friendly, gentle, patient, efficient, knowledgeable, common sense, modest care! After many purchases at Courtesy, my observations about Team Courtesy are only reinforced to convince me that the team treats customers like they would want and expect to be treated if they were wearing the customer's shoes. Although it seems like a simple concept, there's no question that they "walk the walk and talk the talk" at Courtesy and let customers know that they really want and do appreciate your business! My family's most recent experience was just a few weeks ago and involved the sale of a 2016 Jeep Cherokee Limited to one of my daughters. After 10 years, it was time for her Dodge Caliber to be "retired". They made the transition to the new Jeep "friction free and seamless"! The expert customer care began with Brent Locey and Rob Grabill in service and proceeded to involve Joel Noe and Abbey his assistant in sales when it became obvious that maybe the best financial option involved trading in the Caliber and buying something new. Even though Joel was on vacation, he was in touch several times per day while Abbey worked directly with my daughter in making the selection of the perfect car for her. At the time of closing, Joel and Abbey completed the paperwork in efficient, timely fashion and made sure that she was well versed in all of the new features of the car. Before we left, Laura Betten Lamer, Ed Buck, and Curt Campau each made it a point to introduce themselves to her, let her know that they were "at her service" for any future needs, questions or concerns, and thanked her profusely for her purchase (her first new car not on dad's dime)! I could go on for paragraphs and paragraphs about just how great the folks at Courtesy are but it's time to stop. I'll just summarize and say "Team Courtesy, YOU ROCK!"
Larisa J Vasquez3/14/2016 08:08:28 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Matt Hoople
I was very nervous going alone and looking for a vehicle, Matt Hoople reassured me that everything would work out. It did and found a car at a price i was looking for as well as payments. Easy to work with, and very patient answered all my questions as well. Thanks again From Sabrina it shows my kid name up here idk why..
GCJeepGuy3/09/2016 02:03:07 PM
5.0
Overall Rating
Overall Experience
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Scott Boone
I purchased a Jeep Grand Cherokee Summit at the end of February with the assistance of sales rep. Joel Noe. I've been driving Jeep products exclusively for 15 years--and this vehicle became my 6th purchase in that time frame. I'd never been to that dealer (I live in Battle Creek) but as I was looking at what dealers in the immediate area had the type of vehicle I was interested in, Courtesy was the closest. While I was certainly interested in a purchase in the next couple of months or so, I mainly wanted to simply see what the new product looked like with the changes and refinements made since my last purchase of a '14 G.C., so I drove over to Grand Rapids to take a look. Joel saw me in the lot looking at inventory, asked me if he could be of assistance--'Just here to look, interested in a Summit, etc... not really seeing anything here though.' The Summit on I'd seen on the Website had sold the previous day and had already been delivered--but it takes 24 hours or so for the transactions to note on the website. Fortunately, a '16 G.C. Summit with the color and features I desired had literally arrived the previous evening and had not yet gone through prep or made it to the dealer website listing. Joel replied about the just arrived vehicle, showed it to me, asked if I wanted to make a trade that day, to which I replied 'If we can make the numbers work, then absolutely.' After all, I was here, and might as well see if a deal could be reached. While I won't bore you with the details, a couple of hours later my things were transferred from the '14 GC to the '16 GC. I've bought a lot of cars in my career--but I have never worked with a more professional, non-assuming sales representative as Joel. I can't say much about the rest of the staff of Courtesy--I presume they are all great folks but I had no interactions with any of them; however Joel, along with F&I rep Scott Boone, was simply outstanding both during the sale and with post delivery follow up, and their efforts to 'find a deal' on my behalf far exceeded any prior dealership experiences.. By the way--the '16 GC Summit is quite a nice car--I highly recommend it as well.
Angela1/19/2016 12:21:06 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Matt Hoople
I had the pleasure of being referred and dealt with Matt Hoople. My first car buying experience years ago but awful and have always made me nervous to do it again. However this was way different and better than I could of thought. Matt worked with my bank to get the information needed. He knew what I was looking for and was able to suggest vehicle options since I was on the fence with what I Wanted. He made the car buying process light hearted fun and easy going. It was a great time. He was very informative and helpful during the process and even afterwards. Called and asked how the vehicle was going for me, if there was anything I needed help figuring out with all the features in the vehicle. Great experience! would refer this guy anytime
kmark12/21/2015 02:56:32 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Nate Baker, Jon Decker, Laura Betten Lamer
I've written several reviews about Courtesy CDJR over the past several years and it's becoming difficult to come up with new, positive expletives to convey just how good the folks at Courtesy are! I recently took delivery on a 2015 Jeep Grand Cherokee and Joel Noe expertly managed the process from start to finish. He kept me informed about the overall process on a regular basis and certainly far more than I would have expected. I was pleased to find out that Joel gets as excited about the whole car process as I do! There's no question that Joel is a top notch professional who works very hard for his customers. I feel, however, that it's also important to acknowledge all of the other folks who make the Courtesy enterprise what it is as well. I feel privileged to know (on a first name basis, and in most cases last name basis as well) everyone from the owner, Laura, to the Technician who works on my cars, Nate, and almost everyone in between. I'm pleased to say that they are hard working, dedicated, friendly folks who take great pride in insuring that every customer encounter is a positive one! Personally, I feel like a "rock star" when I'm at Courtesy but am happy to say that I believe that most other customers are made to feel the same way based upon my observations while at Courtesy. There's no question that they function as "Team Courtesy" and I wish to thank everyone for making my (and other members of my family) experiences while at Courtesy the absolute best! No exceptions! Team Courtesy is the best!
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Courtesy Chrysler Dodge Jeep RAM : Grand Rapids, MI 49548-1202 Car Dealership, and Auto Financing - Autotrader