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New Country Motor Cars - A Mercedes-Benz Dealer

1 Weston StreetHartford, CT 06120
1-866-384-51721-866-384-5172

Services and Amenities

  • Factory Authorized Service Center
  • Body Shop
  • Loaner Cars
  • Parts & Accessories
  • Courtesy Shuttle
  • Detailing
  • Customization
  • Business Center
  • Internet Access
  • Handicapped Accessible
  • Comfortable Waiting Area
  • Children's Play Area
  • Concierge
  • Delivery Options
  • Diesel
View all services and amenities

Why You Should Buy a New Car From Us

Thanks for choosing New Country Motorcars in Hartford Ct. for your Mercedes-Benz needs. We invite you to be our guest and enjoy an incredible experience in both sales an ... Read more
Thanks for choosing New Country Motorcars in Hartford Ct. for your Mercedes-Benz needs. We invite you to be our guest and enjoy an incredible experience in both sales and service. Nothing will stand in our way of making you a satisfied client! I am personally available to you whether it be a service related request, or if you would like me to be involved in the sales process directly. Please email or call me anytime. mhochnewcountry.com or 1-860-278-2000 x4848

Why You Should Buy a Used Car From Us

Thanks for choosing New Country Motorcars in Hartford Ct. for your Mercedes-Benz needs. We invite you to be our guest and enjoy an incredible experience in both sales an ... Read more
Thanks for choosing New Country Motorcars in Hartford Ct. for your Mercedes-Benz needs. We invite you to be our guest and enjoy an incredible experience in both sales and service. Nothing will stand in our way of making you a satisfied client! I am personally available to you whether it be a service related request, or if you would like me to be involved in the sales process directly. Please email or call me anytime. mhochnewcountry.com or 1-860-278-2000 x4848
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A certified pre-owned car has passed a strict inspection by the original manufacturer and is backed by an extended warranty.
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These dealers accept offers from our Trade-In Marketplace, which determines the value of your car and provides an instant, free offer. Offers are guaranteed as long as the car's condition and information are verified.
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Dealer Ratings

24-Month Overall Rating
Powered by
  • 4.6
    Customer Service
  • 4.2
    Quality Of Work
  • 4.6
    Friendliness
  • 4.4
    Overall Experience
  • 4.4
    Price

Dealership Reviews

1 - 5 of 49 
tadonner10/26/2014 08:17:30 AM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Cheif Diouf
I worked with salesperson, Cherif Diouf He has listening skills and is not trying to just sell you a car. I appreciated his working within a budget. He wasn't the typical salesperson from other dealerships--and I did shop around! I recommend New Country Mercedes Benz and in particular Cherif to work with. I doubt you'll be disappointed with the experience and you'll get excellent service.
andy deveau9/04/2014 11:29:03 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Don Salierno, Mark Hoch
I just purchased a 2012 S550 from New Country. I worked with GM Mark Hoch and salesperson Don Salierno. Both of these gentlemen were great to work with, and the entire experience far exceeded any prior car purchase, and I've been buying cars for 42 years. These folks embody all the things that you expect in a business relationship. While searching for a vehicle, I worked with about 10 other MB dealerships. The guys at New Country separated themselves from their competition by their professionalism, honesty, customer service orientation, responsiveness, and their willingness to go above and beyond to get the deal done. I'd highly recommend them to anyone purchasing a Mercedes Benz. Andy Deveau
Gafster6/19/2014 02:40:22 PM
2.4
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:Jason Lewis
I brought my car in for maintenance and to resolve a 'check engine' light. I was told by service consultant when I picked up the car, which took much longer than I was led to believe it would, that it was a loose connection and it was resolved. Once I got home, I noticed the check engine light was still on. I returned to the dealer and after the service advisor talked to the mechanic, was told it needed parts they did not have, and they'd let me know when they were in. That was seven weeks ago and I have not had a call. What's more, when I looked at the service receipt later on, it said the front springs were broken. The service advisor never mentioned this, nor did they repair or schedule further work. All in all, a useless expensive trip leaving more unanswered questions than when I went in. This is not the first time I've had problems with their service, as I have had previous complaints that were not fixed in one visit. I don't think I will be returning for future service.
Gilbertf6/16/2014 11:08:41 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Silvio Sciarra, Scott Carrington
I was looking for a first car for my daughter. I had seen a vehicle on their used car section of their very extensive pre-owned inventory. I was put in contact with salesman Silvio Sciarra. He was very courteous, professional and accommodating. We made an appointment for me to see the car the following day. When I went in to meet Silvio, i was surprised at how knowledgeable he was on this vehichle because this was not a Mercedes. Silvio always gave me second to none treatment that made me feel like I WAS buying a Mercedes. The used car process was a one price system and the car was a VERY good price It was the best price in 30 miles of the dealership for comparisons of the same car! Silvio and used car manager Scott Carrington made the final process of understanding the contract and making it no nonsense. I highly recommend New Country Mercedes for a car purchase! if this was the service and professionalism ( which is so rare these days) on a USED car, I cant wait to go back for myself and buy a NEW car! Go see Silvio Sciarra and tell him Gil sent you! You wont be sorry!!
CarlosCaban4/15/2014 01:15:43 PM
4.8
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:Yes
Who Helped Me:Iberia, Brenda and Edgar
Attention, promptness and courtesy characterized my visit to Mercedes Benz dealer in Hartford for service. The hour-long wait went by very fast and I was quite comfortable and entertained in the revamped service waiting area. Thankfully the repair this time wasn't too bad, for a 10-year old Mercedes ML350. Brenda was great, very attentive and I will ask for her as service consultant for my next visit.
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