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Coggin Chevrolet at the Avenues

10880 Phillips HighwayJacksonville, FL 32256
1-855-551-25521-855-551-2552
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Services and Amenities

  • Factory Authorized Service Center
  • Body Shop
  • Rental Cars
  • Parts & Accessories
  • Courtesy Shuttle
  • Business Center
  • Internet Access
  • Handicapped Accessible
  • Comfortable Waiting Area
View all services and amenities

Why You Should Buy a New Car From Us

Coggin Automotive Group is about more than selling cars...much more. Its about getting and keeping Customers for Life by redefining the automotive buying and service expe ... Read more
Coggin Automotive Group is about more than selling cars...much more. Its about getting and keeping Customers for Life by redefining the automotive buying and service experience. We are building long-term relationships by giving car buyers a fair deal and satisfying all of your automotive needs,from financing and insurance to maintenance and repair and then, your next car. Coggin's strategic goal can be summed up as the best dealers in the best markets with the best brands.

Why You Should Buy a Used Car From Us

Coggin Automotive Group is about more than selling cars...much more. Its about getting and keeping Customers for Life by redefining the automotive buying and service expe ... Read more
Coggin Automotive Group is about more than selling cars...much more. Its about getting and keeping Customers for Life by redefining the automotive buying and service experience. We are building long-term relationships by giving car buyers a fair deal and satisfying all of your automotive needs, from financing and insurance to maintenance and repair and then, your next car. Coggin's strategic goal can be summed up as the best dealers in the best markets with the best brands.

Languages Spoken

  • Español

Dealer Disclaimer

**Price excludes tax, tag, dealer installed options, $98 private tag agency fee and $699.00 pre-delivery service fee
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Dealer Ratings

24-Month Overall Rating
  • 3.7
    Customer Service
  • 3.8
    Quality Of Work
  • 4.0
    Friendliness
  • 3.6
    Overall Experience
  • 4.0
    Price

Dealership Reviews

1 - 5 of 80 
truckchevy4/21/2015 07:21:39 PM
5.0
Overall Rating
Customer Service
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Justin Corral
Our salesman Justin Corral was very pleasant and sold us our 2012 Chevy Silverado truck. All who had to do with the final sale also were very pleasant, we would definitely buy here again and refer our family friends.
Sanders4/21/2015 03:49:31 PM
4.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Dale, Chris, Randy and Bill
After some initial confusion, we are very happy with our experience. Service department has been great. Mr. Elliot is very approachable, easy to talk to and fair!
BTSlimo3/07/2015 05:25:20 AM
1.4
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:Eddie Wassin/Tom Trainer
2015 Suburban rear window defroster wire . For the second time now the whire has detached itself for the rear window defroster. The first time it was repaired without hesitation as a warranty repair. I did express some concern over the tension on the wire at that time and was assured that it was fine. approximately 3 mo's later the wire detached again upon opening the window hatch. The service manager at that time looked at the problem and submitted warranty claim. The claim was approved and the replacement was ordered. It took 8 to 10 weeks for the replacement to arrive and I received a call from the service adviser Tom to schedule an appointment for the repair as well as several other issues that required attention including 2 recall issues. An appointment was made for Monday morning and arrangements made for a loaner car. Upon arrival Monday morning, NO Loaner vehicle available. There will be a loaner available later in the day. Upon return at 4 PM still no loaner. Left vehicle with them without the convenience of a loaner. Tuesday afternoon I received a call from Tom the service writer that the vehicle was completed however the original issue of the rear window defroster cable was denied based on the expert opinion on the new service Manage Eddie. I inquired as to how the claim would go from approved to not approved and was advised that I would have to speak with Eddie. Tom offered to pass the message along to Eddie to call me. Being a little impatient I also called Eddie myself and left a voicemail. 30 Mins later I left another voicemail. Then called Tom again and he advised me that Eddie was sitting in his office, Tom again passed along the message to Eddie to please call me. 30 minutes longer still no call, left another voicemail. Wednesday morning called to speak with Eddie, again to voicemail. Called and spoke with Dealership general manager and explained that I had left several messages for Eddie with no return phone call. After approximately 45 minutes I received a call from Eddie telling me that GM had denied the claim and they would not do the repair unless they were getting paid for it. I asked him why the claim was approved with one service manager but later denied by GM. He offered no explanation other than that it was declined by the regional director. I called GM and spoke with a sr customer claims rep and was advised that the claim was denied because of information supplied by Eddie stating that the issue was physical damage. Not quite sure how Eddie formed that opinion to relay to GM but they chose to stick with it and deny the claim. I asked if there was any other course of action that I could pursue and offered nothing by GM. I did a bit of research and discovered the following information. The rear window defroster cables have been an issue on suburbans tahoes yukons and escalades for quite a few years. This particular service manager has a reputation among local industry professionals for denying warranty work as it has negative impact on his monthly sales target. This would be supported by the fact that the original service manager and a service manager from another dealership see no evidence of physical damage. So after 8 years and 6 GM vehicles, GOODBYE to my friends a Coggin Chevrolet. To Eddie,, As I stated to you on the phone this morning your lack of ability to return a telephone call or explain what exactly the reason was, has cost the dealership a loyal service customer. Your unique approach to customer service and the bottomline is duly noted.
Raygun3/04/2015 09:39:11 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Lep Stuart
Our used car buying experience was phenomenal. No haggle and our salesman Lep Stuart assisted in insuring my teenage daughter got a top notch used car that he would have put his own daughters in.
Coggin Chevrolet at the Avenues responded to this review
3/09/2015
Thank you for the 5 star review of Coggin Chevrolet at the Avenues. We strive to ensure that every customer receives a phenomenal car buying experience and I am pleased that Lep and my team provided you with excellent customer service. We are glad your daughter likes her car! Congratulations and we look forward to working with you again. Bill Elliott General Manager
viktrus2/16/2015 12:41:58 PM
1.4
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:No
Who Helped Me:Mike, Dustin, and Steve
The first day I arrived a salesman greeted me but seemed distracted. I wanted to look at trucks, but he said he was waiting for another customer (someone bought a corvette so apparently I wasn't important enough) and we talked about the truck a little bit. He said he could give me a more professional demonstration if I came back the next day, so I gave him my information and he emailed me saying he found one for me. When I arrived to demo a Silverado that they said was "the one for you", it had 1800 miles on it already, smelled like cheap cologne (like something smelly happened in the vehicle prior to my arrival), and the siding on the truck had already fallen off. I took it for a test drive and the salesman was too busy texting to talk about the features of the truck. I decided to amuse them and see what kind of pricing they would offer me, and they pulled the good cop bad cop routine where the sales manager comes in after you say no and are ready to leave; and proceeds to try give you a better deal. What I did not expect, was the sales manager cracking a joke about my physical appearance after i told him I was not comfortable with the deal. It's bad enough I have a medical condition, but to have jokes made at my expensive while looking to spend 40k-45k on a truck... is just plain bad business. After I explained to another salesman what happened and walking out, he called me the next day stating he wanted to "make it right". What they actually should have said was, "Let's try to sell you a more expensive truck out of your price range and make you feel uncomfortable" This was by far the most unprofessional dealership I have dealt with, and I will be very hesitant to step foot on another Chevy, GMC, or any other General Motors dealership. The fact that the truck was already falling apart, should have told me to walk away right there. They claim to be a no-hassle dealership, but you will find that it's a giant hassle if they don't get what they want out of you.
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This image is a stock photo and is not an exact representation of any vehicle offered for sale. Advertised vehicles of this model may have styling, trim levels, colors and optional equipment that differ from the stock photo.
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