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Don Jacobs

2689 Nicholasville RoadLexington, KY 40503
1-866-275-40261-866-275-4026

Services and Amenities

  • Service Centers
  • Factory Authorized Service Center
  • Body Shop
  • Parts & Accessories
  • Courtesy Shuttle
  • Detailing
  • Internet Access
  • Handicapped Accessible
  • Comfortable Waiting Area
  • Concierge
  • Delivery Options
View all services and amenities

Why You Should Buy a New Car From Us

With Don Jacobs the internet sales process is simple, stress free, and professional. Don Jacobs has been family owned and operated for almost 40 years. As an award-winni ... Read more
With Don Jacobs the internet sales process is simple, stress free, and professional. Don Jacobs has been family owned and operated for almost 40 years. As an award-winning BMW, Volkswagen, and Honda dealership, we take pride in our reputation and value our community. Our internet department provides quick, easy service for our internet shoppers. We look forward to assisting you with your next automotive purchase.

Why You Should Buy a Used Car From Us

With Don Jacobs the internet sales process is simple, stress free, and professional. Don Jacobs has been family owned and operated for almost 40 years. As an award-winni ... Read more
With Don Jacobs the internet sales process is simple, stress free, and professional. Don Jacobs has been family owned and operated for almost 40 years. As an award-winning BMW, Volkswagen, and Honda dealership, we take pride in our reputation and value our community. Our internet department provides quick, easy service for our internet shoppers. We look forward to assisting you with your next automotive purchase.

Dealer Disclaimer

Sales Tax, Title, License Fee, Registration Fee, Dealer Documentary Fee, Finance Charges, Emission Testing Fees and Compliance Fees are additional to the advertised price ... Read more
Sales Tax, Title, License Fee, Registration Fee, Dealer Documentary Fee, Finance Charges, Emission Testing Fees and Compliance Fees are additional to the advertised price.
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Certified Cars A certified pre-owned car has passed a strict inspection by the original manufacturer and is backed by an extended warranty.
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These Participating Dealers accept the Kelley Blue BookSM Instant Cash Offer which is a free actual offer based on your specific car's condition and features. Once the Dealer inspects your vehicle to verify the information and confirm the condition of your car, you decide if you want to walk away with cash, use the Offer toward the purchase of another vehicle, or do nothing at all.
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Dealer Ratings

24-Month Overall Rating
  • 4.8
    Customer Service
  • 4.8
    Quality Of Work
  • 4.9
    Friendliness
  • 4.7
    Overall Experience
  • 4.5
    Price

Dealership Reviews

1 - 5 of 51 
Jeff Drinnen9/26/2016 03:26:34 PM
1.6
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:No
Who Helped Me:Gabe
Called Dealer last week while on Vacation to purchase a Beetle for my wife. Price quoted was fair. Was going to trade my wife's CRV. I explained to the dealer every issue with vehicle, slight accident no sheet metal repair or paint just the rubber bumper replaced by Insurance Co., current mileage, VIN # of vehicle no tears or stains in the interior, no dents or scratches on paint, while also sending pictures of the vehicle. The CRV has been serviced regularly by Rusty Wallace Honda in Knoxville Tenn. The salesman (Gabe) told me over the phone that my car would bring 11k if in good condition and 9k if rough. I understood that perfectly. I even reiterated this with Gabe my car was worth 9k if rough and 11k if in good condition. We arrive home on Sunday from vacation and my wife was so excited to get her new car that she drives the 3 hrs to Lexington today (Monday) to finalize the trade. WELL not so fast Chico...................once she arrived at the dealership today our car suddenly brings no more than 9k on trade no matter what condition its in. Salesman told me he did not say it would be worth 11k if in good condition. My wife was forced to return home without her new car. If I say something to someone I am prepared to back it up as gospel. I expect those that tell me something to do so also. If in fact he would have told me that our car would bring no more than 9K on trade I would not have wasted my time or my wifes time. Long story short is do not believe what the employees of this dealer tells you. It will not be what you get. If in fact I had traded given the false info we were given what else would we have been lied to about? Guess that is the bright side not trading with this dealership. Off to find my wife a Beetle at another dealership.
Stef591/11/2016 04:58:53 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:Yes
Who Helped Me:Brian
Friendly, Respectful this is how I would describe Don Jacobs service dept. Brian gives customer service that is lacking in so many businesses today. Brian makes it a point to know u and your car. Brian gives personalized customer service. I am forever a VW Don Jacobs customer.
tulipsaregreen19891/07/2016 07:04:09 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:Yes
Who Helped Me:Jc
Came in yesterday for a service on my Volkswagen Beetle. I wanted to have my car looked over for any problems, Luckily there were none and Jc got me on the road again. I am very satisfied with my service.
Hammer0911/30/2015 06:00:17 PM
4.8
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:Yes
Who Helped Me:JC
Today at Don Jacobs VW JC really took everything I had to offer in. He really payed special attention to all my needs and handled everything with care and patience. Great work son!
vidal10/22/2015 12:49:57 PM
4.8
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:Yes
Who Helped Me:Merritt Dycus
The service department is friendly and professional both on the phone and in person. Merritt Dycus was upfront with the wait time and the service cost. He made sure that the work was completed in a timely manner.
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Don Jacobs : Lexington, KY 40503 Car Dealership, and Auto Financing - Autotrader