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Audi Central Houston

2120 Southwest FreewayHouston, TX 77098
1-866-698-93201-866-698-9320
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Services and Amenities

  • Service Centers
  • Factory Authorized Service Center
  • Loaner Cars
  • Rental Cars
  • Parts & Accessories
  • Courtesy Shuttle
  • Business Center
  • Internet Access
  • Handicapped Accessible
  • Comfortable Waiting Area
  • Children's Play Area
View all services and amenities

Why You Should Buy a New Car From Us

Experience the Difference with the #1 Audi dealer in Texas for 10 years running, and only Audi Magna Society Award dealer in Texas! Audi Central Houston has the new A4, A ... Read more
Experience the Difference with the #1 Audi dealer in Texas for 10 years running, and only Audi Magna Society Award dealer in Texas! Audi Central Houston has the new A4, A5, Q5, Q7, TT and more at our Houston dealership. We have most of the Audi models in stock and ready to go so that your dream vehicle is here when you arrive! Let our Houston car loan department help with financing your new Audi. We are located at 2120 Southwest Freeway exit Greenbriar. Ask about Sonic PRICE!

Why You Should Buy a Used Car From Us

Audi Central Houston is one of the largest hi-line dealer groups in Texas. Our Audi vehicles undergo an extensive quality inspection and are Certified Pre-Owned with the ... Read more
Audi Central Houston is one of the largest hi-line dealer groups in Texas. Our Audi vehicles undergo an extensive quality inspection and are Certified Pre-Owned with the full respective CPO warranty, to insure you the satisfying car buying experience that you deserve. We offer mechanically sound non-Audi pre-owned vehicles which have gone thorough at a 36 point inspection and qualify for the Ez-Care extended Warranty program. We look forward to earning your business!! Ask about Sonic PRICE!

Languages Spoken

  • Español

Dealer Disclaimer

Sales Tax, Title, License Fee, Registration Fee, Dealer Documentary Fee, Finance Charges, Emission Testing Fees and Compliance Fees are additional to the advertised price ... Read more
Sales Tax, Title, License Fee, Registration Fee, Dealer Documentary Fee, Finance Charges, Emission Testing Fees and Compliance Fees are additional to the advertised price.
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Certified Cars A certified pre-owned car has passed a strict inspection by the original manufacturer and is backed by an extended warranty.
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These Participating Dealers accept the Kelley Blue BookSM Instant Cash Offer which is a free actual offer based on your specific car's condition and features. Once the Dealer inspects your vehicle to verify the information and confirm the condition of your car, you decide if you want to walk away with cash, use the Offer toward the purchase of another vehicle, or do nothing at all.
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Dealer Ratings

24-Month Overall Rating
  • 1.0
    Customer Service
  • 1.2
    Quality Of Work
  • 1.4
    Friendliness
  • 1.0
    Overall Experience
  • 1.7
    Price

