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Northwest Dodge Chrysler Jeep Ram

19616 Northwest FreewayHouston, TX 77065
1-866-709-87271-866-709-8727
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Why You Should Buy a New Car From Us

Northwest Chrysler Jeep Dodge Ram has all new management and we are very eager to make every transaction a pleasant experience and to make you the best deal possible. Ou ... Read more
Northwest Chrysler Jeep Dodge Ram has all new management and we are very eager to make every transaction a pleasant experience and to make you the best deal possible. Our upfront way of pricing is refreshing and you do not have to play games. Call now for an appointment 800-476-5240. We have devoted ourselves to helping and serving our customers to the best of our ability. We believe the vehicles we offer are the highest quality and ideal for your life needs. Our large selection of inventory has something for everyone.

Why You Should Buy a Used Car From Us

Northwest Dodge Chrysler Jeep Ram is changing the way you purchase a Used Car our We Hear You is not a just a slogan but a way of doing business that focuses on the cus ... Read more
Northwest Dodge Chrysler Jeep Ram is changing the way you purchase a Used Car our We Hear You is not a just a slogan but a way of doing business that focuses on the customer buying experience. To ensure that you are happy with your buying experience our Used Cars are protected by our Bring It Back, No Questions Asked Guarantee . This guarantee gives you 3 days or 500 miles to make sure you are happy with your purchase. You also have up to 30 days to get the full purchase price toward another vehicle on trade. Call now to make an appointment at 1-800-476-5240.

Dealer Disclaimer

Sales Tax, Title, License Fee, Registration Fee, Dealer Documentary Fee, Finance Charges, Emission Testing Fees and Compliance Fees are additional to the advertised price ... Read more
Sales Tax, Title, License Fee, Registration Fee, Dealer Documentary Fee, Finance Charges, Emission Testing Fees and Compliance Fees are additional to the advertised price.
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Dealer Ratings

24-Month Overall Rating
Powered by
  • 4.6
    Customer Service
  • 4.5
    Quality Of Work
  • 4.5
    Friendliness
  • 4.5
    Overall Experience
  • 4.4
    Price

Dealership Reviews

1 - 5 of 144 
adan.vega112/15/2014 06:44:26 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Oscar Tores
It was my first time buying a car and it was very easy. I had selected three cars I was interested in before came. When I got there the cars where still in stock. I love the fact that Oscar Tores(my salesman) showed me exactly what I wanted to see and asked me if I wanted to look at anything else instead of trying to walk me through the entire inventory. I felt very respected and enjoyed my time there. He kept me informed of everything and told me what all my options were. I walked out that day with a car and have been loving it since. It's been almost a month and I have had no problems with my car and everything works as it should. I would recommend this Dealership and salesman to anyone who is looking for a great vehicle without the hassle.
Aillarramendi11/28/2014 02:04:21 PM
1.4
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:Caleb
I've bring my Jeep for a warranty service since the cylinder head needs to be replaced three times. I brought the car and have told the service advisor what the problem was the first time that i brought the car there and they just reset the computer and the check engine light came on again next day that i took the car. Then i brought the car there the second time and they have said that i was right and now they need to order the part. Now the part arrived and the car is still there and its not ready yet. The problem becomes when they "schedule" an appointment and i bring the car and they do not touch it for 4 days. The second time they schedule the appointment again and they didn't touch the car for three days. Now, the third time, the car has been there since monday and they just told me that they have not touch the car and they will not be able to finish before next tuesday. I do not understand why the dealer schedule the appointment and then they do not touch the car for several days. Even when is a manufacturer defect, the dealer didn't gave me any car rental. Ive bought a car at this dealer 10 years ago and it was great, with this service ill never go back to that dealer and will make a huge campaign against them for this crappy service.
MCW11/07/2014 03:51:30 PM
1.0
Overall Rating
Customer Service
Friendliness
Overall Experience
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:Service Dept and Cashier
I took my daughters rental car back to pick up her vehicle that the service dept had for three weeks. We pulled into the service area, unlike Ford or Toyota no one greeted us. We got out of the rental car and had to take two baby seats out. Since I was not accustomed to doing it; then it became somewhat cumbersome. Fifteen minutes later we got both out and yet no one had acknowledged our presence. My son goes into the temporary building and four of their employees were there and no one said anything. I went inside and we stood in front of a desk where an employee was on the computer. Three of the four walk out; the one in front of us never said anything. I guess I am use to someone saying "I will be with you in a minute". Another employee comes in from the back door and I asked if anyone was working today. He asked if I had a car to return, we said "yes" and he said we need to go see the cashier. No signs were displayed, but he directed us to the main building. Walked up to the cashier, who doesn't greet you,...you have to just tell her you are there to pick up a car and which one. "Sign here, go stand out there". Where is there? We go back to the service building, pick up the two car seats for the kids and walk to where we thought "there" was. Five minutes goes by then ten, really, all they are doing is pulling up your vehicle. Go back inside and ask the cashier if we were in the right place. "Just go out front". Did as I was told and finally our vehicle pulls up. Guy gets out, we load the car seats by ourselves and he walks off. There was no "thanks for coming in" or any type of gracious gesture on his part. Really...this dealership should change the name of "Service Dept" to something else because they all need to go to "charm" school and find out that we don't have to buy a car from them. Thank goodness my Ford Dealership doesn't treat us this way. How in the world do they stay in business???
Northwest Dodge Incorporated responded to this review
11/10/2014
We want our customers to feel welcome the moment they pull into our lot, and we apologize that that was not the case with your visit. Thank you for sharing this with us – we will use this review to train our staff to better serve our customers. Please feel free to reach out if there is anything more we can do for you: Jeff Sebastian (General Manager), (832) 912-2500.
Linda Haywood10/24/2014 08:47:59 AM
3.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:Joe,
I took my truck there for service before warranty went out. Due to the A/C going out. We have taking this truck 3 or more times to be check out only to be told its ok. And now that its not working the service guy said it would cost about $ 1200 dollar. But my problem is we get a call saying it will be covered and 30 mins later we get a call saying its not. Because who every checked the truck never recorded on the computer. they have no record of show that they even checked A/C or anything else. That's not the way you do business people. The people that worked on the truck are not there anymore. By the way The RED truck
Northwest Dodge Incorporated responded to this review
10/28/2014
Linda, we’d like to look into this for you. The fact that you were told conflicting things is concerning to us and we’d like to discuss this issue with our staff to determine what more we can do for you. Please contact our General Manager, Jeff Sebastian, at (832) 912-2500.
vic Garcia10/19/2014 10:00:38 AM
1.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:No
Who Helped Me:micaa manager
The advertising false pricing in vehicles just to get you there Once you pick the vehicle that you find in advertising they change the price of vehicle stating that online price was only for leasing a vehicle
Northwest Dodge Incorporated responded to this review
10/20/2014
We’re sorry to hear that you've had a negative experience with our sales staff. We’d like to make this right. Please contact our General Manager, Jeff Sebastian, at (832) 912-2500.
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This image is a stock photo and is not an exact representation of any vehicle offered for sale. Advertised vehicles of this model may have styling, trim levels, colors and optional equipment that differ from the stock photo.
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