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Falcone Volkswagen Subaru & Saab

1930 W. 16th StreetIndianapolis, IN 46202
1-855-207-23951-855-207-2395
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Services and Amenities

  • Service Centers
  • Factory Authorized Service Center
  • Body Shop
  • Parts & Accessories
  • Business Center
  • Comfortable Waiting Area
  • Concierge
  • Delivery Options
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Why You Should Buy a New Car From Us

FALCONE PROMISE Anybody can sell you a new car. And if a new car is all you want, then you have lots of dealerships to choose from.But at Falcone Volkswagen, Subaru & Saa ... Read more
FALCONE PROMISE Anybody can sell you a new car. And if a new car is all you want, then you have lots of dealerships to choose from.But at Falcone Volkswagen, Subaru & Saab Service, I want to build relationships. After three decades in the vehicle business, I know there is no substitute for customer service. You expect it! You deserve it! And that's what I am going to give you. You can count on it. Why? Because my name is on the door! BOB FALCONE

Why You Should Buy a Used Car From Us

FALCONE PROMISE Anybody can sell you a used car.And if a used car is all you want, then you have lots of dealerships to choose from.But at Falcone Volkswagen, Subaru & Sa ... Read more
FALCONE PROMISE Anybody can sell you a used car.And if a used car is all you want, then you have lots of dealerships to choose from.But at Falcone Volkswagen, Subaru & Saab Service, I want to build relationships. After three decades in the vehicle business, I know there is no substitute for customer service.You expect it!You deserve it! And that's what I am going to give you. You can count on it. Why? Because my name is on the door! BOB FALCONE

Dealer Disclaimer

Sales Tax, Title, License Fee, Registration Fee, Dealer Documentary Fee, Finance Charges, Emission Testing Fees and Compliance Fees are additional to the advertised price ... Read more
Sales Tax, Title, License Fee, Registration Fee, Dealer Documentary Fee, Finance Charges, Emission Testing Fees and Compliance Fees are additional to the advertised price.
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Dealer Ratings

24-Month Overall Rating
  • 5.0
    Customer Service
  • 5.0
    Quality Of Work
  • 5.0
    Friendliness
  • 5.0
    Overall Experience
  • 4.0
    Price

Dealership Reviews

1 - 2 of 2
Kryan20144/27/2014 08:28:19 AM
4.6
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:Yes
Who Helped Me:Unknown
My buddy and I went to Falcone to have the wheel bearings replaced on his a4. First off this is a VW dealership that doesn't normally work on audis so I was surprised they agreed to do the work and for the same price as the little mechanic shops around us. When we got there they did up the paperwork then drove the car. They told us that one of the wheel bearings was bad but they weren't sure about the other. They also told us they misquoted the price to us but we're going to honor what they said over the phone. They also told us that they would replace one bearing then drive it again to test and then do the other one if it needed it, so if only one was bad they would save us some money( this also took them twice as long and they didn't make any more money off of it). While we waited a salesperson talked with us, let us test drive some of their new cars, then gave us a loaner car for the day. In the end the work was done correctly and for a good price. Keeping in mind that we are college students and have never bought a car from them, they were exceedingly accommodating and helpful. For a small dealership they blow all the big ones out of the water.
KarriGarcia1/13/2013 10:03:46 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Bert & Dan
My husband and I have made two purchases at Falcone now. On the first purchase, we had seen a Mini Cooper listed on their website and went in to test drive it and potentially buy it (which we ended up getting). We were told had a couple from Chicago driving down to see it that day, and although they had been encouraged to put a small refundable down payment to hold it, the couple did not. Sorry for them, but good for us. The process was very smooth and pressure-free. Bert went out of his way to create minimal stress for us, and the owner was there working, himself, on a Saturday morning. I was impressed at the staff's professionalism and hospitality! Then we needed to trade the Mini in for a 4-door a few months back, so we went back to see Bert, because he was just so nice and down to earth compared to other car salesmen we had experienced in the past (at other dealers). He wasn't in the office at the very moment so we worked with Dan (I THINK that's his name) and he was good too, but we were honestly looking forward to helping Bert get the "credit", but it wasn't like that -- Bert ended up jumping in and out of the transaction whenever he could to help get us out of the door happy! What I really love about this dealership is that it doesn't feel like a dog-eat-dog environment. At Falcone, it's more like they are a family and realize that if they all give 100%, they'll all succeed in the end. When we finally were about to drive the VW off the lot, Bert (although he wasn't the one who "sold" us the car) took the time to go over some neat features and offer some personal insight about the car's components. This was on a Saturday and then on Monday, Bert realized we still needed to sign a couple documents and personally came to me and my husband's workplaces due to our special circumstances and availability. Overall, great experience now twice and highly recommended for a no-nonsense, straight-forward, pressure-free purchase! And if you've seen Falcone's commercials, "no dealer fee --EVER"...it's true!
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