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James Motor Company

2440 Richmond RoadLexington, KY 40502
1-866-916-37351-866-916-3735

Services and Amenities

  • Service Centers
  • Factory Authorized Service Center
  • Loaner Cars
  • Parts & Accessories
  • Courtesy Shuttle
  • Detailing
  • Internet Access
  • Handicapped Accessible
  • Comfortable Waiting Area
View all services and amenities

Why You Should Buy a New Car From Us

At James Motor Company, our 11 member team of Sales Professionals has combined experience of almost 250 years. Remarkable? Yes, but what's really remarkable is their dedi ... Read more
At James Motor Company, our 11 member team of Sales Professionals has combined experience of almost 250 years. Remarkable? Yes, but what's really remarkable is their dedication to their customers, the loyalty of those customers, and the relationships they have developed. This dedication is available to you as the next generation of buyers who are looking for a lasting relationship with a dealership they can believe in. Call James Motor Company's professionals at 877-442-3911.

Why You Should Buy a Used Car From Us

At James Motor Company, our 11 member team of Sales Professionals has combined experience of almost 250 years. Remarkable? Yes, but what's really remarkable is their dedi ... Read more
At James Motor Company, our 11 member team of Sales Professionals has combined experience of almost 250 years. Remarkable? Yes, but what's really remarkable is their dedication to their customers, the loyalty of those customers, and the relationships they have developed. This dedication is available to you as the next generation of buyers who are looking for a lasting relationship with a dealership they can believe in. Call James Motor Company's professionals at 877-442-3911.

Dealer Disclaimer

We strive to maintain current, factual, and correct information. Please let us know if we have uploaded anything incorrectly. All pricing excludes tax and applicable fees ... Read more
We strive to maintain current, factual, and correct information. Please let us know if we have uploaded anything incorrectly. All pricing excludes tax and applicable fees.
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A certified pre-owned car has passed a strict inspection by the original manufacturer and is backed by an extended warranty.
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Dealer Ratings

24-Month Overall Rating
  • 4.5
    Customer Service
  • 4.5
    Quality Of Work
  • 4.6
    Friendliness
  • 4.4
    Overall Experience
  • 4.4
    Price

Dealership Reviews

1 - 5 of 109 
Iconguy5/12/2015 10:09:27 PM
1.6
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:No
Who Helped Me:
James Motors sold me a CPO Mercedes without actually going through the 150 point inspection they are supposed to go through. Last week I ended up with out car for two days because they didn't check the brakes and one of them had no brake pads. I purchased the car 2 months ago, so it's impossible to go through a brake pad in a month and the car has only 2000 more miles so go figure. The other bad experience was that they sold me a car that was supposed to have 28700 and when I actually was paying for it they had put a lot more miles, the odometer was reading 31900, so they told me that one of his managers took the car for the weekend and that the price was not going to change just because of the mileage. So I don't recommend this dealer be aware!
James Motor Company responded to this review
5/26/2015
After receiving your complaint we contacted the local dealer in which you had the vehicle serviced. After approximately two months of ownership, they found that your ML had developed a locked brake piston caliper which caused the brake pad in question to be worn to excess, however it was still in place. This issue was a manufacturers defect and all repairs appear to have been covered under warranty and should not have cost you anything. The CPO inspection was completed by our technicians before your purchase and has been fully documented. Our attempts to reach you via telephone have gone unanswered, however should you like to discuss this further, please feel free to contact us at 859-268-1150.
boys5/12/2015 02:32:37 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Jeff Watson
Jeff is very kind, personable, professional, courteous and helpful. He spent time assuring me that I was making a great choice, I have driven Lincolns for the past 12 years and was reluctant to change to a smaller car. I told Jeff about my dream sportcar and it was there on the lot. He returns phone calls and no question is a dumb one for him to answer.
mercedes5/06/2015 06:07:36 AM
4.8
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Barry Wilson
My Salesperson, Barry WILSON, did a great job. Enjoyed meeting him and working with him. I have bought several vehicles from James Motors over the years.
MBbuyer5/02/2015 04:33:55 PM
4.8
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Barry Wilson
Very personable and knowledgeable of the products MB has to offer. Far from pushy and seemed more than willing to "go the extra mile" for his customers. I would highly recommend that anyone in the area looking for a new vehicle to stop by James Motor Company and ask for Barry Wilson.
jerrykeathley4/10/2015 02:42:39 PM
5.0
Overall Rating
Customer Service
Friendliness
Overall Experience
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Barry Wilson
After deciding to search for a new vehicle we visited James Motors in Lexington to test drive the new Mercedes GLA250. We planned to test drive several makes and models in the small SUV line and compare them all before purchasing. My wife and I were greated at the dealership by Barry Wilson and I quickly told him that we are only looking and that we are a few months away from buying. Normally telling the sales person you are only kicking tires can get you a cold shoulder or the lets do it today pressure but that was not the story here. Barry was great and simply allowed us to look and test drive the GLA with no discussion about buying and lots of answers to our questions. With lots of colors available my wife asked if a blue one was available and luckily there was one on the lot that had just arrived by carrier. Barry took us to see it and with shipping dust and protective covering still in place he said once the car is detailed and ready for the lot I can give you a call and drive it to your home for you to see. Yes he said bring it to me! As promised a few days later and a quick check to see if I was home a new highly detailed blue GLA250 was in my driveway courtesy of Barry. We looked it over, kicked the tires and took another test drive in the neighborhood with no pressure of buying and more answers to questions. We drove several makes and models and visited several dealerships and met the high pressure sales person, not interested in helping till you are ready to buy sales person and a few in between. We compared all the makes and models and I have test drove a few I will always remember as disappointing and some I will never remember because they left no impression either way. Now the GLA250 I want forget because that's what I intend to purchase in a few months and I will purchase from James Motors because they believe their vehicles speak for their self and outstanding customer service goes beyond the lot and all the way to your home. I am looking forward to ordering my GLA250 and doing business with Barry and the dealership and if you are in the market for a new car I think that Barry and James Motors deserve a visit and I bet you will find this review to be spot on. Once the deal is done I will review the purchase experience but I expect that to be a great experience as well.
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