Dealership Reviews

1 - 5 of 39 
Midoxx9/08/2016 12:34:09 PM
1.3
Overall Rating
Customer Service
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:No
Who Helped Me:Jim beskesher, sales department
Saw a used car on auto trader. I called them asked about the car. They said it is ok and nothing wrong with it and scheduled me on the next day to test the car, even when I told them that I will be driving more than 30 miles to reach them, they insisted the car was excellent. When I went to test the car. It took them 20 minutes to get me a sales rep., the car was not showing on their system!!?? Then the man easily said that this specific car was going to auction because it didn't pass their system!!!??? Dealership with attitude.. no one smiling to customers.. parking was horrible... Overall.. bad experience
NJ8/19/2016 05:12:29 AM
1.2
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:No
Who Helped Me:Vincent Reno, Robert Wood, Zaret Arias, Chris Hall, Zaid Sidiqqui
We bought a 2011 BMW from Audi Central Houston right before their closing time. We negotiated the price and were told numerous times that there was nothing wrong and no issues with the car. We took their words; test drove it for a couple of minutes since traffic was heavy on the street and freeway. First, the Finance forced us to pay $497 "Dealer Service Fee" for a two year Wheels service that we did not need but we were told they wouldn't sell the car unless we buy it. We argued unsuccessfully and took the delivery. While driving back home;we tried to move the A/C slide/tab to get air but it didn't change the air flow direction and the tab/slider dropped as it was not attached to the vent. We stopped the car and checked the rest of the vents; shockingly all three sliders/tabs were just sitting on the vent faking it to human eyes like they were attached. We brought this issue and deception to the dealer's management; the manager asked us to bring car back twice but never fixed it. Initially the manager Vincent said he will re-attach those sliders/tabs but his service technician told him that they would need to be replaced; the cost to replace was $522 but my numerous requests was completely ignored by the manager. We went to a BMW dealership to get those three A/C vents replaced.
zohaibfaridi8/15/2016 11:13:59 AM
1.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:No
Who Helped Me:Yuri
I have a vibration/jerking and apple carplay issue with my 2017 Audi A4 , which i bought it brand new almost 2 months ago from this dealership and till today my issue has not been resolved. At start when i talked to my sales guy he simply tells me it is service issue he cannot do anything about it.So i went to service and they looked at my car saying they couldnt find any codes on my car so car is working fine.I had no one who trusted my word so i made a video of the issue and showed it to shop foreman and after that they agreed to keep my car in service for 2 days and came up with a result there is nothing wrong with the car because there is no codes. I am really frustrated the way dealership has handled my case specially knowing the fact that both of the issues do exist.So please if you really want an audi and want a really good after sales experience look somewhere else because here they dont care about customers at all, as you can see with there ratings too.
Bobbytx1/22/2016 01:34:35 AM
1.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:Paul C. And John A.
I have resorted to filing a complaints against this dealer to the TEXAS STATE ATTORNEY GENERAL with an online consumer complaint form. Audi Central Houston's management, employees and overall attitude is deplorable. This company deserves NEGATIVE stars. This was by far the most un-professional, rude and un-knowledgeable repair facility I have ever dealt with. I spent thousands of dollars in unnnecessary repairs at the advice of their so-called service manager. Long story short My Audi S4 was not starting, I was advised to change multiple parts to get it running. After doing so my vehicle was still in-operable, and the "service manager" wanted me to spend $2,000 for more parts with NO guarantee of success, but rather to "move in the right direction". After declining to do so, I towed my car out, took it to an independent repair facility and my problem was fixed with $227 of parts and 2 hours of reprogramming. And to add insult to injury NONE of the repairs which were done by Audi Central Houston were required to get my car running, FURTHERMORE the additional $2000 I was gonna spend would not have fixed my problem either. These people do not not know what they are doing and they are selling unnecessary repairs which are not needed. I wish I would have saved myself the sanity, money and time.
Audi Central Houston responded to this review
1/25/2016
Thank you for your review Bobby. We did address your issues at the time of the concern. You are a car dealer yourself, correct? If you would like to discuss the matter further, please contact me, Dustin Kime at 713-596-3500.
ada11/09/2015 05:23:47 PM
1.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:No
Who Helped Me:Jerald and Paul
BE CAREFUL OR BETTER AVOID going to Audi Central Houston located on 2120 Southwest Fwy, Houston, TX. This place continuously tries to avoid honoring the warranty offered on the brand new car that I purchased. They do not take care of repairs, which should normally be covered under warranty. In my case, I purchased a RS72014 and shortly after, in February 2015, I noticed an alarm red flag displaying on my board. I took the car to the Audi Central Houston for checkup. Upon checkout, they told me there was a wire problem with my car and that was why the red light appeared on the board. According to them, the few wires that raised the alarm seemed to be destroyed by the “rodents” that may have attacked my car in the past. Therefore, the cost of repairing it would not be covered under warranty, so they asked for $650 either paid upfront or to be claimed under my car insurance. I paid $650 as requested and they told me I was good to go with the electrical wires fixed at that time. I left the dealership and just after driving one mile, the red flag alarm came back on the board again beeping. I returned to the same location right away to show them that message came back again. They took the car for another checkup and informed me that they actually found another four other wires eaten by the rodents. The exact words were: “these other four wires are very expensive and you better claim them under your auto-insurance.” So I filed it under my insurance but because of the delay of the work through the auto insurance policy, I had to pay them $3500 cash in order to get my car back in a timely manner. Therefore, I made second payment to them based on unjustified and faked reason listed as my car was under the rodents’ attack due to cold weather; rodents like to hide in Audis. In August 2015, the same red alarm sign went on again. I took the car to the shop and they evaluated the issue for the third time under same reason: “the rodents have eaten wires again.” I complained to the Audi USA this time, after which they finally honored the repairing under car warranty. They did not care I was mentioning to them about previous two incidents evaluated under same unbelievable reason: “the rodents”. There was a lack of customer service skills along with false statements in order to get money from customers. Jerald Cardenas, the sales manager, along with Paul, the service person, did a very poor job as far as professionalism (total ignorance; not getting back to customer in a courteous and timely manner) and dishonest services provided. So, besides finding unbelievable excuses/reasons to avoid dealing with getting issues fixed, they completely refuse to honor warranty for a brand new RS7 2014 purchased from their location. Please, be alarmed and avoid doing business with them, as their sole purpose is to take money from the people with no courtesy whatsoever. The service person PAUL and the service manager JERALD fraudulent.
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Audi Central Houston : Houston, TX 77098 Car Dealership, and Auto Financing - Autotrader