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Ray Brandt Dodge Chrysler Jeep

1660 Westbank ExpresswayHarvey, LA 70058
1-888-351-30821-888-351-3082

Services and Amenities

  • Factory Authorized Service Center
  • Parts & Accessories
  • Detailing
  • Internet Access
  • Handicapped Accessible
  • Comfortable Waiting Area
  • Delivery Options
  • Diesel
View all services and amenities

Why You Should Buy a New Car From Us

At Ray Brandt Chrysler Dodge Jeep Ram, we are committed to providing quality customer service - before and after your purchase. If you have any questions or need help fin ... Read more
At Ray Brandt Chrysler Dodge Jeep Ram, we are committed to providing quality customer service - before and after your purchase. If you have any questions or need help finding a vehicle, please call our Internet Director Cochise Brunet 504-363-1999.

Why You Should Buy a Used Car From Us

At Ray Brandt Chrysler Dodge Jeep Ram, we are committed to providing quality customer service - before and after your purchase. If you have any questions or need help fin ... Read more
At Ray Brandt Chrysler Dodge Jeep Ram, we are committed to providing quality customer service - before and after your purchase. If you have any questions or need help finding a vehicle, please call our Internet Director Cochise Brunet 504-363-1999.

Languages Spoken

  • Español
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A certified pre-owned car has passed a strict inspection by the original manufacturer and is backed by an extended warranty.
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Dealer Ratings

24-Month Overall Rating
  • 3.0
    Customer Service
  • 3.0
    Quality Of Work
  • 3.0
    Friendliness
  • 3.0
    Overall Experience
  • 5.0
    Price

Dealership Reviews

1 - 5 of 9 
Nikki1/10/2015 03:15:21 AM
1.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:No
Who Helped Me:Vladimar Josesh/ Chantele Britton / Mike Canales
We went to the dealership to lease a new vehicle and traded in our old vehicle. When the deal was done they wrote us a I owe you for $3000.00. Two weeks later we still don't have our check, after going over there several times the manager Mike Canales asked my husband to come in and pick up the check. Once inside of the dealership can you believed this man tried to get my husband to sign a new contract which he refused so of course they refused to give him the check. This dealership has some shady business going on. We will be contacting a lawyer about this! We will never deal with this dealership again......this is a nightmare!!!!! PEOPLE PLEASE BEWARE OF THESE PEOPLE.....THEY WILL MAKE YOU COME OUT OF CHARACTER.
Ray Brandt Chrysler Dodge Jeep Ram responded to this review
1/29/2015
Hi Nikki - We apologize for the misunderstanding regarding your trade-in and the lease agreement on your new vehicle. The lease process can be very confusing, especially when there’s a mistake in the paperwork. When you leave the dealership with your new vehicle, the last thing you want to hear is that there’s an issue with your agreement that needs to be corrected! We understand your frustration, and apologize that the error in the finance agreement occurred. The original lease agreement had an error in the calculation of the residual value for your new vehicle, and we didn’t catch that when we originally submitted your lease agreement. The leasing company caught the error and refused to release funds to the dealership to pay for your new vehicle, until they received a new lease agreement with the correct residual value. In order for the dealership to have the funds to pay the “I owe you” on your trade, we needed to receive payment from the leasing company, and to do that, we needed to amend the lease agreement with the correct residual value. Unfortunately, we weren't able to correct the documentation without asking for your signature on the new paperwork that restructured your lease. The corrected residual value actually reduced the monthly lease payment on your new vehicle, so we certainly weren’t trying to con you in any way. Our general manager, Mike Canales, was available to explain why the new agreement was necessary to complete your lease and issue your trade check as soon as possible. We were trying to help you save some money on your deal, but it sounds like we weren’t on the same page about the changes to the lease agreement. It’s clear this led to serious frustration for you, and we apologize for that. Customers often don’t trust car dealerships to be transparent in their sales and financing process, so we understand how having us ask to amend your lease agreement would raise suspicion. In no way would any staff member at Ray Brandt Chrysler Dodge Jeep take advantage of a customer for our financial gain. If the lease change had resulted in an increase to your lease payments, we would have worked with you to honor the deal you originally signed. In this situation, the lease change actually lowered your monthly payments, which should have been good news. It sounds like we didn’t communicate that clearly from the onset, and we apologize for the confusion. Our goal is for every customer to leave our dealership happy and with a complete understanding of the terms of their vehicle lease or purchase. Please reach out to us if you have any other questions or concerns about the changes to your lease agreement.
kjauthement6/25/2014 10:46:31 AM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Barry Spahr / Shawn Wilson
I recently purchased a 2014 Jeep Grand Cherokee 4WD Summit (Diesel) from Ray Brandt Dodge Jeep. I initially visited Bergeron Jeep, but got the "run-around" on the price of the vehicle and my trade. After wasting 4hrs of my time, I decided to go across the river to Ray Brandt. Once I arrived, I had both a sales person, and a sales manager help me with the purchase. I had to order the Jeep, but it arrived sooner than expected. Once it arrived, I was out of the door in less than 1.5hrs. I was very impressed with both Barry Spahr and Shawn Wilson. These guys will go to whatever length necessary, to make the purchase experience a positive one. I will definitely recommend this dealership to family and friends.
nola13/23/2013 05:48:26 PM
4.2
Overall Rating
Customer Service
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Ricky Phan
I initially had a negative experience when I had verbally agreed upon the purchase price of a new car with one of ray brandt's sales representatives, who later informed me he would not honor the deal. I then met with the general sales manager, Ricky Phan. the gm quickly resolved the matter to my satisfaction and sold me the car for the agreed upon price. It was a pleasant experience to not waste hours of my time going back and forth negotiating the price, nor was there any attempt to slide in extra fees or "dealer prep" charges, unlike some local competitors. In the end I would say that they went the extra mile to make to earn my business. I would recommend this dealership if you are considering to buy a car in the near future.
harveyresident7/22/2012 12:29:48 PM
1.4
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:moe
I have dealt with this rude service department for over 12 years. Everytime I buy a chrysler or Dodge I am promised the service department has "new management" and I wont have problems. They always find a way to charge you a diagnostic because they try to find things that arent covered under warranty and if you dont have it done and tell them only the warranty work they charge you $100 they also hassle you about getting a rental so you have to go to enterprise down the street and pay for the first few days until they decide to authorize the warranty rental and they you have to wait a week for them to credit your card back. Moe has a bad attitude and needs a course in customer service skills. I like Dodge and Chrylser vehicles but will never buy another vehicle from these people because of the service department
jeffery.harbourn6/04/2012 04:55:50 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Eddie(Sales) and Harold (Finance Manager)
We went in to trade one of our vehicles. Our sales person (Eddie) was excellent. He had major knowledge of every vehicle we looked at and tryed to accomadate our needs for a vehicle. He was very friendly and open with us on everything. When we decided on what type of vehicle we wanted and what we wanted with the vehicle he didn't try to just sell us on one. He pulled mulitple vehicles matching our search out and let us look at them while explaining the vehicle to us as well as a test drive. He understood our budget and worked his butt off to try and stay within that budget. If you are going to get a new vehicle or just to look around I would highly recommend you go to Ray Brandt Dodge on the Westbank and find Eddie (also goes by Boo). The finance manager, Harold, was also excellent. He explained everything to us with detail and also tried his hardest to stay within our budget. He actually got us the best APR rate that we have every had. If it wasn't for these to individuals we wouldn't have traded one of our cars for a 2012, little alone both of our vehicles. We have been to many dealerships and traded many cars, but this dealership by far was a great experiance due to these two people named above.
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