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James Motor Company

2440 Richmond RoadLexington, KY 40502
1-866-491-24651-866-491-2465

Services and Amenities

  • Service Centers
  • Factory Authorized Service Center
  • Loaner Cars
  • Parts & Accessories
  • Courtesy Shuttle
  • Detailing
  • Internet Access
  • Handicapped Accessible
  • Comfortable Waiting Area
View all services and amenities

Why You Should Buy a New Car From Us

At James Motor Company, our 11 member team of Sales Professionals has combined experience of almost 250 years. Remarkable? Yes, but what's really remarkable is their dedi ... Read more
At James Motor Company, our 11 member team of Sales Professionals has combined experience of almost 250 years. Remarkable? Yes, but what's really remarkable is their dedication to their customers, the loyalty of those customers, and the relationships they have developed. This dedication is available to you as the next generation of buyers who are looking for a lasting relationship with a dealership they can believe in. Call James Motor Company's professionals at 877-442-3911.

Why You Should Buy a Used Car From Us

At James Motor Company, our 11 member team of Sales Professionals has combined experience of almost 250 years. Remarkable? Yes, but what's really remarkable is their dedi ... Read more
At James Motor Company, our 11 member team of Sales Professionals has combined experience of almost 250 years. Remarkable? Yes, but what's really remarkable is their dedication to their customers, the loyalty of those customers, and the relationships they have developed. This dedication is available to you as the next generation of buyers who are looking for a lasting relationship with a dealership they can believe in. Call James Motor Company's professionals at 877-442-3911.

Dealer Disclaimer

We strive to maintain current, factual, and correct information. Please let us know if we have uploaded anything incorrectly. All pricing excludes tax and applicable fees ... Read more
We strive to maintain current, factual, and correct information. Please let us know if we have uploaded anything incorrectly. All pricing excludes tax and applicable fees.
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Dealer Ratings

24-Month Overall Rating
  • 4.6
    Customer Service
  • 4.5
    Quality Of Work
  • 4.7
    Friendliness
  • 4.6
    Overall Experience
  • 4.5
    Price

