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Northwest Dodge Chrysler Jeep Ram

19616 Northwest FreewayHouston, TX 77065
1-866-709-87271-866-709-8727
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    Get your Instant Cash Offer on your Trade-In

Services and Amenities

  • Factory Authorized Service Center
  • Body Shop
  • Loaner Cars
  • Rental Cars
  • Parts & Accessories
  • Courtesy Shuttle
  • Customization
  • Internet Access
  • Handicapped Accessible
  • Children's Play Area
View all services and amenities

Why You Should Buy a New Car From Us

Northwest Chrysler Jeep Dodge Ram has all new management and we are very eager to make every transaction a pleasant experience and to make you the best deal possible. Ou ... Read more
Northwest Chrysler Jeep Dodge Ram has all new management and we are very eager to make every transaction a pleasant experience and to make you the best deal possible. Our upfront way of pricing is refreshing and you do not have to play games. Call now for an appointment 800-476-5240. We have devoted ourselves to helping and serving our customers to the best of our ability. We believe the vehicles we offer are the highest quality and ideal for your life needs. Our large selection of inventory has something for everyone.

Why You Should Buy a Used Car From Us

Northwest Dodge Chrysler Jeep Ram is changing the way you purchase a Used Car our We Hear You is not a just a slogan but a way of doing business that focuses on the cus ... Read more
Northwest Dodge Chrysler Jeep Ram is changing the way you purchase a Used Car our We Hear You is not a just a slogan but a way of doing business that focuses on the customer buying experience. To ensure that you are happy with your buying experience our Used Cars are protected by our Bring It Back, No Questions Asked Guarantee . This guarantee gives you 3 days or 500 miles to make sure you are happy with your purchase. You also have up to 30 days to get the full purchase price toward another vehicle on trade. Call now to make an appointment at 1-800-476-5240.

Languages Spoken

  • Español

Dealer Disclaimer

Sales Tax, Title, License Fee, Registration Fee, Dealer Documentary Fee, Finance Charges, Emission Testing Fees and Compliance Fees are additional to the advertised price ... Read more
Sales Tax, Title, License Fee, Registration Fee, Dealer Documentary Fee, Finance Charges, Emission Testing Fees and Compliance Fees are additional to the advertised price.
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These dealers accept offers from our Trade-In Marketplace, which determines the value of your car and provides an instant, free offer. Offers are guaranteed as long as the car's condition and information are verified.
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Dealer Ratings

24-Month Overall Rating
  • 4.3
    Customer Service
  • 4.3
    Quality Of Work
  • 4.4
    Friendliness
  • 4.2
    Overall Experience
  • 4.3
    Price

Dealership Reviews

1 - 5 of 170 
Janie_lynn4/19/2015 04:41:02 PM
5.0
Overall Rating
Customer Service
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Ken Baker, Dalton Tuley
KB is awesome as usual. Dalton lost our trust by trying to sneak items into the price without our knowledge, also removed our email address for the survey.
teacher19474/18/2015 06:57:58 PM
4.2
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:At this point in time, I don't remember all the people I met, but all where there to make my experience enjoyable.
Because of the friendly, helpful staff at Northwest Dodge I was driving away from the dealership in my new Jeep Cherokee only three hours after I walked through the front door. Oscar Torres was the sales representative that spearheaded the process and was most helpful throughout the whole process. Would I recommend Northwest Dodge to a friend, in a heart beat.
Amy R.4/16/2015 03:52:48 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Maggie
My husband and I came in with a suburban to trade in and two cars to buy. We got there at 4:30 on a Monday and to be honest I thought it'd be a miracle to get it all done. Maggie got right to work, was informative, honest and very friendly. She helped up find the vehicles we needed and got us the deal we were looking for. We then went to finance and our finance guy (sorry I forgot his name, but he was a young UT graduate) was wonderful! They both stayed there very late to help us wrap it up in one night and were smiling and pleasant the entire time! We are more than happy with our experience and the next time we're in the market for a new car or truck we'll be back!
kinnre574/06/2015 11:05:57 AM
1.0
Overall Rating
Customer Service
Quality Of Work
Overall Experience
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:Entire Service Department
No one in the service department knows what they are doing. HORRIBLE customer service. I DO NOT RECOMMEND this dealership/shop! Bought my 2014 Journey in April 2014. In May 2014. transmission started slipping. Due to the inconvenience of loaner cars, they could not get my vehicle in the shop until November 2014. Since November 2014, my car has been in the shop 4 times for a total of 3 months. Each time they said it was ready, I would pick it up and have it right back in for not being fixed. Service Advisor's NEVER called with an update. I would have to track them down only to hear "I haven't heard anything yet" This last time my car was "ready" I was told 3 days later to pick it up. I got in my car and not even out of the parking lot and figured IT STILL WAS NOT FIXED! I had to leave it for a 4th time. Apparently, the service tech's do not know what they are doing after having my car 3 months! I hope to never have to deal with this shop again and will not buy from them again.
Northwest Dodge Incorporated responded to this review
4/10/2015
We are very sorry for the wait you had to get your car fixed. We know how frustrating it can be to have car problems and would like to do what we can to change your experience to a positive one. Please contact our Customer Service Manager, Matt Munson, at 832-912-2587.
mizzbossi3/25/2015 06:46:38 PM
4.6
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:Yes
Who Helped Me:Marion rode
Thanks to Marion Rose she was awesome she made sure it was done and completed in a timely manner. She came to keep me updated with my car being serviced
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This image is a stock photo and is not an exact representation of any vehicle offered for sale. Advertised vehicles of this model may have styling, trim levels, colors and optional equipment that differ from the stock photo.
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Northwest Dodge Chrysler Jeep Ram : Houston, TX 77002 Car Dealership, and Auto Financing - Autotrader