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Bob Maxey Lincoln

16901 Mack AveGrosse Pointe Park, MI 48224
1-866-493-48771-866-493-4877

Services and Amenities

  • Factory Authorized Service Center
  • Body Shop
  • Loaner Cars
  • Parts & Accessories
  • Courtesy Shuttle
  • Business Center
  • Internet Access
  • Handicapped Accessible
  • Comfortable Waiting Area
  • Children's Play Area
  • Delivery Options
View all services and amenities

Why You Should Buy a New Car From Us

Welcome to Bob Maxey Lincoln, serving the motor city for over 40 years. We are committed to providing you, our valued customer, with the service and professionalism you e ... Read more
Welcome to Bob Maxey Lincoln, serving the motor city for over 40 years. We are committed to providing you, our valued customer, with the service and professionalism you expect and deserve. We are here to handle all of your automotive needs. If you are in the market for a new Lincoln product, or need service or collision repair on you current vehicle, we've got you covered. See the difference when you ...TAKE IT TO THE MAX!

Why You Should Buy a Used Car From Us

Welcome to Bob Maxey Lincoln, serving the motor city for over 40 years. We are committed to providing you, our valued customer, with the service and professionalism you e ... Read more
Welcome to Bob Maxey Lincoln, serving the motor city for over 40 years. We are committed to providing you, our valued customer, with the service and professionalism you expect and deserve. We are here to handle all of your automotive needs. If you are in the market for a quality inspected certified pre owned vehicle, or need service or collision repair on you current vehicle, we've got you covered. See the difference when you ...TAKE IT TO THE MAX!

Dealer Disclaimer

Sales Tax, Title, License Fee, Registration Fee, Dealer Documentary Fee, Finance Charges, Emission Testing Fees and Compliance Fees are additional to the advertised price ... Read more
Sales Tax, Title, License Fee, Registration Fee, Dealer Documentary Fee, Finance Charges, Emission Testing Fees and Compliance Fees are additional to the advertised price.
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A certified pre-owned car has passed a strict inspection by the original manufacturer and is backed by an extended warranty.
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Dealer Ratings

24-Month Overall Rating
  • 3.8
    Customer Service
  • 4.3
    Quality Of Work
  • 4.2
    Friendliness
  • 3.8
    Overall Experience
  • 3.7
    Price

Dealership Reviews

1 - 5 of 20 
keishaedgar6/06/2014 10:42:42 AM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Alvin Taylor
I liked the friendly and welcoming environment of the dealership. The sales rep. was very helpful and knowledgeable and help me pick a vehicle that best meet my needs.
900GPF5/17/2014 09:39:51 AM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:Yes
Who Helped Me:Phil Tom
The service was great and the staff was very friendly. They had me in and out in no time at all. The parts department was very helpful. What a terrific place to have your Lincoln serviced.
FCesena5/04/2014 01:27:31 PM
1.8
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:No
Who Helped Me:Eric & Dan
Went to view a CPO MKS back in March, weather was rainy, cold and windy so we were very serious about a purchase. When we got to the dealer the car we had found on their website was already sold. Eric told us he had another MKS that he was driving it was not cleaned up but if we wanted to drive it we could. We took it out for about 20 minutes and came back, we asked to see it in the light to which Eric and Dan gladly complied. I reviewed the exterior while my wife reviewed the interior. We discovered a scratch on the lower rt front fender to which they said they would "replace or re-paint". It appeared that we were destined for this car. The car was priced at $27,500 and Eric offered it to us for $26,500 because " we appeared to be serious buyers given the weather outside". When we asked if he car was "pre-certified" we were told it was. We told Eric and Dan that we were going to check out another dealership, Eric said if " if we took the car tonight he would now offer it at $25,000". We asked if he would honor that price and he said until 9:00 pm. We were told that the dealer we were going to was known for being "shady". Regardless we went only to return to Bob Maxxey and put a $200 deposit down to hold the vehicle while we worked on a check ( aka cash) for the purchase. We thought the deal was done and that we would have our CPO 2012 MKS, my wife discovered on Bob Maxxey's web site that this vehicle was offered as a used car for $26,500 so that $1000 reduction in price was not a "your a serious buyer.... Offer. We received a check for the purchase amount of of the vehicle a few days later and we had some questions and comments as we were going to overlook the used car price. We were set up with a finance person and we asked her about the issues of used car and now we wanted to know when the car was "Pre-certified", she informed us it was just done the day before.... We were told it was already done? At this point we were starting to question the integrity of this deal. We asked to see the 200 point checklist and noticed that the scrape on the lower right fender was not noted on the report. When I questioned this I was told that we don't always list everything because Ford will start asking a lot of questions. Well at this point we told our finance person that the deal was broken, she replied to us " what would it take to save the deal" and what did we want? I informed her that what would they do and perhaps we needed to speak with Mr. Maxxey himself to get some clarification on this deal. Two days went by and we only heard back from her that Mr. Maxxey was not available but he would be in contact with us the very next day. Day came and went and no call. Against my better judgement I was willing to see this deal through as we met with our finance person and Eric only to be told that "he" Eric did not think that this issue was something Mr. Maxxey needed to deal with because "they did nothing wrong", Eric would not admit to any misunderstandings, wrong doings or misinformation and said " it was nice doing business with you" and walked out of the office. At this point the deal was broken and I asked for the check back. The practices of this dealership during this episode are questionable and I would say " buyer beware". I will not purchase or recommend Bob Maxxey Lincoln to anyone interested in the "Lincoln" experience. We did make our purchase at another Lincoln dealership.
23Jordan234/17/2014 08:45:53 AM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:Yes
Who Helped Me:Ryan
Ryan, our service writer, is always very friendly and does a great job explaining the work that needs to be done if we have any questions. Thank you!
dpndbl10/21/2013 12:27:37 PM
2.8
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:Michael
Had the unfortunate experience of having to take my car here for service. Although the problem was fixed with my transmission I feel that I was taken for a ride on the final bill. The job was completed in just over 6 hours which can be validated by my phone records. At $99.95 an hour for labor it should have been between $600 to $700 for labor but I was charged for 12.8 hours of labor. As I questioned this I was told that the Ford book said they could charge the 12.8 hours of labor and I had authorized the job. I am not sure how Ford sets these rates but if the job is done in half the time then obviously they need to revisit their procedure for setting the labor rates. Maybe they are set for trainees learning the job procedures. I also had my engine check light illuminated after the transmission went out. I asked them about this and they said they didn't think it was related. I asked if they had run the codes and they mentioned it would be $106.95 to check it out. Really? These guys have the perfect roadmap to anyone's wallet that happens to end up there. It was just unfortunate that my car had to be disabled on the road and I didn't have any other options. I would not recommend having service done here unless you have plenty of disposable cash on hand. Hope they have a good time with the extra money they took from me for labor hours not performed!
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