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Audi Central Houston

2120 Southwest FreewayHouston, TX 77098
1-866-698-93201-866-698-9320
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Services and Amenities

  • Service Centers
  • Factory Authorized Service Center
  • Loaner Cars
  • Rental Cars
  • Parts & Accessories
  • Courtesy Shuttle
  • Business Center
  • Internet Access
  • Handicapped Accessible
  • Comfortable Waiting Area
  • Children's Play Area
View all services and amenities

Why You Should Buy a New Car From Us

Experience the Difference with the #1 Audi dealer in Texas for 10 years running, and only Audi Magna Society Award dealer in Texas! Audi Central Houston has the new A4, A ... Read more
Experience the Difference with the #1 Audi dealer in Texas for 10 years running, and only Audi Magna Society Award dealer in Texas! Audi Central Houston has the new A4, A5, Q5, Q7, TT and more at our Houston dealership. We have most of the Audi models in stock and ready to go so that your dream vehicle is here when you arrive! Let our Houston car loan department help with financing your new Audi. We are located at 2120 Southwest Freeway exit Greenbriar. Ask about Sonic PRICE!

Why You Should Buy a Used Car From Us

Audi Central Houston is one of the largest hi-line dealer groups in Texas. Our Audi vehicles undergo an extensive quality inspection and are Certified Pre-Owned with the ... Read more
Audi Central Houston is one of the largest hi-line dealer groups in Texas. Our Audi vehicles undergo an extensive quality inspection and are Certified Pre-Owned with the full respective CPO warranty, to insure you the satisfying car buying experience that you deserve. We offer mechanically sound non-Audi pre-owned vehicles which have gone thorough at a 36 point inspection and qualify for the Ez-Care extended Warranty program. We look forward to earning your business!! Ask about Sonic PRICE!

Languages Spoken

  • Español

Dealer Disclaimer

Sales Tax, Title, License Fee, Registration Fee, Dealer Documentary Fee, Finance Charges, Emission Testing Fees and Compliance Fees are additional to the advertised price ... Read more
Sales Tax, Title, License Fee, Registration Fee, Dealer Documentary Fee, Finance Charges, Emission Testing Fees and Compliance Fees are additional to the advertised price.
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Dealer Ratings

24-Month Overall Rating
  • 1.8
    Customer Service
  • 2.3
    Quality Of Work
  • 2.5
    Friendliness
  • 2.0
    Overall Experience
  • 2.5
    Price

