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Napleton Chrysler Jeep Dodge RAM

1460 E. Osceola PkwyKissimmee, FL 34744
1-888-576-82931-888-576-8293
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Services and Amenities

  • Factory Authorized Service Center
  • Loaner Cars
  • Parts & Accessories
  • Courtesy Shuttle
  • Detailing
  • Business Center
  • Internet Access
  • Handicapped Accessible
  • Comfortable Waiting Area
  • Children's Play Area
  • Delivery Options
View all services and amenities

Why You Should Buy a New Car From Us

Service Open Sundays*Late Evening Hours*Mopar Express Lane*Comfortable Waiting Lounge*Wi-Fi*Large Inventory*Guaranteed Financing*Low Price Guarantee*

Why You Should Buy a Used Car From Us

Service Open Sundays*Late Evening Hours*Mopar Express Lane*Comfortable Waiting Lounge*Wi-Fi*Large Inventory*Guaranteed Financing*Low Price Guarantee*

Languages Spoken

  • Español

Dealer Disclaimer

All prices exclude fees or charges such as government fees & taxes, finance charges, doc prep charge. Differences must be addressed prior to the sale of the vehicle. In ... Read more
All prices exclude fees or charges such as government fees & taxes, finance charges, doc prep charge. Differences must be addressed prior to the sale of the vehicle. Internet prices are good by appointment only & are subject to change without notice. We are not responsible for typographical errors or omissions. All offered with approved credit to qualified buyers, plus tax, tag and title.
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Certified Cars A certified pre-owned car has passed a strict inspection by the original manufacturer and is backed by an extended warranty.
Some brands group models with similar body styles together. (Ex: BMW 3 Series or Mercedes-Benz C-Class)
Trim refers to both exterior and interior options that enchance a base model. (Ex: Ford Mustang GT or Honda Accord EX)
These Participating Dealers accept the Kelley Blue BookSM Instant Cash Offer which is a free actual offer based on your specific car's condition and features. Once the Dealer inspects your vehicle to verify the information and confirm the condition of your car, you decide if you want to walk away with cash, use the Offer toward the purchase of another vehicle, or do nothing at all.
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Dealer Ratings

24-Month Overall Rating
  • 4.6
    Customer Service
  • 4.7
    Quality Of Work
  • 4.6
    Friendliness
  • 4.5
    Overall Experience
  • 4.7
    Price

