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AutoNation Ford Jacksonville

10720 Phillips HighwayJacksonville, FL 32256
1-888-979-29061-888-979-2906
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Services and Amenities

  • Factory Authorized Service Center
  • Rental Cars
  • Parts & Accessories
  • Courtesy Shuttle
  • Detailing
  • Internet Access
  • Handicapped Accessible
  • Comfortable Waiting Area
  • Delivery Options
View all services and amenities

Why You Should Buy a New Car From Us

At AutoNation Ford Jacksonville, we believe in providing you with premium customer service for the life of your vehicle. Whether it's a pleasurable and low pressure sales ... Read more
At AutoNation Ford Jacksonville, we believe in providing you with premium customer service for the life of your vehicle. Whether it's a pleasurable and low pressure sales experience in our friendly showroom, or top-quality vehicle maintenance from our service department--we strive every day to make sure that you are a satisfied customer for life. And now, you can shop for your next vehicle online with AutoNation Express. Get a real price on an actual vehicle and reserve it for up to 48 hours. Come in for a test drive and make your final purchase in-store. Save money. Save time. Save hassle. It s that easy.

Why You Should Buy a Used Car From Us

At AutoNation Ford Jacksonville, we believe in providing you with premium customer service for the life of your vehicle. Whether it's a pleasurable and low pressure sales ... Read more
At AutoNation Ford Jacksonville, we believe in providing you with premium customer service for the life of your vehicle. Whether it's a pleasurable and low pressure sales experience in our friendly showroom, or top-quality vehicle maintenance from our service department--we strive every day to make sure that you are a satisfied customer for life. And now, you can shop for your next vehicle online with AutoNation Express. Get a real price on an actual vehicle and reserve it for up to 48 hours. Come in for a test drive and make your final purchase in-store. Save money. Save time. Save hassle. It s that easy.

Languages Spoken

  • Tagalog
  • Tiếng Việt

Dealer Disclaimer

New: Quoted price subject to change without notice to correct errors or omissions. Price may include manufacturer ("OEM") incentives which may expire at any time and are ... Read more
New: Quoted price subject to change without notice to correct errors or omissions. Price may include manufacturer ("OEM") incentives which may expire at any time and are subject to OEM qualification criteria and may be contingent upon OEM finance company approval. See store for details. Excludes tax, tag, registration, tag agency/electronic filing fee and up to $699.95 dealer fee. Standard features are based upon trim level. Accessories, options and color may vary. Used: Subject to prior sale. Quoted price subject to change without notice to correct errors or omissions. Price may include manufacturer ("OEM") incentives which are subject to OEM qualification criteria and may be contingent upon OEM finance company approval. See store for details. Excludes tax, tag, registration, tag agency/electronic filing fee and up to $699.95 dealer fee. Standard features are based upon trim level. Accessories, options and color may vary.
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A certified pre-owned car has passed a strict inspection by the original manufacturer and is backed by an extended warranty.
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Dealer Ratings

24-Month Overall Rating
  • 3.4
    Customer Service
  • 4.0
    Quality Of Work
  • 3.9
    Friendliness
  • 3.8
    Overall Experience
  • 3.8
    Price