Dealership Reviews

1 - 5 of 36 
Bobbytx1/22/2016 01:34:35 AM
1.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:Paul C. And John A.
I have resorted to filing a complaints against this dealer to the TEXAS STATE ATTORNEY GENERAL with an online consumer complaint form. Audi Central Houston's management, employees and overall attitude is deplorable. This company deserves NEGATIVE stars. This was by far the most un-professional, rude and un-knowledgeable repair facility I have ever dealt with. I spent thousands of dollars in unnnecessary repairs at the advice of their so-called service manager. Long story short My Audi S4 was not starting, I was advised to change multiple parts to get it running. After doing so my vehicle was still in-operable, and the "service manager" wanted me to spend $2,000 for more parts with NO guarantee of success, but rather to "move in the right direction". After declining to do so, I towed my car out, took it to an independent repair facility and my problem was fixed with $227 of parts and 2 hours of reprogramming. And to add insult to injury NONE of the repairs which were done by Audi Central Houston were required to get my car running, FURTHERMORE the additional $2000 I was gonna spend would not have fixed my problem either. These people do not not know what they are doing and they are selling unnecessary repairs which are not needed. I wish I would have saved myself the sanity, money and time.
Audi Central Houston responded to this review
1/25/2016
Thank you for your review Bobby. We did address your issues at the time of the concern. You are a car dealer yourself, correct? If you would like to discuss the matter further, please contact me, Dustin Kime at 713-596-3500.
ada11/09/2015 05:23:47 PM
1.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:No
Who Helped Me:Jerald and Paul
BE CAREFUL OR BETTER AVOID going to Audi Central Houston located on 2120 Southwest Fwy, Houston, TX. This place continuously tries to avoid honoring the warranty offered on the brand new car that I purchased. They do not take care of repairs, which should normally be covered under warranty. In my case, I purchased a RS72014 and shortly after, in February 2015, I noticed an alarm red flag displaying on my board. I took the car to the Audi Central Houston for checkup. Upon checkout, they told me there was a wire problem with my car and that was why the red light appeared on the board. According to them, the few wires that raised the alarm seemed to be destroyed by the “rodents” that may have attacked my car in the past. Therefore, the cost of repairing it would not be covered under warranty, so they asked for $650 either paid upfront or to be claimed under my car insurance. I paid $650 as requested and they told me I was good to go with the electrical wires fixed at that time. I left the dealership and just after driving one mile, the red flag alarm came back on the board again beeping. I returned to the same location right away to show them that message came back again. They took the car for another checkup and informed me that they actually found another four other wires eaten by the rodents. The exact words were: “these other four wires are very expensive and you better claim them under your auto-insurance.” So I filed it under my insurance but because of the delay of the work through the auto insurance policy, I had to pay them $3500 cash in order to get my car back in a timely manner. Therefore, I made second payment to them based on unjustified and faked reason listed as my car was under the rodents’ attack due to cold weather; rodents like to hide in Audis. In August 2015, the same red alarm sign went on again. I took the car to the shop and they evaluated the issue for the third time under same reason: “the rodents have eaten wires again.” I complained to the Audi USA this time, after which they finally honored the repairing under car warranty. They did not care I was mentioning to them about previous two incidents evaluated under same unbelievable reason: “the rodents”. There was a lack of customer service skills along with false statements in order to get money from customers. Jerald Cardenas, the sales manager, along with Paul, the service person, did a very poor job as far as professionalism (total ignorance; not getting back to customer in a courteous and timely manner) and dishonest services provided. So, besides finding unbelievable excuses/reasons to avoid dealing with getting issues fixed, they completely refuse to honor warranty for a brand new RS7 2014 purchased from their location. Please, be alarmed and avoid doing business with them, as their sole purpose is to take money from the people with no courtesy whatsoever. The service person PAUL and the service manager JERALD fraudulent.
charisma9912/05/2014 01:37:57 PM
2.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:No
Who Helped Me:Maurice Smart
Is said this at the beginning Audi Central have some great sales people. Maurice Smart is who I recommend you see when you're ready to get a vehicle. He is patient, he don't over sale you and he know his stuff. He is very responsive and make sure you're happy before you leave and after you have purchased from him. The facility is great and very spacious. But it boils down to customer service and I got that and more with Maurice Smart. My attitude has change. Maurice Smart was helpful up into I drove off. I have a old leak coming from BMW X5 that I bought from them. It hasn't been 45 days before I noticed this. I have a leak that could have happen in a short period. I called to discuss bring it back to have them do the repairs but he could help me. I will not recommend no one to this dealership. For them to keep talking about this check every car goes through before they are on the floor is crap. He claimed that he care about his customers but he don't. So if don't Audi Central don't.
Audi Central Houston responded to this review
12/12/2014
Thank you for bringing this to our attention. This is not consistent with the quality of customer service that we pride ourselves on at Audi Central Houston. We would like to talk to you directly regarding your experience at our dealership. Please contact JoySangel-Wilson at (713) 596-3568 or joy.sangel@audicentralhouston.com We hope this does not keep you away from our dealership and we would love the opportunity to earn back your trust.
charisma999/19/2014 06:31:28 PM
4.8
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Maurice Smart
Audi Central have some great sales people. Maurice Smart is who I recommend you see when you're ready to get a vehicle. He is patient, he don't over sale you and he know his stuff. He is very responsive and make sure you're happy before you leave and after you have purchased from him. The facility is great and very spacious. But it boils down to customer service and I got that and more with Maurice Smart.
braughtonbuilders5/23/2014 01:41:18 PM
5.0
Overall Rating
Customer Service
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Shad Noormohammed
I have never been more satisfied and pleased with my recent vehicle purchase from Audi Central Houston, from the beginning of being contacted by Kendrick in the e-sales department to scheduling our onsite appointment with Shad Noormohammed. Shad is an outstanding young man to deal with, he went above and beyond to our every need. He properly clarified all of our doubts and even though we were steering to purchashing an A3, I am so grateful that Shad found us an A4 that was well over equipped with more features that we would be getting in the A3. I have purchased many vehicles in the past, but by far this has been the best purchase expierence ever. I am totally grateful to Shad for all he did for making this expierence a joyous and stress free one. Shad if you're reading this Thank you for all you did for us, we cannot be more happy with our A4 and all it's equipped with, such a classy car that there is no turning back!! Thanks again Mario and Rebekah
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Audi Central Houston : Houston, TX 77098 Car Dealership, and Auto Financing - Autotrader