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Coggin Chevrolet at the Avenues

10880 Phillips HighwayJacksonville, FL 32256
1-855-495-32171-855-495-3217
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Services and Amenities

  • Factory Authorized Service Center
  • Body Shop
  • Rental Cars
  • Parts & Accessories
  • Courtesy Shuttle
  • Business Center
  • Internet Access
  • Handicapped Accessible
  • Comfortable Waiting Area
View all services and amenities

Why You Should Buy a New Car From Us

Coggin Automotive Group is about more than selling cars...much more. Its about getting and keeping Customers for Life by redefining the automotive buying and service expe ... Read more
Coggin Automotive Group is about more than selling cars...much more. Its about getting and keeping Customers for Life by redefining the automotive buying and service experience. We are building long-term relationships by giving car buyers a fair deal and satisfying all of your automotive needs,from financing and insurance to maintenance and repair and then, your next car. Coggin's strategic goal can be summed up as the best dealers in the best markets with the best brands.

Why You Should Buy a Used Car From Us

Coggin Automotive Group is about more than selling cars...much more. Its about getting and keeping Customers for Life by redefining the automotive buying and service expe ... Read more
Coggin Automotive Group is about more than selling cars...much more. Its about getting and keeping Customers for Life by redefining the automotive buying and service experience. We are building long-term relationships by giving car buyers a fair deal and satisfying all of your automotive needs, from financing and insurance to maintenance and repair and then, your next car. Coggin's strategic goal can be summed up as the best dealers in the best markets with the best brands.

Languages Spoken

  • Español

Dealer Disclaimer

**Price excludes tax, tag, dealer installed options, $98 private tag agency fee and $699.00 pre-delivery service fee
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Dealer Ratings

24-Month Overall Rating
  • 3.7
    Customer Service
  • 3.8
    Quality Of Work
  • 4.0
    Friendliness
  • 3.7
    Overall Experience
  • 3.9
    Price

