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Mercedes-Benz of Hoffman Estates

1000 W Golf RdHoffman Estates, IL 60169
1-844-567-52461-844-567-5246
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    Get a Kelley Blue BookSM Instant Cash Offer

Services and Amenities

  • Service Centers
  • Factory Authorized Service Center
  • Loaner Cars
  • Parts & Accessories
  • Courtesy Shuttle
  • Detailing
  • Customization
  • Business Center
  • Internet Access
  • Handicapped Accessible
  • Comfortable Waiting Area
  • Concierge
View all services and amenities

Why You Should Buy a New Car From Us

Thank you for visiting our inventory. Mercedes-Benz of Hoffman Estates is a Motor Werks company. In order to maintain our prominent position, it is imperative that we ... Read more
Thank you for visiting our inventory. Mercedes-Benz of Hoffman Estates is a Motor Werks company. In order to maintain our prominent position, it is imperative that we provide our customers with the highest level of service and satisfaction. Your purchase will include Free lifetime service loaners and vehicle washes. Please allow us the opportunity to ensure a pleasurable buying experience. We are easy to visit. We look forward to earning your business.

Why You Should Buy a Used Car From Us

Thank you for visiting our inventory. Every vehicle has been through an extensive vehicle inspection. We are a Motor Werks company. In order to maintain our prominent p ... Read more
Thank you for visiting our inventory. Every vehicle has been through an extensive vehicle inspection. We are a Motor Werks company. In order to maintain our prominent position, it is imperative that we provide our customers with the highest level of service and satisfaction. Your purchase will include Free lifetime service loaners and vehicle washes. Please allow us the opportunity to ensure a pleasurable buying experience. We are easy to visit. We look forward to earning your businesst

Languages Spoken

  • Español

Dealer Disclaimer

Price excludes taxes, license and title fees, and a documentary service fee.
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A certified pre-owned car has passed a strict inspection by the original manufacturer and is backed by an extended warranty.
Some brands group models with similar body styles together. (Ex: BMW 3 Series or Mercedes-Benz C-Class)
Trim refers to both exterior and interior options that enchance a base model. (Ex: Ford Mustang GT or Honda Accord EX)
These Participating Dealers accept the Kelley Blue BookSM Instant Cash Offer which is a free actual offer based on your specific car's condition and features. Once the Dealer inspects your vehicle to verify the information and confirm the condition of your car, you decide if you want to walk away with cash, use the Offer toward the purchase of another vehicle, or do nothing at all.
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Dealer Ratings

24-Month Overall Rating
  • 4.5
    Customer Service
  • 4.5
    Quality Of Work
  • 4.6
    Friendliness
  • 4.5
    Overall Experience
  • 4.2
    Price

Dealership Reviews

1 - 5 of 139 
Shpend861/17/2016 05:29:23 PM
1.2
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:Jason and Robert
The worst costumer service ever! Dropped off my car, i was told it would be ready in a few days, it took them 3 weeks to fix it. I always had to call them to get the status of my car, on top of this, they lost my car key the day I had to pick up my car.
M_Brost9/26/2015 04:03:26 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:
Nikhil was just an absolute pleasure to work with on the purchase of our new Mercedes E350. He was very straight-forward with us, and we truly experienced a wonderful sales experience. We came in well informed about what we were looking for and Nikhil delivered exactly what we can in for. Although he tried save us the wait time that comes with ordering the very specific configuration we desired by offering us similar configurations, we never felt any pressure to accept anything except for what we desired. Our sense when we left the dealership was we were the beneficiaries of a very transparent, sincere and dedicated salesman.
mrbottle9/25/2015 12:42:18 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:Yes
Who Helped Me:Lynn Olsen
After purchasing my E350 at this dealership some years ago and having it serviced there as well I am still amazed at the service levels I receive. Especially Lynn Olsen in service. She's continues to greet and assist with courtesy, a smile and educated suggestions. Thank you Lynn!
Tom9/01/2015 09:13:28 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Raul Guzman
I did a ‘cold’ walk-in to the dealership without an appointment and Raul greeted my wife and me promptly as we walked in the door and was able to answer all our questions on the spot. Within minutes we were on a test drive in a vehicle that was similar to what I was looking for, but just not quite the one I was willing to purchase. Since the vehicle I had wanted was not available and the next year’s model had not arrived, Raul kept me regularly informed via email as to the status of deliveries and again, answered many of my questions when I asked with prompt and professional courtesy. As it turned out, I had a change of events and ended up purchasing an Acura instead. When I informed the Internet concierge that I no longer was in the market for a vehicle, I received a congratulatory email from Raul later on that day even though the purchase was not through him or MotorWerks. I find that a very class act and will definitely refer anyone I know that is in the market for a MB to him and this dealership. When I am in the market again, I do plan to come back in and look him up.
dimitartulevski8/28/2015 10:04:13 AM
1.5
Overall Rating
Customer Service
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:No
Who Helped Me:David Bennett,John Kyriakopolous
Went to MB of Hoffman Estates looking into a 2012 CLS 550. From a previous visit I knew a sales person that I like - David Bennett. I test drove the car and I liked it . Listed for just shy of $46000 . I had 2010 Infinity Fx 35 for a trade in . My desire was to finance the CLS and have a payment of maximum $200 more then what I was paying for the infinity. They said they'll put the numbers down and call me with an answer. Next morning call came in and David told me that I need to put an extra $4000 down in order to get the monthly payment I wanted. I asked if they can reduce the price of the vehicle , since there were a few similar cars in the region listed for way less ( lower miles also) . The answer I was given by the manager was basically NO. Which is OK , but 20 days later the car is still on their lot and now they are asking $42000, which is exactly the price I needed in order to get the payments I wanted . It's funny that this dealership doesn't want my business. If we get into the word DEALERSHIPS we might find that it's about dealing and cutting a DEAL. In my situation I offered a mutually beneficial DEAL , the " dealership" turned it down . Poor deal making , Poor dealership
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This image is a stock photo and is not an exact representation of any vehicle offered for sale. Advertised vehicles of this model may have styling, trim levels, colors and optional equipment that differ from the stock photo.
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Mercedes-Benz of Hoffman Estates : Hoffman Estates, IL 60169 Car Dealership, and Auto Financing - Autotrader