Dealership Reviews

1 - 5 of 145 
Frustrated7/27/2016 05:47:53 PM
1.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:Ed
I currently own a 2013 Mercedes Benz C300 4Matic Sport. It is still within the current 4 year/50,000 mile bumper to bumper warranty. I say this, because it has been refused warranty coverage to repair the engine by both Mercedes Benz USA and James Motor Company (Lexington, KY). The reason I am attempting to contact you is two-fold. One, I wish to have my car repaired per the agreement contained in my warranty guide. Two, I want someone to listen to my horror story and respond. As of now, I haven't received any paperwork other than the traditional work order that was issued by James Motor Company. And within this document, there is absolutely no written explanation of why my warranty was declined. Nothing. Nada. Zero. And I have requested, on numerous occasions, further documentation from both James Motor Company and Mercedes-Benz USA. This has been requested in person from Ed, over the phone, text messages with Dustin, speaking with Brian, a representative from Mercedes-Benz customer service and any other way I could possibly attempt to receive an answer explaining further details a bit more informative than this: "Engine is damaged. Verified complaint. Checked for fault codes. Found faults for camshaft timing. Contacted PTSS due to the severity of the engine damage. PTSS case # 82304. Technical specialist from MB was onsite to inspect. MB's conclusion is the engine damage is not a warrantable issue and MB will be contacting the customer with further details." As of today, I have still received no further contact and know nothing about the reason my car warranty was denied. I have noticed however the billable amount that was put on paper to decide my fate was $36.00. I am most certain that amounts to about fifteen minutes of diagnostic time. How in the world could one possibly come to such a catastrophic conclusion in less than fifteen minutes. And where is the diagnostic evidence? Where are the measurements, the pictures and the written conclusions that equate to such a decision as this? What proof do you have? And why in the world am I unable to gain access to this information? Is it top secret? Does it even exist? Hmm... I guess this is why Ed kept my car for over two weeks, right? So he could take time to gather all of this pertinent information that would point to a conclusion that would implicate me in the demise of my engine. And according to both MBUSA customer service and James Motor Company, there is no other paperwork other than what has been provided. So, at this point I would be completely suspect if paperwork suddenly appeared out of nowhere. The Kentucky Attorney General's office instructed me to tell MBUSA they must provide WRITTEN proof of why the bumper to bumper warranty was denied. All I got was MBUSA stating that Ed had all the paperwork available and Ed stating that MBUSA had all the paperwork. And the single sided piece of paper I received clearly stated that Mercedes-Benz would contact me with further information. Again, I have received nothing. It is amazing that an insignificant car company like Kia can achieve recognition from JD Powers for being #1 in initial quality... And it is equally amazing that Mercedes ranks 17th! I have been in a wheelchair since just after my 18th birthday, for a total of 32 years. I have never been treated so exceptionally bad by a car manufacturer or automobile dealer in my entire life. I've owned many cars over the past fifty years and this... this is just about the worst event I have ever experienced aside from my car accident. It started innocently enough but I was soon to find out that being a Mercedes Benz owner was about to take a dramatic southern turn to quickly become a living nightmare. And even after all of this, it was about to get worse. James Motor Company isn't handicapped accessible! There are no wheelchair ramps anywhere around the building. None. The only way for a wheelchair bound person to gain entrance to James Motor Company is to go through a garage bay door behind the actual showroom. Wow! Talk about second class citizens! And to make matters worse, I had my spare wheelchair in the car when it was delivered to James Motor Company. It was in the back seat and very noticeable. So after my experience with Ed and his "team", it makes me wonder if the folks at James Motor Company and Mercedes-Benz USA might be a little prejudiced against handicapped people. I suppose us handicapped folks don't deserve to be driving cars as prestigious as Mercedes-Benz. After all, my spare wheelchair was in plain site AND the building is completely inaccessible to us folks. Gotta go in through the back door! How could a person have any worse of a customer experience than this? In conclusion I want to let you know that all I want is to just get my car repaired. I have been without my Mercedes since June 14th. It has been, and is still causing a terrible hardship for our family. Not at all what I expected when I purchased the ultimate luxury brand, Mercedes-Benz. Also, I have all the text messages, OBDII Scanner data and receipts for oil changes and even the CARFAX stating when oil changes were performed. I hope we can come to a reasonable conclusion. Lonnie Davis
Kyliev4/06/2016 11:45:17 AM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Jeff Watson,Jessica Wilson
As a young female, being respected at a car dealership is rare. Jeff Watson went above and beyond the minimal level as respect. Jeff and other on staff with James Motor Company are kind and ensure you are well taken care of. I did not feel pressured. When I ran into issues with my insurance company, Jessica was very patient and never annoyed. For once it felt like I could just shop and actually look at the car I wanted. I bought my 2012 Honda Civic LX and could not be happier with my car, or the service I received.
James Motor Company responded to this review
4/06/2016
Thank you for the kind words! We really appreciate you allowing us the opportunity to earn your business and we wish you many happy and safe miles of driving!
ducatiearl2/26/2016 03:45:11 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Shane Miller,Larry Cartwright,Jeff Watson
i highly recommend going to james motors for your new or used vehicle purchase -i came in with a smile and left with a smile -what more could you ask for
James Motor Company responded to this review
2/26/2016
Thank you for the comments and allowing us to earn your business!
Frosty2/26/2016 11:58:30 AM
4.8
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Greg Donahoe,Jessica Wilson
I recently purchased a 2011 VW Tiguan and I couldn't be happier with the level of service I received. Greg Donahoe was knowledgeable and helpful during the entire process. I'll definitely keep Greg in mind next time I buy a car.
James Motor Company responded to this review
2/26/2016
Thank you very much for the kind words! We wish you many happy miles of driving pleasure in your Tiguan!
sflow2/24/2016 11:31:15 AM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Eddie Brantley,Greg Donahoe,Jessica Wilson
Saw a used vehicle I was interested in on James' web site. I called to inquire about it and was directed to Greg Donahoe, he ended being the salesman who had taken the vehicle on trade-in. Greg was very friendly and informative. The vehicle was still available and I stopped by to see it. Greg showed me the vehicle, explaining all he knew about the vehicle and took me for a test drive. I later took the vehicle home and ended up purchasing it. Greg answered every question and was forthright and honest! He, Eddie Brantley, and Jessica were all great. I never felt pressured or pushed, and would definitely recommend James for a great car-buying experience! Eddie explained all about the used vehicle experience and Jessica had all the paperwork ready when I came in, and I was finished in record time! I greatly appreciated a car buying experience with no pressure, just good, friendly and informative people, who seemed interested in helping me, not me helping them!
James Motor Company responded to this review
2/26/2016
Thank you very much for the positive feedback! We really appreciate you giving us the opportunity to earn your business!
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James Motor Company : Lexington, KY 40502 Car Dealership, and Auto Financing - Autotrader