Dealership Reviews

1 - 5 of 186 
david strong8/25/2016 10:09:31 AM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Maribel Perez, John Guzman
I got a great deal for a pre-owned RAM 2011 red, which was in great conditions. Thank you to the crew at Napleton in Kissimmee for being very friendly and professional. David Strong
Napleton Chrysler Jeep Dodge responded to this review
8/26/2016
Thanks for the wonderful review of your recent visit to our dealership, David. We strive for 100% customer satisfaction on each and every purchase, and we hope you enjoy your new vehicle for a long time to come. It was truly a pleasure working with you. Best, Nick Salerno, General Manager 855-423-4349
CCEMax8/12/2016 08:21:28 AM
5.0
Overall Rating
Customer Service
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Sales rep
Everything went smoothly. Since I knew what I wanted they were able to expedite everything. No hassles! We worked out a price and had everything finished in about an hour. Overall a great experience!
Napleton Chrysler Jeep Dodge responded to this review
8/15/2016
Thank you for leaving this incredible review and congratulations on your purchase. Our staff prides itself on providing efficient and friendly service to every customer that comes to our dealership. I'm happy to see that your visit reflects these values. Give us a call if you have any further questions! Nick Salerno, General Manager 855-423-4349
Sanchez8/06/2016 08:32:21 AM
1.0
Overall Rating
Overall Experience
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:too many to name
We took our car in for an oil change here like we've been doing for several years now and on our way out another vehicle that was also there for service had been left on neutral by a service tech and yes, it crashed into my car, this was very frustrating as we were a day from leaving on our family Vacation of course with our vehicle, not happening, then a sales manager approach my husband and told him to make a scene and scream that way he can get a great deal on another vehicle, wow right. My husband and I are not those kinds of individuals, we treat people and deal with situations with professionalism and expect that in return. To our surprise we were treated the COMPLETE OPPOSITE. At first we were told that a rental could be given to us but not taken out of state which did not work for us, and so we thought, ok since we were planning to trade in our car at the end of the year and purchase a new one guess this has to be the time. I cannot stress to you that my husband was at this dealer since 9am to 9pm. Some periods with no Contact for 2-3 hours straight and with no car was not able to eat all day and the dealer did not even have the courtesy to offer him a drink, water, nothing, not even customer service . It was after I arrived and complained about how he has been treated and ignored that the salesman Lebron, which by the way was the only person there with customer service literally walled a crossed the street and brought us bottles of water with his own money, UNBELIEVABLE. So without be able to give us what we wanted which was clearly doable and what was the right thing to do in this case, keep in mind this would have been my third purchase from napleton and we have been a client since 2006, and so to tell you the disappointment we felt was just untolerable, so the next day we picked up the rental provided as they then told us that we can drive it out of state. That evening I sent out an email to both the GM and the Regional to let them know of my experience and lack of customer service in their dealership. First I spoke to GM which for the majority of the call he spoke and had me on speaker the whole entire time and ultimately told me that there was nothing else that he can do but ensures that the damages to my vehicle would be properly fixed. The next morning I got the call from the regional manager which was a complete different experience from the general manager was very professional heard what I had to say told me to reach out to him when I got back from vacation to work out the deal and take care of us. Well came back from vacation and after 4 messages I'm still waiting for him to call me back so there is that. We received a call on Monday from service that our car was ready, keep in mind we was made sure of that our vehicle was going to be repaired as it never happened, my husband couldn't repeat and stress enough thay he wanted the parts replaced not put back together with BONDO And yes to our shock, not only was the job done terribly and clearly no one checked the final work, there were parts left over in the back seat that didn't get back on and yes No new parts minus the headlight it was bondo and poorly done, the bumper and fender did not aline and clips were still broken.... and so we're going on three weeks now and I still am driving the rental and waiting on a call from service to let me know if parts will be ordered for my vehicle and when I can expect it. If you are looking for customer service, heck service at all don't come here. If are looking to be treated with respect, with courtesy don't come here. If you are looking to get treated like another number, or looking for a bad deal that they take hours trying to make it seem that it's the best deal that they can give you, if you are looking to get ripped off and passed on then this is the place for you.
ghhiii7/30/2016 11:11:01 AM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Orlando, Jacob
Everyone was friendly and willing to work with you! I was able to pick up a great Jeep for an amazing price! Thank you guys!
Napleton Chrysler Jeep Dodge responded to this review
8/01/2016
Thank you for taking the time to write us a great review on Dealer Rater. I am thrilled to hear that you had such a great shopping experience with us. Congratulations on your new vehicle! Please let us know if we can help you with anything else automotive-related. Best, Nick Salerno, General Manager 855-423-4349
Orlando300s7/19/2016 11:29:20 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Jason Gonzales
Purchase a Chrysler 300s and from the moment Jason Gonzales was awesome. Stayed connected the entire time we work the numbers and even after we finalized the deal . Jason drove and personally delivered the vehicle too me excellent service and will refer.
Napleton Chrysler Jeep Dodge responded to this review
7/21/2016
We appreciate you taking time to leave us a great review! We are pleased to hear Jason did a great job in assisting you in your purchase. If there is anything else we can do for you please don't hesitate to give us a call! Best, Nick Salerno, General Manager 855-423-4349
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This image is a stock photo and is not an exact representation of any vehicle offered for sale. Advertised vehicles of this model may have styling, trim levels, colors and optional equipment that differ from the stock photo.
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Napleton Chrysler Jeep Dodge RAM : Kissimmee, FL 34744 Car Dealership, and Auto Financing - Autotrader