Dealership Reviews

1 - 5 of 86 
GwenWil623/30/2015 10:07:53 AM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Tom Daniels
A few weeks ago my husband and I were in the market for a secondhand SUV under 10k. We had visited many different dealerships and spent a lot of time looking thru autotrader.com/cars.com . We had started to get a little discouraged when we hadn't found many viable options that we both liked. That is when we had stumbled upon Tom Daniels at Autonation Ford. Although we initially didnt see that many used vehicles on location, Tom ended up locating our new 2011 mazda cx7 @ other sister store in Florida. He really found the perfect vehicle for me and my husband! We both love it! The finance guy was also a big help, I dont remember his name. Overall it was a great experience and I will be back for sure when one of us need another vehicle. Thanks Autonation Ford Avenues! GWEN WILSON
CarrieMosley9/10/2014 06:51:45 PM
1.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:No
Who Helped Me:Doug Lawrence,Brian Freeman
My husband and I needed to replace our 2008 Pontiac Torrent. I was referred to Brian Freeman(the GM) who then referred me to Doug, since Brian was not going to be available to help me. We drove all the way from Elkton FL to Jacksonville to meet with Doug. We arrived at 10:30 am and began to discuss what we were looking for. I saw an Odyssey in Clearwater Fl at the AutoNation there and was looking for it be transported to Jax. First, I was told they could do it. Then after going back and forth about pricing for 45 mins, they tell me the warranty was non transferable and it took for ME to ask. That did not make sense to me... aren't they all AutoNation? Anyway, that killed the deal so we went on the lot and looked at some Explorers. We test drove 2 and a Flex. Did not like the Flex and the Limited Explorer was overpriced. So we decided on the 2012 Explorer. After going back and forth with the finance guy Paul for 2 hours (who was the rudest person I have ever met) I finally asked Doug to bring Paul in to me face to face because the whole time we were negotiating, Paul never stepped foot in the office to introduce himself. I sat Paul down with us and told him my terms and that I was ready to put a sizable down payment down but he needed to come down in the price. The price was 29K. My husband and I decided to go eat (at 2:30pm) and he tried the old salesman trick "take the car to lunch." Yeah right. So we took the Torrent and I went on to KBB and cars.com to get the value on the car. That style with mileage came back at a dealer sale value of 23K!!! I called Bozard Ford in St. Augustine and they had the same model with 8K more miles for 23K. I went back to AutoNation to give them one more shot at my business and to share what I found on KBB. The statement made to me was "If you want this car, you will go 72 months (which for a used car is a silly financial decision)." I asked him to come down 5K and he told me to go 72 months again. I refused to go 72 months as I put over 100 miles a day on my car and the value of the car would be worth nothing in a few years, but I would be paying on a 72 month loan.... WE WALKED!!!! I went to Bozard Ford and drove off the lot with my new car that day with no hassle in under 3 hours and wasting 5 hours at Autonation.. Brian Feeman called me 4 days later after I left him several voice mails and messages to call me back. His response to my experience and my result of buying elsewhere "that car you bough must have issues." I have owned the car from Bozard for over a month now and LOVE IT!! NO ISSUES and they put leather in the car without an up charge. THE ISSUES IS WITH AUTONATION FORD!!!! Buyer Beware!!! Do your homework and get the value on the car prior to buying from them... they are in the business to rip the buyer off!!! Unfortunately, I have shared my story with others and they have had similar experiences. Not a good reputation in this area!
bob69auto8/06/2014 04:14:04 PM
1.0
Overall Rating
Customer Service
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:No
Who Helped Me:Michael B Hanley
I purchased a used vehicle,from Michael B Hanley, and he sold me an extended warranty on May 22 2014. And on 8-6-2014 i called the Warranty company - Western General and i gave them the contract # for the warranty, and they told me they have no record of the contract, and know nothing about the warranty. Apparently mike took my money for the warranty and riped me off. Theif
krsedge4/02/2014 09:04:12 AM
1.8
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:Tom Sumemrs
From the moment they answered phone, I knew it wasn’t going to be good, (a knowledgeable person should answer and set appointments). I brought my Edge into Auto Nation Ford in Jacksonville for a diagnostic. Service tech- Tom Summers; his approach was short and rushed, bad approach since I ended up spending $2K for a new water pump (VERY BAD design Edge “Architect”). Time frame quoted was delayed, once I got my car back items were missing from it, my phone/car charger and I guess the mechanic liked the smell of my perfume so that was missing also. I called Tom and he completely BLEW ME OFF, maybe it’s because I’m a women. AWFUL Customer Service! I knew I should have taken my car to BOZARD Ford, and next time I defiantly will. I am extremely dissatisfied with Auto Nation Ford of Jacksonville.
dcholidy10/11/2013 06:01:11 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Greg Tippett
I went to AutoNation to purchase a new car as I had been extremely happy with their service department for the last 7 years. I was equally impressed with the sales department. I wanted to purchase a Ford as I wanted to buy American and also reward the company that did not involve itself in the government bailouts. Greg was extremely helpful, knowledgable, and made the purchasing experience very enjoyable. Many people in the office pitched in to expedite the sale as we were pinched for time. They couldn't have been more pleasant or helpful. Aside from all of that I love my new Explorer and my only regret is that I didn't get one sooner.
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This image is a stock photo and is not an exact representation of any vehicle offered for sale. Advertised vehicles of this model may have styling, trim levels, colors and optional equipment that differ from the stock photo.
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