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James Motor Company

2440 Richmond RoadLexington, KY 40502
1-866-916-37351-866-916-3735

Services and Amenities

  • Service Centers
  • Factory Authorized Service Center
  • Loaner Cars
  • Parts & Accessories
  • Courtesy Shuttle
  • Detailing
  • Internet Access
  • Handicapped Accessible
  • Comfortable Waiting Area
View all services and amenities

Why You Should Buy a New Car From Us

At James Motor Company, our 11 member team of Sales Professionals has combined experience of almost 250 years. Remarkable? Yes, but what's really remarkable is their dedi ... Read more
At James Motor Company, our 11 member team of Sales Professionals has combined experience of almost 250 years. Remarkable? Yes, but what's really remarkable is their dedication to their customers, the loyalty of those customers, and the relationships they have developed. This dedication is available to you as the next generation of buyers who are looking for a lasting relationship with a dealership they can believe in. Call James Motor Company's professionals at 877-442-3911.

Why You Should Buy a Used Car From Us

At James Motor Company, our 11 member team of Sales Professionals has combined experience of almost 250 years. Remarkable? Yes, but what's really remarkable is their dedi ... Read more
At James Motor Company, our 11 member team of Sales Professionals has combined experience of almost 250 years. Remarkable? Yes, but what's really remarkable is their dedication to their customers, the loyalty of those customers, and the relationships they have developed. This dedication is available to you as the next generation of buyers who are looking for a lasting relationship with a dealership they can believe in. Call James Motor Company's professionals at 877-442-3911.

Dealer Disclaimer

We strive to maintain current, factual, and correct information. Please let us know if we have uploaded anything incorrectly. All pricing excludes tax and applicable fees ... Read more
We strive to maintain current, factual, and correct information. Please let us know if we have uploaded anything incorrectly. All pricing excludes tax and applicable fees.
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A certified pre-owned car has passed a strict inspection by the original manufacturer and is backed by an extended warranty.
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These dealers accept offers from our Trade-In Marketplace, which determines the value of your car and provides an instant, free offer. Offers are guaranteed as long as the car's condition and information are verified.
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Dealer Ratings

24-Month Overall Rating
  • 4.6
    Customer Service
  • 4.7
    Quality Of Work
  • 4.7
    Friendliness
  • 4.5
    Overall Experience
  • 4.6
    Price

Dealership Reviews

1 - 5 of 100 
Anthony1/29/2015 10:52:40 AM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:David Dunn,Jessica Wilson
I just purchased a used ML350 from James Motor Company and it was one of the easiest purchases I've ever made. I couldn't be happier with the level of service and experience I had with David Dunn and his team. I really enjoyed working with David and plan on continuing to do so in the future.
margaret1/12/2015 03:06:09 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Larry Cartwright
Larry is the best! He has been very helpful in finding me a car and so nice every time I have called him since closing on the deal. He made buying a car a great experience! Thanks Larry.
Murli Mishra12/22/2014 10:45:42 PM
1.4
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:No
Who Helped Me:
I do not wanna hurt them much as there are few good people working for them. Still I will give them rating on 1 or 0 for the following reason. I would leave it up to your decision if I was right in giving this rating. I wanted to buy Mercedes Benz from them. The I paid downpayment of $5000 on Tuesday and the sales representative said the car will be on hold for me till following Monday. I decided to take possession of car on Friday. Too my surprize, they sold the car to someone else on Thursday. The biggest shocking thing is that they did not even bother to send me an email or text regarding it. I did not expect this kind of behavior from a certified dealer of Mercedes Benz. I am sure you will not expect this from them either. I later visited Don Jacobs BMW later in day and thanks to Gary (Sales representative at Don Jacobs), I drove home BMW 2015 by evening.
James Motor Company responded to this review
1/03/2015
We are very sorry that this transaction evolved as it did. During the process or arranging credit terms, the lenders requested additional information that the client could not produce. Therefore, without approved financing from our lenders the purchase could not be completed. At that time, our business manager informed the client of this via phone and unfortunately the vehicle had to be put back on the market. Again, we are sorry for the sequence of events, but these are circumstances beyond our control. We have been an existing Mercedes-Benz franchise for over 50 years and pride ourselves on our level of customer care.
walterwdym12/13/2014 08:13:46 PM
4.6
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Larry Cartwright
Larry provide us with a great experience when we purchased our car this week. We will return to purchase another car and have our car service performed at James.
chelsea.foltz11/18/2014 01:54:59 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Larry Cartwright
In February this year my father and I purchased a C300 4matic from Larry Cartwright. He was very helpful and took his time while presenting different features and options, without ever being "pushy". Unfortunately, this car was totaled- before owning it even a year. Without hesitation we returned not only to James Motor Company, but to Larry Cartwright. He never grew tired of answering questions about things which he had already explained its function, and was invaluably patient and knowledgeable when helping me choose between another C 300 4matic, an a GLK 350 4matic. Shopping and buying with Larry has been a pleasure; he is the first person who comes to mind when we come into the car market. Larry is an impeccable example of what it means to be in car sales, and The James Motor Company is lucky to have him. Writing this gives me pleasure in knowing that someone who has been so kind and helpful to me might be asked for by name due to this review, and therefore be able to give someone else a wonderful experience.
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This image is a stock photo and is not an exact representation of any vehicle offered for sale. Advertised vehicles of this model may have styling, trim levels, colors and optional equipment that differ from the stock photo.
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