Dealership Reviews

1 - 5 of 81 
Kim G7/20/2015 12:40:54 PM
1.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:No
Who Helped Me:Dale
By far the worst dealership I have ever dealt with. Leased a new 2015 Tahoe in June, the saleman had a pre celebation going on right in front of me before we even had a deal. I was there at 10am & had a deal by noon. I had to leave to pick up my daughter and was to come right back & sign paper work which they were to have ready. I waited 3 hours to sign the paper work after I got there and became very sick while I was there & just wanted to leave. Tthey took the suv back because the check engine light came on to get it serviced & detailed, it was a bad sensor. At almost 7pm after sitting there sick the Salesman had me leave in a Camero, why he couldn't do that hours before is beyond me. When my husband called to check on the Tahoe the next morning the mechanic said the SUV was ready the day before, so obviously my salesman was to lazy to go check. I still do not have onstar set up and my salesman never went over the normal funtions of the vehicle. After having the vehicle a month I never recieved anything for fianancing, so I called my salesperson who assured me I did not deal with him, then realzied he did. "Just couldn't remember because he deals with too many people. He was extermly arrogant. " After a few days I received a call from GM Finacial, they said they were going to handle the lease and wanted to verify all of my information. Since I has not heard from anyone I asked for her number directly incase there was a from. She had said my payment was due on the 18th of July. On the 17th I still had no information so I called GM financial. She said the paper work was returned to Coggin because the price of the vehicle was way too high. Ok, so now I am paying too much to lease the Tahoe. I called Dale my salesperon, he once again did not remember me because he deals with way too many customers. I can undertand that he deals with too many but to be so arrogant and always stated I did not deal with him is very unprofessional. He said he would get with the finance manager and the finance manager would call me right back. This was before lunch and fianlly after 5pm he left me a voicemail. I called him back the next day and he did not even look up my information and gave me bogus information, telling me I a financed through Ally, etc. I had just received a letter from Ally saying they are sorry that they were unable to fiance me. I have called 3 times for a Manager, who is never in, but it is funny how Jack Wilson was able to call immediately after and speak to the Manager. Who assured her he would call me back and they would do everything to make me happy, it has been 3 days and no return call. I tired to call my salesman again & left him a message 3 hours ago, still no return call. Everyone is rude and nobody seems to be able to help you. On top of it the trade in fiance company e-mailed me saying I needed to make a payment. Nobody can tell me what is going on or give me the time of day. I just want out of this deal and to be able to go to another dealership.
truckchevy4/21/2015 07:21:39 PM
5.0
Overall Rating
Customer Service
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Justin Corral
Our salesman Justin Corral was very pleasant and sold us our 2012 Chevy Silverado truck. All who had to do with the final sale also were very pleasant, we would definitely buy here again and refer our family friends.
Coggin Chevrolet at the Avenues responded to this review
5/15/2015
Thank you for the rave review of Coggin Chevrolet at the Avenues. I am very proud that Justin provided you with an excellent car buying experience. Congratulations on the purchase of your Silverado! We look forward to working with you again. Bill Elliott General Manager
Sanders4/21/2015 03:49:31 PM
4.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Dale, Chris, Randy and Bill
After some initial confusion, we are very happy with our experience. Service department has been great. Mr. Elliot is very approachable, easy to talk to and fair!
BTSlimo3/07/2015 05:25:20 AM
1.4
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:Eddie Wassin/Tom Trainer
2015 Suburban rear window defroster wire . For the second time now the whire has detached itself for the rear window defroster. The first time it was repaired without hesitation as a warranty repair. I did express some concern over the tension on the wire at that time and was assured that it was fine. approximately 3 mo's later the wire detached again upon opening the window hatch. The service manager at that time looked at the problem and submitted warranty claim. The claim was approved and the replacement was ordered. It took 8 to 10 weeks for the replacement to arrive and I received a call from the service adviser Tom to schedule an appointment for the repair as well as several other issues that required attention including 2 recall issues. An appointment was made for Monday morning and arrangements made for a loaner car. Upon arrival Monday morning, NO Loaner vehicle available. There will be a loaner available later in the day. Upon return at 4 PM still no loaner. Left vehicle with them without the convenience of a loaner. Tuesday afternoon I received a call from Tom the service writer that the vehicle was completed however the original issue of the rear window defroster cable was denied based on the expert opinion on the new service Manage Eddie. I inquired as to how the claim would go from approved to not approved and was advised that I would have to speak with Eddie. Tom offered to pass the message along to Eddie to call me. Being a little impatient I also called Eddie myself and left a voicemail. 30 Mins later I left another voicemail. Then called Tom again and he advised me that Eddie was sitting in his office, Tom again passed along the message to Eddie to please call me. 30 minutes longer still no call, left another voicemail. Wednesday morning called to speak with Eddie, again to voicemail. Called and spoke with Dealership general manager and explained that I had left several messages for Eddie with no return phone call. After approximately 45 minutes I received a call from Eddie telling me that GM had denied the claim and they would not do the repair unless they were getting paid for it. I asked him why the claim was approved with one service manager but later denied by GM. He offered no explanation other than that it was declined by the regional director. I called GM and spoke with a sr customer claims rep and was advised that the claim was denied because of information supplied by Eddie stating that the issue was physical damage. Not quite sure how Eddie formed that opinion to relay to GM but they chose to stick with it and deny the claim. I asked if there was any other course of action that I could pursue and offered nothing by GM. I did a bit of research and discovered the following information. The rear window defroster cables have been an issue on suburbans tahoes yukons and escalades for quite a few years. This particular service manager has a reputation among local industry professionals for denying warranty work as it has negative impact on his monthly sales target. This would be supported by the fact that the original service manager and a service manager from another dealership see no evidence of physical damage. So after 8 years and 6 GM vehicles, GOODBYE to my friends a Coggin Chevrolet. To Eddie,, As I stated to you on the phone this morning your lack of ability to return a telephone call or explain what exactly the reason was, has cost the dealership a loyal service customer. Your unique approach to customer service and the bottomline is duly noted.
Raygun3/04/2015 09:39:11 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Lep Stuart
Our used car buying experience was phenomenal. No haggle and our salesman Lep Stuart assisted in insuring my teenage daughter got a top notch used car that he would have put his own daughters in.
Coggin Chevrolet at the Avenues responded to this review
3/09/2015
Thank you for the 5 star review of Coggin Chevrolet at the Avenues. We strive to ensure that every customer receives a phenomenal car buying experience and I am pleased that Lep and my team provided you with excellent customer service. We are glad your daughter likes her car! Congratulations and we look forward to working with you again. Bill Elliott General Manager
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