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James Motor Company

2440 Richmond Road Lexington, KY 40502
1-866-491-24651-866-491-2465

Services and Amenities

  • Service Centers
  • Factory Authorized Service Center
  • Loaner Cars
  • Parts & Accessories
  • Courtesy Shuttle
  • Detailing
  • Internet Access
  • Handicapped Accessible
  • Comfortable Waiting Area
View all services and amenities

Why You Should Buy a New Car From Us

At James Motor Company, our 11 member team of Sales Professionals has combined experience of almost 250 years. Remarkable? Yes, but what's really remarkable is their dedi ... Read more
At James Motor Company, our 11 member team of Sales Professionals has combined experience of almost 250 years. Remarkable? Yes, but what's really remarkable is their dedication to their customers, the loyalty of those customers, and the relationships they have developed. This dedication is available to you as the next generation of buyers who are looking for a lasting relationship with a dealership they can believe in. Call James Motor Company's professionals at 877-442-3911.

Why You Should Buy a Used Car From Us

At James Motor Company, our 11 member team of Sales Professionals has combined experience of almost 250 years. Remarkable? Yes, but what's really remarkable is their dedi ... Read more
At James Motor Company, our 11 member team of Sales Professionals has combined experience of almost 250 years. Remarkable? Yes, but what's really remarkable is their dedication to their customers, the loyalty of those customers, and the relationships they have developed. This dedication is available to you as the next generation of buyers who are looking for a lasting relationship with a dealership they can believe in. Call James Motor Company's professionals at 877-442-3911.

Dealer Disclaimer

We strive to maintain current, factual, and correct information. Please let us know if we have uploaded anything incorrectly. All pricing excludes tax and applicable fees ... Read more
We strive to maintain current, factual, and correct information. Please let us know if we have uploaded anything incorrectly. All pricing excludes tax and applicable fees.
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Dealer Ratings

24-Month Overall Rating
  • 4.7
    Customer Service
  • 4.7
    Quality Of Work
  • 4.7
    Friendliness
  • 4.7
    Overall Experience
  • 4.5
    Price

Dealership Reviews

1 - 5 of 153 
Sara72773/14/2017 04:19:20 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Larry Cartwright
I have had the pleasure to work with Larry Cartwright at James Motor Company in Lexington, KY now for about 7 years as we have obtained three cars from him in this time period. Larry has been a gem to work with as he truly has listened to our needs, never wasted our time and made the whole car buying/leasing experience as easy as possible. He has helped us obtain the best deals and has helped to get cars shipped for us. Lastly he most recently help expedite a tire situation that I had on our new car and made service possible within hours on a late Saturday afternoon. The dealership has always been excellent to helping to make service arrangements and if transportation is needed they see to our needs. Would recommend Larry Cartwright and James Motor to all friends and family and in fact have done this on numerous occasions throughout the years!! Thank you Larry!! PS-Thank you to Larry for yearly calling us for our individual birthdays!! It means a lot.
Author3/06/2017 10:39:30 PM
1.2
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:Ed Sturgill
Had a issue with my vehicle getting looked at by service. Service manager explains car is worthless which is very disrespectful from a customer standpoint not only that did not follow up with me about any of my services I was getting done . Asked questions to the manager about my car and what all the commotion was about my vehicle . Couldn't even give me a straight answer about anything my vehicle. I thought a service advisor suppose to follow up with the owner vehicle never did even left a phone number contacted the service manager 3 times in 1 day before anyone would get a hold of me. Then talk about as a service manager being very unprofessional and rude. Didn't even care about what I was talking about or saying . Really disappointed supposed to be a benz dealership suppose to have class. Was none there at all. Stooped very low in class
James Motor Company responded to this review
4/04/2017
We are so sorry for any disrespect or miscommunication that you feel may have taken place. We feel that we have been a solid corporate partner of the Lexington community for over 30 years now and as such, we always strive to give our clients the best advice that we can offer. From time to time we find ourselves in situations where the repairs needed on a particular vehicle may cost more than what the particular vehicle is worth. While we mean no disrespect, we feel that in your case, upon initial inspection of your vehicle, the repair costs would have greatly exceeded the value of said vehicle. Therefore, it was our recommendation for you to re-evaluate any repair decisions you may be considering. We appreciate your interest in our company and we feel that we have given you the best possible advice. Respectfully, The Staff and Management James Motor Company Lexington, KY
Mamaw41111/28/2016 08:50:07 AM
4.6
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:Yes
Who Helped Me:June Stephens
June would be the reason I would buy again. Service dept is outstanding! JW was my salesman and he was also a pleasure to work with.
mpaxton1411/21/2016 01:14:10 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Eddie Brantley,Scott Stoess
The staff at James Motor company was absolutely wonderful to work with. From the first visit to decide what vehicle I liked, thru test driving different vehicles and finally purchasing my dream SUV, my salesman Scott Stoess made my experience a pleasure. For the first time ever, I felt like my wants and needs in a vehicle were truly considered instead of what was on the lot being forced on me. He took the time to truly understand what I was looking for and found the perfect vehicle for me. I have and will continue to recommend Scott to any friends looking for a vehicle and will definitely send them to James Motor Company!
Mikvan10/24/2016 10:44:27 AM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Derrick Burns
What should have taken an hour, ended up being 5 hours! Even on his day off, Derrick Burns would not leave when given the opportunity to let someone else finish the sale. Circumstances beyond all of our control created this situation for an out of state transaction. Derrick went above and beyond to be there until the end. The desire he has for your happiness is what sets him apart from the average salesperson! Highly recommend!
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This image is a stock photo and is not an exact representation of any vehicle offered for sale. Advertised vehicles of this model may have styling, trim levels, colors and optional equipment that differ from the stock photo.
James Motor Company : Lexington, KY 40502 Car Dealership, and Auto Financing - Autotrader