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Don Jacobs

2689 Nicholasville RoadLexington, KY 40503
1-877-617-28761-877-617-2876

Services and Amenities

  • Service Centers
  • Factory Authorized Service Center
  • Body Shop
  • Parts & Accessories
  • Courtesy Shuttle
  • Detailing
  • Internet Access
  • Handicapped Accessible
  • Comfortable Waiting Area
  • Concierge
  • Delivery Options
View all services and amenities

Why You Should Buy a New Car From Us

With Don Jacobs the internet sales process is simple, stress free, and professional. Don Jacobs has been family owned and operated for almost 40 years. As an award-winni ... Read more
With Don Jacobs the internet sales process is simple, stress free, and professional. Don Jacobs has been family owned and operated for almost 40 years. As an award-winning BMW, Volkswagen, and Honda dealership, we take pride in our reputation and value our community. Our internet department provides quick, easy service for our internet shoppers. We look forward to assisting you with your next automotive purchase.

Why You Should Buy a Used Car From Us

With Don Jacobs the internet sales process is simple, stress free, and professional. Don Jacobs has been family owned and operated for almost 40 years. As an award-winni ... Read more
With Don Jacobs the internet sales process is simple, stress free, and professional. Don Jacobs has been family owned and operated for almost 40 years. As an award-winning BMW, Volkswagen, and Honda dealership, we take pride in our reputation and value our community. Our internet department provides quick, easy service for our internet shoppers. We look forward to assisting you with your next automotive purchase.

Dealer Disclaimer

Sales Tax, Title, License Fee, Registration Fee, Dealer Documentary Fee, Finance Charges, Emission Testing Fees and Compliance Fees are additional to the advertised price ... Read more
Sales Tax, Title, License Fee, Registration Fee, Dealer Documentary Fee, Finance Charges, Emission Testing Fees and Compliance Fees are additional to the advertised price.
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A certified pre-owned car has passed a strict inspection by the original manufacturer and is backed by an extended warranty.
Some brands group models with similar body styles together. (Ex: BMW 3 Series or Mercedes-Benz C-Class)
Trim refers to both exterior and interior options that enchance a base model. (Ex: Ford Mustang GT or Honda Accord EX)
These dealers accept offers from our Trade-In Marketplace, which determines the value of your car and provides an instant, free offer. Offers are guaranteed as long as the car's condition and information are verified.
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  • WHAT IS MAZDA'S SKYACTIV TECHNOLOGY?

    PERFORMANCE AND EFFICIENCY. A MATCH MADE IN ENGINEERING.

    SKYACTIV TECHNOLOGY is an engineering philosophy that reimagines every vehicle component to work together in unprecedented harmony. The result is breakthrough efficiency without compromising driving performance.
     
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Dealer Ratings

24-Month Overall Rating
  • 4.3
    Customer Service
  • 4.3
    Quality Of Work
  • 4.5
    Friendliness
  • 4.0
    Overall Experience
  • 3.9
    Price

Dealership Reviews

1 - 5 of 92 
mommy2be_20117/30/2015 10:31:31 AM
4.6
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:Yes
Who Helped Me:Josh Owens
I just want to say that I had the best experience at Donjacobs recently with getting my daughters car fixed for school. When I went into service, I thought that there was more wrong with my daughters car then it was I spoke with a friendly gentleman Josh about what I could get done to have her car fixed. He made sure that everything was fixed and that we didn't miss anything because she's leaving for school now the car is running great and I will recommend this dealership as well as the advisor to anyone who goes to Honda.
leena7/12/2015 01:15:51 PM
1.0
Overall Rating
Overall Experience
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:No
Who Helped Me:Kenny, Allison
I was looking for a used car to pay cash for, I found a '98 Honda Civic at Don Jacobs with 130,000 miles (although listed with 120,000) The car was located in the Auction Access center, in a few days it would be sent to the auction. This mean't the car would be sold "as is", never inspected by Don Jacobs, no warranty, etc. I expressed my interest with the first saleswoman that approached me, she suggested it was selling for $1900. Then she said $2990. I took the car to be inspected, 3 hours and $41 later, the mechanic told me it would need a new timing belt immediately otherwise the engine would fail. The price estimate for this was $600. Still interested, even with a pricey repair in the future, I attempted to negotiate a fair price, but the salesman wouldn't even hear it, They wouldn't sell the car for a penny less than $3600! How does this dealership crunch their numbers?! How could it have INCREASED from $1900 to $3600?! I truly believe they saw me as a young girl who could be easily taken advantage of -- but I knew more about the mechanical workings of the car than they did. At one point, he told me not to worry about the timing belt, that IF the car had been maintained, it wouldn't be necessary. The sale and the car was a ticking time bomb, a money pit. If you have money to blow on a new car, no questions asked, this is your dealership, if you want a fair price and sales people that listen, you should go elsewhere.
bbygrl10217/11/2015 03:45:07 PM
1.0
Overall Rating
Overall Experience
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:No
Who Helped Me:Chuck Brooks, Jeff Smith, Austin Adkins, Zach Journay
I am a long time Honda owner for many years, and NEVER have I experienced such horrible service from Honda dealerships as I have Don Jacobs. I made an appointment for my car to be serviced several days in advance. After the work was done and everything marked that they claimed they had done, The service receipt stated that the service advisor told me I recommended I needed an air filter as well as tire tread warning on....He NEVER DID SUCH A THING! I noticed that the technician obviously did NOT check my rotors while checking my brake pads. The rotors needed turned. I called the service manager and he told me I could bring my car back the next day, being a Saturday and it would be taken care of. I did just that at 10:30 am. They were NOT busy at all and I ended up waiting 3 1/2 hours for my rotors to be turned. OUTRAGEOUS! I had plans that day and could not attend to all of them because their lack of competency in turning rotors. My fiance" has had nothing but serious problems with every service there for the last year and half. Something is broken that wasn't broken before, dash is cut where the service technician did some work, etc. It has literally been horrific. I will drive to another dealership further away, even when out of state, before I ever go back to Don Jacobs, even for the smallest of smallest needs.
mommy2be_20116/29/2015 02:03:41 PM
4.6
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:Yes
Who Helped Me:Josh Owens
I had a wonderful experience at Don Jacobs Honda recently after consulting with Josh , a very knowledgable advisor about my vehicle that I have had for a few years. He was great with answering my questions and concerns. This was a very good experience and I will be back in the future for service! Thanks Josh!
ginajesse56/20/2015 08:36:01 AM
2.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:Chuck
I made an appointment for service for Friday 8:10am. This appointment was made 5 days before on the previous Monday after viewing the on line schedule and choosing a day and time that worked best with my needs. I dropped the vehicle off at 8:00am, and was promised it would be ready by 3:00pm. After calling the service department between 2:30 and 3:00pm, I was told the vehicle had not even been looked at. My service needs were delayed because I was not waiting on the premises. At 4:10pm, I called again and was told it would be ready before they closed at 5:30pm. I received a call at 5pm that it would be ready by the time I arrived. Appointments are pointless. Take the whole day off and sit in the service department if you want to get faster service. Or take it somewhere else.
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