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Park Place Infiniti

5555 W Sahara AveLas Vegas, NV 89146
1-855-580-98381-855-580-9838
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Services and Amenities

  • Service Centers
  • Factory Authorized Service Center
  • Body Shop
  • Loaner Cars
  • Rental Cars
  • Parts & Accessories
  • Detailing
  • Business Center
  • Handicapped Accessible
  • Comfortable Waiting Area
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Why You Should Buy a New Car From Us

Service *Loan Cars

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Languages Spoken

  • Español

Dealer Disclaimer

All advertised prices exclude government fees and taxes, any finance charges, any dealer document preparation charge, and any emission testing charge. The price for liste ... Read more
All advertised prices exclude government fees and taxes, any finance charges, any dealer document preparation charge, and any emission testing charge. The price for listed vehicles as equipped does not include charges such as: License, Title, Registration Fees, State or Local Taxes, Dealer Prep, Smog Fees, Credit Investigation, Optional Credit Insurance, Physical Damage or Liability Insurance, or Delivery Fees. DEALER makes no representations, expressed or implied, to any actual or prospective purchaser or owner of this vehicle as to the existence, ownership, accuracy, description or condition of the listed vehicle's equipment, accessories, price, specials or any warranties. Any and all differences must be addressed prior to the sale of this vehicle. Prices shown are valid today only. Prices are based upon availability and market conditions and are subject to change at any time.
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Dealer Ratings

24-Month Overall Rating
  • 4.7
    Customer Service
  • 4.8
    Quality Of Work
  • 4.8
    Friendliness
  • 4.7
    Overall Experience
  • 4.5
    Price

Dealership Reviews

1 - 5 of 199 
Ilona2/05/2015 10:27:36 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:Yes
Who Helped Me:Mark Lustig
We were very pleased with attention and professionalism provided by Mark Lustig to arrange repair and transportation our car Infiniti JX 35 from Vegas to NJ. He got attention to all the details and satisfied all our requests. We were very happy to be his customers and no doubts recommend him to out relatives and friends. Thank you very much again Mark. Klim & Ilona G, NJ
Kiyani1/14/2015 12:39:48 PM
2.8
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:Kevin La Rue
I am from Los Angeles and traveled to Las Vegas for New Years. Upon my arrival in the city, I had problems with the clutch on my G37 Sport. I was scheduled to have the slave cylinder replaced (which is covered under warranty) the following week in LA. This was unfortunate timing. The Service Rep I was initially assigned to was not present when I arrived. Instead, I worked with Jeremy Christensen, who processed me in; and had it not been for my experience the following days with my assigned service rep, I would have been extremely favorable in recommending this Service dept because, Jeremy was OUTSTANDING! I wish he had continued to work on my service needs. The following day, the other service rep contacted me and informed me that my entire clutch assembly had failed and would have to be replaced. That normally, that is a $3000 job, but they could do the work for $1300; by me just paying for parts. I questioned him feverishly, because being that I am not from the area, I could not understand, how or why the diagnostics from one dealership could be so drastically different from another. I was set to pay the deductible and have the recommended work from my dealership honored. Trust me, that would have been $100 instead of $1300; The Service agent made it seem like my home dealership had mislead me; that Park Place was doing what was necessary. Under duress I scratched up the $1300 which created a major hardship! New Years Eve I picked up the car. Supposedly with a brand new clutch system. It drove extremely poor. The clutch, with little to no resistance, went straight to the floor; creating a very dangerous situation repeatedly. I had to use my foot to pull the clutch pedal up several times. In addition, at times after stopping I was not able to put the car in gear at all. I had a heated conversation with the Service Agent expressing my anger and disappointment and returned the car shortly thereafter, for them to attempt again to get it right. At the end of the week I was able to pick up my car, which now runs much better. As a result to this very negative experience I contacted Infiniti Corp, who launched an investigation of the incident. Low and behold, I am told that my clutch was at 75% wear and tear, and they "decided it should be replaced." Understand...if they had just replaced the slave cylinder, which was recommended in system; and covered under my warranty, I would not have had shell out $1300 or be stuck in the desert as my options in this incident. The service agent lied! I am still extremely angry and cannot recommend this Service department in good conscience to anyone; especially women! This experience was nothing short of DECEPTIVE....BEWARE! *********Update*********** Upon the submission of this review I was contacted by Park Place Infiniti. They were very apologetic and acknowledged that they do not support the actions of that service agent. I was told that they are using the incident in their training practices their new service agents undergo. Additionally, they gave me a 100% refund! I accept their apology and while I could not change the content of the review, which describes what actually occurred; I did change the ratings because the actions of one person should not be the overall perception of Park Place Infiniti's service department. I'm sure they will recover from this incident and I wish them much success. CB Los Angeles
d.williams12/27/2014 04:06:02 PM
1.6
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:geoff conlin.
Went so far as to loosen the screws around the oil pan of my wifes car so that oil seeped out. Then told her she had an oil leak. They could fix it for over $400. I told them where they could go. Never trust Park Place Infiniti again.
ccrowe10/20/2014 05:15:34 PM
4.2
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:
Simeon made my full car buying experience over the top with his excellent customer skills. He went above and beyond to make sure I was completely happy. Over a year later he still goes out of his way to help me with any of my car needs. I will buy my next car from him again.
Park Place Infiniti responded to this review
10/22/2014
We aim to go above and beyond to provide superior care to every client, not only during the purchase process, but even after they leave the dealership. We are so pleased to hear that over a year later, Simeon has continued to exhibit this commitment.
samll1c210/16/2014 04:50:31 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:John Landin
I just bought my 2nd Infiniti from this dealership. I will never go anywhere else. They are professional don't pressure you. My salesman was Simeon Angelov. He is the best. Go in and ask for him!
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This image is a stock photo and is not an exact representation of any vehicle offered for sale. Advertised vehicles of this model may have styling, trim levels, colors and optional equipment that differ from the stock photo.
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